TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“easy to navigate site and fast and efficient correspondence”

Helpful Report

Posted 5 years ago

“All good.”

Helpful Report

Posted 5 years ago

“Very good so far, the only thing is not including a pick up airport, especially for people who come to Israel for first time is kind of uncomfortable,because the languages and prices for taxis, American people like me who always travel to Europe and south America, always they pick you up at airports, for security and confort.”

Helpful Report

Posted 5 years ago

“Very easy website & prompt response!”

Helpful Report

Posted 5 years ago

“The booking agent was great and answered most of my questions. My only question not answered is how can I let the other 3 members of our tour use their own credit card to pay for the rest of the tour?”

Helpful Report

Posted 5 years ago

Hi Patricia, Thank you for your review. We're delighted to hear that we have been able to assist you with your booking-related queries! You can look at adding additional credit cards to pay off your balance by clicking on the 'Add Payment' button in the booking conversation page. Detailed instructions on how this can be done will be sent over to you. Hope this helps and please don't hesitate to reach back out to us if you have any additional questions. We are available 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“A wonderfully rich and well planned 10 day Spain tour. The quality of the hotels (mainly the sleek H-10 chain, the bus and train arrangements and the tour guides was exemplary. The 90 + degree heat caused our 70 somethings bodies to cut shortmade some of the guided tours. We would enthusiastically recommend Tourradar to everyone.”

Helpful Report

Posted 5 years ago

“The experience was good. Your agents were readily available, knowledgeable, and helpful (although the tour companies were not as quick).”

Helpful Report

Posted 5 years ago

“very caring well organized kind helpfull understanding”

Helpful Report

Posted 5 years ago

“I found tour radar to be helpful. They communicated clearly and addressed all my questions well. Thank you.”

Helpful Report

Posted 5 years ago

“Since this was our first experience, we had hoped for more information from the person we contacted. We made 2 initial calls and the first was not helpful at all.”

Helpful Report

Posted 5 years ago

Hello Bobbie, Thank you for taking the time to leave a review. We regret to hear that your first experience with TourRadar has not met your expectations. Upon further investigation, we've noticed that an incorrect email has been inputted. For this reason, the tour details that we sent over were unfortunately never received. Despite this minor setback, we're glad to see that your tour has now been fully confirmed and that the tour operator has been able to assist you directly with your questions in your booking conversation page. We are available 24/7 so please don't hesitate to reach back out to us again if you have any further questions prior to departure. Kind Regards, The TourRadar Team

Posted 5 years ago

“Booking was so easy every question I had was quickly answered and everyone was so helpful”

Helpful Report

Posted 5 years ago

“The relationship quality price is very good and the tour is very complete comprehending different aspects such as nature, culture, fun, visiting historical monuments, walking, explanations by the guide (Kirsty) who was awesome. Well done!!”

Helpful Report

Posted 5 years ago

“Clear and easy”

Helpful Report

Posted 5 years ago

“excellent service, the chat feature is the best l have ever used. The website is easy to use with clear information and instructions.”

Helpful Report

Posted 5 years ago

“Good selection of tours in many categories. Easy to navigate web site. Good list of operators. Prompt response to inquires and bookings.”

Helpful Report

Posted 5 years ago

“My experience with Fin was good and he answered all my questions.”

Helpful Report

Posted 5 years ago

“I found the web site hard to use. Did not seem clear when I made a mistake. I struggled through the stuff mostly myself so I am not sure that your operation is any more useful than any other firm. Seems customer service is a thing of the past.”

Helpful Report

Posted 5 years ago

Hello Abram, Thank you for your helpful feedback. We're keen to understand what we could be doing better to improve your booking experience and more specifically where you had difficulties on our site. We look forward to connecting with you this week to understand in more depth how we can improve. Thanks for choosing TourRadar, The TourRadar Team

Posted 5 years ago

“It was fun being on the website and was able to search everything and pin it down to just what we are interested in doing. Had good responses to questions with the operator feedback as well. I’ll let you know more once we complete our trip I’m sure I will get another review request.”

Helpful Report

Posted 5 years ago

“TourRadar facilitated a date for my tour which was not yet on the tour providers calendar. Thanks TourRadar.”

Helpful Report

Posted 5 years ago

“Good selection of trips. Selected a trip that met our needs and shows that there are 10 spaces left. Got an email the following day that website was erroneous and that there was only 1 space left and not 10 as advertised on the site..Very disappointed as the schedule and itinerary fit our vacation plans.”

Helpful Report

Posted 5 years ago

Hello Maria, Thank you very much for taking the time to leave a review. We understand how disappointing it is when you find the perfect tour only to find out that it cannot be confirmed. For this reason, we are continually working on showing the most up to date availability as possible. Fortunately, we don't see cases like this happen too often as the availability on our site is updated every 24 hours. Currently, our availability is only as accurate as of the information provided to us by our tour operator partners. We are glad to see that you were able to find and book a very similar tour. There is no doubt that you will have a fantastic time while on tour. If you need any assistance at all, our Customer Support team is available 24/7 via phone, email and live chat! Best Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews