TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I am a single traveller and had difficulty booking for just one person. Although the website said there was a single person option for a supplement when I came to fill in the online form it would not accept just one person. I understand that Tourradar are aware of the problem and will fix it.”

Helpful Report

Posted 4 years ago

Hello Colin, Thank you very much for taking the time to leave a review and it was a pleasure speaking with you earlier! Having tried to add the single supplement to a mock booking, we also ran into the same issue. We are currently looking further into this matter to find the cause and make sure this does not continue to happen. Here at TourRadar, we want every aspect of booking a tour to be a flawless and smooth experience. This type of feedback helps us continue to help provide a wonderful booking experience for all travelers and for that, we thank you! We are glad that you were able to book this amazing tour and that we were able to add the single supplement on for you! Again, we truly thank you for your wonderful feedback and we have no doubt you’ll have a great time on your tour and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“Clear information”

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Posted 4 years ago

“Overall, very responsive.”

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Posted 4 years ago

“First time using Tourradar. So far so good! Fingers crossed it will live up to its online reviews. Holiday not until January 2021!”

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Posted 4 years ago

Hi Patricia, We're so happy your first experience with us was worthy of those golden 4-stars! TourRadar is grateful to know there are those still keen to travel once these unprecedented times are behind us. We're always delighted to hear of new customers and we will do our best to live up to expectations. Our 24/7 Customer Service team is always on hand to assist you, right up until your departure! We sincerely thank you for choosing TourRadar to book your adventure, and we hope you have a wonderful time on your tour in January! Happy adventuring, The TourRadar Team

Posted 4 years ago

“Fast response to questions and friendly representatives”

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Posted 4 years ago

“I booked our experience and got confirmation a day and a half later. I was getting a little worried that we were going to miss this deal. I emailed and the company twice to see what was going and they promptly got back to me to patient. It was all good and we look forward to planning the rest of our trip.”

Helpful Report

Posted 4 years ago

Hi Jennifer, Thank you for your wonderful review! We understand waiting for confirmation can be worrying, however, confirmation can take anywhere between 2-4 business days and the tour operator will always do their best to reach out within this time. We understand you placed your booking when COVID-19 was just beginning to impact everyone, and so we imagine this may have unfortunately caused a bigger delay. However, we are very happy to know you were confirmed, and will soon be busy planning the adventure of a lifetime! We hope you have a wonderful trip when the time comes, and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“It took awhile to get a confirmation and I didn't know about a single supplement right away but before my card was charged. I have used the company before. It is reliable and has had good communication with me. It is worth booking with TourRadar rather than the company that runs the tour because of better communication.”

Helpful Report

Posted 4 years ago

Hi Philip, Thank you for your wonderful feedback; it's lovely to hear of your positive booking and customer experience! As our operator partners often have to confirm they're able to run the tour on your selected date, sometimes it can take a little longer for the traveller to receive confirmation, but we're glad to see they were able to confirm this fairly quickly for you! We pride ourselves on our 24/7 customer service, so we're very happy to know we were able to meet your needs. TourRadar wishes you all the best, and we’ll be happy to assist you again with finding and booking your next dream tour when the time comes! Kind Regards, The TourRadar Team

Posted 4 years ago

“Quick, efficient, correct information followed by adjustment. Thank you”

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Posted 4 years ago

“Lots of tours to choose from with a wide range of prices.”

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Posted 4 years ago

“There were lots of options and easy to book.”

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Posted 4 years ago

“I found the booking experience very easy, however getting answers about a particular trip was a bit more challenging. I had questions about booking an optional experience with the trip and TourRadar had to communicate with the tour operator, who actually didn't answer the exact question initially. By the time the question was answered the tour I wanted was fully booked, so I thought I lost out. However the following week it reappeared on the website of both TourRadar and the tour operator, so I was able to book the trip. I loved the fact that TourRadar's price was actually $150 less than the tour operator's price. I will use TourRadar again to hopefully find good trips at reasonable prices.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for sharing your booking experience with us. We’re pleased to hear that you were ultimately able to book your dream tour on TourRadar, despite some initial challenges with availability. Your continued support is greatly appreciated! Kind regards, The TourRadar Team

Posted 4 years ago

“Straightforward but with one scary wait for booking confirmation!”

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Posted 4 years ago

“Super easy and efficient”

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Posted 4 years ago

“It was very easy to book our trip. I had a few questions because I needed more details and they have been answered quickly.”

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Posted 4 years ago

“Easy, quick and responsive process of TR impressed me. Thank you.”

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Posted 4 years ago

“Easy to navigate. I was easily able to find what I was looking for, all the details were covered.”

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Posted 4 years ago

“Schnelle, unkomplizierte Buchung”

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Posted 4 years ago

Hi there, Thank you for taking the time to leave our team with a review. We love receiving feedback from all of the different cultures that book with TourRadar! TourRadar is happy to hear that you had a fast, uncomplicated booking experience. We look forward to sending you on the adventure of a lifetime. Happy Travels, The TourRadar Team.

Posted 4 years ago

“Was a simple process and when we couldn't get our first choice of dates, they were very obliging in moving us to another date.”

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Posted 4 years ago

“Everyone was wonderful--knowledgable and helpful. The only thing I would recommend at this point is to remove the queston about pre-existing conditions re: travel insurance. We do not buy travel insurance until after the confirmation AND we do not have pre-existing conditions, but my answer to the question caused quite a long delay in confirmation. We are so excited to go on this trip thru TourRadar!”

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Posted 4 years ago

Hi Linda, Thank you for your review. We're delighted to hear that everyone who helped you with your booking was knowledgable and helpful! As per your correspondence, we likewise gathered that the tour operator may have missed your previous message about pre-existing conditions and decided to ask again just to be on the safe side. We're glad to see that this has since been sorted out and that you're now all confirmed. Kind Regards, The TourRadar Team

Posted 4 years ago

“The staff have all been very helpful in organising a cycling tour.”

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Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews