TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“The booking experience flowed so easily and logically. It was quick with the entries as well as the confirmation..”

Helpful Report

Posted 5 years ago

“Payment does not show amount in home currency Bad exchange rate used”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review! Here at TourRadar, we pride ourselves on no booking fees and also try to do everything we can to help minimise any fees our customers might incur from their banks. One of the ways we do this is by charging customers in their local currency where possible - We set up bookings in some of the most widely used currencies in the travel industry including USD, AUD, NZD, CAD, GPB, EUR, and INR. From our understanding, banks usually charge customers an exchange rate for purchases in a foreign currency. It seems your bank provided a less-than-ideal exchange rate since your account was not one of the six currencies mentioned above. We will be reaching out to you shortly to see if we can possibly help with this and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 4 years ago

“I was in a terrible dilemma! The safari tour I was going to book had been canceled; I'd already booked my flights and had a limited time in Kenya/Tanzania. What to do! All the "big name" tour companies were either too expensive or their departure dates and length of their tours didn't fit into my time frame. When I discovered TourRadar, I was saved! There were a whole lot more tour operators (including the "big names") that I couldn't find on my own. Problem solved! I found a safari that fitted my budget and duration. TourRadar claims that they have vetted the operators that they have on their website. I can also pay in A$, so there are no problems with currency exchange fees on my credit card. My tour is a couple of months away, so stay tuned on the standard of the tour and the operator.”

Helpful Report

Posted 5 years ago

“Replies to my questions were quick and friendly. However my questions were not answered completely and to my satisfaction. I was bounced from one agent to another and asked several times which tour I was interested in when I had clearly stated it at least twice earlier in our communications, which apparently had not been read. Frustrated, I booked my tour without adequate information, with the hope that the tour provider, Stray, will do a better job.”

Helpful Report

Posted 5 years ago

Hi Erling, We thank you for your feedback. While we are happy to hear that our replies were quick and friendly, we do regret that you felt we were unable to provide satisfactory answers to your questions. At TourRadar, our staff work together as a team and while you may hear from a varying number of our Travel Experts during your booking process, we can assure you that each and every one of them are here to assist you. Further to this Travellers can reach out on various different mediums before making a booking and our agents may need to ask a few questions in order to better assist a customer. However, having looked into your file, we are glad to see that one of our Travel Experts, along with the Tour Operator, provided a detailed response to your questions, and your booking has since been confirmed! With all this said, we will endeavor to have a member of our customer support team follow up with you personally to ensure that you are all prepared for your upcoming adventure! Kind Regards, The TourRadar Team

Posted 5 years ago

“I had questions about the tour river cruise I was interested in... I received a reply within half an hour and the result is I got the deal I wanted plus the TourRadar discount on top... wonderful service.”

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Posted 5 years ago

“Booking process was easy. Operator replied quickly as well.”

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Posted 5 years ago

“This is the 3rd time I have used TourRadar. As always very easy to use, very efficient and great value.”

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Posted 5 years ago

“prompt response to the enquires and good payment options”

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Posted 5 years ago

“Very prompt and efficient service.”

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Posted 5 years ago

“It was very quick and easy to book!”

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Posted 5 years ago

“They don't read previous correspondence well. Actual booking online very easy after they set up the link.”

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Posted 5 years ago

Hello there, Thank you for your feedback. We're sorry to hear there seems to have been some wires crossed. We'll be in touch with you directly as a matter of priority to ensure any confusion is cleared up! Best Regards, The TourRadar Team

Posted 5 years ago

“It took literally 2 minutes!”

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Posted 5 years ago

“Waited over 30 minutes on hold for agent one time 15 minutes another never got anyone. Went ahead and booked did not know I need a passport until got email. Call back in early morning got person who helped me”

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Posted 5 years ago

Hello there, We're sorry to hear we've kept you waiting! We certainly had some longer than usual wait times over the weekend and sincerely apologise for the inconvenience. We're glad we were able to assist you, however, and remain available should you need any further help preparing for your trip. If you have any further feedback as to how we might make your TourRadar booking experience even better, we'd love to hear from you! Happy Travels, The TourRadar Team

Posted 5 years ago

“Encountered problem regarding the referral link. Solved successfully. Very helpful!”

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Posted 5 years ago

“Tour Radar makes it very easy to book. Their comprehensive web site is very user-friendly and if you need or want to talk with someone.....the person on the other end is always really helpful and very friendly. I always book my tours through Tour Radar.”

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Posted 5 years ago

“a great go-to site ..particularly the filters..to assess options for travel to a specific area country or location”

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Posted 5 years ago

“agent well inform, made my chose easy to make thank you”

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Posted 5 years ago

“Easy to navigate the website. Payment options are fantastic. Response time exceptional.”

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Posted 5 years ago

“Best online travel agency on the market!”

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Posted 5 years ago

“No dramas with booking experience, I'm still waiting for the booking to be confirmed by the actual tour company though which means I can't book flights/rest of the trip yet. Hopefully they won't take too long to confirm.”

Helpful Report

Posted 5 years ago

Hey Melinda, Thank you very much for taking the time to leave a review. We are very glad to hear that you did not encounter any dramas during your booking experience. Drama free bookings are exactly what we aim for here at TourRadar! In the short time since your review was left, the tour operator has confirmed your booking. We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to assist you 24/7, via phone, email and live chat. Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews