TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“The lady was empathetic and helpful. Thanks.”

Helpful Report

Posted 5 years ago

“Very attentive to my needs as a tourist who is not a native English speaker. They provided all necessary information.”

Helpful Report

Posted 5 years ago

Hi there Sara, Thanks for taking the time to provide your feedback. We are sorry to hear that you felt the operator has been impolite to your questions. Upon further investigation, we were unable to locate your concerns in your booking page as the tour operator has been fairly responsive and clear in their responses. Rest assured, your feedback is important to us and we will be in touch with you directly for more information. Regards, The TourRadar Team

Posted 5 years ago

“I feel everything was fine.”

Helpful Report

Posted 5 years ago

“I booked a trip and was immediately sent a random set of letters as a password but no instructions for how to manage or change this. Later I was sent another link to set up access to an account. The password from before bears no relevance. I already have 108 active passwords for all sorts of stuff I use once in a blue moon and faced with setting up yet another one I simply stopped my interaction with Tourradar and closed down. I might try to access my own information at some later point but I do not understand why everything has to be so difficult to access by the consumer.”

Helpful Report

Posted 5 years ago

Hey Catarina, Thank you for your feedback. We understand that login’s and passwords can be a bit overwhelming and hard to remember. However, creating a profile is mandatory to ensure that your booking profile is safe and only accessible to you. Each traveler profile contains private and sensitive information so it is our mission to make this a secure area. Also, your TourRadar profile is where you will find your Travel Credits, conversation page and all relevant information for your upcoming tour. If you ever have trouble accessing your profile, we would be more than happy to help. We are here to help you 24/7, via phone, email and live chat! Kind Regards, The TourRadar Team

Posted 5 years ago

“We are still waiting for your confirmation for Nov. 2.2019 so that we can book our flights which is getting expensive every day. Rathin Ghose”

Helpful Report

Posted 5 years ago

“Booking process went well. Hoping to enjoy the tour too.”

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Posted 5 years ago

“Great experience, all my questions answer in detailed. Quick follow up as well. Looking forward to my trip.”

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Posted 5 years ago

“Good system for booking. Very well explained.”

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Posted 5 years ago

“HORRIBLE BAD CUSTOMER SERVICE. DO NOT TAKE THEIR ADVICE AND BOOK THE TOUR BEFORE A FLIGHT BECAUSE IT IS A SCHEME SO THEY CAN CHARGE YOU TO CHANGE YOUR BOOKING IF YOU HAVE TROUBLE FINDING YOUR FLIGHT DATES TO MATCH THE TOUR. BEEN WAITING 2 DAYS FOR A RESPONSE ON WAIVING THE FEE BUT BEFORE I BOOKED IT THEY WERE REPLYING VERY QUICK. FEELING VERY UNCOMFORTABLE AND CONSIDERING CANCELLING MY TOUR NOW!!!”

Helpful Report

Posted 5 years ago

Hello Kevin, We're sorry to hear you feel you've been misled. You're absolutely correct that we recommend travellers wait to receive their tour booking confirmation and their tour is guaranteed to depart, before booking flights. The reason for this is, once you've booked your flights, there is no guarantee the specific tour departure you intend to book, will still be available. You also need to make sure the tour operator of the tour you're booking has guaranteed your tour to depart. If you book your flights before this, you may find yourself needing to change your flights, which often incurs a significant cost. We're glad we were able to speak with you over the phone to arrange your new tour dates so you can go ahead and book your flights once we send your confirmation. Thank you again for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 5 years ago

“Easy and responsive to our questions.”

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Posted 5 years ago

“Good experience. Quick response. I liked our tour and we had an amazing time.”

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Posted 5 years ago

“quick response by knowledgeable customer service by phone or email”

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Posted 5 years ago

“Excellent operator Good experience , happy”

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Posted 5 years ago

“It was an excellent communication to ask & get a reply so quickly”

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Posted 5 years ago

“I have now booked two tours with TourRadar. I only wish I'd known about this site sooner! It's fab!”

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Posted 5 years ago

“All of the information was available, booking staff were very helpful and prompt. Overall a very positive experience !”

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Posted 5 years ago

“Good choice of trips, a wide range of prices.”

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Posted 5 years ago

“Previous tour was exactly as booked and planned. But the last tours we booked 1 to India and 1 to Nepal separately but concurrent did not work out well . The tour operator cancelled our tour to India, which left us with a tour to Nepal that we have to cancel or find another tour to India that fits, and if we cancel our Nepal tour we only get half our deposit back. Very frustrating.”

Helpful Report

Posted 5 years ago

Hi there Dawn, Thank you for your review. We regret that your tour operator of choice was not able to confirm your booking. With 35,000+ tour listings across 1,500+ operators, we are confident that we will be able to assist you with finding a suitable alternative. One of our agents will follow up with you in the next couple of days to discuss your preferences and review all possible options. We look forward to speaking with you. Have a wonderful day! Kind regards, The TourRadar Team

Posted 5 years ago

“Easy and quick communication with both tourradar and the operator. Booking without problems.”

Helpful Report

Posted 5 years ago

“The tour I did was to the locations I expected. Disapointed with the fact that I requested to be part of a group and ended up by myself with a great driver and the couriers were all good in the 3 locations. The 1st Hotel was a substandard and the 2nd hotel was good.”

Helpful Report

Posted 5 years ago

Hello Mike, Thank you for your feedback. We can see you booked and travelled on a tour labelled on our site as Private/Custom and apologise for misunderstanding your preference to join a group. We’ll be in touch with you directly to see if we can affect a suitable resolution for you. Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews