TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“There is a ton of options for tours and the agent Lulu we are dealing with is super friendly and helpful in rearranging the tour to suit our schedule”

Helpful Report

Posted 5 years ago

“Fantastic researching & booking experience with prompt responses to all my queries! Thanks, Julia.”

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Posted 5 years ago

“Website is easy to use. Feedback was quick and understandable.”

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Posted 5 years ago

“Great communication and all very easy”

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Posted 5 years ago

“Quite user friendly the website is. Booking was easy peezy. Tour operators information, Popularity based choices and cheaper options listed were helpful. Thanks for the opportunity. Looking forward to the tour. Cheers Ta Vinay”

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Posted 5 years ago

“Finding a good trip price was easy, multiple choices offered on one site and my follow up question received a quick response from both TourRadar and when the question was handed off to the provider.”

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Posted 5 years ago

“I'm well experienced tour operates for allover Ethiopia with special offers and excellent services. So could you help me to selling my package on tourradar marketing please? Thanks in advice Regards Fenta”

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Posted 5 years ago

“After I studied the TourRadar web site and selected the cruise I wanted, it was very easy to sign up for it. Although the cabin I wanted was not available, they offered me an acceptable alternative and agreed to put me on a wait list for my first choice cabin. Their web site was easy to navigate, and their representative, Nadine, was punctual and courteous in her replies.”

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Posted 5 years ago

“Tour radar does little to communicate with its partners, namely Discovery Nomads. We arrived in Rome and were booked into a stinky economy room. When we called they said there was nothing they could do about the terrible accommodations. The hotel manager apologized saying this was a late booking by TourRadar all they had were economy rooms. We found a decent room down the street. Tour Radar responded to our terrible vacation saying Discovery Nomads are the responsible party. Pay Tour Radar send your complaints to Discovery Nomads!”

Helpful Report

Posted 5 years ago

Hello Terry, Thank you for your review. We're sorry to hear about your experience upon arrival on your tour in 2017. We've been in touch with you recently to understand what happened on your tour as we have no record of being notified of your disappointment until recent weeks. We understand now, that the operator of the tour was notified of your dissatisfaction with the first tour hotel and although they facilitated your room being changed, you opted to discontinue the tour. The operator maintains that no refund was due in your case, referencing their booking terms and conditions that state: “arriving late or leaving an adventure in progress, for any reason whatsoever, will not result in a refund.” While we sincerely regret your dissatisfaction upon starting your independent tour, there is unfortunately no longer any opportunity for TourRadar or your tour operator to retroactively address your complaint from events occurring two years ago. We recommend you always contact your booking agent for any issues surrounding your booking in a timely manner in order to effect the best opportunity for a favourable outcome. If there is anything we can do to offer you a superior experience in the future, we'll be happy to oblige. Respectfully, The TourRadar Team

Posted 5 years ago

“Fast response. I was really impressed how easy I was offered early return to Amman.”

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Posted 5 years ago

“Website very convenient. Clear and detailed.Lots to choose from :different countries, different trips,different age groups, different budgets etc. Back-up very fast and sufficient. Highly recommend to trip seekers.”

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Posted 5 years ago

“Very easy to book straight forward,quick response.”

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Posted 5 years ago

“It was easy to find the tour we were looking for, lots of options and easy to navigate”

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Posted 5 years ago

“Quick and easy.”

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Posted 5 years ago

“I stumbled upon this website while researching for river cruises. Subscribed and found it to be amazing. Lots of real deals and impressive offers. Introduced to my friends and students in the group chats.”

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Posted 5 years ago

“Instructions linkages and access to all options very easy to navigate.”

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Posted 5 years ago

“I had to cancel but I would definitely book with TourRadar next time I travel.”

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Posted 5 years ago

“I required live chat assistance to complete as I was not able to make changes. Then I was not able to go back and complete the live chat.”

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Posted 5 years ago

Hi there! Thank you for taking the time to leave us a review. We can see that one of our team members reached out to you earlier today via phone to discuss any issues you may have encountered with our live chat and to gather information about your booking experience. We appreciate your willingness to provide your valuable feedback as we here at TourRadar are continuously working hard to improve all aspects of the customer experience. We wholeheartedly welcome any further feedback you may have and are available to you 24/7 via phone and live chat. Thanks again for your time, and have a wonderful weekend! Kind regards, The TourRadar Team

Posted 5 years ago

“The site provides the necessary information to be able to see what you get and the process of booking is very straightforward.”

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Posted 5 years ago

“Booking at Tourradar has been an easy one. The itinerary are clear and the agents are accomodating.”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews