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TourRadar Reviews

4.6 Rating 6,712 Reviews
91 %
of reviewers recommend TourRadar
Company Reviews Metrics Info
4.6
Based on 6,712 reviews
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.4 out of 5
Returns & Refunds
Refunds Process
Difficult
Read TourRadar Reviews

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any English
Christopher
Verified Buyer
“Easy and responsive to our questions.”
Helpful Report
Posted 5 years ago
Kima A
Unverified Reviewer
“Good experience. Quick response. I liked our tour and we had an amazing time.”
Helpful Report
Posted 5 years ago
Larry
Verified Buyer
“quick response by knowledgeable customer service by phone or email”
Helpful Report
Posted 5 years ago
Subbarao
Verified Buyer
“Excellent operator Good experience , happy”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“It was an excellent communication to ask & get a reply so quickly”
Helpful Report
Posted 5 years ago
Natalie
Verified Buyer
“I have now booked two tours with TourRadar. I only wish I'd known about this site sooner! It's fab!”
Helpful Report
Posted 5 years ago
Stephen
Verified Buyer
“All of the information was available, booking staff were very helpful and prompt. Overall a very positive experience !”
Helpful Report
Posted 5 years ago
Michal
Verified Buyer
“Good choice of trips, a wide range of prices.”
Helpful Report
Posted 5 years ago
Dawn
Verified Buyer
“Previous tour was exactly as booked and planned. But the last tours we booked 1 to India and 1 to Nepal separately but concurrent did not work out well . The tour operator cancelled our tour to India, which left us with a tour to Nepal that we have to cancel or find another tour to India that fits, and if we cancel our Nepal tour we only get half our deposit back. Very frustrating.”
Helpful Report
Posted 5 years ago
Hi there Dawn, Thank you for your review. We regret that your tour operator of choice was not able to confirm your booking. With 35,000+ tour listings across 1,500+ operators, we are confident that we will be able to assist you with finding a suitable alternative. One of our agents will follow up with you in the next couple of days to discuss your preferences and review all possible options. We look forward to speaking with you. Have a wonderful day! Kind regards, The TourRadar Team
Posted 5 years ago
Eveline
Verified Buyer
“Easy and quick communication with both tourradar and the operator. Booking without problems.”
Helpful Report
Posted 5 years ago
Mike
Verified Buyer
“The tour I did was to the locations I expected. Disapointed with the fact that I requested to be part of a group and ended up by myself with a great driver and the couriers were all good in the 3 locations. The 1st Hotel was a substandard and the 2nd hotel was good.”
Helpful Report
Posted 5 years ago
Hello Mike, Thank you for your feedback. We can see you booked and travelled on a tour labelled on our site as Private/Custom and apologise for misunderstanding your preference to join a group. We’ll be in touch with you directly to see if we can affect a suitable resolution for you. Regards, The TourRadar Team
Posted 5 years ago
Ana
Verified Buyer
“Good service”
Helpful Report
Posted 5 years ago
Julie M
Verified Buyer
“I like the options of tours and companies that the TourRadar experience gives me, and the ability to ask questions and be answered by the operators, This is only the second trip I've booked using them, but on the success of the first, and the reviews whilst looking at options for the second... I'm happy.”
Helpful Report
Posted 5 years ago
Rabeh
Verified Buyer
“I like the detailed information,”
Helpful Report
Posted 5 years ago
Kristina
Verified Buyer
“I was looking for a tour to Switzerland and TourRadar popped up. It was extremely helpful because it had a listing of all trips involving Switzerland from a number of different companies, allowing me a very easy way to check a number of options in one place. I would definitely utilize this platform in the future when searching a group tour.”
Helpful Report
Posted 5 years ago
Janelle
Verified Buyer
“operator was good, Tom I think. he sent me a link to book on. ended up booking over the phone but the site was good”
Helpful Report
Posted 5 years ago
Kenneth C
Verified Buyer
“I tried to book online but was unable to.I phoned an agent and he was very helpful but I almost gave up after several botched attemtps on line.”
Helpful Report
Posted 5 years ago
Hi there Kenneth, Thank you for taking the time to leave us a review. We are sorry to hear that you had issues booking online but are very glad that one of our agents was able to assist you via phone. We can see that you now have a confirmed booking and appreciate that you have chosen TourRadar for your touring needs. We will follow up with a call within the new few days to gather feedback from you about your online booking experience. Until then, we hope you have a very wonderful weekend! Kind regards, The TourRadar Team
Posted 5 years ago
Natasha
Verified Buyer
“We have not taken the tour yet, so the review is about my booking experience. I was very satisfied with the process. Kim explained all the details, contacted the local tour operator regarding age restriction, and was very friendly and professional.”
Helpful Report
Posted 5 years ago
Karen
Verified Buyer
“I really appreciated the knowledge and professionalism of the representative I spoke with. Aliona was very personable. She took the time to answer all of my questions and made sure I had a clear understanding to confirm my booking. She’s a great asset to the TourRadar team!”
Helpful Report
Posted 5 years ago
Saundra
Verified Buyer
“Variety of tours is good. Filters help. However, I find that the details of tours are often sadly lacking and even incorrect. TourRadar should do a better job of seeing that correct information is given and look into the description and even edit if necessary. Why is this not done? I have booked, but still have misgivings as I am still trying to work out the final details and tour company does not seem to understand my questions and answer them accordingly. Connections are very important as the tour I booked is my last in Africa and I will leave for flight to return home the following day. I do not wish to be stranded and miss my flight. The details in the description on your website are not at all what they are telling me via messages on your website. My tour date is in September so hopefully all will be worked out by then, but it leaves me feeling anxious.”
Helpful Report
Posted 5 years ago
Hello Saundra, Thank you very much for taking the time to leave a review. We are glad to hear you appreciate the variety of our tours on our website and find our filters helpful. Upon further investigation, it seems as if the tour operator is providing inconsistent information than what is provided in the itinerary. Rest assured, we will reach out to them to ensure the accuracy of their tour details page. In addition, we see that you were waiting for some information in your booking conversation page, which the tour operator has addressed. They will keep you posted once they have an update. Best Regards, The TourRadar Team
Posted 5 years ago
TourRadar is rated 4.6 based on 6,712 reviews
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