TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I found tour radar to be helpful. They communicated clearly and addressed all my questions well. Thank you.”

Helpful Report

Posted 5 years ago

“Since this was our first experience, we had hoped for more information from the person we contacted. We made 2 initial calls and the first was not helpful at all.”

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Posted 5 years ago

Hello Bobbie, Thank you for taking the time to leave a review. We regret to hear that your first experience with TourRadar has not met your expectations. Upon further investigation, we've noticed that an incorrect email has been inputted. For this reason, the tour details that we sent over were unfortunately never received. Despite this minor setback, we're glad to see that your tour has now been fully confirmed and that the tour operator has been able to assist you directly with your questions in your booking conversation page. We are available 24/7 so please don't hesitate to reach back out to us again if you have any further questions prior to departure. Kind Regards, The TourRadar Team

Posted 5 years ago

“booking process is very easy. It was convenient to show the day by day schedule on the map”

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Posted 5 years ago

“in general the website offers easy infos about the different trips. Also the multiple choices for dates, regions and so on are helpful. the description of the trips can, however, be shortened. Why a new page for every day?”

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Posted 5 years ago

“Tour Radar's responses to questions were almost immediate. Although there was a change required to my tour planned date, this was highlighted and upon my re-confirmation, tour was then re-confirmed promptly.”

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Posted 5 years ago

“it was nice that you are working for 24 hours. As we have 6-7 hours time difference, I was worrying about quick reply. But is was done, thank you”

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Posted 5 years ago

Hey Vanchig, Thank you very much for taking the time to leave a review. We are happy to hear your booking process went smoothly. Responding to travelers in a timely manner is very important to us here at TourRadar. So important in fact, that as you mentioned, our Customer Support team work around the clock to offer 24/7 service via phone, email and live chat! You have booked a fantastic tour and there is no doubt that you will have a wonderful time while on this tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“It's good experience with TourRader. We have taken tour before with you. We like it.”

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Posted 5 years ago

“The lady that took my booking was very pleasant friendly easy to hear helpful and knowledgeable. She was efficient in taking my booking so it was easy to finish my order quickly and professionally”

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Posted 5 years ago

“The website is well organised and easy to navigate. Information about offered activities is sufficient. Booking was fast and easy.”

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Posted 5 years ago

“User friendly online booking”

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Posted 5 years ago

“easy to use”

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Posted 5 years ago

“Booking was very easy until it came to the optional items. I found this was tricky because I did not know what all the things meant or if they were truly needed. So I clicked on the chat on the side hoping to have some clarity before I ordered something, but they sent it to the tour company and answered it the day after, when it was already ordered. So if there was more information for clarity on this area, would make it exceptional!”

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Posted 5 years ago

“easy and quick”

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Posted 5 years ago

“So far so good, only just booked however”

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Posted 5 years ago

“Matter has been resoved fast and efficient. Thanks tour radar. Hope to use your company in the near future.”

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Posted 5 years ago

Hi Prudence, Thank you for taking the time to leave TourRadar with a review. We are glad we could help and look forward to assisting you again in the future! Our team of Travel Experts is available 24/7 via phone and live chat, we will do our best to help you find the tour of your dreams. Best Regards, The TourRadar Team.

Posted 5 years ago

“for the past two years i was trying to plan an ancient greece trip... till two days ago i hadn't found a companion nor an affordable way for traveling alone on a budget so i was skeptical... but i was feeling the time had come and voilà thru one of my google searches TourRadar showed up :) communication is very slow tho! TourRadar wouldn't give me any information unless i'd book the tour, but once i booked TourRadar disappeared leaving my questions unanswered till i had to insist... it seems TourRadar depends on expat explore to give most of the info, and expat explore is even slower... so far so good, but bc it's a very expensive tour i was expecting more care, i feel kinda adrift!”

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Posted 5 years ago

“Easy. Helpful. Efficient”

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Posted 5 years ago

“The selection of tours was great and the support team was incredibly responsive and helpful! My only suggestion would be to make it easier, visually, to plan a trip that involves booking multiple tours so that travelers can more easily book back-to-back trips on a calendar to ensure they aren’t overlapping dates. Other than that, I would definitely book through TourRadar again (especially now that they’ve granted me travel credits, just from my making first bookings!)”

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Posted 5 years ago

Hello Lynn, Thank you very much for your feedback as well as for your amazing suggestion. We here at TourRadar are always adding new features and functions to our site to make searching for tours and the booking process even easier. Be sure to stay tuned to see what tricks we have up our sleeves! You have booked two amazing tours and we are sure that you will have an amazing time on both of them! Also, remember that when you are ready to use those earned TravelCredits or need any assistance at all, our Customer Service team is available by phone, email and online chat 24/7. Happy Travels, The TourRadar Team

Posted 5 years ago

“Web page was easy to use. I slso spoke with a customer representative Sabina snd she was very courteous and helpful.”

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Posted 5 years ago

“Easily accessible and gets back to you in less than 24hours.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews