TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“It was quick and easy and no problem to use can't wait for the tour”

Helpful Report

Posted 5 years ago

“Visit to Bath and Stonehenge. Very good value. Staff excellent.”

Helpful Report

Posted 5 years ago

“It started out badly--we were declined twice for a UNESCO cruise--received an auto-reply stating all cabins were full, but several sites all showed cabins still available. We'd already booked our flight, and this cruise was for my mom's 79th birthday--wanted to be on it! Sabine was GREAT!! She went above and beyond and got the cruise booked! Thank you, Sabine!!”

Helpful Report

Posted 5 years ago

Hi Liza, Thank you for submitting a review. I am pleased to hear you are confirmed on this wonderful river cruise with your family to celebrate a special milestone! I am glad Sabine was able to find availability and secure two staterooms for you in a timely manner. Liza, wishing you a memorable experience on your voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 5 years ago

“The site was easy to use, I appreciate the option for a 48 hour hold and a $99 deposit.”

Helpful Report

Posted 5 years ago

“Both air and toilets were not functioning on our tour to Bath and Stonehenge. 2 passengers held up the bus for over 30 min at Stonehenge. Perhaps a policy of a set grace time would make sense as this delay really cut into everyone’s time in Bath. We did not receive any type of itinerary so did not know that a walking tour was included. Our guide Susie was sweet and helpful. Overall I’d say it’s a very bare bones type of tour but we got where we wanted to go, so that’s what really matters.”

Helpful Report

Posted 5 years ago

Hello Joanna, Thank you for your review. As your booking agent, if you have any feedback on your travel experience, we'll be more than happy to facilitate communicating your feedback to the operator of your tour. We hope you found TourRadar.com an easy and useful resource for searching and booking your trip! Kind Regards, The TourRadar Team

Posted 5 years ago

“Just at the beginning of booking a mouth long tour in Northern Territory and so far tourradar is coming up cheapest and best tours !!”

Helpful Report

Posted 5 years ago

“I don't normally book tours as I prefer to navigate travelling on my own, having been to 46 countries to date. However, I have never been to the Americas and am embarking on a solo travelling trip to the South. I realised that taking a tour in this case might take a lot of stress off my shoulders and started to look at the many different tours offered online. After weeks of looking (I had time on my side), I decided to narrow down my options. TourRadar is obviously reputable and offers a great variety of experiences. I booked two trips and immediately started to engage in conversation to fine tune details on both the trips. Thank you for making my life that much easier, I am sure that I selected amazing experiences. I also like that I was able to extend stays at the same hotels booked via the tours and be able to select means depending on dietary requirements. Thank you!”

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Posted 5 years ago

“The website was easy to use. I hope to receive update info for my trip timely.”

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Posted 5 years ago

“Good job, I would recommend this site!”

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Posted 5 years ago

“Great help”

Helpful Report

Posted 5 years ago

“Website was interesting but not accurate. For instance, the trips connected with the tour of Poland included special visits to the Incas. I had not known the Incas were ever in Poland and still don't believe that. The fellow on phone was most helpful and pleasant. I received an email that seems to indicate I need to take further action, but I do not understand what is required.”

Helpful Report

Posted 5 years ago

Hello James, Thank you for your review. We're glad to hear we were able to assist you with your booking. Your mention of the Incas on your Poland tour is certainly very odd. However, we've had a look at the tour page for your tour, plus documentation we've sent you and can't seem to identify what you're referring to. If the issue still persists, we'd appreciate you getting in touch to guide us to where you see the error. Regarding your personal information - not to worry. We'll be here to guide you through everything that's required in preparation for your trip which is still 6 months away. We remain here for you 24/7 for anything you need! Regards, The TourRadar Team

Posted 5 years ago

“It was awesome. I really enjoyed the process and the speed at which you responded to each my concerns. Thanks.”

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Posted 5 years ago

“I had to wait a long time on hold to talk with a real person but it wasw worth it. All very friendly and informative . Will book with you in the future.”

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Posted 5 years ago

“So far so good... they have been in touch with new developments which has helped with being on the move.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for your review and sorry to hear you have not received any information from the tour operator yet. Please understand that many tour operators that we work with are locally operated. As a result, it can often take 2-3 business days for them to get back to you. With that said, we will reach out to them on your behalf and follow up with you shortly after in your booking page. Kind regards, The TourRadar Team

Posted 5 years ago

“I like that you can quickly sign up for a tour to hold your spot for a small price. Then you later add more of your information. It's nice to be able to pay a little bit at a time once confirmed on the tour up to a month prior to departure. Thanks for no extra charge for credit card payment.”

Helpful Report

Posted 5 years ago

“Tourradar has better deals than other travel websites with more selections.”

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Posted 5 years ago

“Super responsive and helpful representatives. Only reason it's not 5 stars is the lowest price advertised was for a triple not a double room so my partner and I split into same sex triple cabins in the end. Not a huge deal, just could be made more clear when booking the Antarctica cruise”

Helpful Report

Posted 5 years ago

Hi there Thanh, Thank you for your kind words! Where a tour package includes a cruise, the advertised price is usually for the cheapest cabin available at that time. Your feedback is much appreciated as we are constantly looking into how we can better display the most accurate and up-to-date pricing for different cabin options on cruises. Thank you for choosing TourRadar and have a lovely weekend! Kind regards, The TourRadar Team

Posted 5 years ago

“Agents on chat, phone and email are knowledgeable with my inquiries, they were able to see almost all my conversations to different agents and chat so I don't have to keep on repeating myself. They follow up to I never have to wait too long for email responses, chat or phone calls.”

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Posted 5 years ago

“very helpful staff with prompt communication very happy with the service thanks”

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Posted 5 years ago

“I have left a message for someone to call me on 2 different days and no one will contact me. Urgent matter.”

Helpful Report

Posted 5 years ago

Hi there Evelyn, Thank you for your review! We have had a look at your booking and can see that you requested a call; however, because your operator is located in Spain and was unable to call you during suitable hours, they had to reach out to us here at TourRadar for assistance. We do sincerely apologise for the delay in getting back to you and are glad that one of our agents was able to provide clarification and the answers to all your questions. If you need any further assistance, please do not hesitate to give us a call at any time. We are available 24/7 via phone and live chat and are always happy to help. Kind regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews