TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I've used Tour Radar previously and all went smoothly with my booking experience”

Helpful Report

Posted 4 years ago

“OK but took a little time to respond to a query I had.”

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Posted 4 years ago

Hello There, Thank you very much for taking the time to leave this review! We had a look at your booking and were not able to locate any past messages or emails. We can also see that you booked independently online and that your booking was instantly confirmed. After the holiday period ends, we will have a member of our Customer Relations Team will be in contact directly to understand where a delay may have occurred and to discuss any further concerns you may have. Best regards, The TourRadar Team

Posted 4 years ago

“Excellent nothing is a bother for them”

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Posted 4 years ago

“I love booking my tours with Tourradar. Its so easy to pick a tour because all options are presented clearly detailing what is/is not included, what is offered as optional extras, and total costs. I'm about to undertake my third tour booked through Tourradar and I found each booking experience exceptional.”

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Posted 4 years ago

Hi Patricia, Thank you for being a loyal TourRadar customer! We are incredibly pleased to know that you will be booking your third tour with us and hope that we continue to be your go-to, reliable and trustworthy source for reviewing and booking multi-day tours. We look forward to receiving your next booking and can't wait to send you on yet another life-changing adventure. Best regards, The TourRadar Team

Posted 4 years ago

“Tour radar and their affiliates have communicated very well with us as we researched the trip we chose. Although we haven't gone on the trip yet, we have confidence it will be a nice experience.”

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Posted 4 years ago

“Good and easy to navigate web site, great support.”

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Posted 4 years ago

Hi Vladimir, Thank you for your lovely review - We are happy to hear that you are finding it easy to use the website! We have recently updated our layout with the aim of making it as easy as possible for all travelers to locate and book the right tour for their needs. Our customer support team is available to assist 24/7 via phone and live chat, so reach out to us at any time! Best regards, The TourRadar Team

Posted 4 years ago

“TourRadar makes booking easy! I have used them for booking several tours in the UK and will continue to use them in the future!”

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Posted 4 years ago

“Very Good Price Price For That Holiday”

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Posted 4 years ago

“The process was easy. Questions were answered quickly. Thank you.”

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Posted 4 years ago

“The staff were very friendly and knowledgeable”

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Posted 4 years ago

“Great customer service they helped me they were nice and professional I will really recommend it thank you 😇”

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Posted 4 years ago

Hi Yanet, Thank you so much for your review! We are glad to know your experience with us has been great. If you weren't already aware, we have a referral program so if you recommend us to your friends and family, you can earn credits for future travel! When you have a moment, be sure to check out tourradar.com/invite for more information. Best regards, The TourRadar Team

Posted 4 years ago

“Easy and simple to do. Took a lot longer to decide which trip to take. Booking was a breeze.”

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Posted 4 years ago

“Easy booking process. I was even able to get the additional Boxing Day discount through a new booking. No troubles. The only concern I had before taking the tour, which is still 8 months away is on the itinerary the last day said returned to the hotel at 17:00 hr. I thought we may be staying overnight fo a next day flight. That was not the case when I called TourRadar. Of course there are no flights for me after that time, so I would need to stay that night. The itinerary should have said “Hotel stay optional” so that I wasn’t confused. I did mention that to staff to communicate upward. Great price for the event of 8 days.”

Helpful Report

Posted 4 years ago

Hi there Ronald, Thank you for taking the time to review your booking experience! We have had a look at your booking and can totally understand, from your point of view, how it seems that the hotel should be included on your last day. Tour services generally come to an end with breakfast on the last day, but we can see that your tour does not end until 5 PM on the last day. Whilst a number of passengers will be looking to book flights out that very night, some passengers may choose to stay in the destination for longer or arrange onward travel via bus or overnight train. Not having the hotel included on the last night not only keeps the tour cost down, it allows all travellers the flexibility to make onward travel arrangements as they see fit. If you are unable to find a flight for same-day departure and require additional accommodation, we would be more than happy to assist you in booking this in - Just let us know! In the meantime, we will be passing on your valuable feedback to your tour operator so that they can consider how to make this information more clear to future passengers. We are so happy to hear that the booking process was easy for you and thank you for choosing TourRadar for your touring needs. Best regards, The TourRadar Team

Posted 4 years ago

“While I initially had a terrible time using the referral link, Tourradar was very responsive to my concerns and worked hard to rectify the situation.”

Helpful Report

Posted 4 years ago

Dear Ruby, We thank you for your feedback, however, we are saddened to hear you had difficulties during the booking process. Our team has been looking into this since you called in, and have since been in touch via your booking page, addressing your concerns. We’ll be happy to discuss how the Friend Referral scheme works and will endeavor to have a member of our Customer Support team reach out personally. Kindest Regards, The TourRadar Team

Posted 4 years ago

“On Xmas day Robert was looking for ideas for a trip in 2020 to Perth, Margaret River etc and found one. To his surprise a reply came through and he was able to make his booking. We had some questions as we will both be 80yrs old and we were able to chat one of your staff and all was okay. We like all other over 75yrs old will require a medical certificate. On the next day we had a call from Nullabor Travel. Great work from Tourradar Thank you”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“The whole process was very smooth.”

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Posted 4 years ago

“TourRadar was great for booking our next holiday - the tours offered include quality destinations, quality accommodation and exceptional overall experience; booking was really easy and efficient and there are flexible payment arrangements offered. TourRadar provides an excellent service.”

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Posted 4 years ago

“It was very easy to find what I am interested in. I could choose the number of days for the tour and the month.”

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Posted 4 years ago

“Efficient. Quick response to questions. Very helpful.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,712 reviews