Login
Start Free Trial Are you a business?? Click Here

TourRadar Reviews

4.6 Rating 6,711 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,711 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website
Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Linda H
Verified Buyer
“We booked on a Friday afternoon and had to wait until Monday midday to find out if booking was confirmed. We had difficulty booking the trip insurance and made three calls to customer service before the issue was resolved. Customer service agents were all very kind but ultimately the last one was able to resolve the issue. We booked at the last minute as our original tour company canceled our trip at the 11th hour!”
Helpful Report
Posted 2 years ago
Roger
Verified Buyer
“Not happy with them at all at first...but they called me three times to try to correct/explain the issues I had....so, good follow up on their part....”
Helpful Report
Posted 2 years ago
Lawrence E
Verified Buyer
“I recently booked a holiday in Italy with TourRadar and am completely satisfied with their customer service.”
Helpful Report
Posted 2 years ago
Jay
Verified Buyer
“Tours and details are very easy to find and information is timely and accurate. My problems came when trying to pay for my tour. After 3 attempts, chat room help and speaking with an agent, nothing seemed to work. I was ready to book with another company, but the next morning i tried again with a different browser and everything worked fine. I'm happy with the tour and the eventual outcome, but the site doesn't work with Chrome. A disclaimer would be helpful. Otherwise the site was ready to navigate.”
Helpful Report
Posted 2 years ago
Marisol
Verified Buyer
“Customer service was very helpful answering my questions. Great service. We look forward to our trip.”
Helpful Report
Posted 2 years ago
Tina
Verified Buyer
“We wanted to do this trip 2 years ago and paid for it in full then. Because of Covid, we had to cancel our trip. That trip was refunded to us in full promptly back then. And because of that experience and great service, when re-planning this trip, re-booked with TourRadar. Wonderful communication.”
Helpful Report
Posted 2 years ago
Arun
Verified Buyer
“Clearly explained tours.”
Helpful Report
Posted 2 years ago
Andrea
Verified Buyer
“The experience was good! Recommendation: show the additional costs for single person/room earlier in the booking process.”
Helpful Report
Posted 2 years ago
Susan
Verified Buyer
“Got a great price total information provided easy-to-use my bro is on there now”
Helpful Report
Posted 2 years ago
William
Verified Buyer
“I originally had trouble making the reservation. With the help of your website was able to book the trip. We are excited to see the whole country of Iceland. Thank you!”
Helpful Report
Posted 2 years ago
Richard
Verified Buyer
“Tour radar was very helpful in answering my questions and working with the changes I had to make so my trip to go on as planned”
Helpful Report
Posted 2 years ago
Tara
Verified Buyer
“Very easy to book, received immediately confirmation with details.”
Helpful Report
Posted 2 years ago
Toni
Verified Buyer
“So easy to do! I can’t wait for my Italy trip!”
Helpful Report
Posted 2 years ago
Dale
Verified Buyer
“An excellent company for booking. Prompt & quotes in Canadian $”
Helpful Report
Posted 2 years ago
Rudolf
Verified Buyer
“Overall, very friendly and helpful people. However, due to the effect that tourradar does not accept the security standards of VISA it was difficult and uncomfortable to manage the financials. I had to use the telephone to give my secret data of my visa card. Therefore, before tourradar is accepting the security standards of VISA I will not make any more bookings.”
Helpful Report
Posted 2 years ago
Hi Rudolf, We appreciate you taking the time to leave a review, and for booking with TourRadar! TourRadar does fully accept payments with Visa and the 3D secure system. Unfortunately, it looks like there was a technical error between the payment provider and your financial institution in this case, which we have reported to our payment provider to look into. We are pleased our Customer Support team was still able to get you booked in for your upcoming adventure using secure practices over the phone, and we remain on hand 24/7. Have a wonderful trip! Best regards The TourRadar Team
Posted 2 years ago
Rose
Verified Buyer
“I was searching for a tour that utilizes the locals as the guides. I was pleased to find this. I was happy with the wide variety of options and found the site easy to navigate. This is my first experience with booking my own trip with a tour and I looked at many various companies. I found this group to be reasonably priced with more variety to choose from.”
Helpful Report
Posted 2 years ago
Deborah
Verified Buyer
“Was so hesitant to click confirm even after all my research but yes so happy that I did was sent all relevant information via email so excited”
Helpful Report
Posted 2 years ago
Lorine
Verified Buyer
“This is my second experience with TourRadar. The first one was in Patagonia and I didn't know where to start in my planning. It was overwhelming. I came upon TourRadar and the choices were all there on one site and easy to compare. I like that they give a map next to each tour so you can see where it covers. My second experience was this week as I was planning a 3 week tour in Sri Lanka. It was made simple for me again. I'd been in contact with a local travel agent and I feared that his tour even existed and would they be accountable. With TourRadar I feel very secure. This is now my go-to website.”
Helpful Report
Posted 2 years ago
William
Verified Buyer
“The booking experience was relatively easy. I was just a little confused about what was expected in the Embarkation field, but discovered it was freeform text so entered time when tendering began and ended.”
Helpful Report
Posted 2 years ago
Goldilocks
Verified Buyer
“Booking with Radar is easy and nice but once you confirmed and deposit paid you are in the hands of the local tour operator meaning all handling or further questions will be handled by other company with more restrictions and harder to make deals”
Helpful Report
Posted 2 years ago
TourRadar is rated 4.6 based on 6,711 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request