TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The booking process was most efficient. Easy to compare tours and easy to book. The payment options most acceptable. If you need to phone to ask something you speak with a local Aussie. Timely confirmations on all aspects of the booking.So easy and pleasant.”

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Posted 4 years ago

“Expeditious”

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Posted 4 years ago

“The people I dealt with in Tour Radar were Pleasant Helpful and Efficient”

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Posted 4 years ago

“I have used TourRadar for 3 different trips in the past year. The site is so easy to navigate to find exactly the trip you’re looking for. Any questions about tours are quickly addressed. I love that you earn credits with each booking to use towards subsequent vacations. Great company overall!”

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Posted 4 years ago

“easy process for booking and any questions or concerns were answered within a short time, would book through them again”

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Posted 4 years ago

“It was quick and easy”

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Posted 4 years ago

“Haven't been on the tour yet but can't fault the booking process! The most competitively priced (by a long way). Found exactly what I was looking for. All questions were asked in a very timely manner and the service was outstanding. Never pressured to book. Just helpful staff and partners. Highly recommend.”

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Posted 4 years ago

“Horrible experience with TourRadar and their Guatemala travels tour Company They lied and messed up my vacation plans. Would never use them or recommend them again !”

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Posted 4 years ago

Hi Antoine, Thank you for taking the time to write a review, we are very sorry to hear you had a negative booking experience. We can see that your Guatemalan operator did have a few issues throughout the booking process, which we deeply apologize about. We have now discussed with them and assisted in correcting the pricing issue to make sure this does not happen again in the future. Should you ever have any issue with an operator, you can contact the TourRadar customer support team at any point in time. We are available 24/7 over phone and live chat and are always happy to help. We will be getting in touch with you directly to find a suitable solution together. Kind Regards, The TourRadar Team

Posted 4 years ago

“I have not received any acknowledgement that the booking has been made. I booked the Satay Ways Tour from Bangkok but have not received any email confirming this”

Helpful Report

Posted 4 years ago

Hey Lewis, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see the tour operator has not reached out in the last 24 hours since you have booked your tour. We understand your frustration as you are eager to plan all aspects of your upcoming tour. We have partnered with the tour operator to let them know that you are eagerly awaiting their response. We here at TourRadar are available 24/7, however, many of our operating partners are not. This can lead to some slight delays and for this reason we expect all operators to respond within 48 hours at the latest. We thank you for your continued patience and you can expect a response very shortly. We have no doubt you’ll have a great time on your tour, and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 4 years ago

“Very easy and fast booking process. Everything is simple.”

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Posted 4 years ago

“The people booking on the phone were efficient, knowledgeable and very helpful, They were great.”

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Posted 4 years ago

“Good helpful service, am very excited to go on my tour.”

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Posted 4 years ago

“Your staff were wonderful, nothing was too much, they were so helpful, I would recommend TourRadar to all my friends and family.”

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Posted 4 years ago

“The TourRadar team was very kind and helpful, and they answered my questions very quickly. They helped me book the perfect trip.”

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Posted 4 years ago

“Well it might have been the internet connection but my travel companion and I wanted to pay separately but when she tried to use PayPal she couldn’t. I’m currently trying to find out trip confirmation and booking to look at the itinerary and I can’t find it. Again, possibly user error. We can’t wait for the tour in August— the tour looks great!”

Helpful Report

Posted 4 years ago

Hi there Eileen, Thank you for your review! We would love to have a chat with you to better understand and gather feedback on what happened when your travel companion went to book her tour. In addition, we can see that your booking is definitely confirmed so not to worry - We will follow up with you directly to ensure you have all the information you need for your tour. We look forward to speaking with you! Best regards, The TourRadar Team

Posted 4 years ago

“It was very easy to contact and talk to an agent. Even more smoothly to go through the booking process.”

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Posted 4 years ago

“It Sent as so easy. Everyone was incredibly informative and helpful.”

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Posted 4 years ago

“I was fully satisfied with the booking process, except that there was a price jump between what I was quoted in November 2019 to what I actually had to pay when I booked in January 2020.”

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Posted 4 years ago

Hi there Francisco, Thank you for taking the time to provide us with your feedback! We always recommend booking as soon as possible when you see a good price as you never know it might go up! To clarify, pricing for tours is dynamic, meaning they fluctuate depending on the season, because of sale periods, and so on. It seems your tour operator changed the pricing for your departure and it can be hard for us to predict when this might happen since we do not set the pricing for tours. With all that being said, we are so glad to hear that you were satisfied with the overall booking process and hope you take advantage of the travel credits you earned, to save on your next booking with us! Best regards, The TourRadar Team

Posted 4 years ago

“Found the booking very simple, got a reply pretty much straight away”

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Posted 4 years ago

“It was great experience dealing with TourRadar! The guy on the phone explained everything in great details. Everything went like a clock work!”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews