TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Everything has friendly and easy, except payment that after various trials I achieved thru paypal.”

Helpful Report

Posted 4 years ago

Hello Mauricio, Thank you for your feedback regarding your booking and payment experience! Our Customer Service team are automatically alerted when a customer is having payment issues and will reach out with advice via our online chat function. Firstly we advise using a form of payment we accept, which is Mastercard, Visa Credit, PayPal or American Express. Sometimes it may be a block from your payment provider causing the issue. In that case, we advise customers to contact their bank and ask them to whitelist payments to TourRadar GmbH in Vienna, Austria. This is fairly normal and is just your bank’s way of protecting you. Should a payment continue to be unsuccessful we advise using another payment method to see if this helps. We are therefore very happy to see that by using PayPal, you were able to successfully submit your payment and booking request! However, to ensure that everything is working correctly, a member of our team will reach out to you directly to run through your feedback in more depth. Thanks for booking with TourRadar! Best regards, The TourRadar Team

Posted 4 years ago

“It was easy process to follow to make online booking”

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Posted 4 years ago

“It is a great site and shows lots of detailed information. The hard part is deciding where to go! The filters are very useful.”

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Posted 4 years ago

“GREAT SERVICE”

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Posted 4 years ago

“Excellent handling by TourRadar staff in efficiently handling my booking and even so in managing my disappointment when my initial tour was declined due to unavailability.”

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Posted 4 years ago

Hi Lawrence, Thank you for your wonderful review, we’re glad to hear that TourRadar has been able to offer the assurance needed and that we were able to help you secure an alternative booking. We look forward to continuing to assist you up until your departure! Kind regards, The TourRadar Team

Posted 4 years ago

“Easy to navigate.”

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Posted 4 years ago

“It all went very smoothly. Confirmation was only delayed due to International time difference.”

Helpful Report

Posted 4 years ago

Hi there, We’re pleased to hear that your booking was smooth and appreciate your understanding with the delay in confirmation due to time differences. Given some tour operators are locally operated, it usually takes approximately 2 business days for them to confirm a booking. Thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 4 years ago

“This was my first time booking through TourRadar. Once I took the time to carefully look through the info it went well. Lots of choices.”

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Posted 4 years ago

“Booking was easy and simple.”

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Posted 4 years ago

“It is the first time I booked a tour package through Tour Radar. First, navigating is easy, very descriptive and many options (depending where you would like to travel), prices are very competitive. My first chatting experience was with Piotr, he was very friendly and helpful; my second chatting experience was with Heidi, at first I got confused as she was not sure about one of the additional services offered in the package, later she confirmed. I am looking forward to start my adventure to Russia!”

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Posted 4 years ago

“Well the booking part was good but after that i received a message back that the trip is not quite is advertised, it is shorter and not as good. This is not acceptable as the trip is still as is on site. Why not change it instead of waiting for people to buy and then inform them it is not true? The trip is Go Local in Greece.”

Helpful Report

Posted 4 years ago

Hi Con, Thank you for your valued feedback regarding your booking experience. We understand that the tour operator contacted you immediately to inform you of the technical error and to offer a resolution. TourRadar will always flag any website issues to our tech team promptly in order to fix any causes of concern for our customers, as we constantly aim to provide a seamless booking experience for our travellers! We're since glad to see the tour operator was able to provide you with an agreeable outcome. TourRadar wishes you all the best and hopes you continue to stay healthy and safe in the meantime! Kind Regards, The TourRadar Team

Posted 4 years ago

“Booking my tour with TourRadar was quite easy! When I contacted TourRadar with a problem I had, they quickly got back to me with options to rectify the situation.”

Helpful Report

Posted 4 years ago

“very easy to complete the booking, straight forward easy to understand”

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Posted 4 years ago

“It was almost to simple. It took just a few short minutes and the operator was so nice, cheerful and knowledgeable,”

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Posted 4 years ago

“Initial contact was very good but then because we are for certain details and requirements it looked like they did not want to know us. Then another request to TourRadar and we were back in business and all seems to be good. There feed back on all questions have been answered with additional details and help.”

Helpful Report

Posted 4 years ago

Hi there David, Thank you so much for your review. We had a look at your booking and can see that there was a bit of a delay with your tour operator responding to your first inquiry. They may have been experiencing high volume at the time but we're glad to see they have followed up since to provide you with more detailed information. We can see that you've since booked with your operator and can't wait for you to go touring! Best regards, The TourRadar Team

Posted 4 years ago

“Kims is very helpful and patience to her clients and offered her assistance.”

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Posted 4 years ago

“Very kind, very helpful, and very prompt.”

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Posted 4 years ago

“Simple, fast and clear”

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Posted 4 years ago

“Clear overview and fast customer support response”

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Posted 4 years ago

“Straight forward and always somebody available to chat with if required. Only problem I had was when I tried to use a promo code. The discount was taken from the total amount of the holiday but would not deduct from the credit card payment and it left me having to pay the advertised price of the holiday. This was both confusing and annoying as it did not give me any reason for the code not being accepted, just left me annoyed 😠”

Helpful Report

Posted 4 years ago

Hi there Trevor, Thank you for taking the time to leave us this feedback! We're sorry to hear that you had some issues during the booking process. In order to better understand what occurred when you placed your booking, we will have a member of our Customer Relations team follow up with you directly to schedule a call. We look forward to speaking with you. Kind regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews