TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy and fast”

Helpful Report

Posted 4 years ago

“Happy that we were able to book the desired trip on the dates requested.”

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Posted 4 years ago

“Booking was easily done. Information flow was quick and easily understood. So far I am impressed by this company”

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Posted 4 years ago

“it was easy enough to do, but i never received a confirmation sent to my email.”

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Posted 4 years ago

Hello there, Thank you for leaving a review of your booking experience with TourRadar! It's great to know that the booking process easy but we are sorry that you did not receive a confirmation email. We can see that the tour operator did send you an email when your booking was confirmed so we will get in touch with you directly to ensure that we have the correct email address on file. We definitely want to make sure that you are receiving these emails and getting important information about your booking! Kind regards, The TourRadar Team

Posted 4 years ago

“All the queries were answered and resolved within minutes.”

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Posted 4 years ago

“The form to fill out to book the tour was clear and prompted me to recheck some info I overlooked. The process was quick. Hopefully all goes smoothly getting to London and experiencing the tour.”

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Posted 4 years ago

“Kimberlie was very very helpful she had alot of patience with me .Thank you so much.”

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Posted 4 years ago

“I was able to easily find all the information I needed to make a decision about booking a tour. I saw lots of great reviews, which was also very encouraging. I am so looking forward to seeing Iceland again!”

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Posted 4 years ago

“The booking was easy and there were plenty of options. The only negative is the level of English that some of the tour descriptions have been written.”

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Posted 4 years ago

Hi there Tanja, We appreciate you taking the time to provide us with this valuable feedback! We're so glad to hear that the booking process was easy but understand that some of the content on the tour pages can be improved. To clarify, all of the information provided on our website is supplied by tour operators from around the world, meaning there can be language inaccuracies from time to time. Should a traveller have any concerns about the information provided, our Customer Support Team are happy to assist 24/7. We will also partner with tour operators to make adjustments to tour page information when necessary. We will follow up with you soon to better understand what content you believe needs improving and look forward to speaking with you! Kind regards, The TourRadar Team

Posted 4 years ago

“It has been very easy to book a tour with Tour Radar. I have received prompt replies each time to my numerous questions. The agent has been friendly and very helpful. The actual booking process was straightforward, and I was very pleased that Pay Pal is accepted.”

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Posted 4 years ago

“Booking was simple and quick.”

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Posted 4 years ago

“They offer so many tour options, only thing I didn't like or care for was the waiting period for booking to be approved. They promised 48 hours but it was longer than that, and I never understood what the hold up could be.”

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Posted 4 years ago

Hi Margaret, Thank you for your feedback. We're very happy a large selection of tours were offered and they catered to your requirements! As guidance, we and the tour operator advise that bookings may take 2-4 business days to confirm. However, unfortunately, tour operators may encounter slightly longer delays in awaiting confirmation of the services provided by their suppliers, such as hotels. They may also require further information from travelers in order to ensure these are correctly confirmed according to travelers' needs. That being said, it's great to hear you were confirmed and we hope you're getting excited about your trip. We sincerely wish you happy travels and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Tour radar were quick to respond to my enquiry, found the right tour for me and the who;e experience was fast, friendly and efficient.”

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Posted 4 years ago

“It was very easy to book once you found the trip you want to do,so very very many trips to choose from was the hardest part”

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Posted 4 years ago

“This was my first time working with TourRadar. I appreciated their service very much. They were fast. One real person got in touch with me almost as soon as I made my booking and explained what had to be done to finish it - I should get a hotel for two nights of the trip and let them know details. Not only no complaints, but very pleased.”

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Posted 4 years ago

“All the best tours in the one place at the best price. Able to pay a deposit. Instant confirmation and great follow up process. This is my 3rd TourRadar booking and couldn’t ask for an easier process.”

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Posted 4 years ago

“Very easy to work with and made changes easy to do I highly recommend using this site”

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Posted 4 years ago

“We booked an Egypt trip recently through TourRadar. The first contact was via chat asking questions on optional tours which were handled quickly and efficiently. We then made the booking 24 hours later. The details were clear and the confirmation came through straightway. We are so far impressed with the service from TourRadar.”

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Posted 4 years ago

“I had just booked the tour and suddenly the desired flight was no longer available. I left a message on the site (very easily) and they responded in minutes, approval a tour date change with no questions asked. I am very pleased.”

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Posted 4 years ago

“Find the date that you want and see if its not full. Then fill out information and tap send, its very easy, or you can call if you have questions before you book.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews