TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“They were very kind and fast answering my questions. I highly recommend them!”

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Posted 5 years ago

“very informative staff and quick answers to questions”

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Posted 5 years ago

“Very easy to find a tour stable to me and my interests. Replays were pretty quick and they seemed to know all the answers to all my questions. Very very helpful.”

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Posted 5 years ago

“The staff were so helpful as we had to move our tour to another day.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave us a review! Here at TourRadar, we know that plans can change and are always ready to assist to the best of our ability when you need to amend your dates. We are so glad to know that our agents were helpful and that you were successfully booked onto an alternative departure. Should you need any further assistance, we remain available to you 24/7 via phone and live chat. Kind regards, The TourRadar Team

Posted 5 years ago

“I planned my trip super short notice, less than 2 weeks in advance and the Tourradar team was helpful. I was unable to get a spot on my first picked tour, but the team was able to find me a similar tour and book me in. Next time I won't book so short notice and I think it will be a less stressful experience!”

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Posted 5 years ago

Hi Anneliese, Thank you for taking the time to provide feedback about your booking experience. We are so glad to know our team was able to assist you in finding a suitable alternative less two weeks from departure. We definitely always recommend booking as far in advance as possible and agree that last-minute travel planning is stressful for sure! We hope you have the most amazing time on your trip and wish you all the very best. Happy travels, The TourRadar Team

Posted 5 years ago

“I've recently booked my second trip with TourRadar and i couldn't be happier! They replied all my questions within few hours, their staff is incredibly helpful. TourRadar had the lowest price i could find for the same tour, and you also get travel credits for your next trip. I will definitely book my next tour with TourRadar!!”

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Posted 5 years ago

Hi Noelia, We are so pleased to hear that you are taking advantage of all that we have to offer as the largest online marketplace for multi-day touring - better prices, travel credits, 24/7 customer service, and so much more. Thank you for your continued loyalty; we look forward to sending you on more life-changing adventures! Best wishes, The TourRadar Team

Posted 5 years ago

“I always have an easy time booking with TourRadar, and they are always responsive when I have questions.”

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Posted 5 years ago

“The booking process was smooth and seamless.”

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Posted 5 years ago

“Unfortunately I discovered that the website does not reflect in real time, how many places are left open. Otherwise, the service was excellent.”

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Posted 5 years ago

Hi Gillian, Thank you kindly for your review. While we strive to provide the most up-to-date information on the availability of a tour, there can be a small delay on our site when availability changes in the operator’s reservation system. Holds and bookings are also made and cancelled multiple times a day for any given departure and this greatly affects the availability. For this reason, if it looks like the trip is close to being sold out, our dedicated Customer Service Team is more than happy to immediately reach out to the operator and confirm the most updated availability status. If the tour operator is not within your timezone, our Customer Service Team will confirm the availability status with the tour operator and get back to you within 24-48 hours. Should you have any questions or concerns about anything at all, feel free to give us a call or chat with us online at any time. Our friendly customer support team is available to assist you 24/7 by phone or instant chat! Kind regards, The TourRadar Team

Posted 5 years ago

“Thank you to Jennifer from Threeland travel. We had a very well organized tour and everything ran very smoothly. Saw some fantastic highlights of Vietnam and was excellent value for money. Local services were very good, comfortable, clean hotels and very friendly tour guides and hotel staff. Would highly recommend.”

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Posted 5 years ago

“Though my friend and I thoroughly enjoyed our 7 day Paris-Switzerland-Italy-Paris tour this summer that we booked on TourRadar, we were very upset to find that all the other people that we talked to on our tour paid less than half what we did. We paid $1,211 each, others paid $600 something for the exact same tour on Viator. TourRadar has a price guarantee, but it was our first tour and we didn't know how not to be scammed. Even right now the same tour we did, is on both sites at similar prices to above. Compare pricing!!”

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Posted 5 years ago

Hi there Brittany, Thank you kindly for your review. We have had a look at the most current pricing for your tour and can see that it remains very close to the price you paid at the time of booking. Whilst TourRadar does not set the pricing for any tour, we would be more than happy to look into this further for you and bring your concerns to the attention of your tour operator. Since your operator directly sets the pricing you see on our website, they are in the best position to comment on this difference. We will follow up with you directly via your booking page as soon as we have further information. Best regards, The TourRadar Team

Posted 5 years ago

“Excellent service .. We used Tour Radar in March of this year to Spain and Morocco was very pleased with their overall service! Just like our previous experience, the booking process is excellent. My questions were answered in a timely manner. The agents always demonstrate a genuine interest and need to address concerns in a very professional manner.”

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Posted 5 years ago

“No issues. Easy to book. Hopefully the trip will be as good 😀”

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Posted 5 years ago

“2019 - 2020 My adult granddaughter and I toured Span and Portugal with Tour Radar this year. It was a wonderful experience. We thoroughly enjoyed meeting our fellow travelers. My granddaughter had fun at night with other young adults. This week, I scheduled our second Tour Radar trip. Next year we visit Rome, Florence and Venice. In my opinion, Tour Radar has best prices and service available. Mary Gale Hinrichsen”

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Posted 5 years ago

Hi there Mary, Thank you so much for your lovely review. One of the things we are seeing here at TourRadar and within the travel industry, in general, is the increase of multi-generational travel. We believe touring is for all ages and are so happy that you are having nothing but positive experiences with us. We pride ourselves on exceptional customer service and are thrilled that you have continued, and will continue to, choose us for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“I booked a 3 day Indian golden triangle tour with tour Radar via Taj Destination tours.Our driver Jumman Khan was very good.He waited for us at Delhi airport for 1 hr after we couldn't find him on arrival.After that the rest of our trip was seamless. He was very helpful and informative.Would recommend him and the tour guise Hilal whom.we met in Agra”

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Posted 5 years ago

“Great customer service, Great prices , and very responsive”

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Posted 5 years ago

“The program of tours was very helpful and very clear”

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Posted 5 years ago

“Website is easy to navigate, and employees were very helpful with an issue I had with actual booking. Hany was extremely helpful and came up with great solutions.”

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Posted 5 years ago

Hi there, Thank you so much for taking the time to write us a nice review! When you book with TourRadar, not only do you have our amazing Customer Support team at your disposal 24/7, but depending on which operator you've booked with, you also get a direct line to your actual tour operator via your booking page. It looks as though one of our operators has been helping you out and doing a fantastic job at it - As the largest online marketplace for multi-day tours, we understand that our operators are an integral part of what makes us great. We are so glad you've chosen TourRadar and look forward to continuing to assist you with whatever it is you may need, at any time! Kind regards, The TourRadar Team

Posted 5 years ago

“Quite easy to book and have an option to pay in instalments which is handy. Only question remains is whether the companies I’ve booked with are reputable and I get travel docs”

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Posted 5 years ago

Hi Mary, Thank you kindly for your review. We are so glad to hear you have taken advantage of the ability to pay by installments when booking with us. As the largest online marketplace for multi-day tours, we truly believe travelling is for everyone and want to do everything we can to keep things simple and provide as many payment options as possible to our customers. Travel documents usually get issued after final payment has been taken, approximately 2 weeks to departure. We have no doubt that you'll have a wonderful time on tour with your operator. Should you have any questions or concerns about anything at all, feel free to ring or chat us at any time. Our friendly customer support team is available to assist you 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to use and fast responses to questions”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews