TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I had a wonderful experience booking a 2-day one night tour with saharansky from Douz to the dunes of Douz and back. Mia, the manager, was extremely helpful and responsive in the booking process, she offered me a ride from their office back to our hotel and we shared a lovely chat over traditional Tunisian mint tea. i highly recommend this trek.”

Helpful Report

Posted 4 years ago

Hi Patrick, We’re overjoyed to hear about your on-tour experience and would like to invite you to submit a tour review if you haven’t already. Thank you for choosing TourRadar and we look forward to assisting you with your next adventure! Kind regards, The TourRadar Team

Posted 4 years ago

“tour canceled without refund, they want to give me a useless credit, I need money immediately, I have to pay for the return flights !!! I don't want future credit, I don't have time and I don't want to have anything to do with these scammers anymore !!!!! DO NOT BOOK WITH them!!!”

Helpful Report

Posted 4 years ago

Hi there, Thank you very much for taking the time to leave a review. TourRadar understands that Covid-19 has disturbed many travelers' plans and made it virtually impossible for many to continue with their tours and plans. The ongoing situation has also impacted tour operators heavily and has led to a substantial number of suspended tours. Our travel industry partners have been working with all those travelers affected to find a positive outcome. We can see that the tour operator has offered reimbursement in the form of a future travel credit. We understand that you found this to be an unsatisfactory result and preferred a different solution to the matter. After having been in touch directly with the operator, unfortunately, no other option was found to be available. As a booking agent, TourRadar is bound by the terms and conditions set out by the tour operators, including tour suspensions. Although we tried our best to assist you, we are unfortunately not able to change the operator's decisions. We thank you for your valued feedback, and sincerely wish you all the best during these challenging times. This is an unprecedented situation and one that continues to change based on decisions that are out of anyone's control. Saying this, we are monitoring the situation very closely and doing all we can to help travelers at this time. Kind Regards, The TourRadar Team

Posted 4 years ago

“I booked our experience and got confirmation a day and a half later. I was getting a little worried that we were going to miss this deal. I emailed and the company twice to see what was going and they promptly got back to me to patient. It was all good and we look forward to planning the rest of our trip.”

Helpful Report

Posted 4 years ago

Hi Jennifer, Thank you for your wonderful review! We understand waiting for confirmation can be worrying, however, confirmation can take anywhere between 2-4 business days and the tour operator will always do their best to reach out within this time. We understand you placed your booking when COVID-19 was just beginning to impact everyone, and so we imagine this may have unfortunately caused a bigger delay. However, we are very happy to know you were confirmed, and will soon be busy planning the adventure of a lifetime! We hope you have a wonderful trip when the time comes, and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Intuitive web interface to sort thousands of tours with variety of filters. Very competitive pricing as well. If you decide, all the research and booking can be done without talking to anybody. Staff is very friendly and bend on their back to help you, not only during the booing but during the travel as well. I have test this at least twice. I continue to come to Tourradar for all of our travel needs and don't see any reason not to ... I also send my friends and family to TourRadar.”

Helpful Report

Posted 4 years ago

Hi Muhammed, Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! Our aim is to make our service as easily accessible and simple as possible for travellers, so we're very happy to know this is the case, and our 24/7 customer service is a point of pride - we love being able to help! TourRadar wishes you all the best, and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“Am very frustrated with the process. Every time I open an email the price has changed. Am currently looking for another company”

Helpful Report

Posted 4 years ago

Hello Thomas, Thank you for taking the time to leave a review of your booking experience. We strive to make booking tours easy for our travellers so we do regret to hear that the process has been frustrating. We have since actively reached out in your booking page and offered a resolution to the pricing issue experienced. To gain a better understanding of your specific booking experience and in hopes of receiving more valuable feedback, we will also have a member of our team reach out to you personally via direct message. Thank you for choosing TourRadar and we look forward to speaking with you soon. Kind Regards, The TourRadar Team

Posted 4 years ago

“It was very easy and fast !”

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Posted 4 years ago

“Thank you Tour radar for resolving all our issues in these difficult times.”

Helpful Report

Posted 4 years ago

Hi Lynette, Thank you for your kind feedback! The impact of COVID-19 on the travel industry and our company has been significant, but we've been working hard to assist our travellers during this crisis situation and help achieve the best outcomes for them. We're so glad we were able to do this for you! TourRadar wishes you all the best and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“It took awhile to get a confirmation and I didn't know about a single supplement right away but before my card was charged. I have used the company before. It is reliable and has had good communication with me. It is worth booking with TourRadar rather than the company that runs the tour because of better communication.”

Helpful Report

Posted 4 years ago

Hi Philip, Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! As our operator partners often have to confirm they're able to run the tour on your selected date, sometimes it can take a little longer for the traveller to receive confirmation, but we're glad to see they were able to confirm this fairly quickly for you! We pride ourselves on our 24/7 customer service, so we're very happy to know we were able to meet your needs. TourRadar wishes you all the best, and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“We have booked tours in Laos and Vietnam with TourRadar, and were delighted with their travel partners and the ease and speed of communication. No glitches...so they are our new “go to” for travel planning.”

Helpful Report

Posted 4 years ago

“Everything went smoothly, information provided is clear and concise, they answered all my questions promptly. I'm a big fan of TourRadar and can't wait for my trip!”

Helpful Report

Posted 4 years ago

“First time using TourRadar and was very satisfied with the entire process. Their employees were friendly and willing to provide answers and information about the tour. Their web site was easy to use and made our selection process simple and easy.”

Helpful Report

Posted 4 years ago

“TourRadar is very easy to use. Their partners are amazing. The one in Egypt is very professional. Magby is excellent with the information.”

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Posted 4 years ago

“very easy to book the tour I was interested in and I received confirmation almost immediately.”

Helpful Report

Posted 4 years ago

“The booking experience was easy. Had no problems confirming my trip. Great prices, other websites were charging double or more for the price and offering less services.”

Helpful Report

Posted 4 years ago

“The TourRadar team was incredibly helpful booking in an unprecedented time with the coronavirus. We happened to find our dream trip during a time of crisis for most of the travel industry and even with a high number of calls, we got help from multiple agents, very quick responses, and genuine care about our trip. I’ve already recommended TourRadar to a friend hoping to travel once the world starts to recover from its current state.”

Helpful Report

Posted 4 years ago

Hi Julianne, Thank you for your kind review, we truly appreciate your understanding and are happy to hear that TourRadar has been able to offer assistance with booking your dream trip during this unprecedented time. We’re proud to be your preferred booking platform and hope you have a splendid time on tour! Kind regards, The TourRadar Team

Posted 4 years ago

“Quick, efficient, correct information followed by adjustment. Thank you”

Helpful Report

Posted 4 years ago

“Just followed the prompts and 10 minutes later I was poorer but very excited to know I had a trip booked!”

Helpful Report

Posted 4 years ago

“Very efficient. Quick response to all my enquires and concerns.”

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Posted 4 years ago

“The tours were outlined very nicely!”

Helpful Report

Posted 4 years ago

“I booked online with ease. I received an immediate confirmation and when I submitted a question, it was answered very quickly.”

Helpful Report

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews