TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“WHEN I BOOKED THE AMOUNT WAS BLOCKED IMMEDIATLY ON MY CREDIT CARD BUT IT TOOK 7 !! DAYS UNTIL I FINALLY GOT THE CONFIRMATION. THE NEXT TIME I WILL BOOK MYSELF - THE HOTELS WERE BOOKABLE ON BOOKING.COM”

Helpful Report

Posted 5 years ago

Hi Andreas, Thanks for taking the time to provide your feedback. While we regret to hear about the wait for your booking confirmation, we’re happy to see that the tour operator has been in communication with you to advise that due to local holidays, it would take some time to confirm your booking. As you also requested to add extra travellers, the tour operator required extra time to ensure that all of the components of the tour package can be confirmed for you. This includes accommodations, activities, and transportation. We will also be in touch with you to gather any additional feedback you may have about your booking experience. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking with tour radar is easy and pleasant. Will definitely use it again for other European tours”

Helpful Report

Posted 5 years ago

“My booking experience with TourRadar have been nothing but excellent. Their staff are very professional to deal with and are prompt with their responses even though some of queries requires them to revert to tour operator.”

Helpful Report

Posted 5 years ago

“This is my third booking trip with tourradar. Whole booking process I was very easy and customer service team is always there to answer any questions 24/7. Thank you to Diogo for assisting my login question and Sherrie from Nomadic tour was very efficient and prompt in responding to all my queries. Thank you guys! Best regards Tan dat (Tony)”

Helpful Report

Posted 5 years ago

“second time I’m using this site”

Helpful Report

Posted 5 years ago

Hello Adam, Thanks for your review. The good news is, your booking was confirmed 24 hours ago! Perhaps there is an issue with receiving our emails as a confirmation email was sent yesterday. We'll look into it at our end and get in touch with you, but we recommend you check your spam folder too. Happy Travels! The TourRadar Team

Posted 5 years ago

“My first encounter was with Elle, who was very cordial and patient with me throughout the booking process. She was a delight to work with. After that, I was told to wait 3-4 days to get confirmation on the reservation. In actuality, it was 7 days and required me to contact TourRadar to find out that I had been confirmed. Was not pleased. I had been waiting for confirmation in order to book flights and did not appreciate any delay in response. Otherwise, my experience was okay.”

Helpful Report

Posted 5 years ago

Hi there Susan, Thank very much for taking the time to write us a review! We have had a look at your booking and can see that your tour was 'on request' and was confirmed within 4 business days. We always advise passengers that it can sometimes take longer than this to receive confirmation and will always be sure to follow up accordingly when we experience longer-than-usual confirmation times. It is important for passengers to note that the days outlined are 'business' days - most operators and their operations teams (who are in charge of tour confirmations) are closed through the weekend. Based on the notes on your file, we can see that our agents checked the status of your request every day until the weekend. Then, on the 4th business day, on Monday, we received confirmation from your operator and sent you a confirmation email. We hope that this response provides clarity surrounding 'on request' tours and useful information for how operators' business hours affect how quickly they are able to secure your space. Should you have any questions, please do not hesitate to reach out to us via live chat or phone, where we are available 24/7 to assist. Kind regards, The TourRadar Team

Posted 5 years ago

“so far so good, we are still waiting for our Hotel assignments and a few details as we are coming in early to Paris, but the people at TOURRADAR have been great.”

Helpful Report

Posted 5 years ago

“The Cuban adventure was very nice! nice to go to somewhat a forbidden country... tour guide driver group of seven the best!!!”

Helpful Report

Posted 5 years ago

“I have dealt with different agents: they are ALL very professional, courteous and desirous to help. The response is quick and frankly so far I have never had a negative feeling about my experience with any of them! On the contrary, I am pleased because I always feel that I got an answer to my questions to a very satisfactory level.”

Helpful Report

Posted 5 years ago

“A lot of missing information on website, such as what time to arrive, depart, where to meet, airport transfers. How can you book flights and know what you are doing and spending without this information ?”

Helpful Report

Posted 5 years ago

Hi there, Thank you for reviewing TourRadar's customer service experience. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary and the tour inclusions. We can see when you requested a free quote we sent you the detailed trip notes, which also includes details of the itinerary and inclusions for the tour. The trip notes have a 'joining instructions' section with details of the arrival and departure times. If you wish to confirm further details you can reach out to our dedicated Customer Support Team who are available 24/7 via phone, live chat, or email. Thank you for your understanding. A member of the Customer Relations Team will be reaching out to you directly to further discuss your review and TourRadar experience. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to decide which tour fits the budget, schedule and desired experience by seeing multiple tour operators at one site. Making the reservation was simple and the confirmation responses were very quick. Great way to travel without using a travel agent.”

Helpful Report

Posted 5 years ago

“So so quick and easy. The hardest part was picking the tour.”

Helpful Report

Posted 5 years ago

“Easily done on line.”

Helpful Report

Posted 5 years ago

“I cannot say enough good words about this company. Unfortunately I had to cancel a booking recently, due to work commitments, and the staff were very helpful with the process and the refund was processed in good time. I have just rebooked again and they were equally helpful!!!! I love the voice recording when you phone them! "we're excited to make your next getaway unforgettable" So excited for my trip!!!”

Helpful Report

Posted 5 years ago

“TourRadar online booking is so easy to use. A very friendly & helpful communication w/ customer service. Very satisfied and will be happy to recommend tourradar.”

Helpful Report

Posted 5 years ago

“Poor customer service with Tourradar using the standard "our system will not allow us to do this" applying travel credits traveller has accumulated. I would give this company 0 stars if I could with their lack of help in booking a trip online that stated there is availability but the trip was fully booked. No help either via online chat or via telephone.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review of your booking experience. We provide 24/7 customer support to all our travellers so we regret to hear that you have not received the support you needed when placing your booking. As per our correspondence, it seems like you have been in contact with several agents about honouring a price drop for an existing tour and applying your travel credits to an existing booking. While we understand this is likely a disappointing situation for you, waiting for a price drop also has you running the risk of missing out on your place on your preferred departure date due to availability. It's not dissimilar to the airline industry, where it is also common to see a price drop after you have booked your flight. For this reason, we are unfortunately unable to retroactively apply a sale deal to a tour that has already been booked and confirmed. While travel credits are earned on each booking placed on TourRadar, they can only be applied to future bookings and not the same booking, from which those travel credits were earned. For this reason, we were unable to apply the current travel credits you have on your account. We hope this clarifies your situation. We will also be in touch with you to gather any additional feedback you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“My experience with TourRadar was one of extreme ease and support. My only difficulty has been the necessity of completing a health and fitness check due to my advanced years. This is the requirement of the tour operator, not TourRadar. All other aspects of the tour booking have been very pleasant, including the phone calls I made for some clarification.”

Helpful Report

Posted 5 years ago

“The booking process was extremely easy with speedy responses!! Putu Bali Driver was extremely helpful and everyone on the TourRadar “ask and question” section was so helpful.. I look forward to the tour and hope it will be just as smooth as the booking process”

Helpful Report

Posted 5 years ago

“great experince”

Helpful Report

Posted 5 years ago

“Searching and booking the tour was easy and straightforward. It's a great site, very happy something like this exists.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews