TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Tourradar indicated on the website that there were enough spaces available for my tour which would start 4 days after I booked. Then you send me a message that it may take up to four days to confirm my spot for this tour, which started in four days! The message further asked for my approval of this without giving me any other option (like cancellation/refund). So then why ask me? And how can it take 4! days to confirm something like that? I contacted another place for exactly the same tour and they came back to me within 2 hours. The answers from your employees were not really helpful either. I don't think I'll use tourradar again.”

Helpful Report

Posted 4 years ago

Hi Adrian, Thanks for your review. We regret to hear about your booking experience and hope that you still had a wonderful time on tour despite this. When a booking request is received, tour operators must liaise with their local operations team to confirm that all components and services of the tour can be confirmed for the traveller. As these tour arrangements are reserved around 60 days before departure, any booking requests for departures less than 30 days are usually put “On Request” by the tour operator. To clarify, the availability listed for tours set to depart in under 30 days reflects how many spaces on the tour are still available and not those that can be instantly confirmed. As tour services are mainly finalized within 30 days before departure, any booking requests received at this time do require an additional 3-4 business days before confirmation can be received. For these reasons, it’s not recommended to book a tour last-minute. That being said, we are pleased to see that your booking was confirmed timely. We will reach out directly to see if you have any additional feedback about your booking experience! Kind Regards, The TourRadar Team

Posted 4 years ago

“Plenty to choose from! All questions were answered promptly and professionally. On top, I could customize my trip, by adding extra stays and extra tours. The have solutions for every request. Great experience!”

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Posted 4 years ago

“It was very easy and chat responses to my questions were answered quickly.”

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Posted 4 years ago

“I had several questions and all were answered quickly and helpfully. Amazing thank you”

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Posted 4 years ago

“Coupon code not recognised by the booking program. Previous booking with Tour Radar did not register for discount. Prices of tours increase within a short time frame.”

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Posted 4 years ago

Hello there, Firstly, we want to thank you for taking the time to leave a review based on your booking experience. We have had a look at your booking and can see that your travel credits have not been added to your booking. This is an easy fix and we will be sure to deduct your earned travel credits from your final balance. There are quite a few websites claiming to offer coupon codes, however, these will not be valid TourRadar Promo codes. All valid TourRadar promo codes will come directly from TourRadar and can then be added to your booking. Please note that only one TourRadar savings can be added to a booking. This means that you can choose between TourRadar savings or travel credits. As a booking platform, TourRadar does not have control of specific tour pricing. Tour pricing is at the hands of each individual tour operator. Similar to Airline Tickets, tour pairing can change at any time. To lock in your space as well as the price for a tour, be sure to book the tour or reserve your space 48 hours when available. We thank you for your feedback and we have no doubt that you will have a great time on your tour. If there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very easy and the operator at the beginning very helpful”

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Posted 4 years ago

“easy to book”

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Posted 4 years ago

“TourRadar was super responsive to my inquiries and then in following up after I submitted my booking.”

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Posted 4 years ago

“Isaac the leader for the SE Asia tour was simply exceptional. Keep this man on your payroll! He consistently went far beyond his job description going to extraordinary levels to assist and please. You'll see some great places and eat great food. There will be some longish travel days and accommodations will be 2/2+ star by Western standards. This is a trip for travellers not tourists. Also the costs in the countries are insanely inexpensive. Enjoy.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for your wonderful review regarding your trip! We're delighted to hear that the tour met and went above all of your expectations, and we're sure the tour operator would love to hear of this too. Please make sure to leave them the same feedback on your booking page, as they'll definitely be able to pass this over to Isaac for you! We hope you've been keeping safe and healthy in the meantime, and we look forward to helping you book your next dream trip soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“It was easy to compare and contrast the various tours, enabling me to book small-group tours to two different areas without conflicting schedules. TourRadar was prompt in answering questions and has kept me fully informed by email.”

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Posted 4 years ago

“So far good experience”

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Posted 4 years ago

“Quite efficient except when I asked which hotel that I will be staying in Madrid, I cannot get the name and I was told I will know 48 hours before the tour started. It is less than 48 hours now, I still have no answer because I will be arriving Madrid today and I want to book my pre-accomodation in the same hotel. 16/02/20 19.02 pm. I still haven’t received any reply for the hotel details. I am very disappointed with the arrangement. What the company promised do not match!”

Helpful Report

Posted 4 years ago

Hello Bernice, Thanks for taking the time to leave a review of your booking experience. We regret to hear that you have not received your hotel details within 48 hours as promised. As per your booking page, we’ve gathered that these details have since been sent over so we will follow up with you to check that everything has been sorted. We hope you have a wonderful time in Madrid! Kind Regards, The TourRadar Team

Posted 4 years ago

“Tour Radar are very easy to book with. Excellent communication from their Staff. I'll have no hesitation to book with them again.”

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Posted 4 years ago

“Easy to book, quick confirmation of tour.”

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Posted 4 years ago

“The booking experience wasn't difficult, and necessary information was provided regarding the tour. So far, the experience has proceeded as outlined without a glitch.”

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Posted 4 years ago

“Five star service!”

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Posted 4 years ago

“Booked a biking tour of Lithuania, Latvia, Estonia. I had some questions and it took a while to get answers to the questions.”

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Posted 4 years ago

Hi there, Thank you for leaving a review of your booking experience! As per your booking page, we likewise recognize that the tour operator has unfortunately not fully addressed an initial query you had before booking. While we are delighted to see that they have since addressed this, which allowed you to proceed with your booking, we would like to assure you that your feedback has been taken on board and will be communicated with the tour operator. We will be in touch again to gather any additional feedback or questions you may have about your booking experience. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very pleased with assistance given. Many thanks. T.”

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Posted 4 years ago

“I spoke with two people, the last person i talk was Jeff. Jeff told me I was trying to get a tour with few days in advance and that it was going to be difficult as you guys need to plan logistics. I was able to book the tour and make the payment, however hours before arriving they changed the plans and I already had plans for my free day. I have not heard from the agency yet and I do not know who to contact.”

Helpful Report

Posted 4 years ago

Hi Mateo, Thank you for leaving a review of your booking experience. To clarify, tour operators will not confirm a booking until their respective suppliers communicate that they can reserve a spot for the traveller on tour. As this process may require various points of contact, it’s recommended that travellers place a booking at least a month before departure. That being said, we’ve gathered from your booking page that there were some unforeseen changes with your itinerary so we will directly reach out to clarify any concerns you may have. Please also don’t hesitate to contact us anytime as we are available 24/7! Kind Regards, The TourRadar Team

Posted 4 years ago

“The was my first time using TourRadar, and so far it's been very pleasant. Right after booking, the tour company contacted us to confirm our booking, and arrange airport pick up.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews