TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The operator was knowledgeable, helpful, and went out of her way to find out further information. The price is generally cheaper but with the same level of care.”

Helpful Report

Posted 4 years ago

Hi Tania, We love hearing that your tour operator has been helpful and appreciate your review! Our quality of service is something we will never compromise on regardless of pricing, and we work closely with all tour operators to provide the best possible experience to all customers. Should you ever need anything and your tour operator is not available, TourRadar remains available 24/7 to answer any general queries, so please do not hesitate to reach out! Kind regards, The TourRadar Team

Posted 4 years ago

“We booked with Tourrader yesterday & the courtesy & service from this company had been exemplary.. I can highly recommend this company”

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Posted 4 years ago

“very efficient”

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Posted 4 years ago

“TourRadar is simple to use and full of easily accessible information for all tours. Highly recommend.”

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Posted 4 years ago

“Operators always available and helpful each time I call.today Sara was very nice helpful and patient. Thx”

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Posted 4 years ago

“Very easy to find and book tours, this will be my 3rd experience with TR, very happy with them. They are so helpful with questions. The price is always very good and I love the discount bonus I get off my next trip.”

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Posted 4 years ago

Hi Susan, Thank you so much for your review! It's great to know that you are taking full advantage of TourRadar has to offer - 24/7 availability to answer all your questions prior to booking, best price guarantee, and travel credits earned with each booking! If you haven't already, check out the details of our referral program at tourradar.com/invite We can't wait to send you on another amazing adventure and appreciate your continued loyalty. Best regards, The TourRadar Team

Posted 4 years ago

“Very easy to book. Response time for any questions asked was very quick.”

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Posted 4 years ago

“I did an 8-day tour of India starting in Delhi, then going down to Agra to see the Taj Mahal, on to Jaipur, then Udaipur, back to Delhi. My tour guide Shivendra Singh Rathore always made sure I learned about the culture and food. He made sure I was always safe. I was the only person on this tour and it was booked through Indus Travel.”

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Posted 4 years ago

“Friendly staff who are always willing to help out and find a solution . Thanks”

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Posted 4 years ago

“I took the Road to Casablanca with On The Go tours led by Jamal. Everything about this trip exceeded my expectations. We covered a lot of ground and saw so much in a short time. The Sahara camp was a beautiful and unique experience. The hotels were first rate, and we were always welcomed with smiles and mint tea. But by far the best thing about the tour was the tour leader, Jamal. He worked tirelessly to make sure every need was met and shared so many stories and knowledge about Morocco. We traveled in the van many miles, but it went quickly as Jamal pointed out so many things along the way or talked about Moroccan history or current society as we went. Even after a long day, he was smiling and making sure every one was happy. Anyone would be very lucky to have Jamal as a tour guide — he made me love Morocco and I left planning to return soon.”

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Posted 4 years ago

“I had a question but someone from TourRadar called and answered all my concerns.”

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Posted 4 years ago

“I had the best experience doing a 9 day tour of Morocco. From the initial booking and subsequent emails we sent tour radar prior to the actual trip to the trip itself the service was phenomenal! Our guide Jamal exceeded every expectation and made the tour what it was. He went out of his way to explain things to us and made sure that everyone got what they wanted despite it all being very different things!”

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Posted 4 years ago

“Easy and quick”

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Posted 4 years ago

“TourRadar are always very prompt in communicating, helpful, and polite. They do not misinterpret my questions and they provide useful personalised suggestions and tips.”

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Posted 4 years ago

“Booking was very simple. I had several questions before booking and I received prompt answers to all of my questions. I think it is great that there are various payment options and that the tour company that I chose was so flexible in accommodating the potential needs of the group.”

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Posted 4 years ago

“All straight forward - just a few details to enter and a short wait for my booking to get accepted. Couldn't have been easier”

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Posted 4 years ago

“The tour I booked was nearly full so I was told I would have to wait 3-4 days for confirmation, which was fine. However 11 days later I was still waiting! They had been in touch to say they were still waiting for confirmation from the tour operator (Cosmos) but I still had to keep asking. I was getting nervous because I needed to book flights. Confirmation finally came, but it made the booking experience quite tense.”

Helpful Report

Posted 4 years ago

Hello there, Thank you for taking the time to write us a review - We are so sorry that it took longer than usual for your booking to be confirmed and can completely understand how this would have made you nervous! We have had a look at your booking and can see that your departure was 'on request', meaning that your tour operator would have needed some time to confirm all the components of your tour package, including transportation, hotels, and so on. This process usually happens within 3 - 4 business days as the operator needs to call each individual supplier to check availability of services in the destination where the tour is located. Sometimes confirmation can take longer than usual, and when delays occur, our customer service team will endeavour to keep the traveller updated as much as possible. We will get in touch with you directly regarding your feedback and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 4 years ago

“There was a small misunderstanding before and after deposit, but was solved very quick.”

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Posted 4 years ago

“Very knowledgeable and professional staff who made the booking process extremely easy. Website very user friendly.”

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Posted 4 years ago

“This was an amazing experience. It can be a bit overwhelming If you haven"t traveled much. The bus is very comfortable. We did not have a bad hotel room. Matter of fact our favorite was the rustic chalet in Switzerland. We loved our guide Filip. Filip was a ball of knowledge. He also has a sweet tooth just like me !!!! He made sure everyones questions were answered. His concern for our safety went above and beyond. He's top notch to us. Alex the driver has the hardest job. We felt vey safe with him. His driving skills are incredible. Filip & Alex made got along well and kinda picked on each other and of course we all joined in and it was FUN on the bus.. Also I want to mention the rest stops along the way. UNBELIEVABLE food... And breakfast everyday was an A#. Would do a tour with Expat again although not as long for us.....”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews