TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“It is not possible to completely explore a place without a helpful tour guide who knows everything about the place. We were very lucky to have Timothy Wenzel who was so knowledgeable.”

Helpful Report

Posted 3 years ago

“Large choice of experiences anywhere in the world. Good prices”

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Posted 3 years ago

“While on the Tour Radar website I was offered a new customer discount (the discounted priced appeared on the right of the screen) but when actually paid it didn't effect. After conversations with Tour Radar, there seems no explanation for that offer (likely a problem with the search engine), nonetheless, they applied a 3% promo code and made a refund accordingly.”

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Posted 3 years ago

“Easy to understand”

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Posted 3 years ago

“Julia was extremely helpful.”

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Posted 3 years ago

“Love it this trip”

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Posted 3 years ago

“It was easy to locate the tour that I had an interest in. It was even easier to book the tour.”

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Posted 3 years ago

“Very things is perfect . I like this tour and also my friend needs booking with tour radar.”

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Posted 3 years ago

“We considered a number of trips to turkey before eventually plumping for Absolute Turkey. Phone calls to the company were answered promptly and satisfactorily.”

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Posted 3 years ago

“Easy, but slightly slow response times.”

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Posted 3 years ago

“My most recent booking was a Covid-effect reschedule. Appears original trip no longer available but found something similar. Still waiting for a response as to whether my original deposit will be transferred to the new booking. Travel credits seem to be new? The booking process is definitely easy. With regard to my original trip, my experience was that the Travel Radar staff were always available, with very quick e-mail response time. Am hoping for a positive group tour experience in Sept 2022. As always, the single rate appears excessive - taking my chances I will be matched with a good room-mate.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave a review and providing your valuable feedback on the booking process. We have reached out to you directly on your conversation page to answer any remaining questions you might have leading up to departure. We have no doubt you’ll have a great time on your adventure, and we are always available via email, phone and live chat for anything you may need! Happy Travels, The TourRadar Team

Posted 3 years ago

“This my second time booking with TourRadar. The first booking was for a trip cancelled by the Covid. Each time the experience was excellent.”

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Posted 3 years ago

“Booking was simple enough, but we didn’t understand the process of also needing a confirmation number from tour operator, which we waited several days for. Otherwise good communication with Tour Radar.”

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Posted 3 years ago

“Booking tour is quick and easy”

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Posted 3 years ago

“Pick and choose your tour. So easy to book. They also have installment payment plan. Fantastic!”

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Posted 3 years ago

“Everything was very comprehensive and easy to book. Lots of great choices and super trip pricing.”

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Posted 3 years ago

“Booking was easy and when I called for some clarifications Ben and Jennifer were very helpful.”

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Posted 3 years ago

“It took 6 days from the time I booked online until I got confirmation of the booking, seems excessive.”

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Posted 3 years ago

Hey there, It was a pleasure speaking with you earlier and thank you for taking the time to leave a review. At the moment, tours to Europe are VERY popular! For this reason, we are finding that tours are taking a bit longer to be confirmed. This is only because the tour operator must make sure that all aspects of the tour are available. We are glad to see that both of your European tours are now confirmed! We are positive that you will have an amazing time while on tour! If there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team”

Posted 3 years ago

“Rebecca was the best. She was patient, knowledgeable, and was able to answer all of my questions. I felt that she went above the call of duty in helping me. I have used Tourradar before and I have experienced the same level of professionalism and competence with other staff members.”

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Posted 3 years ago

“The booking process was as easy as it could be, but as soon as it was confirmed I realized it had the wrong date and I have been trying for two days to correct it, nobody will call or write back. Once they got you, they forget you. Not happy.”

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Posted 3 years ago

Hey Ana, Thank you for taking the time to leave a review! After taking a look at your booking, it does look like the 16th of July, 2022 was booked instead of the 2nd of July departure. However, I can see that the tour operator has gone ahead and changed your date to the departure date you were hoping for! We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team”

Posted 3 years ago

TourRadar is rated 4.6 based on 6,711 reviews