TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“A lot of missing information on website, such as what time to arrive, depart, where to meet, airport transfers. How can you book flights and know what you are doing and spending without this information ?”

Helpful Report

Posted 5 years ago

Hi there, Thank you for reviewing TourRadar's customer service experience. Each tour we offer has a dedicated tour details page where you can browse the details of the itinerary and the tour inclusions. We can see when you requested a free quote we sent you the detailed trip notes, which also includes details of the itinerary and inclusions for the tour. The trip notes have a 'joining instructions' section with details of the arrival and departure times. If you wish to confirm further details you can reach out to our dedicated Customer Support Team who are available 24/7 via phone, live chat, or email. Thank you for your understanding. A member of the Customer Relations Team will be reaching out to you directly to further discuss your review and TourRadar experience. Kind regards, The TourRadar Team

Posted 5 years ago

“Easy to decide which tour fits the budget, schedule and desired experience by seeing multiple tour operators at one site. Making the reservation was simple and the confirmation responses were very quick. Great way to travel without using a travel agent.”

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Posted 5 years ago

“So so quick and easy. The hardest part was picking the tour.”

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Posted 5 years ago

“Easily done on line.”

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Posted 5 years ago

“I cannot say enough good words about this company. Unfortunately I had to cancel a booking recently, due to work commitments, and the staff were very helpful with the process and the refund was processed in good time. I have just rebooked again and they were equally helpful!!!! I love the voice recording when you phone them! "we're excited to make your next getaway unforgettable" So excited for my trip!!!”

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Posted 5 years ago

“TourRadar online booking is so easy to use. A very friendly & helpful communication w/ customer service. Very satisfied and will be happy to recommend tourradar.”

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Posted 5 years ago

“Poor customer service with Tourradar using the standard "our system will not allow us to do this" applying travel credits traveller has accumulated. I would give this company 0 stars if I could with their lack of help in booking a trip online that stated there is availability but the trip was fully booked. No help either via online chat or via telephone.”

Helpful Report

Posted 5 years ago

Hi there, Thank you for taking the time to leave a review of your booking experience. We provide 24/7 customer support to all our travellers so we regret to hear that you have not received the support you needed when placing your booking. As per our correspondence, it seems like you have been in contact with several agents about honouring a price drop for an existing tour and applying your travel credits to an existing booking. While we understand this is likely a disappointing situation for you, waiting for a price drop also has you running the risk of missing out on your place on your preferred departure date due to availability. It's not dissimilar to the airline industry, where it is also common to see a price drop after you have booked your flight. For this reason, we are unfortunately unable to retroactively apply a sale deal to a tour that has already been booked and confirmed. While travel credits are earned on each booking placed on TourRadar, they can only be applied to future bookings and not the same booking, from which those travel credits were earned. For this reason, we were unable to apply the current travel credits you have on your account. We hope this clarifies your situation. We will also be in touch with you to gather any additional feedback you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 5 years ago

“My experience with TourRadar was one of extreme ease and support. My only difficulty has been the necessity of completing a health and fitness check due to my advanced years. This is the requirement of the tour operator, not TourRadar. All other aspects of the tour booking have been very pleasant, including the phone calls I made for some clarification.”

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Posted 5 years ago

“The booking process was extremely easy with speedy responses!! Putu Bali Driver was extremely helpful and everyone on the TourRadar “ask and question” section was so helpful.. I look forward to the tour and hope it will be just as smooth as the booking process”

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Posted 5 years ago

“great experince”

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Posted 5 years ago

“Searching and booking the tour was easy and straightforward. It's a great site, very happy something like this exists.”

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Posted 5 years ago

“After being disappointed with the cancellation of a tour we had booked , TourRadar helped us find a tour to fit our dates very last minute so very grateful indeed .”

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Posted 5 years ago

“Very easy to chat with them online, they delivered there response quick and they even made some recommendation, i was so happy and been recommending these company. These is not my first time using tourRadar, every tour i went i used tourRadar and will be using it with all my tour in the future, i love traveling. Prices are not bad too”

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Posted 5 years ago

“It was convenient.”

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Posted 5 years ago

“The response time very long, and for fast travellers who want to make decisions and are on the go this does not work. I would really appreciate if TR reps field. Farah”

Helpful Report

Posted 5 years ago

Hello there! Thank you so much for your review. We have had a look at your booking and can see that the operator you booked with is a self-service operator. After you book, depending on the operator, your messages will go directly to them, and they are available to respond during their local business hours. This can sometimes cause a bit of a delay, especially as many operators are closed through the weekend. Generally, your first point of contact will be a TourRadar agent who will assist you with comparing tours prior to booking. After you book, depending on the operator, your messages will go directly to them, as they will always have the most up-to-date information about your booking and are best equipped to assist you. We hope that provides some clarification and would like to thank you for continuing to choose TourRadar for your touring needs. Kind regards, The TourRadar Team

Posted 5 years ago

“Booking my trip was very easy. The instructions are easy to follow. The web site is designed for the ease of the user.”

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Posted 5 years ago

“We had a lot of questions that were quickly answered via email to help us make our decision.”

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Posted 5 years ago

“Great selection of cruise, team very able and keen to help. One critic.....if I book a cruise which says availability......then there is a hold on cabins.....why does it take so long to remove a hold and actually find out if you get onboard. I understood you hold the cabins for only 48 hours! That part of the booking has really frustrated me.”

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Posted 5 years ago

Hello Terri, Thank you for your feedback, we've been happy to assist you with your booking and are pleased to see you're booked and confirmed to embark on your cruise! You raise a valid point regarding availability. As a marketplace, our displayed availability can only be as accurate as that of the operator. Having said that, we thoroughly understand the frustration that causes you, the customer, when you're looking for the perfect trip and assure you we are committed to improving this as a matter of priority, working closely with our cruise operators to enhance your booking experience. We hope you have a wonderful time on your trip and thank you, for choosing TourRadar. Happy Travels, The TourRadar Team

Posted 5 years ago

Hi Terri, Thank you very much for taking the time to write us a review! TourRadar works with over 2,000 different tour operators with 37,000 tours worldwide to bring you the biggest selection of scheduled, multi-city group tours. If a passenger has a hold directly with the tour operator and wishes to swap their hold to TourRadar it can take time to complete the swap. In order for TourRadar to process a hold or booking swap, we need to directly contact the tour operator. Depending on where the tour operator is located there can be a timezone difference, which can influence the hold swap time. We appreciate your feedback and thank you for choosing TourRadar! Kind regards, The TourRadar Team

Posted 5 years ago

“I should have booked through Top Deck directly. I would have saved so much money if I did it that way.”

Helpful Report

Posted 5 years ago

Dear customer, Thank you for taking the time to share your feedback. We regret to hear you feel that booking directly with the tour operator would have been cheaper for you. We are surprised to hear this, as TourRadar sets prices to match the tour operators we work with, including Topdeck. Moreover, if a customer finds a cheaper price elsewhere before they book, then we offer to match that price in order to ensure we are offering our customers the best available deal at that time. Customer satisfaction is our top priority and we understand that having a fair price is essential to your experience. Therefore, we will be reaching out to you to ask for more details about the issue. We are confident we will be able to determine what happened in this case, and ensure it does not happen again in the future. Should you have any other request (regarding a price match or any other question), our Customer Support team is available via phone and live chat 24/7 and happy to help. Best Regards, The TourRadar Team

Posted 5 years ago

“I booked a tour for three people, the booking process was easy with quick follow up for post tour accommodation and airport transfers.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews