TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“I am very happy with the service and pricing.”

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Posted 5 years ago

“Friendly helpful staff”

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Posted 5 years ago

“The tourradar was responsible for helping their customers to resolve their problems.”

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Posted 5 years ago

“When I tried to book my trip my credit card wasn't accepted. Knowing that this wasn't possible, I contacted the Chat line operator who would only tell me that the problem was with Visa and would not give any details other than to say that your Head Office was in Vienna and it was closed at this time and that I needed to contact Visa. I started to wonder it your company was a scam because I had never experienced not being able to pay for something because a Head Office was closed so I called Visa and they said the problem was at your end (Tourradar) and that my Visa should be accepted but they couldn't give me any details other than to say that maybe Visa had had problems with your company in the past. I was able to book the trip after my phone call to Visa but then wondered if maybe my payment had been blocked because Tourradar was financially unstable. I spent a restless night worrying that I might lose my deposit and wondered if you took the rest of my payment in June, was Tourradar having financial difficult. Surely there must be a better way to have handled this situation? This morning I received an email from Overland Tour Company so I am somewhat confident that the trip will go as planned (I hope).”

Helpful Report

Posted 5 years ago

Hello Karen, Thank you for taking the time to leave a review. We regret to hear that you were experiencing issues with your payment prior to booking. To clarify, we use a European-based credit card provider, so your bank was probably just blocking your payment from going through. While it can be a bit frustrating, this is mainly your bank's way of protecting you. For this reason, we always ask travellers to first reach out to their bank to whitelist payments made to TourRadar GmbH in Vienna, Austria. That being said, we’re delighted to see you now have a confirmed booking with Overland Ireland. It seems like your bank has released the block on your card shortly after your call. We hope this clarifies your situation and will be in touch soon to discuss your booking. Kind Regards, The TourRadar Team

Posted 5 years ago

“The booking was easy and I got excellent help on the phone. However, when a complication arose a couple of terms were not well explained in the messages (i.e. "on request" and "Lares Trek" option. The 1st was explained well on the phone and the 2nd was included in a later attachment so I finally understood.”

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Posted 5 years ago

“Tour booking agent was very fast with their response. They were also very helpful in answering all of my questions. I am very excited for my trip and if all goes well. I will book another tour with them.”

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Posted 5 years ago

“I had 3 great ladies clamoring to help me what more could I ask for”

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Posted 5 years ago

“It was easy to gain access to all the information I needed to make an informed decision online.”

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Posted 5 years ago

“Very comprehensive content and information on the site. It is very user friendly. The information which is gathered during booking indicates that TourRadar cares for their customers. Looking forward to have a wonderful trip which I have booked.”

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Posted 5 years ago

“I just signed up and you guys want a review before I even see how you do? Really? All you've done is take my credit card so far and you're good at that. Wait until next year.”

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Posted 5 years ago

Hi there, Thank you for your review! What this review works to do is allow you to review your booking experience and to allow us to gather feedback about the usability of the TourRadar website. When passengers return from a tour, we additionally send out a second review request specifically asking for a review of the actual tour operator their services, and these reviews then get published to the specific tour page for the tour that you went on. This way, your booking experience with TourRadar versus your touring experience with the operator (we are partnered with over 1,500!) are separate. We hope that provides some clarity about our reviews process. Should you have any questions or wish to provide further feedback, please do not hesitate to get in touch with us. Kind regards, The TourRadar Team

Posted 5 years ago

“Unable to find an agent in Australia for our preferred Mexico tour we found Tourradar was able to do it for us very easily and at a good price.”

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Posted 5 years ago

“trouble free and easy to book”

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Posted 5 years ago

“I was really excited to find a resource that consolidates tours and allows users to search/filter for the best fit. However, I found the FAQs and supporting information for payments and purchases to be woefully lacking. No where on the site did it mention that payments would be considered foreign transactions. Thus, I used my preferred travel rewards card for my tour deposit only to get slapped with $22.29 in foreign transaction fees. An unpleasant discovery that, quite frankly, has severely soured my opinion of the service a bit. This information should be clearly stated and available on the site. That's just common sense for a positive user experience.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, Thank you for taking the time to leave a review about your booking experience. We're glad to hear you were able to easily search and filter for your ideal tour on TourRadar but at the same time, regret to hear you have incurred some foreign transaction fees upon booking. Unfortunately, every bank in the world has different policies when it comes to bank fees so it's not possible to know what each bank does. That being said, we value you as a customer and take pride in allowing you to book without incurring fees, even where we are not responsible for the charge. We don't want your trip to get off on a sour note and will be in touch with you directly in your booking page to arrange for that fee to be refunded. Thank you for understanding and we will be in touch shortly. Kind Regards, The TourRadar Team

Posted 5 years ago

“Web site is easy to use, phones are answered promptly. Reps are pleasant and knowledgeable.”

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Posted 5 years ago

“Hi, This isn't booking experience But I'm so frustrated nd disappointed with this trip that I have to share. I'm on my 1st day of Sapa 3D2N tour with VietnamTraveltop.com. 1 -Leo, my travel agent contacted me about my pick up being 630am. The driver showed up at 7am to my hotel. 2- When I got off the bus at Sapa I was left there not being informed or contacted about where I need to be. All other bus passengers left the station. I called and texted my agent Leo, no answer. I called the tour company, the number didn't work. Finally someone showed up pick me up in his scooter and took me to the hotel but couldn't speak English to answer where my tour guide was. 3- I was put in the 2hr walk tour with 2 people from Hanoi who didnt speak English. The tour guide's English was quite limited that I couldn't understand half of it. 4- I was put in this hotel that there is hardly any guests that I saw and no staffs I could talk to. I was served lunch and dinner in a completely empty hotel restaurant without being asked what I want to eat or offered a menu. There is no group social in the evening that I read on itinerary. 5- It's 1155pm now and there is very loud music playing right next to this hotel that my ear plugs are not helping. I tried to call the front desk but the phone doesn't work. Please explain where or if there is a tour guide for this trip. The tour "agent " finally texted me back but he is in Thailand. Unfortunately I can not understand him without clarifying multiple times due to a language barrier. So far this is NOT an international English speaking group tour you advertised in the itinerary I paid for. Sent from my Samsung Galaxy smartphone.”

Helpful Report

Posted 5 years ago

Hi Mia, We regret to hear that you're frustrated and disappointed with your Sapa 3 Days 2 Nights tour. Rest assured, we will get in contact with Vietnam Travel Top to investigate further and revert in your booking page once we have an update. Thank you for your patience and please be on the lookout for a message from us. Best Regards, The TourRadar Team

Posted 5 years ago

“The booking process was accomplished easily and quickly!”

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Posted 5 years ago

“This is my third time making a booking and as always, it was super easy!”

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Posted 5 years ago

“Very easy to book tours on Tour Radar, our second time to book a tour & we love Expat Explore too. The price is right for quite an extensive tour”

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Posted 5 years ago

Hello Julieta, Thank you for your review and for booking a second life-enriching journey with us! We are glad to hear you liked your booking experience, as well as our exclusive World Touring Day special deal. A member of our team will be in touch with you, should you have any additional feedback to give us - we are always looking for constructive criticism and will be happy to hear from you. We wish you a great time in Spain & Portugal next year! Kind Regards, The TourRadar team

Posted 5 years ago

“love it, use it often, will continue to use it”

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Posted 5 years ago

“Very easy to use website. Awesome prices on your tours and quick painless booking process”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews