TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The sale price should be reflected immediately, when one clicks to reserve a tour. There were a few hours where the original tour price--not sale price--was used to calculate what I 'owed' after paying the deposit. This caused me needless concern. It was resolved very well within a day or less. You ideally want people to trust that all is as advertised immediately upon booking! If the sale price is marketed at your site, it should be listed immediately when one books. Thanks for your consideration. All is well, and I look forward to a very meaningful, enjoyable trip with my elderly father!”

Helpful Report

Posted 5 years ago

Hello Barbara, Thanks for your feedback. We can see the price of your tour remained unchanged from the moment you booked so perhaps the issue is simply confusion surrounding the way the pricing breakdown is displayed. We'll see what we can do to make things even clearer moving forward. Thanks for taking the time to share your feedback. Happy Travels, The TourRadar Team

Posted 5 years ago

“Good overview of all trip details, easy to use, quick response times. Happy that I found TourRadar!”

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Posted 5 years ago

“I recently booked my second river cruise with TourRadar. Once again, I was so impressed with the warm, friendly and experienced service from the staff. I would especially like to recognize Myrie, Nina and Felipe for their understanding and persistence in helping me complete the booking and secure the cabin that I selected. I look forward to my cruise and continued relationship with TourRadar. The communication and follow-up by everyone is terrific. Until next time, Patrick”

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Posted 5 years ago

“Very professional. HAPPY for prompt reply. LOOKING FORWARD to enjoy the tour”

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Posted 5 years ago

“Very courteous and quick to respond to queries.”

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Posted 5 years ago

“A list of trip choices that can be selected by price or lenght... what could be easier?”

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Posted 5 years ago

“I really enjoyed speaking to Myrie, she was so kind and pleasant an really helped me make some good decisions for our River Cruise. She gave me specific things I needed to do as there are three couples going. Regards, Mary”

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Posted 5 years ago

“The agents I interacted with were very knowledgeable and friendly. Several of them were familiar with the type of tour and could answer my question or get the answer for me. Many of the agents were also travelers and could relate to what I wanted from my tour.”

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Posted 5 years ago

“1234567890”

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Posted 5 years ago

“Fast on-line booking process.”

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Posted 5 years ago

“I had to wait on the phone for a few minutes but when Erin from Brisbane, Australia came on, she was efficient and friendly. I booked a tour to Mongolia fast. Five stars for the experience. This will be my 5th tour in 2 years. TourRadar is tops!”

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Posted 5 years ago

“All went v smoothly.”

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Posted 5 years ago

“I was very disappointed about every time I ask to book a cruise under the discounted price that was published I was later told after three tries that the price was incorrect and $3000 more. I later found another trip of similar description but lot less reviews and within my price range so I hope it works out.”

Helpful Report

Posted 5 years ago

Hello Linda, Thank you for your message, and your valued feedback. We can see that a Customer Relations agent has since reached out to you directly. Again, we are sorry to hear of your disappointment with the Intrepid promotion only being available on specific departure dates. Here at TourRadar, pricing transparency is very important to us. We work very closely with our operating partners to make sure the pricing is reflected on our site correctly. We have no doubt that you’ll have a great time on your cruise and remember, if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Happy Travels, The TourRadar Team

Posted 5 years ago

“Wide range of Tours to choose from and to suit different types of travellers. It was quick and easy to book.”

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Posted 5 years ago

“It was relatively easy to book my trip online with Tour Radar apart from choosing the room type as it kept saying I had to name a second person even though I was traveling solo. Every time I called to speak to a person at Tour Radar, they were so helpful, patient and followed up readily and efficiently. The information emailed out was clear and well organised. I felt confident and well informed booking via Tour Radar. Thank you.”

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Posted 5 years ago

Hi there, Thank you for taking the time to review TourRadar! We are glad you enjoyed speaking with our travel experts and navigating on our website. Our team is always happy to help. Regarding the rooming options on the booking page: some tours indeed have a mandatory single supplement, which means that solo travellers will need to pay for this supplement to join the tour. That can be due to the travel style of this operator, or simply the fact that they often have a group big enough to successfully pair solo travellers in a twin room with another traveller. For those cases, the double room is only available for two people travelling together. We remain available should you have any question or concerns - our team is online 24/7! Kind Regards, The TourRadar team

Posted 5 years ago

“I was happy with the booking experience.”

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Posted 5 years ago

“Very courteous service and good knowledge”

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Posted 5 years ago

“Super easy to book online. I had a couple of questions about the tour, called customer service and 5 minutes done”

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Posted 5 years ago

“Easy and quick with immediate confirmation by email”

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Posted 5 years ago

“I have used Tourradar before and I was happy with the tour in 2017. I had no hesitation going back. I did have a booking disagreement which they prompt resolved and corrected on site. - i think it is important to mention that. Still have more holidays tours to book. PS - I love sharing room with stranger, It makes holiday fun. Why not have an extra box to tick, ask if available I am prepared to share room.? So if 2 same sex tick box, refund extra payment. If not company lost nothing”

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Posted 5 years ago

Hello Huguette, Thank you for your review. We are delighted to hear that the tour operator has been prompt in clarifying any issues you had upon booking and appreciate you taking the time to provide some input on your booking experience. We likewise see the importance of recognizing travellers' preferences upon booking and are appreciative of the feedback you have provided. Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews