TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Thanks for prompt help in booking”

Helpful Report

Posted 5 years ago

“I dealt with Opher ( spelling ? ) today regarding yesterday's booking for " Discover the Baltics" trip. He was very helpful and took time to explain and respnd to all my concerns. I had a very good experience today.”

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Posted 5 years ago

“Update: I received a call from Tour Radar within hours and was able to get my itinerary and confirmation sent over. Amazing customer service thus far! I can’t wait for this trip and to provide a thorough review of what I imagine will be an unforgettable experience! I appreciate the ease in booking but I’m still waiting for confirmation that my tour has been confirmed even though I booked it several weeks ago. I’m a bit concerned considering how long it’s been.”

Helpful Report

Posted 5 years ago

Hi Erfata, We thank you for your valued feedback and are happy to hear that your booking process was simple. After looking into your file, we can see that your booking was officially confirmed by the tour operator on the same day that you made the request. We will endeavor to reach out to you personally to understand why you may not have received confirmation of this. However, we are very glad to see that you are successfully booked onto an amazing touring adventure! Kind Regards, The TourRadar Team

Posted 5 years ago

“I found the process of booking with Tourradar to be excellent. That said, I wish there were more filters to be able to more efficiently review the thousands of tour options that are available. I would like to see filters by star ratings. I would also have liked to see somewhere definitions for the different types of tours, e.g. "DISCOVERY" "IN DEPTH CULTURAL" "ADVENTURE." Perhaps these are somewhere on the site but I could not find them, so I had to guess at the difference between the various tour packages.”

Helpful Report

Posted 5 years ago

Hello Dolly, Thank you for your wonderful review. We're delighted to hear that you had a positive booking experience with us and appreciate your feedback. Currently, there's a filter that allows you to sort by tours that are "most reviewed.” This filter allows travellers to gauge tour popularity and can be accessed on the top right, beside the 'Sort by' label. For future reference, you can also access a brief description or summary of each travel style by clicking into the page, where it’s displayed below the heading. We hope this prevents you from having to guess between travel styles in the future. Thank you once again for your feedback and please don't hesitate to reach out to us if you have any trouble finding the filter or descriptions. We are available 24/7 and always happy to help! Kind Regards, The TourRadar Team

Posted 5 years ago

“Great customer service”

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Posted 5 years ago

“A very good and positive experience from start to finish. making multiple enquires in relation to the tour, I received helpful, genuine & prompt replies for all my questions, based on this I have now booked the tour.”

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Posted 5 years ago

“Easy and quick.”

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Posted 5 years ago

“computer program was very easy to follow and complete”

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Posted 5 years ago

“Just completed the Spain to Fez 3 day tour yesterday. Amazing. Our driver Mohammad could not have been more helpful and informative. Our guide in Volubolis was fantastic funny and so knowledgeable. Hicham, our guide for the day in Fez, was just amazing, totally focused on us getting the most out of the day, it was a full on 10 hours with him in the city. Hotel was to a very good standard with regard to rooms (only slight downside was food was slightly less impressive, choice was buffet only) Very impressed and would highly recommend.”

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Posted 5 years ago

“I spoke to customer service 3x and every person I spoke to were very friendly and helpful. Awesome experience I will recommend to my friends and family!”

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Posted 5 years ago

“Its easy friendly and fast to book any tour. Even after booking customer care response is excellent”

Helpful Report

Posted 5 years ago

Thanks for your feedback Ashwin, If you have any further feedback, we'd love to hear it! Feel free to get in touch directly via phone, email or online chat. Happy Travels, The TourRadar Team

Posted 5 years ago

“The tour company was very responsive and was helpful in catering/ customising the tour the group of people that I have It was easy and no stress”

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Posted 5 years ago

“A very positive experience. I was confirmed by the Tour operator within 24 hours. My credit card was not charged intil this happened.”

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Posted 5 years ago

“My sister and I were planning a trip to the UK (first ever trip internationally), so i had many, many questions about the whole process. All of the people I talked to at Tourradar were very kind, understanding, helpful and professional. I would definitely recommend Tourradar to my friends and family and I will use this company again in the future.”

Helpful Report

Posted 5 years ago

Hi Nancy, Thank you for taking the time to leave us your lovely review. We are delighted to hear that you chose TourRadar for your very first international trip and that you found all of our agents helpful. We are here for your 24/7 via phone and live chat should you need anything at all and look forward to sending you as well as your friends and family on life-enriching experiences! Kind regards, The TourRadar Team

Posted 5 years ago

“Very easy and straightforward website to use with wide variety of tours and tour providers on offer so very convenient and saves a lot of time.”

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Posted 5 years ago

“We were referred to you by friends already booked for the same trip and it was very easy for us to join in and make a deposit.”

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Posted 5 years ago

“Super easy and straight forward. Quick contact confirming bookings and information.”

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Posted 5 years ago

“So far very good.”

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Posted 5 years ago

“Amazing! I found booking my tours easy and the staff were very helpful both online and via the phone. Help 24/7 if needed and quick responses to any queries or questions you might have. Highly recommend.”

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Posted 5 years ago

“Very happy with the booking process, being able to pay in instalments was a good surprise. All our questions were answered in a easy time frame.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews