TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Beware that even when Tour Radar “confirm” your booking - your trip can still be cancelled. Apparently taking your money does not mean that you have entered into a contract!”

Helpful Report

Posted 4 years ago

Dear Sharyn, Thank you for your feedback, we are sorry to hear your tour is not going ahead. We have investigated your booking, and could see that the operator indeed had to withdraw the departure you were booked on. Many operators need a minimum amount of travellers booked on a specific date in order to run the tour. When this number is not reached, they unfortunately sometimes have to withdraw departures. Withdrawing a departure is never an easy decision for operators, but when they are forced to do so, they always make sure to do it in advance to give the travellers enough time to find an alternative option. Our team of Travel Experts is available 24/7, and is happy to assist in finding an alternative tour option, or in advising whether one specific departure is guaranteed to depart or not. We are dedicated to our customers, and are usually able to find an alternative trip among the 2000+ operators available on TourRadar. We will be in touch with you directly to discuss this further. Kind Regards, The TourRadar Team.

Posted 4 years ago

“We checked which tour we wanted and booked on-line. Our only query so far, we did with a phone call which promptly answered our question”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“The program is simple to use. My only problem was that I ended up with two responses from the same company and it was hard to delete the duplicate - I almost mistakenly deleted the one I was purchasing.”

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Posted 4 years ago

Dear Susan, Thank you for your feedback and for taking the time to leave a review. We are glad you liked the simplicity of the booking process - we are working every day on making it easy for travellers to book life-enriching experiences! We are however sorry to hear about the confusion with duplicate enquiries. It is actually not possible to delete any enquiries, you will be able to find them all by logging in your TourRadar account. In case of any doubts, feel free to reach our team of Travel Experts. We are available 24/7 via phone and live chat, and always happy to help. We wish you an amazing time on your trip! Happy Travels, The TourRadar team

Posted 4 years ago

“Well presented system and support”

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Posted 4 years ago

“I was attended to by a courteous young man in Austria who spoke beautiful English (so easy to converse with) and who was competent and helpful. Booking through TourRadar was not only efficient and easy, it was a pleasant experience too.”

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Posted 4 years ago

“Looking forward to a great cycling trip. Booked on the Tour Radar site. Website and support have been great”

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Posted 4 years ago

“Easy to see what the tour included and the booking was very easy and suggested the option of regular payments rather than paying in full or at a later date.”

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Posted 4 years ago

“The tour booking itself went fine, and I received confirmation of the booking within a few hours. However two days after the confirmation, and after i already had paid a deposit, I was surprised to receive a further email asking me if I still wanted to book this tour.”

Helpful Report

Posted 4 years ago

Hi Antonia, Thank you very much for your feedback! It's great to hear the booking process was smooth and your confirmation came quickly. In regards to the further email you received, we do apologize for any confusion this may have caused. We understand this was an automatic email sent in regard to the first inquiry you had set up for this tour. Our team have since closed this inquiry and you should now only receive emails in direct relation to your confirmed booking. We do hope you have a wonderful time on your tour and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“Booking this tour with TourRadar and BravoIndochina has been a pleasant experience. If the actual tour is as good as the booking experience, I give it 2 more thumbs up. :)”

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Posted 4 years ago

“Very friendly website with more travel options than any other. Price are also relatively cheaper than other sites.”

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Posted 4 years ago

“Booking on Tour Radar was hassle free. I got wide range of choices of tourist places with packages to book. I appreciate Tour Radar for its dynamic fields.”

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Posted 4 years ago

“Really excellent. Easy process to follow which provides the best price for the tour I wanted. Would recommend.”

Helpful Report

Posted 4 years ago

“The site does have a wide variety of toursand a user friendly portal which enables one to choose a suitable tour. Will certainly visit for my next tour and recommend it to my friends. No complaints but constructive suggestions: Response Times to messages need to be improved. For an organisation that claims 24X7 service , delays of 4- 5 hours are a bit disconcerting. Repetitive clarifications are necessitated since different people attend to the messages . The last message is replied to but the ones which are pending before that one are left out . Confirmation of the tours can be quicker . Even after making payment , it takes a while to get confirmation . Thanks G Subramaniam”

Helpful Report

Posted 4 years ago

Hey G Subramaniam Thank you very much for taking the time to leave a review and for leaving such great feedback. We are very glad to hear that you found our site to be user-friendly and were able to book an amazing tour! Response times are very important to us here at TourRadar. There is always room for improvement in this field and we strive to not only respond back quickly but to provide thorough responses. We love instant confirmation! However, we want to make sure all aspects of the booking are 100% correct before confirming. This includes making sure all traveler's details are as per passport, which looks like was the case with your booking. However, as soon as this information was provided, we were able to confirm right away! We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email Kind Regards, The TourRadar Team

Posted 4 years ago

“quick, easy and reasonable price”

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Posted 4 years ago

“They answered my questions pretty fast and emailed all info i needed. Very helpful”

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Posted 4 years ago

“Easy to do”

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Posted 4 years ago

“Very helpful as this present time.”

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Posted 4 years ago

“Everyone is very helpful!”

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Posted 4 years ago

“Booking our tour was effortless. The process is easy to understand and tasks very little time.”

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Posted 4 years ago

Hi Johnel, We love this! One of our biggest goals as a company is to make the booking process as simple as possible for all customers and are so pleased to know that you were able to book a tour in no time at all. Thank you so much for choosing TourRadar! Best regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews