TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

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English

“Simple and easy to booked!”

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Posted 1 year ago

“I had a seamless experience. The platform is easy to browse and use. No surprises from booking to payment. My only complaint is that prices displayed during the initial search are only for multiple travelers. It would be nice to have a filter/option displaying the prices for solo travelers from the get-go instead of having to complete a few booking steps before finding the single supplement”

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Posted 1 year ago

“The website is very easy and people are very friendly and helpful.”

TourRadar 5 star review on 14th November 2023

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Posted 1 year ago

“Good communication. Quick response to all inquiries”

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Posted 1 year ago

“In general, the tour permitted us to view the 3 main cities , but due to health issues, we had to pass on the walking tours of Florence and Venice. We did those on our own. Two of the 3 Hotels were great (Rome and Venice), but the Executive Hotel in Florence, we were not impressed with the room, or the front desk service, who seemed to be indifferent to us, even when asking for info. The fast train service was great, but it would have been nice to have Hotel transfer from Florence and Venice to the train station.”

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Posted 1 year ago

“Loads of tours to choose from, easy to book, quick responses to my questions, travel credits. I have done 3 tours through Tourradar already and happy to do more.”

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Posted 1 year ago

Hi Alice, Thank you for your kind feedback! We are delighted to learn that you've booked three adventures with us and are eager to book more. Our team is pleased to hear that your booking experience has been seamless, with quick responses. Ensuring excellent response times and a smooth booking process is a priority for us here at TourRadar. We wish you all the best on your upcoming travels, and upon your return, you will receive more travel credits to use toward your next adventure. Best Regards, The TourRadar Team

Posted 1 year ago

“Very good and easy. I wish itinerary was more informative and optional tours and priced included.”

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Posted 1 year ago

“By using the TourRadar platform, I was able to specifically search through the many tours, and choose one that best met my needs. Booking and paying for the tour was easy. It was also very easy to contact the tour operator with my questions and updates. TourRadar was very proactive in providing me all the info I needed to know for the tour.”

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Posted 1 year ago

“Good services.”

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Posted 1 year ago

“I always have an easy time booking and making a reservation.”

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Posted 1 year ago

“Second time we have used your radar and they have been proven to be consistently reliable, offer great tours and the big bonus is allowing to pay you holiday off. During covid we had no problem getting a refund. Good job all concerned, you will keep us as customers while your providing great service”

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Posted 1 year ago

“Smooth; quick response.”

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Posted 1 year ago

“I wish we had realised this company is a third party seller. There was an almost complete lack of information about the logistics of the main tour they were onselling and the short unrelated trip offered by yet another company that had been added onto the main tour. It was a disappointing and confusing experience.”

Helpful Report

Posted 1 year ago

Dear Heather, Thank you for sharing your feedback, and we sincerely regret any confusion or disappointment you experienced during your travels. TourRadar serves as an organized adventure platform, connecting travellers globally with a diverse range of operators. Our goal is to offer a comprehensive site where operators can upload detailed itineraries, tour information, pricing, and more. This empowers travellers to make informed decisions by comparing, reviewing options, and engaging directly with operators before booking. We value your input, and it's disheartening to learn that you found the logistics of the adventure lacking in communication, resulting in a less-than-optimal experience as we understand the importance of clear and transparent information while abroad. Your feedback will be forwarded to the operator you selected, ensuring they are aware of your experience. Moreover, we will continue to review our platform to enhance areas that can provide better assistance and clarity for future travellers. Despite the challenges, we sincerely hope you found some enjoyment in your destination, and should you have any further questions our support team is available to you 24/7 via live chat and phone. Kind regards, The TourRadar Team

Posted 1 year ago

“You guys suck!”

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Posted 1 year ago

Hi Edward, We're truly sorry to hear that you had a less-than-satisfactory experience. Your feedback is valuable to us, and if there is anything we can do to assist we ask that you please reach out to us directly through your booking page as this will allow us to address your issues more effectively. Your satisfaction is important to us, and we appreciate the opportunity to be in touch. For anything else, our friendly support team are available 24/7 via live chat or phone. Kind regards, The TourRadar Team

Posted 1 year ago

“TRAVELERS BEWARE. THIS COMPANY IS A FRAUD. THEY SELL YOU A DREAM VACATION AND THAT IS NOT WHAT YOU GET AND TO TOP IT OFF, WE DID NOT FEEL SAFE AND HAD NO COMMUNICATION OR RECOURSE WITH THIS FRAUDULENT COMPANY. I have been to over 60 countries and Tour Radar is absolutely the worst company I have ever traveled with. We hired Tour Radar, because as two women traveling in the Middle East, we were concerned about safety. And this company randomly dropped us off to two unidentified men in an unmarked minivan in the middle of the desert that was not on any itinerary other than “transfer”. The following day, we were left at the camp with no information and were expected to wait for a “transfer”. We inquired multiple times about who and when with no response. Again - no communication. Next, we purchased a flight upgrade to replace a 10 hr drive. The flight upgrade did not in fact, get us to our destination any earlier but in fact much later and was not an upgrade at all. We suspect it was a way to compensate again for poor planning and to take more of our money - again no communication. Next, they gave us the incorrect flight info on the itinerary and never corrected it or apologized, and in fact argued it was correct when it was not. Again- poor communication and failure to acknowledge fault Next, we arrived finally at a hotel hours later due to poor planning on the tour company’s part, to a hotel with no toilet paper, clean towels, or plugs/chargers for our phones- absolutely disgusting! How is this acceptable? Time after time, this company refused to acknowledge any problems with their reservations, itinerary, or inability to contact anyone for help. How can a company like this stay in business as it is so unreputable? Their response? We do not use What’s App. We do not monitor message board nights or weekends. After 5 weeks of attempting to find a resolution, there was none. All they said was “We gave you the services you purchased.” Their customer service is truly the worst I have ever experienced during and after the trip. PLEASE AVOID IS COMPANY AT ALL COSTS, THEY WILL RUIN YOUR VACATION AS THEY DID OURS.”

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Posted 1 year ago

Hi Leonie, Thank you for taking the time to share your experience with us. We deeply value feedback from our travellers as it allows us to consistently improve our platform and ensure our operator's services meet the expectations of all our customers. We have heard your concerns and frustrations with the various aspects of your recent travel experience, and we are saddened to hear that your journey did not align with what you were hoping for. That said, we want to assure you that we take such analysis seriously, and we are committed to investigating the matter thoroughly. Currently, we can see a member of our support team is actively looking into the details you've raised and we appreciate your patience as we work to understand the situation fully and address your concerns. We appreciate your update, though can see your case is still open, and this is still an ongoing conversation within our teams who are working toward a fair outcome. As fellow travellers, we share your concern for safety as a number one priority, both for ourselves and our valued customers, and we understand the importance of feeling secure and well-supported throughout your journey. We hope you can find some ease in knowing we are consistently evaluating our operators, as well as reviewing their traveller's feedback and experiences every day, and we would not partner with an operator whose values did not also align with this. For now, your notes have been forwarded to our relevant teams who will carefully review your comments to see how we can better emphasize communication within our ongoing exchanges with your operator, and your insights play an essential role in our continuous efforts to provide transparent and reliable travel experiences. We thank you once again for sharing your perspective with us and we look forward to continuing to communicate with you on your dedicated booking conversation page. Kind regards, The TourRadar Team

Posted 1 year ago

“Be advised don't book with this company. I booked a trip to Switzerland and it was cancelled by the company. It was less than a week after we booked the trip when they cancelled the trip. They would not refund the insurance we took out to protect the trip. I'm out of a trip and an extra $228 even though the trip isn't for 2 more months. It is difficult to get in touch with the company when you have a problem. They don't answer emails and reaching by phone is ridiculous.”

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Posted 2 years ago

Hi there, We understand how disappointing it must be when you were looking forward to your adventure in Switzerland, then the operator canceled it going ahead. This can be due to different reasons, which they have communicated to you directly. One of our dedicated Customer Relations agents is already taking the opportunity to investigate your booking further and is in contact with you within your personal conversation page. Our Vienna, Toronto, and Brisbane - teams are organised in a way to cover support to customers 24/7 anywhere in the world. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can be assured, that your case is being worked on with utmost care. Thank you and kind regards, The TourRadar Team

Posted 2 years ago

“The tour (London to Rome) was acceptable overall, below are Pro’s and Con’s as we experienced the tour. Pros 1. Two of four tour guides were helpful and added to our trip 2. Comfortable bus that was not too crowded 3. Hotel provided breakfast were good Cons 1. Very poor communication to the group about many things. We were told there would be “panels” at the first hotel and we would meet the guide in the evening for and introduction. Neither of these things happened and the guide showed up late in the morning. 2. The first guides English was not adequate for a tour guide. 3. The biggest complaint is the location of the hotels provided, they were always a long way from the city center. We were put in a hotel that was an hour out of London (with traffic) and were provided NO help on how to get to the city center. The same thing happened at every visited city – VERY disappointing. If a properly located hotel were not available, a pre-printed card with options for getting to the city the tour was visiting would be easy and valuable for the people on the tour. In some cases, we were given a handwritten note to take a picture of for help. On more than one occasion it was inaccurate or incomplete. 4. The tour was left mid-day in Paris and told that there would be no available transfer back to the hotel many kilometers away. People had no idea how to get back to the hotel, or even what the name of the hotel was. This was not communicated in advance to the people on the tour and the tour guide handled it poorly. Directions given on the spot by the tour guide about the subway system were wrong and added to the frustration.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write such a detailed review, of your recent tour in Europe. As for now, you can expect our Customer Relations team to reach out to you directly, to gather more details on your concerns raised. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. We hope despite the mentioned negative points, that you had some memorable moments and enjoyed the beautiful sights! Thank you and take care. The TourRadar Team

Posted 2 years ago

“We haven't been home more than a week from Egypt and I already miss my Egyptian tour guides and friends from Beyond the Nile. The itinerary they put together along with the accommodations and personal availability made for a vacation of a lifetime. The Egyptian tour guides were all very educated on Egyptian history and did well at keeping our 17 people group enthralled. This was not accidental, the guys from Beyond the Nile are very interested in the performance of these tour guides. After the tours they were at the hotel and would ask about the tour guides and what we thought. This was very assuring for us. As for the accommodations, the hotels and the cruise boat were very nice and we never had an issue with cleanliness. I will recommend that you bring Fabreeze for rooms as Egypt does allow smoking in rooms. My favorite hotel was the in Luxor as we had a front row view of the Nile at night with a great view of the Karnak Temple on the west bank lit up at night. Now let me talk about the overnight train from Cairo to Luxor. This is what I call an experience. My husband and I we made the best of this experience, however would we do it again..hmmm not sure. The train is managed by the government and although the porter does his best to help with your needs (food, drinks), the train compartments wreak of smoke (Fabreze) and the courters are not very big. Oh and you share a bathroom and it smells of urine. So, if you are up for that kind of experience then yes, if not upgrade for the flight. Now the tipping. If someone assists you with anything, they will ask for a tip. Although, you pay in advance for tips, you should get small Egyptian pound (5 or 10) so you can give them out. Even the excursions, although the guides are said to be tipping for group you will get whispers asking for more. It's completely up to you, but we just got small bills. Clothing: well as a female I was concerned that I wore the RIGHT clothing. What i will say to this is if your Grandma wouldn't approve.. then don't wear it. Otherwise dress comfortably and try to avoid sandals at the pyramids (lots of sand between the toes) and if you choose a skirt wear shorts under incase you want to ride the camels. If you are concerned about safety, I can honestly say I never felt concerned for my safety, well except for trying to cross streets (you will see what I'm referring to when you arrive). I hope you choose to go to Egypt and you won't be disappointed with this tour company they will set you up for a Trip of a Lifetime. You just need to be open to the opportunity. Must do's: Balloon ride Giza night show/dinner (if option) Museum of Civilization Abu Simbel Tombs of Ramses IV and V in Valley of Kings For the extra tours we did most of them and my favorite was the hot hair balloon ride over the Nile. This was such a surreal experience. At first, I thought of our safety, but I can assure you these guys are professionals. Once up in the air, I knew our captain knew his stuff. WHAT AN EXPERIENCE!! Prepare to be amazed by the sunrise over the Nile and the view of the Hatshepsut Temple. Another MUST is Abu Simbel, this is a 3hr ride one way, but worth it and it is a great time to catch up on some sleep. Originally we did not select for this trip, but Ahmed convinced us to go and he was 100% correct!”

TourRadar 5 star review on 9th November 2022

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Posted 2 years ago

Hello Sally, We are so happy to read that your tour in adventure Egypt with Beyond The Nile Tours has been great! We at TourRadar highly appreciate it when you take the time to share some lovely details, as your operator has been taking care of you well. Partnering with smaller tour operators can allow travelers such as you to experience an authentic way of touring. Once you are ready to book your next adventure, get in touch! We are available 24/7. Thank you for your wonderful review! The TourRadar Team

Posted 2 years ago

“Disappointed Totally with no customer support.. August 2022 Worst experience in my life of traveling . Please don’t book tours unless you have gone through every detail of the description, what includes and not. If the insurance is included in your tour please get the fine print of the insurance. Because i had an accident while on tour and the insurance was included but they didn’t take me to a hospital, medical center or simply give any treatment. I had to do on my own. Please be careful with this company. They are just sponsoring tours from a third party operator from each country. TourRadar Reference ID 764253-11DVG”

TourRadar 1 star review on 23rd October 2022

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Posted 2 years ago

Hello there, We are sorry to see that you are disappointed with the support that has been provided to you, with regard to the incident mentioned while on tour. After a check on your booking, it has come to our attention that our dedicated Customer Relations team has reached out to you already and liaised between you and the respective operator. It is correct that TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travellers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. If there is anything else we can do for you, please let us know, you know how to reach us and we´ll be happy to help! Best regards, The TourRadar Team

Posted 2 years ago

“TURKEY TOUR OF 9 days was so DISAPPOINTING August 2022… Worst experience in my life of traveling . Please don’t book tours unless you have gone through every detail of the description, what includes and not. If the insurance is included in your tour please get the fine print of the insurance. Because i had an accident while on tour and the insurance was included but they didn’t take me to a hospital, medical center or simply give any treatment. I had to do on my own. Please be careful with this company. They are just sponsoring tours from a third party which they have no control over.”

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Posted 2 years ago

Hi CKR, We are saddened to see, that you did not have a positive experience when exploring Turkey with one of our operators, and are sorry that you feel disappointed in our support. As you state that travelers should read all information thoroughly that is provided when booking through our platform, we do recommend the same! Travel has so many aspects, and we can assure you booking with TourRadar makes it fast, easy, and secure. Our online platform hosts over 2,500+ tour operators and 50,000 adventures, each with their respective info pages and genuine reviews from other travelers, so all concerns and open questions can be addressed. We can see that our Customer Relations team has already reached out to you to liaise between you and the operator. We truly hope that your cut from the mentioned accident healed fast and that you are doing well! Please don´t hesitate in reaching out to us again if there is anything else we can do for you. Warm regards, The TourRadar Team

Posted 2 years ago

TourRadar is rated 4.5 based on 6,721 reviews