TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“In seeking a possible package tour in Turkey for my family of four I came to know the existence of TourRadar. It is the best among the providers in terms of user-friendliness and customer service response. I also found that TourRadar operates in other countries like Spain and Italy as well. We have booked this time a tour in April as a trial, and consider our next tour starting from Rome or Madrid. Thank you so much for your service! Keli”

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Posted 4 years ago

“Easy, excellent and quick.”

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Posted 4 years ago

“Booking was easy and got confirmation straight away. The operator also responded very quickly. The only issue was the deposit paid did not reflect in the voucher from the operator. May be it took time for Tour Radar to pass the deposit to the operator. Still waiting for more updated information from the operator.”

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Posted 4 years ago

Hi there Mary, Thank you for your review - We are happy to know that you received instant confirmation and that the booking process was easy for you! You definitely do not need to be concerned about the deposit not having applied as it is a case of each tour operator noting information differently in their internal systems. The only invoice you have to worry about is the one from TourRadar, so rest assured you have a confirmed booking for which the deposit has been paid! We will follow up with you to make sure we address any further concerns you might have and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Very quick and professional”

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Posted 4 years ago

“Straightforward booking process. Prompt confirmation reply received”

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Posted 4 years ago

“My booking experience with TourRadar was excellent. Professional, friendly, and prompt!”

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Posted 4 years ago

“Had to contact company before booking with a couple of questions and they got back to us quickly and with answers. Can't wait to take this trip.”

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Posted 4 years ago

Hi there Peter, Thank you for taking the time to review your booking experience! We understand that booking a tour is a pretty big deal, which is why our Customer Support team is available 24/7 to answer any questions you may have prior to booking. We never want passengers to be left without the answers they need to make an informed decision and are grateful that you've chosen TourRadar for your touring needs. We can't want to send you on this trip either and remain available to assist you all day, everyday! Best regards, The TourRadar Team

Posted 4 years ago

“Easy booking experience.”

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Posted 4 years ago

“Simple and easy to understand. Immediate confirmation!”

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Posted 4 years ago

“All of my questions were answered and very quickly.”

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Posted 4 years ago

“Beware that even when Tour Radar “confirm” your booking - your trip can still be cancelled. Apparently taking your money does not mean that you have entered into a contract!”

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Posted 4 years ago

Dear Sharyn, Thank you for your feedback, we are sorry to hear your tour is not going ahead. We have investigated your booking, and could see that the operator indeed had to withdraw the departure you were booked on. Many operators need a minimum amount of travellers booked on a specific date in order to run the tour. When this number is not reached, they unfortunately sometimes have to withdraw departures. Withdrawing a departure is never an easy decision for operators, but when they are forced to do so, they always make sure to do it in advance to give the travellers enough time to find an alternative option. Our team of Travel Experts is available 24/7, and is happy to assist in finding an alternative tour option, or in advising whether one specific departure is guaranteed to depart or not. We are dedicated to our customers, and are usually able to find an alternative trip among the 2000+ operators available on TourRadar. We will be in touch with you directly to discuss this further. Kind Regards, The TourRadar Team.

Posted 4 years ago

“We checked which tour we wanted and booked on-line. Our only query so far, we did with a phone call which promptly answered our question”

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Posted 4 years ago

“Excellent service”

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Posted 4 years ago

“The program is simple to use. My only problem was that I ended up with two responses from the same company and it was hard to delete the duplicate - I almost mistakenly deleted the one I was purchasing.”

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Posted 4 years ago

Dear Susan, Thank you for your feedback and for taking the time to leave a review. We are glad you liked the simplicity of the booking process - we are working every day on making it easy for travellers to book life-enriching experiences! We are however sorry to hear about the confusion with duplicate enquiries. It is actually not possible to delete any enquiries, you will be able to find them all by logging in your TourRadar account. In case of any doubts, feel free to reach our team of Travel Experts. We are available 24/7 via phone and live chat, and always happy to help. We wish you an amazing time on your trip! Happy Travels, The TourRadar team

Posted 4 years ago

“Well presented system and support”

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Posted 4 years ago

“I was attended to by a courteous young man in Austria who spoke beautiful English (so easy to converse with) and who was competent and helpful. Booking through TourRadar was not only efficient and easy, it was a pleasant experience too.”

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Posted 4 years ago

“Looking forward to a great cycling trip. Booked on the Tour Radar site. Website and support have been great”

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Posted 4 years ago

“Easy to see what the tour included and the booking was very easy and suggested the option of regular payments rather than paying in full or at a later date.”

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Posted 4 years ago

“The tour booking itself went fine, and I received confirmation of the booking within a few hours. However two days after the confirmation, and after i already had paid a deposit, I was surprised to receive a further email asking me if I still wanted to book this tour.”

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Posted 4 years ago

Hi Antonia, Thank you very much for your feedback! It's great to hear the booking process was smooth and your confirmation came quickly. In regards to the further email you received, we do apologize for any confusion this may have caused. We understand this was an automatic email sent in regard to the first inquiry you had set up for this tour. Our team have since closed this inquiry and you should now only receive emails in direct relation to your confirmed booking. We do hope you have a wonderful time on your tour and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“Booking this tour with TourRadar and BravoIndochina has been a pleasant experience. If the actual tour is as good as the booking experience, I give it 2 more thumbs up. :)”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews