TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“I had never heard of Tourradar before I booked my 3 week trip to Bali. But now I will use it every time I go travelling. It is so easy to use. The amount of trips and tours to choose from is huge! You really can be so picky with what you want because tourradar will have it for you! The downloadable brochures were so handy for comparison purposes and for people who like to leave no stone unturned in their search for the perfect trip.”

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Posted 5 years ago

“Just booked with TourRadar - very quick to get back to you and helpful. Also will price match if you find a better price for same tour. Can earn credit for each tour booked to use towards your next tour which is also fab. Would use again.”

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Posted 5 years ago

“ok because I booked this trip thru your web site it has been a bit costly and there is to much info. needed for me to travel in the USA and living in the USA trying to get trip ins. is a problem In usa we don't have to have it .I really want this to go much smoother then it has.”

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Posted 5 years ago

Hello Richard, Thank you for your feedback. We can definitely see that there was a lack of clarity on your tour operator's travel insurance requirements, given you are travelling within the country of your residence. We're pleased to see, however, that everything is sorted out and you're ready to join your tour! We apologise for any frustration caused and hope we might have an opportunity in the future to offer you a superior booking experience. Have a wonderful time on your trip! The TourRadar Team

Posted 5 years ago

“So far so good. Responses were prompt, and to have 2 excursions included and discount were unexpected surprises! We are looking forward to our cruise and will respond when all is said and done, at which time there is usually more said than done😁”

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Posted 5 years ago

Hello Willem & Roslyn, Thank you for submitting a review & sharing your booking experience with us! It's important for us to offer quick and professional support, and we are pleased to hear your feedback. We ensure that our travellers are always getting the best price possible. We look forward to connecting with you upon your return, and assisting you on your next life-enriching experience! Kind regards, The TourRadar Team

Posted 5 years ago

“Price was great.”

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Posted 5 years ago

“Great Selection, good customer service”

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Posted 5 years ago

“Excellent selection of tours and amazing deals, easy to navigate website.”

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Posted 5 years ago

“What a great choice of tours! There are more and more operators to choose from every month!”

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Posted 5 years ago

“Web site was easy to follow and the CHAT line worked extremely well.”

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Posted 5 years ago

“So far so good! Please send me the review after the trip.”

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Posted 5 years ago

“Tour Radar operators were very helpful in booking my trip. They were able to answer all my questions and book without any issues. I have yet to take my trip and can write a review once it does happen but very happy with the service so far I would definitely recommend anyone to use Tour Radar to book their vacation.”

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Posted 5 years ago

“Fast and accurate.”

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Posted 5 years ago

“You have trips that are very nice planned. TourRadar is really responsive and they answer all you questions very quick and understandable. Only one thing is bothering me-I am traveling alone, and In had to pay around 150€ more because of room arrangements or something. I did not have any wishes about the room, and I have to pay extra for solo traveling...”

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Posted 5 years ago

“Booked my tour online easy efficient website to use , all yours well explained and deposits taken all throughly explained”

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Posted 5 years ago

“The tour price was confusing and deceiving - there’s a part to be paid beforehand with a creditcard where you are told that is the total amount. But then there is a part to be paid cash with CUC when you arrive in Cuba - which has to be added to the total amount paid with a creditcard. So the total amount is not really the total amount !!! Now we’ll have to see if the tour is worthy paying $900,- with a creditcard and as additional CUC500,-”

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Posted 5 years ago

Hi Luis, Thank you for your review and sorry to hear that you found the tour price to be confusing and deceiving as this was not the intention. With many tours through Cuba on our website, there are often separate amounts allocated for the local payment that is to be paid upon arrival at the tour. We understand this can seem confusing and purposefully display the tour price separate from the local payment on all associated pages - the tour page, the check availability page, and the booking page. We hope this clarifies the situation and have no doubt you'll have a wonderful time on your vacation in Cuba. We look forward to hearing all about it in your tour review. Happy Travels, The TourRadar Team

Posted 5 years ago

“Tour booking adviser very helpful and guided us properly. Thanks.”

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Posted 5 years ago

“It was very easy to book on line”

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Posted 5 years ago

“Excellent support and trip planning”

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Posted 5 years ago

“Relatively rasy to obok desired trip”

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Posted 5 years ago

“Easy site to use and good communication”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews