TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am satisfied with how fast they respond to my inquiries and they also put in several suggestions which were very helpful on how we decide on which tour to choose. Higly recommended!”

Helpful Report

Posted 8 years ago

Thank you Hernan, we're glad we were able to help and hope you are looking forward to your trip!

Posted 8 years ago

“Queries were followed up promptly”

Helpful Report

Posted 8 years ago

“Queries were followed up promptly”

Helpful Report

Posted 8 years ago

“Service was easy to follow, information was clear, and had a GREAT customer service ready to solve any inquiry. Can't wait to keep traveling with them”

Helpful Report

Posted 8 years ago

Luisa, we can't wait to help you travel more too! It's so lovely to hear your positive booking experience and we appreciate you taking the time to leave such a great review. Thanks again! Carly

Posted 8 years ago

“Great on price and quick to respond to queries. Could do more to help with visa information and some particulars of the trip”

Helpful Report

Posted 8 years ago

Hey Peter Thank you for the honest feedback - we do cover as much as we can with our touring expertise, however as Visa information can vary wildly from different passport holders it is not always possible to be kept up to date on all countries' visa requirements unfortunately. For this reason we do always encourage travellers to contact their local embassies. However, we take your suggestion very seriously and will be sure to let our management team know about this! For any particulars of your trip we would be happy to advise, just drop us a line in your booking conversation and we will be happy to help. Thanks again Carly

Posted 8 years ago

“good and fast service”

Helpful Report

Posted 8 years ago

“Good response time to queries”

Helpful Report

Posted 8 years ago

“Carly was awesome, helped me book a bunch of tours and get the best discount she could find. The only issue I have with the website is sometimes I'll ask a question about a tour and will not get a reply for weeks, and so I'll have to ask again to get the answer. Or contact the travel company directly for the answer, which kind of defeats the purpose of tour radar. But overall, very happy.”

Helpful Report

Posted 8 years ago

“Responses to my questions were typically very fast and the team was very positive and supportive”

Helpful Report

Posted 8 years ago

“I've used them recently for a tour in Europe operated by Intrepid Travel. 1) For an Intrepid tour, I was pleasantly surprised that TourRadar offered me a better price than Intrepid itself. -- Here is promotional code you can use to get extra 5% off any tour when you book online with TourRadar.com: 9nQJ8Q 2) Customer Service from TourRadar was good and helpful. I called them about how to use the promotional code of 9nQJ8Q to get Extra 5% of the list price, and the customer service rep who answered my call was very helpful.”

Helpful Report

Posted 8 years ago

“Thank you. We appreciate it.”

Helpful Report

Posted 8 years ago

“I booked a tour through Tour Radar and had no problems or complaints. The customer service was great. The only thing I would say is that I got offered the Tour Radar app, however, everyone else on my tour got offered the G Adventures app before they set off. We all agreed it would have been nice to have got in touch with each other prior to the tour, however, as they didn't know about this app (as they didn't book through Tour Radar) and I didn't know about the G Advetnures one, we weren't able to. It might be nice to offer both to all bookings to ensure there are ways to communicate. Thanks!”

Helpful Report

Posted 8 years ago

“I have not been on the cruise, but pleased to have a booking. The offer on the internet was for a cost of $4373. This is some way from the price we have paid $6719.72 ea. According to the company on questioning, there is no berth at this price which is missrepresentation I am concerned with travelling so low in the cruise boat with very little natural light, but am reluctant to pay more. Staff were available at all hours which was helpful. Gina Evans”

Helpful Report

Posted 8 years ago

“So far (pre tour) I have had a wonderful experience with tour radar. Very professional, willing to help and quick to assist. Thank you for all of your assistance!”

Helpful Report

Posted 8 years ago

You're more than welcome Anika and thank you for such lovely words, we really appreciate it. I'll be sure to let the team know you had such a great experience! Thanks again Carly

Posted 8 years ago

“No long waits to speak to someone online, questions answered almost immediately, cheaper than booking through actual companies.”

Helpful Report

Posted 8 years ago

“The customer service was excellent but it was a shock to find after payment that although the quote, invoice, and payment was in AUD, as the payment is processed oversees, there is an additional 3% charge which is taken out of your bank account after - and extra $200. This advice was not provided upfront and it would have influenced my choice.”

Helpful Report

Posted 8 years ago

Hi Anna, Thank you your review and feedback on your experience with TourRadar, we take our customers' feedback seriously and always aim to improve our service. One of our amazing Customer Support agents is already in touch with you in regards to the fees your bank charged you. Have a great day, TourRadar Team

Posted 8 years ago

“Friendly staff and always available, response via email was rapid and phone manner is excellent. A few basic clerical errors that were easily and happily fixed, overall a great experience and would definitely use them again.”

Helpful Report

Posted 8 years ago

“Chatted with customer service and all my questions were answered.”

Helpful Report

Posted 8 years ago

“Tourradar made it very easy and provided good clarity whilst I recently booked our Canyons and Indian Lands Tour. The team member that came online to chat was helpful and quick to deal with my query. When she wasn't immediately certain, she checked and was back to me promptly and provided me more information to put my mind at rest. After booking when I wasn't entirely happy with the receipt, another team member was very quick to provide me with a more comprehensive receipt for my peace of mind. I would happily recommend this company.”

Helpful Report

Posted 8 years ago

“Staff have been very friendly, helpful and have responded quickly.”

Helpful Report

Posted 8 years ago

TourRadar is rated 4.5 based on 6,721 reviews