TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“First agent Kim was very terse and unhelpful . Wanted cruise company and tour name. I told her It wasa six day river cruise out of Lyon on Oct 30. She refused to help quite rudely and hung up. Next agent JON was total opposite . Pleasant and helpful all the waY until got it handled Note all other staff have always been great.”

Helpful Report

Posted 5 years ago

Hi Peter, Thank you for taking the time to offer us your feedback on your booking experience. We're pleased to hear that overall everything has been handled well and that we were able to book you on your next dream tour. We will investigate the reference you made to one particular call with our travel expert and personally reach out to you for any additional feedback you may have. Kind Regards, The TourRadar Team

Posted 5 years ago

“Very easy to book, plenty of choice of tours.”

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Posted 5 years ago

“Only problem is there should be pickup from hotel”

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Posted 5 years ago

Hi there, Thank you for your feedback! We have had a look at your booking and can see that you were provided with the name of the starting hotel where all passengers will need to go to be picked up for the tour. Whilst this location is subject to change, you will be advised of the official starting hotel in your final documents, which will get sent to you approximately 3 weeks before departure. We hope that helps! Please do not hesitate to reach us via phone or live chat if you have any questions. Kind regards, The TourRadar Team

Posted 5 years ago

“Making the booking for our tour on line was easy and straight forward.”

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Posted 5 years ago

“Very satisfied with the service.”

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Posted 5 years ago

“I was having trouble my end of the attempts to schedule. Got it scheduled and then wrong date was sent. I don't know whose fault it was but easily corrected. Thank you all for offering such a great tour.”

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Posted 5 years ago

“Easy to book. Service agent answer the queries promptly.”

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Posted 5 years ago

“everything was excellent so far except one thing that is the reason than I checked good instead very good. I mentioned this point in my account. I found a tour with a certain and the only available date on the website and select it. surprisingly after putting the travellers' information on the form and making the payment, I found the tour was booked for another date which was not available before at all. It was very disappointing since it could change all other parts of the itineraries. Honestly, this is not acceptable. Fortunately, your agent and tour operator could switch the date. The bright side was the quick response on your website. It was amazing”

Helpful Report

Posted 5 years ago

Hello Mohammad, Thank you for your feedback, you’ve booked a great tour! We can see that there seemed to have been an issue regarding the departure date once you made the booking. We have partnered with our tech team to find the cause and to take any necessary action. We can assure you that once a booking is made, TourRadar nor the tour operator will ever change the departure date without your consent. However, we are glad that both the tour operator and a TourRadar agent quickly responded to your inquiry and were able to get you booked on the correct departure date! If you need any further assistance, our Customer Support team is available 24/7 via phone, email and live chat! Thank you again for your feedback and we are sure that you will have an amazing time while on tour! Best regards, The TourRadar Team

Posted 5 years ago

“As this is my first time to know about your group tour from website, and I may not be able to attend, as the company booked me on the wrong day which I could not make it to Vancouver from Calgary. It is really difficult to comment on your program without experience of joining. I don't know if you can add one more person for me to go for the tour from 25th to 28th (I was told that group is full, but can't you add one more person?) That would give me more time to make arrangement to go to Vancouver”

Helpful Report

Posted 5 years ago

Hello Beryl, Thank you for your feedback. We are sorry to hear that the airline has booked you on flights for the wrong dates. We hope that you are able to partner with the airline company and get this sorted so that you can join the tour. We can see that the tour operator has been in touch with you directly and it would seem that changing to the departure date to June 25th is not possible as the departure date is fully booked. We have no control over making spaces available as this is only something that can only be done by the tour operator directly. If you have any further questions or inquiries, our Customer Support team is available 24/7 via phone, email and live chat to futher assist you. Best Regards, The TourRadar Team

Posted 5 years ago

“Reasonably good response times, and decent prices. I haven't gone on the trip yet but I like the experience of the booking so far :)”

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Posted 5 years ago

“very accommodating”

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Posted 5 years ago

“The website was easy to use. Some of the tours were unclear about the style of lodging, which made it difficult to choose. But overall the website was good. And we are looking forward to our tour.”

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Posted 5 years ago

“Apart from a slight initial misunderstanding over the dates and cost of our trip, the details of the 2020 Highlights of Britain tour sound very attractive. Furthermore, we have been treated with courtesy and all the arrangements are now in place for an enjoyable holiday.”

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Posted 5 years ago

“Very quick and easy. Response was fast and accurate.”

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Posted 5 years ago

“I found it very easy to use and quite informative.”

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Posted 5 years ago

“Quick response from TourRadar. Easy to book. Small deposit. Positive experience.”

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Posted 5 years ago

“I would have booked direct with Expat but they were slow to respond. Following my booking I clicked onto your recommended travel insureres who told me I was too old (71) for them to insure! Otherwise all OK”

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Posted 5 years ago

“As TourRader company is not well known in Australia, the first thing that concerned me the most "is this a scam company". I only booked through the company was only after doing some research and a phone call. In the past I only booked through Tripadvisor. So far the book was smooth and effortless. Thank you.”

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Posted 5 years ago

“The booking process was very smooth and easy. The only thing I wish that TourRadar offer more is the detailed information about each tour instead direct me to the vendor company as soon as I ask any specific feature of the tour.”

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Posted 5 years ago

“I enjoy the fact its been fed with a lot of other companies/sites. Some more sophisticated search (advanced search) should be implemented”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews