TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I booked a trip for April 2020. I was allowed the select the date in April 2020 that I wanted. The price was quoted and I required a single person supplement. A deposit was frozen from my credit card on confirmation of my request. I was then told by the tour operator that the price was not valid as the prices advertised was the 2019 prices. The price for the tour was to increase by 10 to 15% and the single person supplement was to increase by $80. I was then later told that they could not find appropriate single accommodation for two nights and I was quoted a further increase of $55. What a rip-off! The advertised price should be the price I pay - that is based on existing consumer law. This has been a terrible experience and one that I will tell all my friends about.”

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Posted 5 years ago

“I loved that I could do a reservation for free for 48 hours, because from 3rd world countries ppl still like to travel but its sometimes problematic due to credit cards limit... and hence it is the only payment you guys accept, i takes more time sometimes to find a credit card that will go through. Everything worked as charm... keep up the good work. Goran”

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Posted 5 years ago

“It was so easy to join and book the trip. I would recommend everyone to use this company.”

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Posted 5 years ago

“Excellent site to review several travel companies and determine which best meets your travel plans. TourRadar personnel very professional, highly experienced and a willingness to explain any concerns or issues in a friendly manner”

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Posted 5 years ago

“24 hours later and am I on the tour? Who knows? No confirmation”

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Posted 5 years ago

Hello Maureen, Thanks for reaching out! The great news is that your booking was confirmed yesterday, though we noticed there was a block in place, stopping emails from getting through to your inbox. We've already fixed this email issue and will get in touch with you directly to answer any further questions you might have. Happy Travels! The TourRadar Team

Posted 5 years ago

“very good communication and prompt reply”

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Posted 5 years ago

“Simple - easy and great communication”

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Posted 5 years ago

“Picked Touradar because I had looked at this previous Y on another site but had a bad response from the site. I had problems booking it easy to do online. Received confirmation immediately. Receipt of purchase followed quickly. Very excited about my Irish trip”

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Posted 5 years ago

“Didn’t get to see Paris, very disappointed. Guide didn’t care, no vegetarian food, all they serve bread , ham& cheese. I am vegan , Tour Radar didn’t deliver what they promise. Will not recommend anyone”

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Posted 5 years ago

Hello Krishan, We're sorry to hear your touring experience did not meet your expectations. As your booking agent, we have a dedicated Customer Relations team who are available to facilitate the submission of a formal complaint to the Operator of your tour, assisting in any way we can to reach a fair and unbiased resolution between yourself and the tour operator. We recommend you take advantage of this service we provide, by getting in contact with our team to outline your on tour issues in more detail, so we can be in the best position to help. We'll reach out to you directly to discuss your on tour issues further. Best Regards, The TourRadar Team

Posted 5 years ago

“Acturally my daughter-in-law Kris Smith arranged for my travels with TourRadar.”

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Posted 5 years ago

“Ensure you read EVERYTHING, as the itinerary descriptions can be misleading and a costly mistake to make!”

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Posted 5 years ago

Hi there, Thank you for taking the time to provide your feedback. The detailed itinerary, as well as the inclusion section, are indeed very important to read before booking, as they will detail the services you will receive during your tour. While we regret to hear that there was a misunderstanding, we are glad we could provide you with a refund of most of the tour cost. Should you have any doubts regarding inclusions of a tour in the future, feel free to contact our Customer Support team, we are available 24/7 via phone and live chat and are happy to assist. Kind Regards, The TourRadar Team.

Posted 5 years ago

“It is easy to book a tour at TourRadar. There are variety of choices of tour packages. The confirmation is instant once the order is placed.”

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Posted 5 years ago

“I was so impressed with the level of communication. Whatever changes/ alterations you need to make is never any problem. Very well informed throughout. Excellent!”

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Posted 5 years ago

“easy, straight forward, good overview, and fast :)”

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Posted 5 years ago

“As I had already completed a trip with Tour Radar last year I had no hesitation with using them again. I found their Trans Siberian Train trip well organised and quite well priced compared to others on the market. This tour also is competitively priced and am so looking forward to my first visit to Myanmar. Booking this trip has been simple and confirmation was received very quickly.”

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Posted 5 years ago

“It's been a pleasure booking with TourRadar. The online chat facility has been very helpful and we have found it very easy to ask and receive information.”

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Posted 5 years ago

“Good service and professionalism.”

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Posted 5 years ago

“Very quick responses when emailed. Happy and easy to book”

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Posted 5 years ago

“I have never booked a holiday on line before therefore was very tentative. Everything went smoothly, good communication and page was well set out.”

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Posted 5 years ago

“Found what looks like a great vacation. I had questions so I asked. I was responded to very fast and professionally. Now I just gotta wait til next summer to see how it goes.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews