TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“I made an error with my booking date but it only took one phone call and Megan immediately assisted in having it anended as per.my request.”

Helpful Report

Posted 4 years ago

“Generally satisfactory with telephone assistance available business hours in Australia”

Helpful Report

Posted 4 years ago

Hi David, We have offices located in Austria, Canada, and Australia and are pleased to hear that our 24/7 customer support team has been able to assist you over the phone with any booking queries you had. Thank you for choosing TourRadar and we hope to speak soon! Kind regards, The TourRadar Team

Posted 4 years ago

“She was very helpful and knowledgeable about the booking and she explain every detail. and before it was finalize she review over the phone with me. I felt very comfortable about my booking. She is great. I wished I remember her name. Thank you, Bea W.”

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Posted 4 years ago

“Booking with TourRadar was so easy! I could clearly see all of the cruise prices and could compare all do the weeks we were considering. More importantly, booking with TourRadar saved us $598 per person!”

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Posted 4 years ago

“Tourradar handled our booking with total professionalism and understanding. We were friends booking separately but wanting to make sure we traveled together. Torradar has been up to the challenge and responded quickly and politely to all our requests and needs.”

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Posted 4 years ago

“Good service. Worth the money you pay. Happy customer.”

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Posted 4 years ago

“Ok thank see you after”

Helpful Report

Posted 4 years ago

“Booking a trip with TourRadar was very easy. There was a description of the tour in detail. We’ll see if the tour will be as described or not. We’ll definitely write a review about it.”

Helpful Report

Posted 4 years ago

“I expected that the price you showed in your former brochure 15 days ago, was going to be the same for the same Tour, the Classic Italy for the same date. Now, you are not including some dinners as well as the Insurance, which disappoints me. I have chosen you because of our past experience in 1912 with EUROPAMUNDO Berlin/Viena 8 days Tour, which was really good.”

Helpful Report

Posted 4 years ago

Hi Maria, Thank you for your feedback! We regret to hear that you were disappointed with parts of your booking process. To clarify, each tour operator directly sets the pricing you see on our website. Pricing is subject to change depending on availability, departure dates, season and sale periods, and will explain the change in price over a 15 day period. Please also be advised that the tours we sell will not include International Airfare, Insurance or Visas. While they are under the responsibility of each traveller, our 24/7 Customer Support team are always on hand to provide assistance and recommend any resources required! In light of the above, we'll have a member of our Customer Support Team reach out to assist you with your planning. We're very happy to know you enjoyed a great tour with the operator, Europamundo, previously and do hope you have an amazing time on this next tour! We thank you for using TourRadar. Kindest Regards, The TourRadar Team

Posted 4 years ago

“So many tours to choose from and they answer any questions you have super quick!”

Helpful Report

Posted 4 years ago

“Tourradar indicated on the website that there were enough spaces available for my tour which would start 4 days after I booked. Then you send me a message that it may take up to four days to confirm my spot for this tour, which started in four days! The message further asked for my approval of this without giving me any other option (like cancellation/refund). So then why ask me? And how can it take 4! days to confirm something like that? I contacted another place for exactly the same tour and they came back to me within 2 hours. The answers from your employees were not really helpful either. I don't think I'll use tourradar again.”

Helpful Report

Posted 4 years ago

Hi Adrian, Thanks for your review. We regret to hear about your booking experience and hope that you still had a wonderful time on tour despite this. When a booking request is received, tour operators must liaise with their local operations team to confirm that all components and services of the tour can be confirmed for the traveller. As these tour arrangements are reserved around 60 days before departure, any booking requests for departures less than 30 days are usually put “On Request” by the tour operator. To clarify, the availability listed for tours set to depart in under 30 days reflects how many spaces on the tour are still available and not those that can be instantly confirmed. As tour services are mainly finalized within 30 days before departure, any booking requests received at this time do require an additional 3-4 business days before confirmation can be received. For these reasons, it’s not recommended to book a tour last-minute. That being said, we are pleased to see that your booking was confirmed timely. We will reach out directly to see if you have any additional feedback about your booking experience! Kind Regards, The TourRadar Team

Posted 4 years ago

“Plenty to choose from! All questions were answered promptly and professionally. On top, I could customize my trip, by adding extra stays and extra tours. The have solutions for every request. Great experience!”

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Posted 4 years ago

“It was very easy and chat responses to my questions were answered quickly.”

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Posted 4 years ago

“I had several questions and all were answered quickly and helpfully. Amazing thank you”

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Posted 4 years ago

“Coupon code not recognised by the booking program. Previous booking with Tour Radar did not register for discount. Prices of tours increase within a short time frame.”

Helpful Report

Posted 4 years ago

Hello there, Firstly, we want to thank you for taking the time to leave a review based on your booking experience. We have had a look at your booking and can see that your travel credits have not been added to your booking. This is an easy fix and we will be sure to deduct your earned travel credits from your final balance. There are quite a few websites claiming to offer coupon codes, however, these will not be valid TourRadar Promo codes. All valid TourRadar promo codes will come directly from TourRadar and can then be added to your booking. Please note that only one TourRadar savings can be added to a booking. This means that you can choose between TourRadar savings or travel credits. As a booking platform, TourRadar does not have control of specific tour pricing. Tour pricing is at the hands of each individual tour operator. Similar to Airline Tickets, tour pairing can change at any time. To lock in your space as well as the price for a tour, be sure to book the tour or reserve your space 48 hours when available. We thank you for your feedback and we have no doubt that you will have a great time on your tour. If there is anything we here at TourRadar can help you with in the future, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Very easy and the operator at the beginning very helpful”

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Posted 4 years ago

“easy to book”

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Posted 4 years ago

“TourRadar was super responsive to my inquiries and then in following up after I submitted my booking.”

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Posted 4 years ago

“Isaac the leader for the SE Asia tour was simply exceptional. Keep this man on your payroll! He consistently went far beyond his job description going to extraordinary levels to assist and please. You'll see some great places and eat great food. There will be some longish travel days and accommodations will be 2/2+ star by Western standards. This is a trip for travellers not tourists. Also the costs in the countries are insanely inexpensive. Enjoy.”

Helpful Report

Posted 4 years ago

Hi there, Thank you so much for your wonderful review regarding your trip! We're delighted to hear that the tour met and went above all of your expectations, and we're sure the tour operator would love to hear of this too. Please make sure to leave them the same feedback on your booking page, as they'll definitely be able to pass this over to Isaac for you! We hope you've been keeping safe and healthy in the meantime, and we look forward to helping you book your next dream trip soon! Kind Regards, The TourRadar Team

Posted 4 years ago

“It was easy to compare and contrast the various tours, enabling me to book small-group tours to two different areas without conflicting schedules. TourRadar was prompt in answering questions and has kept me fully informed by email.”

Helpful Report

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews