TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“The people booking on the phone were efficient, knowledgeable and very helpful, They were great.”

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Posted 4 years ago

“Good helpful service, am very excited to go on my tour.”

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Posted 4 years ago

“Your staff were wonderful, nothing was too much, they were so helpful, I would recommend TourRadar to all my friends and family.”

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Posted 4 years ago

“The TourRadar team was very kind and helpful, and they answered my questions very quickly. They helped me book the perfect trip.”

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Posted 4 years ago

“Well it might have been the internet connection but my travel companion and I wanted to pay separately but when she tried to use PayPal she couldn’t. I’m currently trying to find out trip confirmation and booking to look at the itinerary and I can’t find it. Again, possibly user error. We can’t wait for the tour in August— the tour looks great!”

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Posted 4 years ago

Hi there Eileen, Thank you for your review! We would love to have a chat with you to better understand and gather feedback on what happened when your travel companion went to book her tour. In addition, we can see that your booking is definitely confirmed so not to worry - We will follow up with you directly to ensure you have all the information you need for your tour. We look forward to speaking with you! Best regards, The TourRadar Team

Posted 4 years ago

“It was very easy to contact and talk to an agent. Even more smoothly to go through the booking process.”

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Posted 4 years ago

“It Sent as so easy. Everyone was incredibly informative and helpful.”

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Posted 4 years ago

“I was fully satisfied with the booking process, except that there was a price jump between what I was quoted in November 2019 to what I actually had to pay when I booked in January 2020.”

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Posted 4 years ago

Hi there Francisco, Thank you for taking the time to provide us with your feedback! We always recommend booking as soon as possible when you see a good price as you never know it might go up! To clarify, pricing for tours is dynamic, meaning they fluctuate depending on the season, because of sale periods, and so on. It seems your tour operator changed the pricing for your departure and it can be hard for us to predict when this might happen since we do not set the pricing for tours. With all that being said, we are so glad to hear that you were satisfied with the overall booking process and hope you take advantage of the travel credits you earned, to save on your next booking with us! Best regards, The TourRadar Team

Posted 4 years ago

“Found the booking very simple, got a reply pretty much straight away”

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Posted 4 years ago

“It was great experience dealing with TourRadar! The guy on the phone explained everything in great details. Everything went like a clock work!”

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Posted 4 years ago

“I made a booking for a trip, but within three hours of getting an acknowledgement , I got a call from the USA . I have members of my family living there, and it was to tell me to set aside a week in September for family events. Unfortunately, I had to cancel this trip and despite the fact that you normally lose your deposit, the actual amount hadn’t gone through my bank, nor through their process and they were very kind to give me my deposit back. For this action alone but under these special circumstances I rate them highly. I will try for another trip in 2021.”

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Posted 4 years ago

“Quick and easy”

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Posted 4 years ago

“Excellent service. They emailed me back immediately following my phone conversation and after I rang and gave my details of the trip I was after and my card details the trip was confirmed within the hour. I had expected a day or so as I have had with other agents. Entering details via the internet was easy. I am now looking at their site to find another trip with them”

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Posted 4 years ago

“Simple to process”

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Posted 4 years ago

“Generally, the service was excellent, but the expected turnaround for booking confirmation was longer than expected (1 week, instead of 2 days). I was updated that still in progress after the 2 days. We are very much looking forward to the trip.”

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Posted 4 years ago

Hi there, We're so happy our Customer Service was worthy of 5-stars, and thank you for your feedback! As guidance, we advise that bookings may take 2-4 business days to confirm. However, unfortunately, tour operators may encounter slightly longer delays in awaiting confirmation of the services provided by their suppliers, such as hotels. We can only apologize on their behalf for this unusual wait, but we are very glad that they kept you informed on the progress! That being said, it's great to hear you were confirmed and you're excited about your upcoming trip. We sincerely wish you happy travels on this new adventure and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“they answer all my question and were very pleasant.”

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Posted 4 years ago

“TourRadar gives me peace of mind”

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Posted 4 years ago

“I call to book, as it is usually for myself and a friend that lives abroad, so I deal with the sometimes tedious "on-hold" music/info/wait times. It is hard, if not impossible, to ever talk to the same person with whom you've spoken before if you have follow-up questions or concerns. The same goes with when you email your questions. However, that being said, it is simple to sort out what they offer and what the itinerary is. What can be hard is to sort out what the optional tours that the underlying tour organizer is actually offering as far as the timing goes (fitting in with the included parts) so it's sometimes better to wait until you are there to better understand that part. So bring extra cash if you plan extra excursions NOT on the itinerary.”

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Posted 4 years ago

Hi Donna, Thank you for taking the time to leave a review of your booking experience. We work as a team here at TourRadar so travellers may find themselves communicating with different agents with each interaction. Despite this, you can rest assured that detailed notes are left for each interaction, so agents can pick up easily where we last left off. With respect to optional excursions, we always recommend that travellers consult any attached trip notes for further information. In the event, this is not made available, please don’t hesitate to contact us so we can request this from the tour operator on your behalf. Thank you for choosing TourRadar, we hope you have a wonderful trip! Kind Regards, The TourRadar Team

Posted 4 years ago

“I first wrote that the tour description was good but lacked the ability to include my traveling partner in the correspondence and also we wanted to split the payment on both our credit cards. In response to this comment, I received a phone call the next day and how to do this was explained, plus followed up with an email. I couldn't ask for better or quicker service.”

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Posted 4 years ago

Hi Marianne, Thank you for your review, we're very happy you found our website informative! While our system is currently unable to include travel partners in correspondence, we're always keen to hear from our customers, as your feedback is vital to our constant improvement. As we are a company made by travelers, for travelers, we are constantly updating our systems and processes to make the booking processes as stream-line as possible, and we will forward your feedback to our Development Team for consideration. Further to this, we can assure you that the final payment can be made using two different credit cards. We'll have a member of our Customer Support Team reach out later today to explain the process and gather any further feedback you may have. We thank you for using TourRadar and we hope you're getting excited about your upcoming tour! Kindest Regards, The TourRadar Team

Posted 4 years ago

“The booking process was really simple. After filling in the basic required information and paying a deposit of about 20%, we were told that it would take up to 48h to confirm our places. We got a confirmation on the next day of booking so was nice and quick.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews