TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Amazing team working 24/7!!”

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Posted 5 years ago

“This website makes it easy to search exactly what you're looking for. Also, the 24h hotline made it easy to answer all my quick questions. I will definitely be booking through Tourradar again!”

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Posted 5 years ago

“Superb prices and super easy booking process”

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Posted 5 years ago

“Very easy to view all the tours. Staff in the phone are very friendly and helpful.”

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Posted 5 years ago

“I just booked my third trip within a year with TourRadar and I have found them to be very easy to contact, fast response time and very good service with any issues I had. They offer the best prices as well. I'm very satisfied.”

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Posted 5 years ago

“My online questions were answered quickly and I got a personal call to firm up details. We were also offered some extra services that will make our trip run smoothly. The process was really easy despite wanting to go to a tricky destination.”

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Posted 5 years ago

Hi Heather, Thank you for taking the time to write us a review! TourRadar is the single largest online source for booking multi-day tours, and our 2,500+ tour operators collectively run tours to nearly any region on the world that you can think of. We can't wait for you to experience this beautiful destination and remain available to assist you 24/7! Kind regards, The TourRadar Team

Posted 5 years ago

“I have been using Tour Radar to book my tours for the past few years and onlyh had one issue. I had a hotel change a few days prior to departure from Australia and there was zero communication from G Adventures. This meant travelling around Nagombo early hours of morning alone which was unsafe. All other trips have been very rewarding. Love the travel credits gained for bookings too.”

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Posted 5 years ago

“trying to make telephone contact was painful but on line the system seemed to work well even for a Luddite like me.”

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Posted 5 years ago

Hello Robert, Thank you very much for taking the time to leave this review on the TourRadar Platform. We regret to hear that you were having some troubles contacting us via the phone. We will be in contact directly to discuss where the issues may be from and to discuss your feedback further. Thank you for choosing TourRadar and we look forward to sending you on a trip of a lifetime! Kind Regards, The TourRadar Team

Posted 5 years ago

“I have to admit I'm hesitant in writing a review because my original Brazil tour was canceled at the last minute because the operator in Brazil totally flaked...mind you this was 10 days from my departure. Paula from Tourradar came through with a custom trip just for me and I still got to go to Brazil and Paraty. She pretty much saved my vacation...for that I'm grateful.”

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Posted 5 years ago

Hi Andres, We completely understand the hesitation but are grateful to you in return for coming through anyway to leave us this lovely review! We can confirm that our Paula is awesome and we are so glad that she was able to make alternative arrangements for you. Sometimes, operators do have to withdrawn tour departures for various reasons, but all such situations are dealt with as a matter of priority by our team. The best thing for us (and you!) about being the largest online marketplace for multi-day tours, is that in the unlikely event an operator has to cancel your departure, in most cases we have a suitable or similar alternative with another tour operator. Thank you so much for choosing TourRadar - We hope you are getting excited for your upcoming trip! Happy travels, The TourRadar Team

Posted 5 years ago

“I've used Tour Radar previously and all went smoothly with my booking experience”

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Posted 5 years ago

“OK but took a little time to respond to a query I had.”

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Posted 5 years ago

Hello There, Thank you very much for taking the time to leave this review! We had a look at your booking and were not able to locate any past messages or emails. We can also see that you booked independently online and that your booking was instantly confirmed. After the holiday period ends, we will have a member of our Customer Relations Team will be in contact directly to understand where a delay may have occurred and to discuss any further concerns you may have. Best regards, The TourRadar Team

Posted 5 years ago

“Excellent nothing is a bother for them”

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Posted 5 years ago

“I love booking my tours with Tourradar. Its so easy to pick a tour because all options are presented clearly detailing what is/is not included, what is offered as optional extras, and total costs. I'm about to undertake my third tour booked through Tourradar and I found each booking experience exceptional.”

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Posted 5 years ago

Hi Patricia, Thank you for being a loyal TourRadar customer! We are incredibly pleased to know that you will be booking your third tour with us and hope that we continue to be your go-to, reliable and trustworthy source for reviewing and booking multi-day tours. We look forward to receiving your next booking and can't wait to send you on yet another life-changing adventure. Best regards, The TourRadar Team

Posted 5 years ago

“Tour radar and their affiliates have communicated very well with us as we researched the trip we chose. Although we haven't gone on the trip yet, we have confidence it will be a nice experience.”

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Posted 5 years ago

“Good and easy to navigate web site, great support.”

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Posted 5 years ago

Hi Vladimir, Thank you for your lovely review - We are happy to hear that you are finding it easy to use the website! We have recently updated our layout with the aim of making it as easy as possible for all travelers to locate and book the right tour for their needs. Our customer support team is available to assist 24/7 via phone and live chat, so reach out to us at any time! Best regards, The TourRadar Team

Posted 5 years ago

“TourRadar makes booking easy! I have used them for booking several tours in the UK and will continue to use them in the future!”

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Posted 5 years ago

“Very Good Price Price For That Holiday”

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Posted 5 years ago

“The process was easy. Questions were answered quickly. Thank you.”

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Posted 5 years ago

“The staff were very friendly and knowledgeable”

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Posted 5 years ago

“Great customer service they helped me they were nice and professional I will really recommend it thank you 😇”

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Posted 5 years ago

Hi Yanet, Thank you so much for your review! We are glad to know your experience with us has been great. If you weren't already aware, we have a referral program so if you recommend us to your friends and family, you can earn credits for future travel! When you have a moment, be sure to check out tourradar.com/invite for more information. Best regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews