TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

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TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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“First time using TourRadar and was very satisfied with the entire process. Their employees were friendly and willing to provide answers and information about the tour. Their web site was easy to use and made our selection process simple and easy.”

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Posted 4 years ago

“TourRadar is very easy to use. Their partners are amazing. The one in Egypt is very professional. Magby is excellent with the information.”

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Posted 4 years ago

“very easy to book the tour I was interested in and I received confirmation almost immediately.”

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Posted 4 years ago

“The booking experience was easy. Had no problems confirming my trip. Great prices, other websites were charging double or more for the price and offering less services.”

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Posted 4 years ago

“The TourRadar team was incredibly helpful booking in an unprecedented time with the coronavirus. We happened to find our dream trip during a time of crisis for most of the travel industry and even with a high number of calls, we got help from multiple agents, very quick responses, and genuine care about our trip. I’ve already recommended TourRadar to a friend hoping to travel once the world starts to recover from its current state.”

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Posted 4 years ago

Hi Julianne, Thank you for your kind review, we truly appreciate your understanding and are happy to hear that TourRadar has been able to offer assistance with booking your dream trip during this unprecedented time. We’re proud to be your preferred booking platform and hope you have a splendid time on tour! Kind regards, The TourRadar Team

Posted 4 years ago

“Quick, efficient, correct information followed by adjustment. Thank you”

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Posted 4 years ago

“Just followed the prompts and 10 minutes later I was poorer but very excited to know I had a trip booked!”

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Posted 4 years ago

“Very efficient. Quick response to all my enquires and concerns.”

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Posted 4 years ago

“The tours were outlined very nicely!”

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Posted 4 years ago

“I booked online with ease. I received an immediate confirmation and when I submitted a question, it was answered very quickly.”

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Posted 4 years ago

“thanks for a rewarding tour of the Scottish highlands. Very reasonably priced, excellent accommodation and the highlight was our very experienced driver, who is funny, so knowledgeable and went the extra mile. He made the trip what it was......GREAT. Was humbled by the magnitude of the mountains. Thanks so much .”

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Posted 4 years ago

Hi Ruth, Nothing warms our hearts more than happy travellers! If you haven’t already, please kindly leave a tour review so your tour operator knows what a wonderful time you had on tour. It's been a pleasure assisting with your booking and thank you for letting TourRadar be a part of your booking journey. We can’t wait to assist you with your next adventure. Kind regards, The TourRadar Team

Posted 4 years ago

“Booking with TourRadar was simple since the site is very user friendly.”

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Posted 4 years ago

“Very disappointed in their response to Coranavirus pandemic. Obviously not concerned about welfare of individuals. They dont care about health of older people who are advised to cancel their booking due to high level of risk of adverse outcome if infected. TourRadar WILL NOT RELAX their cancellation policy in this unique situation. I am having to pay 30% of tour cost when cancelling and if I leave it another few days it will be 60%!@ Do not recommend this company.”

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Posted 4 years ago

Hi Carol, Thank you for your feedback. As a booking platform, TourRadar is not responsible for and does not set the terms and conditions for cancellation, as these are decided by each individual operator for their tours. We are bound to these, as are you, the traveller, who agreed to them at the time of booking. With the current global health situation, government advisories and flight restrictions changing not just daily but multiple times every day, operators are working hard to ensure they're making the best decisions they can for their travellers. Trafalgar, the operator for your tour, has suspended all of their departures up until the 30th April, for tours to Europe, UK, the Middle East, Argentina, India, Asia, New Zealand, Australia and Africa. Their tours to The Americas are still currently running as per normal. We've had a look at your booking and as it is a North American tour departing in May, we can see this is currently unaffected and Trafalgar is still running this tour. With the situation constantly evolving, they will aim to keep it this way and only suspend the tour if and when it's deemed necessary. First and foremost, traveller safety is their top priority. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. We can see your cancellation is currently in progress, and will reach out to you shortly via your booking page, once we have an update. Kind Regards, The TourRadar Team

Posted 4 years ago

“HI I BOOK A 14 DAYS MEDITERANEAN DELIGHTS TOUR IN 12/10/19 MY LIFETIME VACATION, MY TOUR BEGINS IN 6/6/2020 COUNTRIES TO VISIT SPAIN, FRANCE,ITALY TODAY IS 3/14/2020 WE ARE ON A PANDEMIC CORONA VIRUS ALERT I CALL TOURRADAR FOR A REFUND ON MY TOUR VACATION AND THEIR RESPONSE IS TO WAIT AND THEY WOULD LET ME KNOW WHAT COURSE OF ACTION THEY WOULD TAKE I THINK IS PATHETIC THAT THEY CANNOT ACKNOWLEDGE THAT THEIR IS A MAJOR WORLD HEALTH PROBLEM AND THEY SHOULD REFUND MY DEPOSIT.”

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Posted 4 years ago

Hi Eddy, Thank you for your feedback. As a booking platform, TourRadar is not responsible for and does not set the terms and conditions for cancellation, as these are decided by each individual operator for their tours. We are bound to these, as are you, the traveller, who agreed to these at the time of booking. With the current global health situation, government advisories and flight restrictions changing every day, operators are working hard to ensure they're making the best decisions they can for their travellers. Cosmos, the operator for your booking, has currently suspended all of their departures globally up until the 30th April. For departures after this point, including your's, they have a lenient policy in place that allows you to change the date/tour without penalties. However, deposits remain non-refundable for cancellations, as per their terms. We will be in touch with you shortly via your booking page to further clarify this for you, and to give you your options in full. Kind Regards, The TourRadar Team

Posted 4 years ago

“The tour was great. I saw everything I wanted , and even a little more. Tours were conducted by experienced and knowledgeable guides. The sea, temples, sights - all at the highest level, and the price is acceptable. I recommend it!”

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Posted 4 years ago

“To be honest, I was pleasantly surprised - everything works like clockwork, not a single interruption for the entire time of operation, which is rare in the modern world. Technical support responds quickly, works around the clock and solves all problems. Hosting is reliable, reasonable price, user- friendly interface, everything is on top. Professionals work here.”

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Posted 4 years ago

“My tour to Egypt was fantastic. Value for money is unbelievable. Our tour guide Mena Nashaat was amazing. All I can say is He - my habibi, my King Mena was the best tour guide ever. If I will go back to Egypt...I hope he will be my tour guide again. Highly recommend!!!! Superb! Job well done King Mena - my habibi.”

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Posted 4 years ago

“Lots of tours to choose from with a wide range of prices.”

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Posted 4 years ago

“DO NOT BOOK WITH THIS COMPANY. THEY PROMISE 100% REFUND IF THEY CANCEL - THEN REFUSE TO REFUND WHEN THEY CANCEL. They can't be trusted. They don't answer emails or calls. They give you less than 48 hours notice - when you're already in transit, no less with a sorry, but we'll be keeping your money email. That's it. Their response to this special situation has been to change their policy to benefit them and only them, not the client. Stay away and save your money.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your feedback. As a booking platform, TourRadar is not responsible for and does not set the terms and conditions for cancellation, as these are decided by each individual operator for their tours. We are bound to these, as is the traveller. With the current global health situation, government advisories and flight restrictions changing not just daily but multiple times every day, operators are working hard to ensure they're making the best decisions they can for their travellers. That is why in this instance, Intrepid Travel unfortunately had to cancel your tour. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. This is an unprecedented situation where government bodies have made it impossible to run tours. We are currently communicating with the tour operator to get more information about this and can get back to you once we better understand the situation We will be in touch with you shortly via your booking page to communicate further with you. Kind Regards, The TourRadar Team

Posted 4 years ago

“BE CAREFUL!!!!! WORSE COMPANY EVER!! They literally only care about taking your money. I tried to cancel my trip three months in advance due to corona virus concerns and they said I would only receive 50% of my refund because they had booked flights and hotels already. Then when I asked for proof (I hadn’t given them my passport number yet so they couldn’t have booked any flights) they refused to send me any receipts. I was bullied into changing my dates where they again tried to charge me another $800. I changed it and after finding out they were charging me $800 I chose to cancel. The same day US put travel bans on Europe For corona virus,and they responded by saying “well you already changed your dates so you will still only get a 50% refund. THEY ARE AWFUL HUMAN BEINGS!!! I’ve never written a bad review anywhere but I will post this EVERYWHERE! No one should have to deal with these kind of people. Still haven’t even received my 50% refund. $3700 total.”

Helpful Report

Posted 4 years ago

Hello, Thank you for your feedback. TourRadar, as a booking platform, is working with many operators who all have their owns terms and conditions and cancellation policies. Operators are monitoring the situation closely as the governmental advisories are being updated every day. We can see that your operator applied their usual terms and conditions because your travel date is at the moment set for August. However, we understand that it was originally closer and that you changed the date specifically because of the virus. We will then reach out to your operator and ask if they would be able to make an exception on this case. We would like to kindly let you know that TourRadar is currently working on convincing operators to relax their terms and conditions in order to face the current situation. We are doing all we can to assist our customers in this crisis situation, but are still bound to each individual operator's policy. We will be in touch with you shortly via your booking page once we have more information. Kind Regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews