TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“We went on a 6 day Overland tour in Ireland departing from Galway. We headed north into Northern Ireland and ended up back in a Dublin. We were on a small tour bus with different nationalities and we had a wonderful and very memorable trip. Our tour guide Thomas was fantastic, very informative and taking us to great locations around Ireland, but most importantly he attended to all the passengers questions or concerns and managed to create a happy atmosphere which enabled us to form a great group bond in our time together. With Thomas at the helm we certainly experienced the friendly happy atmosphere that Ireland is noted for. Plenty of laughs on this trip. We were grateful for his guidance and we will never forget our trip on the Wild West and North tour with Overland Tours of Ireland.”

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Posted 5 years ago

“I will not use TourRadar again. I will always book directly with the tour provider. I was forced to cancel within 24 hours of making my reservation and lost my full payment. While this was in line with the purchase conditions, TourRadar were zealous in finalising the cancellation and saying it was then too late to consider any variation in terms. I contacted the tour provider who was also unable to help because I had not booked directly. TourRadar was a costly mistake. They acted promptly whenever there was money coming their way, but were slow to respond or provide advice or support when I needed it.”

Helpful Report

Posted 5 years ago

Hi Allan, Thank you for taking the time to leave this detailed review. We take all feedback seriously and will look to implementing changes accordingly. A member of our customer relations team will be reviewing your booking further with the tour operator to investigate the experiences outlined. We will then be in contact with you to discuss this further. Best regards, The TourRadar Team.

Posted 5 years ago

“Plenty of varied tours on offer, including all the important sights to see in the country I wanted to visit!”

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Posted 5 years ago

“The first tour date I had chosen ended up being unavailable even though the site indicated spaces still available. The second date offered luckily worked out for us. I suggest the site indicating the tours and spaces available be scrutinized more often and updated. It would have been VERY DISAPPOINTING if the alternate date offered had not worked out for us. The site is easy to work with and when using the chat option, the operators were extremely helpful. Looking forward to our trip !”

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Posted 5 years ago

“Too early to make any meaningful comments.”

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Posted 5 years ago

Hey Andre, Thank you for taking a moment to submit your review. As time passes and your experience with TourRadar continues to grow, we look forward to receiving your feedback. In the meantime, we hope you have a fantastic time while on tour and if you need any assistance, we are available for your 24/7. Happy Travels, The TourRadar Team

Posted 5 years ago

“Online booking was super easy. prior to booking my questions were answered promptly.”

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Posted 5 years ago

“TourRadar provided a good selection of tours to pick from. The discount offered was a very nice perk as well as the credits that I earned toward a future trip through them. I got timely responses back to my tour questions.”

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Posted 5 years ago

“They were very helpful in finding the trip I wanted and answering all my many questions. Helped me find the trip that was just what I was looking for Ireland as well as booking agent for airlines.”

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Posted 5 years ago

“Very user friendly, information is all displayed clearly and accurately.”

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Posted 5 years ago

“Googled to find this site...found that it offered a tour we were interested in, but discounted heavily..Went to book and it was as easy as any site! Great web page for checking you itinerary, too..”

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Posted 5 years ago

“Easy accessible fast replies will use again and again”

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Posted 5 years ago

“I had no difficulty with communication and services.”

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Posted 5 years ago

“Tour details were comprehensive and honest. A thorough process where information was communicated quickly and effectively.”

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Posted 5 years ago

“Was very easy too book. We had a few questions and the staff was VERY helpful!! 10/10”

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Posted 5 years ago

“A very positive response using both the on-line chat facility and telephoning the company”

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Posted 5 years ago

“It was easy to navigate the website, the booking was confirmed within minutes”

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Posted 5 years ago

“Very satisfactory . Friendly and gave me details of everything I need to know. Very good service that’s Y I’m booking !! Congrats to everyone !🤙🤙🤙”

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Posted 5 years ago

“At first , I was confused with a few issues. But after messaging my concerns .a representative got back to me right away ,and put me at ease . This is my first cruise so IAm pretty excited and had a lot of questions..And everything was handled better than expected.”

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Posted 5 years ago

“Great variety of options to choose from at excellent prices. Customer service is excellent.”

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Posted 5 years ago

“The most difficult part of booking with TourRadar was choosing the tour with all the great options available!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews