TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“DO NOT BOOK WITH THIS COMPANY. THEY PROMISE 100% REFUND IF THEY CANCEL - THEN REFUSE TO REFUND WHEN THEY CANCEL. They can't be trusted. They don't answer emails or calls. They give you less than 48 hours notice - when you're already in transit, no less with a sorry, but we'll be keeping your money email. That's it. Their response to this special situation has been to change their policy to benefit them and only them, not the client. Stay away and save your money.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback. As a booking platform, TourRadar is not responsible for and does not set the terms and conditions for cancellation, as these are decided by each individual operator for their tours. We are bound to these, as is the traveller. With the current global health situation, government advisories and flight restrictions changing not just daily but multiple times every day, operators are working hard to ensure they're making the best decisions they can for their travellers. That is why in this instance, Intrepid Travel unfortunately had to cancel your tour. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. This is an unprecedented situation where government bodies have made it impossible to run tours. We are currently communicating with the tour operator to get more information about this and can get back to you once we better understand the situation We will be in touch with you shortly via your booking page to communicate further with you. Kind Regards, The TourRadar Team

Posted 4 years ago

“BE CAREFUL!!!!! WORSE COMPANY EVER!! They literally only care about taking your money. I tried to cancel my trip three months in advance due to corona virus concerns and they said I would only receive 50% of my refund because they had booked flights and hotels already. Then when I asked for proof (I hadn’t given them my passport number yet so they couldn’t have booked any flights) they refused to send me any receipts. I was bullied into changing my dates where they again tried to charge me another $800. I changed it and after finding out they were charging me $800 I chose to cancel. The same day US put travel bans on Europe For corona virus,and they responded by saying “well you already changed your dates so you will still only get a 50% refund. THEY ARE AWFUL HUMAN BEINGS!!! I’ve never written a bad review anywhere but I will post this EVERYWHERE! No one should have to deal with these kind of people. Still haven’t even received my 50% refund. $3700 total.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. TourRadar, as a booking platform, is working with many operators who all have their owns terms and conditions and cancellation policies. Operators are monitoring the situation closely as the governmental advisories are being updated every day. We can see that your operator applied their usual terms and conditions because your travel date is at the moment set for August. However, we understand that it was originally closer and that you changed the date specifically because of the virus. We will then reach out to your operator and ask if they would be able to make an exception on this case. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. We will be in touch with you shortly via your booking page once we have more information. Kind Regards, The TourRadar Team

Posted 4 years ago

“Do not book this trip last minute!!!! I had to wait for 6 days to hear a response back if my trip was confirmed or not!!!”

Helpful Report

Posted 4 years ago

Hello there, Thank you very much for taking the time to leave a review. After taking a look at your booking, we can see that your tour was ‘On Request’. This means that the tour operator must partner with their local operations team to make sure that all aspects of the tour are still available. This is a normal process with popular tours or tours departing very soon. Normally, the ‘On Request’ process takes between 3-4 days. It seems with your tour, it took just over 4 days to come back confirmed. As a booking platform, the ‘On Request’ process is out of our control. However, we were able to partner with the tour operator to check for updates daily. We understand that you have since had to cancel your tour. Having to cancel your travel plans, of course, only adds more frustration to the situation. Again, we thank you for your feedback and please be sure to reach out to our Customer Support team who are available 24/7 to assist you with anyway. Kind Regards, The TourRadar Team

Posted 4 years ago

“would b nice if you sent me an email confirm ounce i booked this trip had to go out of my way to put the info in my files”

Helpful Report

Posted 4 years ago

Hey Brian, Thank you very much for booking another amazing tour with TourRadar as well as for taking the time to leave a review. We have taken a look at your booking and can see that your tour was automatically confirmed as soon as the booking was made. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat, and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

“Was looking to book a tour and found a German Escape tour by Globus advertised on Tourradar for $939. Never tried TourRadar before so read reviews and thought I'd give them a go, so I booked for my wife and I. Paid a $700 deposit and then receive an email message from Tourradar to say their is an issue with their website and it's displaying a discount that doesn't apply to the tour advertised and the price is now $1300 per person. I cancelled the booking and 4 days later I'm still waiting for my deposit to be released and the same tour is still on the website for $939, so beware. Wouldn't use again.”

Helpful Report

Posted 4 years ago

Hello Brett, Thank you very much for taking the time to leave a review. After taking a look at your booking, we understand exactly where you are coming from. As all prices on our website are loaded from the Tour Operators website automatically -it seems as though there was a discount pulling through which was not applicable for this specific tour and had to be adjusted manually. However, we were able to increase your TourRadar savings to try and match the original savings price. Though there was still a slight difference in pricing, we understand that you wanted to go ahead and declined the booking. We thank you for bringing this issue to our attention and our Tech Team has since corrected the pricing on our site. Please be sure to reach out to our Customer Support team who are available 24/7 to help answer any further questions or concerns you may have. Kind Regards, The TourRadar Team

Posted 4 years ago

“Tourradar indicated on the website that there were enough spaces available for my tour which would start 4 days after I booked. Then you send me a message that it may take up to four days to confirm my spot for this tour, which started in four days! The message further asked for my approval of this without giving me any other option (like cancellation/refund). So then why ask me? And how can it take 4! days to confirm something like that? I contacted another place for exactly the same tour and they came back to me within 2 hours. The answers from your employees were not really helpful either. I don't think I'll use tourradar again.”

Helpful Report

Posted 4 years ago

Hi Adrian, Thanks for your review. We regret to hear about your booking experience and hope that you still had a wonderful time on tour despite this. When a booking request is received, tour operators must liaise with their local operations team to confirm that all components and services of the tour can be confirmed for the traveller. As these tour arrangements are reserved around 60 days before departure, any booking requests for departures less than 30 days are usually put “On Request” by the tour operator. To clarify, the availability listed for tours set to depart in under 30 days reflects how many spaces on the tour are still available and not those that can be instantly confirmed. As tour services are mainly finalized within 30 days before departure, any booking requests received at this time do require an additional 3-4 business days before confirmation can be received. For these reasons, it’s not recommended to book a tour last-minute. That being said, we are pleased to see that your booking was confirmed timely. We will reach out directly to see if you have any additional feedback about your booking experience! Kind Regards, The TourRadar Team

Posted 4 years ago

“Deceptive advertising the brochure said the tour starts and ends in BA but fails to tell you that you have make arrangements for three flights to do the tour”

Helpful Report

Posted 4 years ago

Hello Douglas, Thanks for taking the time to leave a review of your booking experience on TourRadar. We regret to hear that you felt the brochure was written in a way to deceive or mislead as that is truthfully, never ours nor the tour operator's intention! We recognize that some tour operators on our platform do not include domestic airfare and require travellers to make their own arrangements. To prevent uncertainty in such situations, we require tour operators to clearly state this in the ‘What’s Included’ section of the tour page. While this is stated on the tour page, we greatly appreciate your feedback and will shortly reach out directly to see if you have any other questions about your booking experience. Kind Regards, The TourRadar Team

Posted 4 years ago

“All started out well - tours were easy to find and the booking process was easy. I chose to pay a deposit and settle the balance nearer the time. Post booking communications were prompt and helpful. So far so good until I was contacted to say that there was a mistake on the price booked and that I would need to pay more....flights are already booked and therefore this leaves me in a difficult situation. Not off to a good start any more.”

Helpful Report

Posted 4 years ago

Dear Customer, Thank you for taking the time to share your feedback. We cannot see any communication indicating a price error in your booking page, and everything seems correct from our side. We will get in touch with you directly in order to understand who gave you this information and investigate what happened. We will make sure to get to the bottom of this and find a suitable resolution. Should you have any similar issue in the future, please feel free to contact our Customer Support team at any time - we are available 24/7 over the phone and live chat. Kind Regards, The TourRadar Team.

Posted 4 years ago

“I booked inka treasures in Peru with Tour Rader . The experience with regards to the detailing of the tour by email is very poor with no name of the hotel written on it. Also the itinerary doesn’t match the hotel booked . Totally bad experience . There is no communication between you & your international tour agency & the call centre. I would never recommend trips with anyone. There is a lot of communication gap. Very poor service & disappointed.”

Helpful Report

Posted 4 years ago

Hi Lalu, Thanks for submitting your review. We regret to hear that you're experiencing some on-tour concerns at the moment. We will reach out to you directly to discuss your issue further. Regards, The TourRadar Team

Posted 4 years ago

“I have been overcharged. The website advertised a price of $1999 for my trip and after I paid my deposit the amount was increased by $330. I have paid a single fee as well so the overall amount escalated to $2819 without warning or explanation. I have emailed TourRadar twice to query the issue with no reply.”

Helpful Report

Posted 4 years ago

Hello Frances, Thank you very much for taking the time to leave a review. After taking a look at your booking, we believe we understand what has happened. On each individual tour page, you will see the “From” price. This price is the lowest available price for the specific tour and may not be for the departure date you are looking for. However, before you click on your departure date, you will see the listed price. Then, once you click on the departure date and enter the booking page, you will see the full price breakdown on the right side of the page. Booking a group tour is very similar to booking airline tickets. The same flight on a different day may be listed at a different price and the same goes for tour departure dates. Departures Dates vary in pricing based on many factors including availability and proximity to departure. As a booking platform, we have no control over the listed tour prices as this is the sole responsibility of the tour operator. However, price transparency is very important to us. For this reason, we make sure to list the tour pricing multiple times before a booking can be made. We thank you for your feedback and hope this explains the “from” pricing a bit better. We have no doubt that you will have a great time on your tour, and remember if there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“I originally booked a 14 day tour of Georgia through Tour Radar which was cancelled. A number of replacement tours were offered and the one that best fit was a 8 day tour. Because plane flights had already been booked, we had to book 5 days extra accommodation. The total cost of the replacement trip was about double what we would have paid for the original trip. Although Tour Radar are exceptional with their customer service and response to inquiries, I probably will not be using them again.”

Helpful Report

Posted 4 years ago

Hey Brian, Thank you very much for taking the time to leave a review. We have taken a look into your booking and can see that the tour operator has had to withdraw your original tour. We understand how frustrating it is when the tour operator has to withdraw a tour. Looking forward to a trip, only to have the added stress of making alternative plans is a frustrating experience. However, even though this situation is out of our hands a marketplace, we are equipped to ease the frustration. Having said that, it looks like our Customer Support team were able to help you find a very similar tour that fits your plans almost perfectly! There seems to be a bit of a pricing difference, however, we are glad that we were able to line up alternative tour arrangements without having to change your original international flights! We thank you for your continued patience and thank you again for leaving such great feedback. Withdrawn tours are one of the biggest letdowns in the tourism industry. Luckily, we partner with tour operators all over the world and are ready to tackle such cases by finding alternative tours on your behalf. Also, these days, many operators do offer “Guaranteed Departures” which are not susceptible to being withdrawn. We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Horrible experience with TourRadar and their Guatemala travels tour Company They lied and messed up my vacation plans. Would never use them or recommend them again !”

Helpful Report

Posted 4 years ago

Hi Antoine, Thank you for taking the time to write a review, we are very sorry to hear you had a negative booking experience. We can see that your Guatemalan operator did have a few issues throughout the booking process, which we deeply apologize about. We have now discussed with them and assisted in correcting the pricing issue to make sure this does not happen again in the future. Should you ever have any issue with an operator, you can contact the TourRadar customer support team at any point in time. We are available 24/7 over phone and live chat and are always happy to help. We will be getting in touch with you directly to find a suitable solution together. Kind Regards, The TourRadar Team

Posted 4 years ago

“I have not received any acknowledgement that the booking has been made. I booked the Satay Ways Tour from Bangkok but have not received any email confirming this”

Helpful Report

Posted 4 years ago

Hey Lewis, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see the tour operator has not reached out in the last 24 hours since you have booked your tour. We understand your frustration as you are eager to plan all aspects of your upcoming tour. We have partnered with the tour operator to let them know that you are eagerly awaiting their response. We here at TourRadar are available 24/7, however, many of our operating partners are not. This can lead to some slight delays and for this reason we expect all operators to respond within 48 hours at the latest. We thank you for your continued patience and you can expect a response very shortly. We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 4 years ago

“Embora houvesse disponibilidade para reservar e efectuar reserva mediante pagamento após 2 dias e confirmação de reserva , fui informado que não poderiam assegurar o serviço.”

Helpful Report

Posted 4 years ago

Hey João, Thank you very much for taking the time to leave a review. We have had a look at your booking and it seems as though your booking was confirmed, certain permits for your tour could not be secured. We understand the frustration as your tour was already confirmed, only to receive news thereafter that a major aspect of the tour could not be supplied. Tours that include the Inca Trail are a bit more complicated because of the strict permits and control set by the Peruvian government. Permits must be purchased for individual travelers and cannot be attained by the operator before a tour booking is made. This means once you book the tour, the operator must apply for the Inca Trail permits. In this case, the maximum 500 permits per day had already been secured for your specific departure date. We can see that the tour operator has offered you two alternative routes to Machu Picchu, alternative dates or, a refund in full. Our Customer Support team is also available 24/7, via phone, email and live chat to help you find an alternative tour. Kind Regards, The TourRadar Team

Posted 4 years ago

“Beware that even when Tour Radar “confirm” your booking - your trip can still be cancelled. Apparently taking your money does not mean that you have entered into a contract!”

Helpful Report

Posted 4 years ago

Dear Sharyn, Thank you for your feedback, we are sorry to hear your tour is not going ahead. We have investigated your booking, and could see that the operator indeed had to withdraw the departure you were booked on. Many operators need a minimum amount of travellers booked on a specific date in order to run the tour. When this number is not reached, they unfortunately sometimes have to withdraw departures. Withdrawing a departure is never an easy decision for operators, but when they are forced to do so, they always make sure to do it in advance to give the travellers enough time to find an alternative option. Our team of Travel Experts is available 24/7, and is happy to assist in finding an alternative tour option, or in advising whether one specific departure is guaranteed to depart or not. We are dedicated to our customers, and are usually able to find an alternative trip among the 2000+ operators available on TourRadar. We will be in touch with you directly to discuss this further. Kind Regards, The TourRadar Team.

Posted 4 years ago

“Buyers beware!!! Everything went well until I paid my deposit. After I paid my deposit, it was disclosed to me that the luggage was restricted to 44 lbs and one bag for a 17 day trip. This ridiculous restriction should have been disclosed in the terms and agreement prior to a deposit being placed. The good news is that I received a full refund in 48 business hours. Because of this, I will not be doing business with Tour Radar anymore.”

Helpful Report

Posted 4 years ago

Hello Stewart, Thank you for taking the time to leave your review! We regret to know that you've had to cancel your booking due to the tour operator's luggage restrictions. To clarify, TourRadar is an online marketplace for multi-day tours with 2,500+ different tour operators, each with their own luggage restrictions. These restrictions are in place to ensure that the vehicle used on tour is able to accommodate the total weight of all luggage and passengers. Luggage limits can vary widely depending on the chosen operator and travel style. We hope this information helps and will have a member of our Customer Relations Team reach out to you directly to further discuss your review. Kind regards, The TourRadar Team

Posted 4 years ago

“I booked a trip to Iceland and late there was a discount offered on the trip. I got in touch with the company and they refused to offer any compensation. Very disappointed. Even cruise lines offer something, even if it’s not monetary.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to write us a review! We have had a look at your booking and can see that your chosen departure date was unfortunately not a discounted departure for your tour. All customers are able to view a full price breakdown for their chosen departure date and it does appear that there may have been a bit of confusion at this stage of the booking process. We can see that when you reached out to us, our team followed up with you in a timely manner to provide clarification around the pricing, as well as a discount. In light of this, we are truly saddened to know that you are still disappointed with our service and will contact you directly to better understand how you feel we could have better addressed the issue. Kind regards, The TourRadar Team

Posted 5 years ago

“Nothing special with Tour Radar this is for my personal experience with them.”

Helpful Report

Posted 5 years ago

Hi Marie, Thank you for taking the time to review your booking experience. We regret to hear you’re dissatisfied with your experience. As this hasn't been bought to our attention previously, a member of our Customer Support team will reach out to you directly to discuss your concerns further and gather any valuable feedback you may have. Best Regards, The TourRadar Team

Posted 5 years ago

“Horrible communication. Asked to speak with a manager and was told NO.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for taking the time to share your feedback; we are sorry that you were not able to speak to a manager upon request and can see that the issue was escalated accordingly and has now been resolved. We will follow up with our team to ensure that all agents understand the process for escalation to a manager. Customer satisfaction is our top priority and we hope we will be able to provide you with a more positive experience moving forward. Kind regards, The TourRadar Team

Posted 5 years ago

“Too many options, not enough details. Very confusing compared to Education Forward tour website.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review of your booking experience. While we regret to hear that you found our platform confusing, we are pleased to see that you have since booked yourself on a wonderful tour! We work with over 2500+ tour operators and understand that this can be overwhelming to filter through. For this reason, we would like to reach out directly for any feedback you believe would have improved your overall booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews