TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tour Radar make booking very easy. You can make a booking with a small deposit + pay the remainder later. You can hold a booking for a short period 2 check dates or with others.”

Helpful Report

Posted 7 months ago

Hi there, Thank you for your review! With TourRadar’s Best Price Guarantee and flexible payment options, you can rest assured knowing that you’ll get the best price possible every time you book. We’re excited to hear that you found our platform easy to use and that you were able to make use of our 48-hour hold option. Kind Regards, The TourRadar Team

Posted 7 months ago

“Booking my tour was very easy to complete”

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Posted 7 months ago

“Excellent experience with Tour Radar. Everything on the trip was fine. There was a hiccup in train timings but the tour operator was contacted and they handled it well.”

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Posted 7 months ago

“Booking was easy... Accommodating our needs went smoothly... Taking our money a breeze. Since then we have heard very little from the tour company. I emailed them a few months ago as to whether the tour will still happening and am still waiting on a response????? This has me a little concerned about the tour in general... Can you please follow this up for me ?? Kind regards, Robyn”

Helpful Report

Posted 7 months ago

Hi Robyn, Thank you for your feedback and we're delighted the booking process went smoothly. We regret to hear you've felt a lack of communication since then and while we cannot see any recent communications from you, we will be happy to have a member of our support team reach out directly on your booking page to ensure all of your questions are answered. We highly recommend using your dedicated booking conversation page, as this will be the best way to get in touch with us and the adventure operator promptly! Thank you for your patience, and we will follow up with you shortly. Kind regards, The TourRadar Team

Posted 7 months ago

“I have worked in the travel industry 15+ years and this platform is a winner!”

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Posted 7 months ago

“It’s very, very easy to book a tour though TourRadar. I don’t think I will ever use anyone else to book a tour, this is the second one and it’s been just great.”

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Posted 7 months ago

“Pretty easy to navigate even for an oldie like me.”

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Posted 7 months ago

Hi there, At TourRadar, we strive to make finding and booking your dream adventure smooth and simple! Our team remains available 24/7 via phone and live chat should you ever have any questions or need assistance. Kind Regards, The TourRadar Team

Posted 7 months ago

“Easy to communicate via the portal but no option to redeem credit”

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Posted 7 months ago

Hi Rohith, Thank you for your review! We're glad to hear that you found it easy to communicate with us via the portal. You can see how to redeem your travel credits at the following link: https://www.tourradar.com/invite Alternatively, you can reach out to our 24/7 team, who will be happy to help! Kind regards, The TourRadar Team

Posted 7 months ago

“Booking experience was very good. Any queries we had, including telephone conversation after we had arrived in Sri Lanka, were promptly and effectively answered.”

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Posted 7 months ago

Hi Christopher, Thank you for your kind review! Your feedback is greatly appreciated and encourages us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We hope you had an amazing time in Sri Lanka and look forward to helping you with your next adventure! Kind regards, The TourRadar Team

Posted 7 months ago

“Easy to book tours and comparative prices. More choices to go around.”

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Posted 7 months ago

Hi Shubhdev, Thanks for your review. TourRadar is an Organized Adventure Platform that allows travelers to search, compare, and book adventures from over 2,500 operators worldwide. With over 50,000 choices, there is an option for everyone! Kind Regards, The TourRadar Team

Posted 7 months ago

“The tour was well organised and everything went according to plan. Very happy with this experience.”

TourRadar 5 star review on 16th May 2024

Helpful Report

Posted 7 months ago

Hi there, Thanks for taking the time to leave a review! At TourRadar, we aim to send all travelers on life-enriching experiences and are thrilled to hear you had a great time on your adventure. We appreciate you sharing these amazing photos with us and look forward to assisting you in your future travel plans! Kind Regards, The TourRadar Team

Posted 7 months ago

“I went to Greece last year, last week of October. The service in general was Ok but not very good. I travel alone, so I paid an extra $600 or so for a single room. The first room that they gave me in Athens was terrible. I was moved from room to room, because my tour schedule was altered and I had to go back and forward to Athens. The fact that I paid an extra meant that I was going to get the same quality of Hotel and room than the ones offered for this package. People from my same tour were in much better hotels and better area. The Athens hotel I got, although in the middle of the city and with a view of the Acropolis, I would not recommend for someone traveling solo. The tour conductors also have some kind of attitude. If I was little late meeting them downstairs because the hotel elevators took a lot of time,they were small, so people were making a line to take the elevator, etc...I guess it was the end of the season and they were tired, but we were still costumers and in my case, paying more than anyone else.”

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Posted 7 months ago

Hi Sara, Thanks for taking the time to leave a review and share your feedback about your recent experience in Greece. We are saddened to hear that your adventure did not meet your expectations and that you were not entirely satisfied with some of the services provided by your operator. We understand that it can be stressful when things are not as expected while traveling, though we are pleased to see that your operator provided their emergency assistance number so that they could address your concerns while on your adventure. We truly appreciate you taking the time to share your feedback, as we are always looking for ways to assist our operators in improving their services and providing life-enriching experiences. Our team has Travel Experts available 24/7 via phone and live chat who are always happy to help if assistance is needed. Kind Regards, The TourRadar Team

Posted 7 months ago

“Easy to use and nice that everything's in one place.”

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Posted 7 months ago

Hi Don, Thank you for your feedback! Our booking platform is home to over 50,000 organized adventures in over 160 countries, each with its own information page and genuine reviews from other travelers. Our goal is to make finding and booking organized adventures quick and seamless and we’re glad we’ve met your expectations! Kind Regards, The TourRadar Team

Posted 7 months ago

“Booking was quick and easy once I had my travel companion's information. The payment process could use some tweaking though. It only allowed payments in $100 increments, meaning that we couldn't evenly split the payment between us. It couldn't be that hard to make it so that a person could type in the amount they wanted to pay rather than having to choose from a drop down menu.”

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Posted 7 months ago

Hi Sarabeth, Thank you for taking the time to leave a review! We strive to make the booking process quick and easy and are thrilled that you’ve recognized our efforts. Our team is always looking for ways to improve our platform and we truly appreciate you sharing your feedback about the payment process. We will be passing on this feedback to our internal teams to see where improvements can be made to ensure a smoother experience when splitting payments between travel companions. Kind Regards, The TourRadar Team

Posted 7 months ago

“Good booking experience.”

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Posted 7 months ago

Hi Terry, Thank you for your review! TourRadar makes finding and booking your dream adventure quick and seamless! We are proud to be home to the largest online selection of multi-day organized adventures with over 50,000 options available in over 160 countries. Kind Regards, The TourRadar Team

Posted 7 months ago

“I am unhappy because the insurance I purchased is only good until August 31st. The trip ends on September 7.”

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Posted 7 months ago

Hi Noreen, Thank you for reaching out regarding your insurance. If you booked insurance through our insurance partner, please reach out to our team directly so that we can assist you with your insurance questions and ensure your selected coverage properly matches your dates. We are available 24/7 via live chat, on your booking page, or by phone and are happy to help! Kind regards, The TourRadar Team

Posted 7 months ago

“Tour Radar and the tour companies under its umbrella have always been extremely helpful and accomodating.”

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Posted 9 months ago

“Over the last 6 years I have booked numerous tours through TourRadar, always wonderful to deal with 10/10!”

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Posted 9 months ago

“Easy and no hasles yet”

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Posted 9 months ago

“We had issues 1st and 2nd place Tourist Guide English was not that good, unable to understand properly. If they put proper English Guide will be more enjoyable for Tourist.”

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Posted 9 months ago

Hi Siddhartha, Thank you for sharing your feedback with us. Providing clear communication is essential for an enjoyable experience, and we understand the importance of addressing this issue. We kindly encourage you to also send your feedback directly within your booking conversation page. This will allow your operator to review your comments and utilize them to implement improvements for future trips where necessary. Your input is valuable, and by sharing it directly with your operator, they can address any shortcomings with you directly and strive to enhance the overall experience for all travelers. Additionally, we are more than happy to open a conversation with your operator to discuss where they may be able to provide additional training to their guides to ensure effective communication for all participants. Thank you again for bringing this matter to our attention. We hope to have the opportunity to welcome you on another tour in the future. Kind regards, The TourRadar Team

Posted 9 months ago

TourRadar is rated 4.5 based on 6,721 reviews