TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy booking, it would have been helpful if I had know what information was going to be asked before I started the process of booking, i.e. birthdays. I was booking for six and made several phone calls during the process. Once I found the "right" tour, I had a little difficulty finding it again. Other than that booking was easy.”

Helpful Report

Posted 5 years ago

Hi there, We thank you for your feedback, and we are happy that you found the booking process easy! Before placing a booking, our customers can simply click through to the Book Now page at no obligation, and the required booking information is displayed here. In order to easily locate your perfect tour later on, the Email Icon on the top-right of the page will enable you to send a link for future browsing. Once a booking is placed, we set up a personalized booking platform for our customers, which contains all of the details of your tour, including an easy-view link. This platform is accessible through our confirmation email, or in the ‘My Tours’ section of your TourRadar account. At TourRadar we will always endeavor to make the booking process as smooth as possible and value any feedback we receive. We are glad that despite a couple of minor pre-booking concerns, you were able to successfully book your group on a wonderful new adventure! Best Regards, The TourRadar Team

Posted 5 years ago

“Good but it would be useful to have a flag that comes up before booking and paying that there are not currently enough people for the tour to run. I paid and then it was immediately declined which then meant going through a refund process that slowed down the ability to find and book another tour”

Helpful Report

Posted 5 years ago

Hi Christeen, We thank you for your feedback about a good booking experience but regret to hear that you were unable to secure a spot on your desired tour. At TourRadar we will always endeavor to make the booking process as smooth as possible and value any feedback we receive in order to perfect this. Some tour operators do have a minimum numbers requirement and it was unfortunate that the date you requested had not met this. Looking at your file we can see this booking was never fully confirmed and your funds were pre-authorised but never taken by TourRadar. This means there was a temporary hold put on the funds with your payment provider. As soon as your tour request was declined, the hold placed on these funds were automatically voided with the bank. We understand that waiting for pre-authorized funds to return to your card can be time-consuming and would like to advise that during this pending process we can easily transfer these funds to another tour of your choice if ever required. With all this said, we are very glad to see you were able to successfully book an alternative tour for your chosen date, and you are all set for your next amazing touring experience! Best Regards, The TourRadar Team

Posted 5 years ago

“fine - waiting confirmation”

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Posted 5 years ago

“The ability to contact local tour agents (prior to actual booking) on details of the tour is invaluable.”

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Posted 5 years ago

“Easy booking”

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Posted 5 years ago

“Easy to find a nice travel and to book it!”

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Posted 5 years ago

“Good experience. I was able to get my questions answered by both email and phone. I do have one complaint. The single supplement is too high. Maybe the tour company should look into having sharing for single persons.”

Helpful Report

Posted 5 years ago

Hi Jenny, We thank you for taking the time to leave us a review and are happy to hear that you had a great booking experience with us! Some operators do charge a mandatory single supplement for operational reasons, however, there are operators who allow for twin-share accommodation with a solo traveler of the same gender. The great thing about single supplements though, is that you will have your own room for the duration of the tour where you can relax in peace after a busy day exploring. We can see that the operator was very accommodating on this occasion, and was able to provide a 10% discount against the single supplement for you. We also have a dedicated Customer Service Team on hand to assist with finding a suitable tour where a single supplement is not mandatory, and we would be happy to provide these options for any future bookings with us. We do hope you a wonderful adventure on your upcoming trip! Kind Regards, The TourRadar Team

Posted 5 years ago

“I have booked a fifteen day trip Kathmandu to Delhi, process was very easy all my questions were answered very promptly.”

Helpful Report

Posted 5 years ago

“It is very difficult communicating with Tourradar /Balkan tours . I have paid my deposit but have really not received any further details . my friend has also had a hard time . I have since been contacted by Christina from TourRadar in Toronto and she was very helpful and resolved many of my questions . Thank you .”

Helpful Report

Posted 5 years ago

Hi Audrey, Thank you for taking the time to share your feedback. We regret to hear that you feel it has been difficult communicating with us and the tour operator, Balkan Tours. At the start of each new booking, we set up a personalized booking platform for our customers. This platform contains all of the details of your booking and also an email-based system for us and/or the tour operator, to communicate directly through to our customers. Having looked at your file, we can see that members of our team and Balkan Tours have been in communication with you throughout the booking process, via this platform. We will, therefore, personally reach out to you as there could be a small issue with the email notifications not reaching you as they should. In regards to your friend's booking, we would also be more than happy to assist with any concerns she may have. We would invite her to reach out to our dedicated 24/7 customer service team, via her personal booking platform, our hotline or our online chat function. There will always be a dedicated expert on hand to help. We will be in touch to assist you further and provide an update on the progress of your booking! Wishing you a lovely day, Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy. Technology took a minute but that may be my lack of experience. Hope the tour is as easy as the set-up.”

Helpful Report

Posted 5 years ago

“Good experience. Very helpful & quick reply.”

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Posted 5 years ago

“We were able to look for a tour in Japan that met our travel dates and our budget.”

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Posted 5 years ago

“The booking process was straightforward with online chat link if needed.”

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Posted 5 years ago

“The support service online was very helpful and prompt in their responses. I also dealt with them via telephone and the experience was cordial and friendly.”

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Posted 5 years ago

“Very good and helpful”

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Posted 5 years ago

“Thank you for quick answers”

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Posted 5 years ago

“The people I talked to were excellent in helping me find the right booking”

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Posted 5 years ago

“Quite a simple process to book the tour. I would have given it five stars except for the strange payment process associated with the booking. The price for the tour seemed to change at various stages of the process. The price I clicked on to purchase was not the one I ended up paying. In fact, along the way, the price changed (went up) twice and only by applying a discount code which I obtained from an email, I was able to bring it down to something just above the price I thought I would pay. Just weird.”

Helpful Report

Posted 5 years ago

Hello Ken! Thank you very much for your feedback! I am glad that we had a chance to discuss your feedback further over the phone. It seems as though this was an edge case, however, we are taking a deeper look into this matter to make sure our pricing is transparent. Again, it was a pleasure speaking with you and thank you for booking with us here at TourRadar! You have booked an amazing tour and we are sure you will have a fantastic time. Best regards, The TourRadar Team

Posted 5 years ago

“very easy to search the tour I required.... booking was easy as was the payment. Also communication with the tour operator was easy and quick... very quick response to my questions.”

Helpful Report

Posted 5 years ago

Hi Ian, Thank you for taking the time to review TourRadar! We are so glad you were able to easily find and book a great tour! We are happy you have been able to directly communicate with the tour operator to prepare for your upcoming tour. We look forward to sending you on a life-enriching travel experience. Best regards, The TourRadar Team

Posted 5 years ago

“The booking operator was very helpful and polite.”

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Posted 5 years ago

Hi Linda, Thank you for reviewing TourRadar. We are very happy to hear you have enjoyed our customer service. We are glad to see you have been directly communicating with the tour operator. Thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews