TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy to navigate website and find tour, very easy to book, did it in my local currency, allowed split payments. Very prompt reply from TourRadar and the actual tour operation. Great experience”

Helpful Report

Posted 5 years ago

“The site and the person I chatted with was very helpful in answering my questions.”

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Posted 5 years ago

“Nguyen, was very patient with all my questions. Thank you”

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Posted 5 years ago

“They changed the tour description of my Africa after I booked, so I contacted them. Here's an excerpt of the ensuing conversation. I believe it's illustrative of the way they treat customers. 2nd October 2019 TourRadar: "Hello Nathan, Thanks for getting in touch with us and your questions about your booking. We didn't change the text since you booked, Nathan We realise that it might be disappointing that you din't notice it earlier but hope you will enjoy you trip and have a fantastic time!" Me: "You did change the text. " 7th October 2019 TourRadar: "Hi Nathan, Thank you for your reply. I can assure you that neither TourRadar or the tour operator, Absolute Africa have changed the text in the itinerary." Me: Had to send PROOF they changed the text on their website 8th October 2019 Finally stated he obvious with no regret and no apology. TourRadar: "We can also see from the screenshot you have attached that the wording of those inclusions have changed since the time you have booked the tour." However, they were glad to pass the blame. We do regret that the opportunity for you to provide this supporting evidence earlier, was missed. "[Absolute Africa] would like to apologize for that confusion, and thank you for your feedback, that will help in improving the description for the next travellers." Me: Sill no apology for how Tour Radar reps treated me? Nope. They blamed me instead TourRadar: "We do regret that the opportunity for you to provide this supporting evidence earlier, was missed." No apology”

Helpful Report

Posted 5 years ago

Hello Nathan, Thank you for your review. Your issue has been escalated to our customer relations department, however we sincerely apologise for the mishandling of your original issue. This was human error and the agents who were in contact with you have been coached as to how they might handle a situation like this more effectively. We have also worked with the operator of your tour to rectify the issue in their description of the tour listing on TourRadar to avoid any further confusion in the future. We are hopeful we may have an opportunity to offer you a superior booking experience in the future. Sincerely, The TourRadar Team

Posted 5 years ago

“Booking was easy- help team was very responsive and provided excellent detailed answers. The only drawback by phone or instant chat was when we asked them to compare tour options for tours from different local companies or providers- it would be great to put together a list of parameters (duration of tour, accommodations, group size limit, transport vehicles, AC or not, breakfasts, lunches, dinners, etc) and to have these fields populated when clients want to compare options”

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Posted 5 years ago

“I found the staff to be very professional, helpful and friendly - would definitely recommend TourRadar to my friends.”

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Posted 5 years ago

“All of the reps that I have dealt with in finding a cruise and then booking one have been very responsive, friendly, and helpful.”

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Posted 5 years ago

“Just completed 29 day Indochina tour of Thailand, Laos, Vietnam and Cambodia absolutely amazing Tourradar service was top notch they helped with the purchase and provided regular and helpful email communications had two telephone conversations that were 100% satisfactory the website had great travel tips I am a 65 year traveller and would recommend Tourradar to other travellers I will book with them again”

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Posted 5 years ago

“Great team finding the best tour to suit to our needs .”

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Posted 5 years ago

“fdsfsfsf dsfdsfsdfsd”

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Posted 5 years ago

“Focused Group, Transparent Process, Good Price compared to other booking sites.”

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Posted 5 years ago

“Easy from start to finish. Hit some hiccups with internet but Heidi sorted that out. Upgraded at reasonable cost & at all stages was assisted with pleasant, profesional happy staff. will be advising & recommending all friends of the service that was provided Thank You Tour Radar David & Bronwen”

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Posted 5 years ago

“All the agents were helpful and knowledgeable. Made it really easy.”

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Posted 5 years ago

“Anthony was extremely helpful in assisting me with my reservations over the phone. He was extremely friendly, efficient and friendly. The online application didn't provide an option for single supplement lodging. The friend referral discount program could be more prominently displayed.”

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Posted 5 years ago

“All of the agents were quickly and pleasantly responsive. We might not have done the trip without their attentiveness because we needed to make the plan quickly and they responded to e-mails and by phone at all hours of the day and night!”

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Posted 5 years ago

“Booking is easy. The tour operator has been responding my queries in a timely manner.”

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Posted 5 years ago

“English is not my first language but even so making this touradar booking was very easy”

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Posted 5 years ago

“Finding the tour we wanted on the easy to manage site was great. Had a few questions with emails back and forth, all my questions and requests were attended to. Very happy with TourRadar.”

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Posted 5 years ago

“This is my third tour I have planned through tourRadar. It has always been easy and convenient. If I've had any questions they have always been answered in a timely fashion. They make it so convenient.”

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Posted 5 years ago

“I love this company. So easy to get answers and compare multiple tours at once. People are shocked when I tell them the good deals I get.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews