TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I had a question but someone from TourRadar called and answered all my concerns.”

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Posted 4 years ago

“I had the best experience doing a 9 day tour of Morocco. From the initial booking and subsequent emails we sent tour radar prior to the actual trip to the trip itself the service was phenomenal! Our guide Jamal exceeded every expectation and made the tour what it was. He went out of his way to explain things to us and made sure that everyone got what they wanted despite it all being very different things!”

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Posted 4 years ago

“Easy and quick”

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Posted 4 years ago

“TourRadar are always very prompt in communicating, helpful, and polite. They do not misinterpret my questions and they provide useful personalised suggestions and tips.”

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Posted 4 years ago

“Booking was very simple. I had several questions before booking and I received prompt answers to all of my questions. I think it is great that there are various payment options and that the tour company that I chose was so flexible in accommodating the potential needs of the group.”

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Posted 4 years ago

“All straight forward - just a few details to enter and a short wait for my booking to get accepted. Couldn't have been easier”

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Posted 4 years ago

“The tour I booked was nearly full so I was told I would have to wait 3-4 days for confirmation, which was fine. However 11 days later I was still waiting! They had been in touch to say they were still waiting for confirmation from the tour operator (Cosmos) but I still had to keep asking. I was getting nervous because I needed to book flights. Confirmation finally came, but it made the booking experience quite tense.”

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Posted 4 years ago

Hello there, Thank you for taking the time to write us a review - We are so sorry that it took longer than usual for your booking to be confirmed and can completely understand how this would have made you nervous! We have had a look at your booking and can see that your departure was 'on request', meaning that your tour operator would have needed some time to confirm all the components of your tour package, including transportation, hotels, and so on. This process usually happens within 3 - 4 business days as the operator needs to call each individual supplier to check availability of services in the destination where the tour is located. Sometimes confirmation can take longer than usual, and when delays occur, our customer service team will endeavour to keep the traveller updated as much as possible. We will get in touch with you directly regarding your feedback and look forward to speaking with you. Kind regards, The TourRadar Team

Posted 4 years ago

“There was a small misunderstanding before and after deposit, but was solved very quick.”

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Posted 4 years ago

“Very knowledgeable and professional staff who made the booking process extremely easy. Website very user friendly.”

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Posted 4 years ago

“This was an amazing experience. It can be a bit overwhelming If you haven"t traveled much. The bus is very comfortable. We did not have a bad hotel room. Matter of fact our favorite was the rustic chalet in Switzerland. We loved our guide Filip. Filip was a ball of knowledge. He also has a sweet tooth just like me !!!! He made sure everyones questions were answered. His concern for our safety went above and beyond. He's top notch to us. Alex the driver has the hardest job. We felt vey safe with him. His driving skills are incredible. Filip & Alex made got along well and kinda picked on each other and of course we all joined in and it was FUN on the bus.. Also I want to mention the rest stops along the way. UNBELIEVABLE food... And breakfast everyday was an A#. Would do a tour with Expat again although not as long for us.....”

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Posted 4 years ago

“I received confirmation on my booking on the Greece tour on 4 Jan, and on 6 Jan they inform me that there is a changes on the tour, they would like to change the itinerary, cancel to trip to Meteora and join regular tour. This is not acceptable. After all the fee that i pay is not for regular tour group, and i have bought air ticket after received the confirmation. Really spoil my holiday mood. Not professional at all”

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Posted 4 years ago

Hey there, Thank you very much for taking the time to leave a review. We have had a look at your booking and can see that your tour has been altered slightly as you are the only traveler booked on the tour. We understand your frustration when looking to join a group tour, only to find out that you are the only traveler on tour. However, we are glad that the operator did not have to withdraw the tour and that they are able to arrange a private tour for you! The operator needs a minimum of two travelers on tour to operate the normal itinerary. For this reason, it seems that the itinerary has changed slightly. However, we have no doubt that you will have a great time on your tour, and remember if there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“The on line booking was easy to use and very explanatory”

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Posted 4 years ago

“Embora houvesse disponibilidade para reservar e efectuar reserva mediante pagamento após 2 dias e confirmação de reserva , fui informado que não poderiam assegurar o serviço.”

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Posted 4 years ago

Hey João, Thank you very much for taking the time to leave a review. We have had a look at your booking and it seems as though your booking was confirmed, certain permits for your tour could not be secured. We understand the frustration as your tour was already confirmed, only to receive news thereafter that a major aspect of the tour could not be supplied. Tours that include the Inca Trail are a bit more complicated because of the strict permits and control set by the Peruvian government. Permits must be purchased for individual travelers and cannot be attained by the operator before a tour booking is made. This means once you book the tour, the operator must apply for the Inca Trail permits. In this case, the maximum 500 permits per day had already been secured for your specific departure date. We can see that the tour operator has offered you two alternative routes to Machu Picchu, alternative dates or, a refund in full. Our Customer Support team is also available 24/7, via phone, email and live chat to help you find an alternative tour. Kind Regards, The TourRadar Team

Posted 4 years ago

“We just booked our third tour with TourRadar. Our experiences have been wonderful. TourRadar contracts with wonderful tour companies in each country. Everything was top knotch and so much easier than trying to plan our own trip! Looking forward to our next trip!”

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Posted 4 years ago

“We are a retired couple who enjoy travel, especially river cruises. A few weeks ago I was looking at some TourRadar adverts that had arrived when we saw an advert for the Amazonian adventure. Once we had contacted TourRadar every thing started to move with ever increasing speed. I have never dealt with a travel agency before that never left one feeling forgotten.If the trip is as good as the girls in the back office we should have a great holiday.”

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Posted 4 years ago

“After scrolling on-line through a lot of travelling tips and information, I found TourRadar very simple and helpful in our decisions with regard to costs and travelling to Ireland and what we hoped to see while there. They were very prompt in their response to our inquiry and booking process.”

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Posted 4 years ago

“I just love their website. It is so easy to use. Also, I had a query so I just rang TourRadar and it was sorted out quickly with no problems.”

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Posted 4 years ago

“The good. The tour search engine is fantastic. There appears to be a small discount by booking via Tour Radar opposed to booking directly from the operator. According to Terms and Conditions, and assuming I read it correctly, your money are not paid to the tour provider until you are physically on the tour. Extra protection never hurts. It is likely that companies that advertise on Tour Radar are vetted to be somewhat reliable and offering basic quality at least. The payment system is flexible and done in local currency. Partial refunds. Full amount is taken closer to the tour date. The bad. Unable to find cheap 1- and 2-day tours from a listed operator. Has to go to the provider website directly. If booking multiple tours re-typing passport details, insurance details, emergency contact details, etc. for each booking is not fun.”

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Posted 4 years ago

Hey Ilya, Thank you very much for taking the time to leave a review and for leaving such great feedback. We are very glad to hear that you find our payment system flexible and reliable! Transparency when it comes to payment is very important to us! Here at TourRadar, we specialize in multi-day tours. For this reason, we only offer tours a minimum of 3 days in duration. As a loyal TourRadar traveler, we understand that it can be very time consuming having to re-enter all of your details for every tour you book! This is great feedback and something that we are currently looking into! Be sure to keep an out for any future update to the traveler details section! We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email Kind Regards, The TourRadar Team

Posted 4 years ago

“The TourRadar experience has been a breeze to book our upcoming trip with.The process is really easy and detailed and any communication with them has been exceptional.Even when booking with our companions.”

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Posted 4 years ago

“Was quiet a pleasant experience booking our Holiday with TourRadar very easy to follow instructions and very impressive web site were you can easily follow all your actions from communication to payments etc.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews