TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“By following up of our booking and giving advice for further services.”

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Posted 6 years ago

“fairly efficient process”

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Posted 6 years ago

“Easy to follow booking instructions on your website. Now hoping that our guided tour wilĺ be as good and adventures as advertised and as mentioned and more so that we can recommend to our friends. Already I have convinced one friend to come with us on this tour.”

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Posted 6 years ago

Hi Emmanuel, Thank you for booking with TourRadar! We're pleased to hear you had a good experience on our site, allowing you to find and book your desired tour with ease. You've chosen a wonderful tour with one of Europe's most experienced tour operators. We recommend in order to best prepare for your trip and to understand what to expect on tour, that you read through the tour documentation thoroughly, plus we have some great online articles about touring in Europe which will help too! While you're getting friends on board to join you on this awesome trip, don't forget that you can refer friends through our referral program which benefits both you and the friend you're referring. Wishing you happy travels Emmanuel! The TourRadar Team

Posted 6 years ago

“Selection of trips was good with lots of dates available”

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Posted 6 years ago

“Overall, good layout to narrowing down cruise choices. However, there were two glitches: 1. The end date of the cruise we chose was stated wrong on your site. The operator's site had the correct date. It's real important to get start/end dates right! 2. For American citizens anyway, the bed choice options are confusing. There should be more buttons: eg. 1. 1 single bed (1 twin bed) [good for 1 person] 2. 2 twin beds [good for 2 people sleeping in separate beds] 3. 1 double bed or larger [ good for 2 people sleeping in the same bed]”

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Posted 6 years ago

Hi Steven, Thank you for taking the time to provide us with your booking experience with TourRadar, we greatly appreciate your constructive feedback. We understand that while our site does offer many great options to assist you with booking your tour easily, there are some aspects of our booking page that could be clearer. For bed preferences, we are aware that this may not be understood by all travellers in our Global community and are working towards making the terminology more universal and for all our travellers. Have a wonderful upcoming trip and please let us know if there is anything else we can help with before you go. Happy Travels! The TourRadar Team

Posted 6 years ago

“We found a tour which was priced below competitors. My questions were answered promptly. Very easy to navigate the website and complete a booking. The reason I am giving a 4 rating instead of 5 is the price rose very quickly. We booked only a couple of days after I first saw the tour, and by that time the price had risen $50 per person. The tour is still future so I will follow this with a review following the tour.”

Helpful Report

Posted 6 years ago

Hi there, thank you for taking the time to provide us with your feedback on your booking experience. We are happy to see that you have enjoyed your booking experience with us. With 24/7 customer support, our team of travel experts is available to help you through the booking processes and answer any questions that may arise. Regarding tour pricing, the rates reflected on the TourRadar booking platform is monitored and updated by the tour operators every 24 hours. Some tour operators offer lower pricing based on how many people you are travelling with. After reviewing your booking we can see that your initial request came through for 1 person which resulted in the higher tour price, as the tour operator does not have a room share option. We are happy to see that the tour operator was in contact with you and your booking has been updated to reflect 2 people with the original price reflected. Should you like to clarify the payment breakdown, the information may be found on the left-side of your confirmed booking page with us or by getting in touch with our customer support team. We hope you have a great upcoming holiday and let us know if there is anything else we can help with in the meantime. Kind Regards, The TourRadar Team

Posted 6 years ago

“Numerous tours from which to choose.”

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Posted 6 years ago

“It was very easy to use, anytime I needed assistance the customer service messaging system was very useful! We were able to book our trip quickly and with an awesome discount!”

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Posted 6 years ago

“The pricing showing on tours is quite misleading but the customer service agents are brilliant, great to talk to and convenient messaging with pretty quick responses. I'm glad they were able to do a deal for me.”

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Posted 6 years ago

“Good to be able to navigate which areas of a country you wish to travel and to select age range”

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Posted 6 years ago

“Website froze when I was making booking, but asked for one of your agent to phone me, she was very helpful and completed the booking.”

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Posted 6 years ago

“Good site good tour”

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Posted 6 years ago

“Excellent and helpful staff”

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Posted 6 years ago

“Selections of the places we are to visit.”

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Posted 6 years ago

“March madness sale saved us money vs other providers of same tour”

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Posted 6 years ago

“responsive and simple booking and good price”

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Posted 6 years ago

“I found the site easy to navigate. The tours are great. Payment was easy. I cant wait to go!”

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Posted 6 years ago

Hi Louise! Making your booking process easy is exactly what we are here for and we're delighted you've chosen TourRadar for just this reason! Our customer's feedback is essential to our success so we really appreciate you taking the time to let us know about your personal experience. Your trip is a great pick and we have no doubt you'll have the experience of a lifetime in the Emerald Isle! Happy Travels! The TourRadar Team

Posted 6 years ago

“They were very responsive and helpful. The only things was the time difference created an obvious challenge with flow of information.”

Helpful Report

Posted 6 years ago

Hello Omulo, Thank you for your review of your TourRadar booking experience. We're super excited you're heading off to Machu Picchu in Peru! While our TourRadar support team is available for you 24/7, we can see there was indeed a delay in confirming your booking. This was largely a result of the additional information needed in order to secure your place on the tour as it includes a special local permit. Your places are now confirmed though, so all that's left to do is prepare for your trip and get excited about your departure! If there is anything we can help with in the meantime, please do get in touch. Happy Travels! The TourRadar Team

Posted 6 years ago

“TourRadar offers a huge range of tours at different price points all on the same website . Was very easy to navigate.”

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Posted 6 years ago

“Made my wish of travelling with my children came true”

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Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews