TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like the site easy to use, however some of the trips don't allow for older travellers to join in and therefore there are no other options like those”

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Posted 5 years ago

“The website for booking was efficient and fast. Unfortunately the tour company said the data in the tour radar site hadn't been updated.”

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Posted 5 years ago

“Excellent turn around when asking questions. Feeling like you have a friend on the other side of the email chat. I have booked now, but have not yet started my trip yet, so the "excellent" review will hopefully follow once I am back and found everything as described.”

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Posted 5 years ago

“Website is easy to use. The only issue so far is on the communication with the tour operating agent Achut. Doesn't answer all the questions to the point.”

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Posted 5 years ago

“Booking was hassle free and reasonable time frame and good time follow up.”

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Posted 5 years ago

“Great selection of tours and good information.”

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Posted 5 years ago

“By answering my queries promptly although I had not yet booked. I received all the information I needed”

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Posted 5 years ago

“easy to setup account and relatively intuitive questions.”

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Posted 5 years ago

“The only thing I find is that it's hard to cancel a HOLD ...I made one for a tour I was interested in and I ended up bying another one on your website but I never found the way to cancel the hold.”

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Posted 5 years ago

“Website was easy to navigate and the prices appear to be value for money.”

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Posted 5 years ago

“Very good tour offer and awesome customer service and help!!”

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Posted 5 years ago

“Found a large number of trips to choose from. We selected one that met our dates & locations.”

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Posted 5 years ago

“The site was easy to navigate but the response time when called was time consuming. Once call was answered the agent was very responsive to questions.”

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Posted 5 years ago

“Questions answered in timely manner a great deal of information given. My request re rooms covered I had problems trying to coordinate flight times etc but again staff helpful with that issue”

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Posted 5 years ago

Hello Barbara, Thank you for your feedback. Although we don't offer the option to book flights at this time, we're glad we could offer you some helpful guidance which was useful for you! We want to thank you for choosing TourRadar and from the whole team here, we hope you have a wonderful time on tour! Happy Travels, The TourRadar Team

Posted 5 years ago

“Prompt and courteous replies to my queries. Payment system easy to use”

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Posted 5 years ago

Hello John, Thank you for your review, we're pleased to hear you've found the site easy to use and our Travel Experts helpful. Have a wonderful time on your tour! The TourRadar Team

Posted 5 years ago

“Yes it is i been uasing it for almost 3 years”

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Posted 5 years ago

Hello there! Thank you for your review, it's been a pleasure assisting you with your travel plans since 2017! If there is anything we can be doing to make your tour booking experience even better, we'd love to hear it! Have a wonderful time on your upcoming tour, we look forward to reading all about it in your tour review! Happy Travels, The TourRadar Team

Posted 5 years ago

“Good selection of tours and operators, and the filtering options made it easy to find dates that worked”

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Posted 5 years ago

“i have only booked my tour last week but TourRadar have been very helpfull so far. I will give a report when I get back from the tour at the end of March”

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Posted 5 years ago

“Your initial telephone contact Aliana (from Brisbane) was very efficient, well informed and if in doubt, followed promptly with a clarifying e-mail. If I followed your advise and refrained from booking the air ticket before your final confirmation, I would loose a much better, direct traveling connection, including better pricing. I understand your need for caution and perhaps there is some room for improvement in this segment of planning.”

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Posted 5 years ago

Hello Tadeusz, Thank you for booking your tour through TourRadar.com and sharing feedback on your booking experience. Our Travel Experts are all very experienced and always happy to help - we're delighted to hear you enjoyed working with our support team! We can absolutely understand your point regarding our advice on holding off booking your flights until your booking is confirmed. The truth is, you book your flights at your own risk before receiving your tour booking confirmation. Of course, if your tour operator is unable to confirm your booking, or if your tour departure is not guaranteed to depart, you can find yourself in a position where you need to find a new tour to fit your flight dates. The best way around this, if you want to book your flights before your tour confirmation, is to make sure you book a flight ticket with changeable dates. This way you can benefit from an early flight booking deal and still be in a position to manage any changes to your tour dates in the unlikely situation your tour booking cannot be confirmed. We're glad your travel plans are now solidified and thank you again for your feedback! Happy Travels, The TourRadar Team

Posted 5 years ago

“It seems pretty good to me and I recommend it to my friends.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews