TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I had a difficulty when I was about to make the payment. But The TourRadar Chat helped me straight away and asked my phone no.. They guided me through the phone. Eventually everything was sorted accordingly. Thank you. Olivia”

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Posted 5 years ago

“TourRadar makes researching, comparing and booking adventures so easy”

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Posted 5 years ago

“I discovered this website last year and have used it to book all my travel since. So much easier than using a travel agent and the discounts are a great bonus.”

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Posted 5 years ago

“Quick and competent on-line support”

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Posted 5 years ago

“Always a pleasure dealing with you guys.”

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Posted 5 years ago

“Site was easy to get around and search tours. Details were excellent and left no questions needing answered.”

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Posted 5 years ago

“There is a party of 3 ladies booking a tour with TourRadar. I was advised that the booking should be placed under one name so that everyone will be travelling together. We are all prepared to pay for our trip with our own credit card. I was told only one credit card would be accepted for the deposit charge. Each person could input their credit card information so that the remaining payment for the tour is charged to each person individually. This WAS not the case! The deposit was made on my credit card for the 3 of us. The final payment cost was shown on my credit card also. I requested a summary for the cost for this tours for each of us individually. This was not done! I understand booking the tour for all 3 people under one name BUT we should be able to pay individually with our own credit card....the deposit and the final payment. I have personally booked other tours with other guest and each person was able to pay the deposit and the final payment for their cost of the tour with their own credit card. Evelyn Wolfe”

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Posted 5 years ago

Hi Evelyn, Thank you for your review. We have had a look at your booking and can see that the link to your booking page with a full price breakdown was sent to you, along with instructions for how to add additional credit cards for the final payment. Since you have not added your friends' credit cards to the booking, the default payment method is still showing as your credit card at this time. Not to worry though - Your final payment is not due until next year, so there is plenty of time to add your friends' credit card details to your booking. We will follow up with you directly via your booking page and are confident that we will be able to assist with splitting the costs evenly between the three of you. Kind regards, The TourRadar Team

Posted 5 years ago

“TourRadar offers a wide variety of tours at good prices. Support team was absolutely awesome, always replying to my queries in a very short time. I only have pros, so far”

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Posted 5 years ago

“Booking was super easy and well explained. I got all my travel documents and travel vouchers in less time than expected.”

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Posted 5 years ago

“Very responsive. Everything went smoothly. I did not realize that receiving the quote did not mean the tour was available so I purchased nonrefundable plane tickets. For me it all worked out but FYI.”

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Posted 5 years ago

“It was super simple, I opted to save my space for 48hrs (which they don't charge for), and it was the best price available by a licensed Contiki operator!”

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Posted 5 years ago

“Very easy process, good discounts and plenty of choices”

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Posted 5 years ago

“fine - waiting confirmation”

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Posted 5 years ago

“It was super easy and clear”

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Posted 5 years ago

“Way too long and complicated. It brought us just stress during two days. (We always book last minutes tour and it’s never as complicated as that)”

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Posted 5 years ago

Hi there Renaud, Thank you for taking the time to provide your feedback. We definitely understand that booking a tour last-minute can be stressful! To clarify, when passengers book tours within 30 days of departure, bookings must go through an 'on request' process, almost always without exception. This means that your operator must reach out to every one of the hotel suppliers used for your tour, as well as a number of other suppliers (including transportation companies and restaurants) to request your spaces. Whilst we are available 24/7, this process can only be carried out by operators during their local business hours, which is usually Monday through Friday. We have had a look at your booking and can see your booking request was submitted to us on a Saturday. We can also see one of our agents at TourRadar attempted to make contact with you the same day you placed your booking request but was not able to get through. However, once we received written confirmation that you were happy to proceed with the booking, your spaces were confirmed within 48 hours. Since your tour is of a decent duration, it normally would have taken a bit longer to confirm than a shorter tour, but we partnered with the operator to confirm your booking in record time, first thing on the Monday. Whilst it is always recommend that travellers avoid placing bookings last-minute, we understand this is not always possible - We are just really glad that we were able to confirm your spaces just on time for your departure. We hope you have an incredible holiday and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“The experience was very smooth and very fast. Confirmation came through within 24 hours and the price of the tour with the added 3% off was very reasonable.”

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Posted 5 years ago

“Spoke to a lovely chap in Canada who found a little xtra discount for us.He processed both tours for us on the spot and explained everything we need to know”

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Posted 5 years ago

“The ability to contact local tour agents (prior to actual booking) on details of the tour is invaluable.”

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Posted 5 years ago

“Booking the tour I finally decided to take was the easiest part of the process. There were so many tours, but once I decided I sent the tour operator an email with some questions. He was amazing, actually recommending a different tour of theirs. I found it very simple to book the tour and have all my questions answered.”

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Posted 5 years ago

“Easy to navigate through the TourRadar site. My questions, sent via email, were answered promptly and thoroughly, usually within an hour. I would highly recommend this site as it does all the work for you, basically you just shop through their trip suggestions. Their site has trips for all travelers- budget to luxurious. Highly recommend.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews