TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I just signed up and you guys want a review before I even see how you do? Really? All you've done is take my credit card so far and you're good at that. Wait until next year.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review! What this review works to do is allow you to review your booking experience and to allow us to gather feedback about the usability of the TourRadar website. When passengers return from a tour, we additionally send out a second review request specifically asking for a review of the actual tour operator their services, and these reviews then get published to the specific tour page for the tour that you went on. This way, your booking experience with TourRadar versus your touring experience with the operator (we are partnered with over 1,500!) are separate. We hope that provides some clarity about our reviews process. Should you have any questions or wish to provide further feedback, please do not hesitate to get in touch with us. Kind regards, The TourRadar Team

Posted 5 years ago

“Unable to find an agent in Australia for our preferred Mexico tour we found Tourradar was able to do it for us very easily and at a good price.”

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Posted 5 years ago

“trouble free and easy to book”

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Posted 5 years ago

“I was really excited to find a resource that consolidates tours and allows users to search/filter for the best fit. However, I found the FAQs and supporting information for payments and purchases to be woefully lacking. No where on the site did it mention that payments would be considered foreign transactions. Thus, I used my preferred travel rewards card for my tour deposit only to get slapped with $22.29 in foreign transaction fees. An unpleasant discovery that, quite frankly, has severely soured my opinion of the service a bit. This information should be clearly stated and available on the site. That's just common sense for a positive user experience.”

Helpful Report

Posted 5 years ago

Hi Elizabeth, Thank you for taking the time to leave a review about your booking experience. We're glad to hear you were able to easily search and filter for your ideal tour on TourRadar but at the same time, regret to hear you have incurred some foreign transaction fees upon booking. Unfortunately, every bank in the world has different policies when it comes to bank fees so it's not possible to know what each bank does. That being said, we value you as a customer and take pride in allowing you to book without incurring fees, even where we are not responsible for the charge. We don't want your trip to get off on a sour note and will be in touch with you directly in your booking page to arrange for that fee to be refunded. Thank you for understanding and we will be in touch shortly. Kind Regards, The TourRadar Team

Posted 5 years ago

“Web site is easy to use, phones are answered promptly. Reps are pleasant and knowledgeable.”

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Posted 5 years ago

“Hi, This isn't booking experience But I'm so frustrated nd disappointed with this trip that I have to share. I'm on my 1st day of Sapa 3D2N tour with VietnamTraveltop.com. 1 -Leo, my travel agent contacted me about my pick up being 630am. The driver showed up at 7am to my hotel. 2- When I got off the bus at Sapa I was left there not being informed or contacted about where I need to be. All other bus passengers left the station. I called and texted my agent Leo, no answer. I called the tour company, the number didn't work. Finally someone showed up pick me up in his scooter and took me to the hotel but couldn't speak English to answer where my tour guide was. 3- I was put in the 2hr walk tour with 2 people from Hanoi who didnt speak English. The tour guide's English was quite limited that I couldn't understand half of it. 4- I was put in this hotel that there is hardly any guests that I saw and no staffs I could talk to. I was served lunch and dinner in a completely empty hotel restaurant without being asked what I want to eat or offered a menu. There is no group social in the evening that I read on itinerary. 5- It's 1155pm now and there is very loud music playing right next to this hotel that my ear plugs are not helping. I tried to call the front desk but the phone doesn't work. Please explain where or if there is a tour guide for this trip. The tour "agent " finally texted me back but he is in Thailand. Unfortunately I can not understand him without clarifying multiple times due to a language barrier. So far this is NOT an international English speaking group tour you advertised in the itinerary I paid for. Sent from my Samsung Galaxy smartphone.”

Helpful Report

Posted 5 years ago

Hi Mia, We regret to hear that you're frustrated and disappointed with your Sapa 3 Days 2 Nights tour. Rest assured, we will get in contact with Vietnam Travel Top to investigate further and revert in your booking page once we have an update. Thank you for your patience and please be on the lookout for a message from us. Best Regards, The TourRadar Team

Posted 5 years ago

“The booking process was accomplished easily and quickly!”

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Posted 5 years ago

“This is my third time making a booking and as always, it was super easy!”

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Posted 5 years ago

“Very easy to book tours on Tour Radar, our second time to book a tour & we love Expat Explore too. The price is right for quite an extensive tour”

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Posted 5 years ago

Hello Julieta, Thank you for your review and for booking a second life-enriching journey with us! We are glad to hear you liked your booking experience, as well as our exclusive World Touring Day special deal. A member of our team will be in touch with you, should you have any additional feedback to give us - we are always looking for constructive criticism and will be happy to hear from you. We wish you a great time in Spain & Portugal next year! Kind Regards, The TourRadar team

Posted 5 years ago

“love it, use it often, will continue to use it”

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Posted 5 years ago

“Very easy to use website. Awesome prices on your tours and quick painless booking process”

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Posted 5 years ago

“This is the first time I booked my travel to Peru through TourRadar. My experience is nothing but exceptional guiding me every step of the way. They have exceptionally professional staff who go out of their way to help. TourRadar website is super in terms of navigation and use. All conversations were tracked and you know exactly what it would cost, no gimmicks. All instructions are very clear for each tour on their site. When in doubt, they assist you get clarification from local tour operator. Once I complete my trip, I will write another review with my experience with local tour operator, Valencia Travel, based on Peru.”

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Posted 5 years ago

“So far the customer service is working fine. Responding to our queries as much as they can.”

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Posted 5 years ago

“YOUR STORIES ABOUT THE TOURS ARE CONFLICTING AND VERY HARD TO UNDERSTAND.”

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Posted 5 years ago

Hi there, Thank you for your review! We have had a look at your booking and inquiry history and can see that you have some specific tour questions that are currently awaiting a response from your operator. We understand that further information is required in order for you to make the most informed decision and will be following up with your operator to get you the answers you need. In the meantime, should you wish to speak to one of our friendly customer support agents, please do not hesitate to get in touch with us via phone or live chat; we are available 24/7 and would be more than happy to assist! Kind regards, The TourRadar Team

Posted 5 years ago

“The operator was very friendly and helpful. She even gave me some personal advice. I looking forward to be on trek that I booked”

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Posted 5 years ago

“TourRadar made booking with Bein Harim tour company very easy by eliminating any language barrier that could possibly could have occurred.”

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Posted 5 years ago

“Easy to use, quick response for booking. Hope the actual tour is as smooth as the booking process. Wish there were more details provided on accommodation options”

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Posted 5 years ago

“Good customer service, clear and the Lady who helped us is very helpful. She’s exceptional good customer service.”

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Posted 5 years ago

“The information was very clear”

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Posted 5 years ago

“This morning I had the extreme pleasure of working with Madara. I called because, once again, I had made an error in one of my bookings. She was amazing to work with and had a solution, that in the end will work much better for me. Madara was very patient, explaining what she would be doing going forward, what I could expect in the way of emails and what I needed to do when I got them. I then switched gears on her and asked about another of my bookings and Madara never missed a beat. She explained the pricing on my tour and also how she was able to adjust a few items to save me a few more dollars. Always a plus when booking several months of travel. To be fair, everyone I've talked to at TourRadar has been wonderful. This is my first experience with your company and know that it will not be my last.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews