TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Tour Radar REALLY SUCKS. I booked a tour to Jordan, my wife's dream trip. I had issues getting a visa, because I'm Colombian. After several attempts at embassies, I finally found out that I could get a visa easily through a tourism office in Jordan. Asked for help to Tour Radar and got the same answer as I had gotten several times before "nothing we can do". So I threw away $1,300 USD just because Tour Radar wouldn't give me the name of the company that they outsource in Jordan. Thank you, Tour Radar! YOU REALLY SUCK”

Helpful Report

Posted 8 years ago

“I booked the Eastern Festive Trek not knowing that there was two varying starting points for the exact same trip!!! Why would you call two different trips heading in different directions the same trip name?? This is shockingly unclear and in the title it should state either (A) HEADING SOUTH or (B) HEADING NORTH - There was no indication that there was another option for this trip. They should have two separate titles and it is incredibly misleading!!! So I have now booked a different trip to my friend and spent all of this money and paid for flights to find out I won't even be able to get on the other tour. Incredibly bad form and I will never be using your website again as the map should also clearing state START and FINISH not just have a little flag because that could mean anything!! I am so disappointed as this means my Christmas has now been ruined and I have lost a lot of money. Merry Christmas to me :( :(”

Helpful Report

Posted 8 years ago

Hey Rebecca It was great to speak with you today and get some more insight about this misunderstanding - the last thing we want is for your Christmas to be ruined! As we chatted about today, the listing and names of the tour are provided by the tour operator, Busabout, and unfortunately are not something we have control over. On our website we do list both tours - The Festive Trek (Krakow - Prague) and Festive Trek (Prague - Krakow), along with all the start and end point information on the tour details page that you can view prior to booking your trip. We do work hard to ensure all available information is visible to you before booking, so will take your feedback very seriously and advise our tech team accordingly. We're very sorry that it was not clear to you from the information provided and as discussed we are committed to each and every traveller having a positive experience with TourRadar so will work with you to resolve this misunderstanding. We'll be in touch through your booking conversation with further details, and for now can only offer our apologies that this misunderstanding occurred. Kind Regards Carly

Posted 8 years ago

“I was very disappointed with TourRadar (and Intrepid), both of which I used for the first (and will be the last) time. Having researched a suitable tour as part of an extended trip in Africa, I booked the tour and soon after received notification that the it was confirmed and that it would go ahead by the operator. The requested deposit was paid and I then proceeded to make travel arrangements for the next stage of my trip. A few days later, I was advised that the tour was cancelled which left my travel plans in disarray. So-called alternative tours were unacceptable as is the whole sorry episode.”

Helpful Report

Posted 8 years ago

Hi Andrew We are truly sorry that the trip you booked was cancelled by Intrepid, we know this can be very disappointing and do everything we can to provide you with as much information prior to booking in regards to the status of the trip. As our agents outlined in your booking, unfortunately Intrepid had to cancel the tour for operational reasons as you were the only traveller booked onto that departure date and it would not have been a 'group tour' experience for you, additionally, your departure date was not guaranteed. In providing alternative trips we did endeavour to replace this cancelled trip for you and are sorry to hear that these alternatives of similar itineraries and price range did not meet your expectations. If there is more you wish for us to do for you please do contact us via your booking conversation page as we are committed to ensuring you have a positive booking experience with TourRadar and will be happy to discuss this further with you. We appreciate your feedback and look forward to hearing from you. Kind Regards Carly

Posted 8 years ago

“Whatever you do do not book with these Cowboys, a very poor service offering if I treated my clients the same I wouldn't be in business!!!!”

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Posted 8 years ago

Hey Daniel We're really sorry to hear you are upset about your booking experience. Looking into your booking we can see our team has done everything we can to ensure you received the best possible price on the day you booked your trip, plus you earned travel credits and we applied additional savings to your booking at your request. If there is more we could do for you do let us know by contacting us via your booking conversation and we will happily assist, as our number one goal is to always ensure our travellers have a seamless booking experience with us. Thanks Carly

Posted 8 years ago

“very poor customer service, diappointing”

Helpful Report

Posted 8 years ago

Hi Glen, Thank you for bringing your evaluation of our customer support to our attention. First and foremost, I would like to apologize for any inconvenience we may have caused you as a result of this miscommunication that has led to your distrust. Our Customer Support team is highly trained and I am discouraged to hear of your negative experience. Above all else, providing excellent customer service is our main goal. Given the opportunity, I would like to have the chance to speak with you on the phone to be able to make things right. You are a valuable repeat customer of TourRadar and we would hate to leave unanswered questions in the air. Please contact me at your convenience. Michael Pötscher CMO at TourRadar +44 20 3095 6554

Posted 8 years ago

TourRadar is rated 4.5 based on 6,721 reviews