TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Since this was our first experience, we had hoped for more information from the person we contacted. We made 2 initial calls and the first was not helpful at all.”

Helpful Report

Posted 5 years ago

Hello Bobbie, Thank you for taking the time to leave a review. We regret to hear that your first experience with TourRadar has not met your expectations. Upon further investigation, we've noticed that an incorrect email has been inputted. For this reason, the tour details that we sent over were unfortunately never received. Despite this minor setback, we're glad to see that your tour has now been fully confirmed and that the tour operator has been able to assist you directly with your questions in your booking conversation page. We are available 24/7 so please don't hesitate to reach back out to us again if you have any further questions prior to departure. Kind Regards, The TourRadar Team

Posted 5 years ago

“Booking was so easy every question I had was quickly answered and everyone was so helpful”

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Posted 5 years ago

“The relationship quality price is very good and the tour is very complete comprehending different aspects such as nature, culture, fun, visiting historical monuments, walking, explanations by the guide (Kirsty) who was awesome. Well done!!”

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Posted 5 years ago

“Clear and easy”

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Posted 5 years ago

“excellent service, the chat feature is the best l have ever used. The website is easy to use with clear information and instructions.”

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Posted 5 years ago

“Good selection of tours in many categories. Easy to navigate web site. Good list of operators. Prompt response to inquires and bookings.”

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Posted 5 years ago

“My experience with Fin was good and he answered all my questions.”

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Posted 5 years ago

“I found the web site hard to use. Did not seem clear when I made a mistake. I struggled through the stuff mostly myself so I am not sure that your operation is any more useful than any other firm. Seems customer service is a thing of the past.”

Helpful Report

Posted 5 years ago

Hello Abram, Thank you for your helpful feedback. We're keen to understand what we could be doing better to improve your booking experience and more specifically where you had difficulties on our site. We look forward to connecting with you this week to understand in more depth how we can improve. Thanks for choosing TourRadar, The TourRadar Team

Posted 5 years ago

“It was fun being on the website and was able to search everything and pin it down to just what we are interested in doing. Had good responses to questions with the operator feedback as well. I’ll let you know more once we complete our trip I’m sure I will get another review request.”

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Posted 5 years ago

“TourRadar facilitated a date for my tour which was not yet on the tour providers calendar. Thanks TourRadar.”

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Posted 5 years ago

“Good selection of trips. Selected a trip that met our needs and shows that there are 10 spaces left. Got an email the following day that website was erroneous and that there was only 1 space left and not 10 as advertised on the site..Very disappointed as the schedule and itinerary fit our vacation plans.”

Helpful Report

Posted 5 years ago

Hello Maria, Thank you very much for taking the time to leave a review. We understand how disappointing it is when you find the perfect tour only to find out that it cannot be confirmed. For this reason, we are continually working on showing the most up to date availability as possible. Fortunately, we don't see cases like this happen too often as the availability on our site is updated every 24 hours. Currently, our availability is only as accurate as of the information provided to us by our tour operator partners. We are glad to see that you were able to find and book a very similar tour. There is no doubt that you will have a fantastic time while on tour. If you need any assistance at all, our Customer Support team is available 24/7 via phone, email and live chat! Best Regards, The TourRadar Team

Posted 5 years ago

“The tour organizer was very slow at confirming my booking (and I couldn’t buy flights before the tour was confirmed) which put me in a bad spot, but Tour Radar went above and beyond in speeding the confirmation (including several messages and telephone calls to the tour organizer). I’m impressed with Tour Radar. Very friendly and approachable staff. I feel I’m in very good hands. Highly recommend to book tours with them to avoid unpleasant surprises in booking tours directly from tour organizers.”

Helpful Report

Posted 5 years ago

“Very well designed for each preference of traveller search, user friendly screens, easy to reach to different options, satisfactory comparison for a selection, simplified booking, fast and net returns of well selected tour operators, almost perfect web interface & service provider for any kind of traveller”

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Posted 5 years ago

“I was very impressed with the variety of tours available, personalised advice when asking about a particular tour and was even able to pay less than had I booked directly with the tour operator. Happy chappy.”

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Posted 5 years ago

“booking process is very easy. It was convenient to show the day by day schedule on the map”

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Posted 5 years ago

“in general the website offers easy infos about the different trips. Also the multiple choices for dates, regions and so on are helpful. the description of the trips can, however, be shortened. Why a new page for every day?”

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Posted 5 years ago

“Tour Radar's responses to questions were almost immediate. Although there was a change required to my tour planned date, this was highlighted and upon my re-confirmation, tour was then re-confirmed promptly.”

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Posted 5 years ago

“Easy to book online and pay online”

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Posted 5 years ago

“I booked on the phone and the representative was thorough and patient with all my questions!”

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Posted 5 years ago

“easy to book good site”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews