Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

“I wish we had realised this company is a third party seller. There was an almost complete lack of information about the logistics of the main tour they were onselling and the short unrelated trip offered by yet another company that had been added onto the main tour. It was a disappointing and confusing experience.”

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Posted 1 year ago

Dear Heather, Thank you for sharing your feedback, and we sincerely regret any confusion or disappointment you experienced during your travels. TourRadar serves as an organized adventure platform, connecting travellers globally with a diverse range of operators. Our goal is to offer a comprehensive site where operators can upload detailed itineraries, tour information, pricing, and more. This empowers travellers to make informed decisions by comparing, reviewing options, and engaging directly with operators before booking. We value your input, and it's disheartening to learn that you found the logistics of the adventure lacking in communication, resulting in a less-than-optimal experience as we understand the importance of clear and transparent information while abroad. Your feedback will be forwarded to the operator you selected, ensuring they are aware of your experience. Moreover, we will continue to review our platform to enhance areas that can provide better assistance and clarity for future travellers. Despite the challenges, we sincerely hope you found some enjoyment in your destination, and should you have any further questions our support team is available to you 24/7 via live chat and phone. Kind regards, The TourRadar Team

Posted 1 year ago

“You guys suck!”

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Posted 1 year ago

Hi Edward, We're truly sorry to hear that you had a less-than-satisfactory experience. Your feedback is valuable to us, and if there is anything we can do to assist we ask that you please reach out to us directly through your booking page as this will allow us to address your issues more effectively. Your satisfaction is important to us, and we appreciate the opportunity to be in touch. For anything else, our friendly support team are available 24/7 via live chat or phone. Kind regards, The TourRadar Team

Posted 1 year ago

“TRAVELERS BEWARE. THIS COMPANY IS A FRAUD. THEY SELL YOU A DREAM VACATION AND THAT IS NOT WHAT YOU GET AND TO TOP IT OFF, WE DID NOT FEEL SAFE AND HAD NO COMMUNICATION OR RECOURSE WITH THIS FRAUDULENT COMPANY. I have been to over 60 countries and Tour Radar is absolutely the worst company I have ever traveled with. We hired Tour Radar, because as two women traveling in the Middle East, we were concerned about safety. And this company randomly dropped us off to two unidentified men in an unmarked minivan in the middle of the desert that was not on any itinerary other than “transfer”. The following day, we were left at the camp with no information and were expected to wait for a “transfer”. We inquired multiple times about who and when with no response. Again - no communication. Next, we purchased a flight upgrade to replace a 10 hr drive. The flight upgrade did not in fact, get us to our destination any earlier but in fact much later and was not an upgrade at all. We suspect it was a way to compensate again for poor planning and to take more of our money - again no communication. Next, they gave us the incorrect flight info on the itinerary and never corrected it or apologized, and in fact argued it was correct when it was not. Again- poor communication and failure to acknowledge fault Next, we arrived finally at a hotel hours later due to poor planning on the tour company’s part, to a hotel with no toilet paper, clean towels, or plugs/chargers for our phones- absolutely disgusting! How is this acceptable? Time after time, this company refused to acknowledge any problems with their reservations, itinerary, or inability to contact anyone for help. How can a company like this stay in business as it is so unreputable? Their response? We do not use What’s App. We do not monitor message board nights or weekends. After 5 weeks of attempting to find a resolution, there was none. All they said was “We gave you the services you purchased.” Their customer service is truly the worst I have ever experienced during and after the trip. PLEASE AVOID IS COMPANY AT ALL COSTS, THEY WILL RUIN YOUR VACATION AS THEY DID OURS.”

Helpful Report

Posted 1 year ago

Hi Leonie, Thank you for taking the time to share your experience with us. We deeply value feedback from our travellers as it allows us to consistently improve our platform and ensure our operator's services meet the expectations of all our customers. We have heard your concerns and frustrations with the various aspects of your recent travel experience, and we are saddened to hear that your journey did not align with what you were hoping for. That said, we want to assure you that we take such analysis seriously, and we are committed to investigating the matter thoroughly. Currently, we can see a member of our support team is actively looking into the details you've raised and we appreciate your patience as we work to understand the situation fully and address your concerns. We appreciate your update, though can see your case is still open, and this is still an ongoing conversation within our teams who are working toward a fair outcome. As fellow travellers, we share your concern for safety as a number one priority, both for ourselves and our valued customers, and we understand the importance of feeling secure and well-supported throughout your journey. We hope you can find some ease in knowing we are consistently evaluating our operators, as well as reviewing their traveller's feedback and experiences every day, and we would not partner with an operator whose values did not also align with this. For now, your notes have been forwarded to our relevant teams who will carefully review your comments to see how we can better emphasize communication within our ongoing exchanges with your operator, and your insights play an essential role in our continuous efforts to provide transparent and reliable travel experiences. We thank you once again for sharing your perspective with us and we look forward to continuing to communicate with you on your dedicated booking conversation page. Kind regards, The TourRadar Team

Posted 1 year ago

“Be advised don't book with this company. I booked a trip to Switzerland and it was cancelled by the company. It was less than a week after we booked the trip when they cancelled the trip. They would not refund the insurance we took out to protect the trip. I'm out of a trip and an extra $228 even though the trip isn't for 2 more months. It is difficult to get in touch with the company when you have a problem. They don't answer emails and reaching by phone is ridiculous.”

Helpful Report

Posted 1 year ago

Hi there, We understand how disappointing it must be when you were looking forward to your adventure in Switzerland, then the operator canceled it going ahead. This can be due to different reasons, which they have communicated to you directly. One of our dedicated Customer Relations agents is already taking the opportunity to investigate your booking further and is in contact with you within your personal conversation page. Our Vienna, Toronto, and Brisbane - teams are organised in a way to cover support to customers 24/7 anywhere in the world. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. You can be assured, that your case is being worked on with utmost care. Thank you and kind regards, The TourRadar Team

Posted 1 year ago

“The tour (London to Rome) was acceptable overall, below are Pro’s and Con’s as we experienced the tour. Pros 1. Two of four tour guides were helpful and added to our trip 2. Comfortable bus that was not too crowded 3. Hotel provided breakfast were good Cons 1. Very poor communication to the group about many things. We were told there would be “panels” at the first hotel and we would meet the guide in the evening for and introduction. Neither of these things happened and the guide showed up late in the morning. 2. The first guides English was not adequate for a tour guide. 3. The biggest complaint is the location of the hotels provided, they were always a long way from the city center. We were put in a hotel that was an hour out of London (with traffic) and were provided NO help on how to get to the city center. The same thing happened at every visited city – VERY disappointing. If a properly located hotel were not available, a pre-printed card with options for getting to the city the tour was visiting would be easy and valuable for the people on the tour. In some cases, we were given a handwritten note to take a picture of for help. On more than one occasion it was inaccurate or incomplete. 4. The tour was left mid-day in Paris and told that there would be no available transfer back to the hotel many kilometers away. People had no idea how to get back to the hotel, or even what the name of the hotel was. This was not communicated in advance to the people on the tour and the tour guide handled it poorly. Directions given on the spot by the tour guide about the subway system were wrong and added to the frustration.”

Helpful Report

Posted 2 years ago

Hello, Thank you for taking the time to write such a detailed review, of your recent tour in Europe. As for now, you can expect our Customer Relations team to reach out to you directly, to gather more details on your concerns raised. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. We hope despite the mentioned negative points, that you had some memorable moments and enjoyed the beautiful sights! Thank you and take care. The TourRadar Team

Posted 1 year ago

“We haven't been home more than a week from Egypt and I already miss my Egyptian tour guides and friends from Beyond the Nile. The itinerary they put together along with the accommodations and personal availability made for a vacation of a lifetime. The Egyptian tour guides were all very educated on Egyptian history and did well at keeping our 17 people group enthralled. This was not accidental, the guys from Beyond the Nile are very interested in the performance of these tour guides. After the tours they were at the hotel and would ask about the tour guides and what we thought. This was very assuring for us. As for the accommodations, the hotels and the cruise boat were very nice and we never had an issue with cleanliness. I will recommend that you bring Fabreeze for rooms as Egypt does allow smoking in rooms. My favorite hotel was the in Luxor as we had a front row view of the Nile at night with a great view of the Karnak Temple on the west bank lit up at night. Now let me talk about the overnight train from Cairo to Luxor. This is what I call an experience. My husband and I we made the best of this experience, however would we do it again..hmmm not sure. The train is managed by the government and although the porter does his best to help with your needs (food, drinks), the train compartments wreak of smoke (Fabreze) and the courters are not very big. Oh and you share a bathroom and it smells of urine. So, if you are up for that kind of experience then yes, if not upgrade for the flight. Now the tipping. If someone assists you with anything, they will ask for a tip. Although, you pay in advance for tips, you should get small Egyptian pound (5 or 10) so you can give them out. Even the excursions, although the guides are said to be tipping for group you will get whispers asking for more. It's completely up to you, but we just got small bills. Clothing: well as a female I was concerned that I wore the RIGHT clothing. What i will say to this is if your Grandma wouldn't approve.. then don't wear it. Otherwise dress comfortably and try to avoid sandals at the pyramids (lots of sand between the toes) and if you choose a skirt wear shorts under incase you want to ride the camels. If you are concerned about safety, I can honestly say I never felt concerned for my safety, well except for trying to cross streets (you will see what I'm referring to when you arrive). I hope you choose to go to Egypt and you won't be disappointed with this tour company they will set you up for a Trip of a Lifetime. You just need to be open to the opportunity. Must do's: Balloon ride Giza night show/dinner (if option) Museum of Civilization Abu Simbel Tombs of Ramses IV and V in Valley of Kings For the extra tours we did most of them and my favorite was the hot hair balloon ride over the Nile. This was such a surreal experience. At first, I thought of our safety, but I can assure you these guys are professionals. Once up in the air, I knew our captain knew his stuff. WHAT AN EXPERIENCE!! Prepare to be amazed by the sunrise over the Nile and the view of the Hatshepsut Temple. Another MUST is Abu Simbel, this is a 3hr ride one way, but worth it and it is a great time to catch up on some sleep. Originally we did not select for this trip, but Ahmed convinced us to go and he was 100% correct!”

TourRadar 5 star review on 9th November 2022

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Posted 2 years ago

Hello Sally, We are so happy to read that your tour in adventure Egypt with Beyond The Nile Tours has been great! We at TourRadar highly appreciate it when you take the time to share some lovely details, as your operator has been taking care of you well. Partnering with smaller tour operators can allow travelers such as you to experience an authentic way of touring. Once you are ready to book your next adventure, get in touch! We are available 24/7. Thank you for your wonderful review! The TourRadar Team

Posted 1 year ago

“Disappointed Totally with no customer support.. August 2022 Worst experience in my life of traveling . Please don’t book tours unless you have gone through every detail of the description, what includes and not. If the insurance is included in your tour please get the fine print of the insurance. Because i had an accident while on tour and the insurance was included but they didn’t take me to a hospital, medical center or simply give any treatment. I had to do on my own. Please be careful with this company. They are just sponsoring tours from a third party operator from each country. TourRadar Reference ID 764253-11DVG”

TourRadar 1 star review on 23rd October 2022

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Posted 2 years ago

Hello there, We are sorry to see that you are disappointed with the support that has been provided to you, with regard to the incident mentioned while on tour. After a check on your booking, it has come to our attention that our dedicated Customer Relations team has reached out to you already and liaised between you and the respective operator. It is correct that TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travellers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. If there is anything else we can do for you, please let us know, you know how to reach us and we´ll be happy to help! Best regards, The TourRadar Team

Posted 1 year ago

“TURKEY TOUR OF 9 days was so DISAPPOINTING August 2022… Worst experience in my life of traveling . Please don’t book tours unless you have gone through every detail of the description, what includes and not. If the insurance is included in your tour please get the fine print of the insurance. Because i had an accident while on tour and the insurance was included but they didn’t take me to a hospital, medical center or simply give any treatment. I had to do on my own. Please be careful with this company. They are just sponsoring tours from a third party which they have no control over.”

Helpful Report

Posted 2 years ago

Hi CKR, We are saddened to see, that you did not have a positive experience when exploring Turkey with one of our operators, and are sorry that you feel disappointed in our support. As you state that travelers should read all information thoroughly that is provided when booking through our platform, we do recommend the same! Travel has so many aspects, and we can assure you booking with TourRadar makes it fast, easy, and secure. Our online platform hosts over 2,500+ tour operators and 50,000 adventures, each with their respective info pages and genuine reviews from other travelers, so all concerns and open questions can be addressed. We can see that our Customer Relations team has already reached out to you to liaise between you and the operator. We truly hope that your cut from the mentioned accident healed fast and that you are doing well! Please don´t hesitate in reaching out to us again if there is anything else we can do for you. Warm regards, The TourRadar Team

Posted 1 year ago

“I do not know where to begin...our guide Vjeran was SPECTACULAR!!We saw everything.The Northern Lights, Whales,Snow,Waterfalls,Crater,and much,much more.I intend to revisit your beautiful country again in the near future and would hope that Vjeran would be my guide!!!!!!!Our accomadations ere faabulous, food great and of course the working fol ks GREAT! I have been home in Boston for less than 24 hours and miss you already!Give Vjeran a big hug from Alexander,Vicki,Rosemary and Bryan.”

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Posted 2 years ago

Hello Vicki, We are stoked to see that your adventure up North has been spectacular and you got to create memories that will last a lifetime! We at TourRadar highly appreciate it when you take the time to share some lovely details, as your operator has been taking care of you well. Partnering with smaller tour operators can allow travelers such as you to experience an authentic way of touring. Once you are ready to book your next adventure, please get in touch! We are available 24/7. Thank you for your review and take care. The TourRadar Team

Posted 1 year ago

“Would highly recommend Tour Radar! Myself, along with 2 lady friends have just enjoyed an outstanding 5 night private tour on Romania. Our Tour Guide Vlad was wonderful in every way, knowledgeable, easy to talk to, flexible with adjustments to itinerary (if needed), sense of humour. We were very lucky to be the only 3 passengers in a spacious and comfortable van. The places we visited and scenery were just sensational. Hotels were excellent, so well located and comfortable. Could not fault this tour. Well worth the cost. Lucky ladies were we!”

TourRadar 5 star review on 12th October 2022

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Posted 2 years ago

Hi Dianna, Your wonderful review of your past travels to Romania is the reason we at TourRadar are doing what we´re doing: Connecting travelers like you to their life-enriching trips, offering an easy-to-navigate platform, and communication channel with our operators. We make booking multi-day tours seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. Don´t hesitate in reaching out to us again, when you are ready to book your next dream adventure! Cheers! The TourRadar Team

Posted 1 year ago

“Luxury private golden triangle tour. A honeymoon had been booked eventually having had to cancel 3 times because of Covid.Our honeymoon had been planned for the start of the tour 13 th October 2022. I recent had a hospital consultation and was instructed I need surgery for vascular disease.I informed the tour operator on the 19 th September of the dreadful situation and was told I couldn’t put the tour back I was unable to get a refund because the hotels had been booked and paid for. I had also booked hotels for prior to the tour and the ending of the tour extensions and was able to get a full refund or move dates. We are devastated by this news as we are not in a financial position to ever visit India again. Kim McCartney Robin Wilson”

Helpful Report

Posted 2 years ago

Hi Kim, First of all, we hope our reply finds you well and healthful! It's truly regrettable that due to the surgery, you could not continue with your Honeymoon plans in India this October. We understand fully though, that your well-being is the most important element in celebrating your marriage. After a check, we are happy to see that you have successfully found a resolution after communicating and working together with our Customer Relations team, as well as with your local tour operator. Connecting travelers like you to their life-enriching adventures is our mission, so we will always try our best to keep your travel dreams alive. All the best and take care. The TourRadar Team

Posted 1 year ago

“We were hosted in Egypt by Remon from timeless travel, he was really amazing, knowledgeable, kind and really proud of his heritage. I do feel that we had value for money with this tour, it was really busy however we really did get to experience the historical aspects of Egypt.”

TourRadar 4 star review on 9th October 2022

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Posted 2 years ago

Hi Yashika, TourRadar makes booking multi-day tours seamless and timely, partnering with 2,500+ operators to offer more than 50,000+ adventures in 160+ countries. We are happy to see that your adventure in Egypt with Timeless Travels has been amazing! As we are continuously wanting to improve our services, feedback for us and the 2,500+ operators we partner with is very important. If you have suggestions for optimisation, we would love to hear your input. Thank you for choosing TourRadar. The TourRadar Team

Posted 1 year ago

“Their website won't take my payment, I called them and repeated all of the travellers' information and they still couldn't confirm the payment, then they said they'd call me on Monday with their payment specialist, but nobody called me. So I then called on Monday, again, and they said they had no information about the reservation and that a payment specialist wasn't around but would call me the next day. This is just the most ridiculous process!”

Helpful Report

Posted 2 years ago

Hi there, We regret seeing that your booking experience has not been smooth at the start. In the meantime, we are happy to see that the issues have been resolved successfully and our support team has reached out to you with regard to that. At last, the booking has been confirmed swiftly and the communication between you, the operator and us improved tremendously. If there was anything else you´d like to share, please let us know, we are grateful for any feedback. Thank you. The TourRadar Team

Posted 1 year ago

“I would say overall this tour delivered on all its deliverables that it promises that you will see, HOWEVER, TourRadar contracts out each leg of your itinerary to smaller local travel companies, which caused problems for us. We were initially informed by an employee for a third-party travel company in Athens that all hotel transfers were private and that drivers would have our names at the airport/port, etc. However, in reality, this simply was not the case, which caused us major confusion and resulted in us missing our transfer once in Naxos where the driver did not have our names but the name of the hotel instead. Also, on that part of the tour, the transfer to our hotel was NOT private as previously indicated and the tour was over capacity unlike what was indicated on the website. Overall, the consistency of your travel experience cannot be guaranteed if you go with TourRadar, so I would recommend looking into other travel companies.”

Helpful Report

Posted 2 years ago

Hello Faye, We appreciate you taking the time to write us a review on your recent trip to Greece, and are happy to see that overall, you had a good time. It is correct that TourRadar is an online marketplace offering over 50,000+ adventures from +2,500 different tour operators, hence we do not run the trips ourselves. We verify all operators, keep your payments secure, and give travelers access to thousands of impartial and trusted reviews. We also provide premium 24/7 customer service and offer the best possible prices. Our aim is to bridge the gap for travelers to explore the world on a fun-filled adventure, and our vision is to connect as many people as we can to life-enriching experiences. Despite your situation on transfers not being smooth as mentioned, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team

Posted 1 year ago

“Let’s just say I travel a lot and have been on many tours in Europe and this was the worst. The context person on my bus didn’t speak English, never explained anything to the 8 other English people in my group. We had to bring our own luggage down to the bus every time. Had to chase him down and ask what time the bus is leaving every morning. Never explained anything to any of us. I ended up leaving the tour in Barcelona and doing my own thing and taking the fast train to Madrid. This tour had the worst customer experience ever.”

Helpful Report

Posted 2 years ago

Hello Natalie, We are sorry to see you feel this way about your last trip to Europe with one of our operators. After a check on your booking, we can confirm that our dedicated Customer Relations team has worked through your negative experience together with the respective tour operator. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Thank you for your review. The TourRadar Team

Posted 1 year ago

“Run! Run for your dear life and make sure they don’t take your 7,020.00 euros (roughly $10,000 Australian dollars). It was a nightmare from the moment I stepped on board. The cruise director, Jan Pedersen, had a hissy fit because 70 passengers did not turn up from USA. They were on the runway and the co-pilot didn’t show up so they couldn’t come. That’s when he had a melt down about his financial loses for a cruise ship that was supposed to have 150 people. I seem to become the sad target as I wasn’t told it was meant to be group bookings only and not individual travellers. On day 1 I approach him with my English printed excursion sheet and he says to me it’s all in German and the tour guides will be speaking in German and he can’t just change it for just me. I never even asked him to change it. I have a masters in international communication and I have worked as an employment and discrimination lawyer as well. I have never had a problem being surrounded by people who want to speak in their own language. I even gave him an example where a good friend (a city councillor in Australia) of Chinese descent invited me to his victory party (I was his campaign manager) and all his friends and family were Chinese and spoke Chinese. He asked if I would be offended or uncomfortable if they all spoke in Chinese. I had no problems. I enjoyed conversing in English with them and watching their culture and listening to their language. I thought this example would reassure Jan and it did make him come around. I even said I studied and came first in German in high school (many years ago) and he gave me his German excursion sheet. I used google to translate and the English sheet to compare and pick what I wanted. However, before he agreed, he said to me (like it was my fault) “do you know you’re the only individual on this group and from Tour Radar? Everyone else is in a group. You’re supposed to be in a group.” I soon realised how nasty it was becoming because I wasn’t part of a group. I also am not someone from a high socioeconomic background to please the cruise director. He said to me at one stage “where am I going to fit you? You’re not German, you’re not American bank group and you’re not from Israeli group.” I wanted to say I’m a human being and a paying customer, isn’t that enough? However I remained calm and civil. On my first excursion I got put with a German family and one couple who only spoke English and French. Before getting on the bus they had decided for Guide to speak in English instead of German and he said it was requested by the couple. I had no problems and he spoke in both German and English. I was upset though when I realised that, because I had emailed and complained to Tour Radar, the Guide was saying things familiar to my complaints that I had mentioned privately in my email to Tour Radar. A Tour Radar agent confirmed she had forwarded my email to the cruise director. I was upset but understood she did it to resolve the matter and with the begs intentions however Jan (cruise director) was stupid enough to tell the Guide and all of a sudden it was horrifying public knowledge instead of the matter being resolved privately and without bringing it to the attention of other guests. The cruise director, for some weird reason, got the tour guide involved and the tour guide said “don’t blame me, Jan got me to say it.” This was after I got angry that the tour guide was saying there was no segregation or racism if the customers were grouped according to languages. I said I’ve done my masters in international communication and languages have everything to do with culture and race. The worst part was when someone in the group said “maybe next time we’ll be able to have the tour in German.” I thought I never objected. I never requested it to be in English and the comment was underhanded but not surprising given the governing mentality of the cruise ship and the corporate culture highly influenced by a particular language (German) and as a result tied in to a cultural group, which makes others not welcomed (unless money plays a part and you’re from the “Old Second National Bank” or “Home State Bank” and then Jan and Leuftner is willing to turn a blind eye. As the saying goes “money, money always honey in a rich man’s world” (ABBA song). I had a second horrible experience where I could not freely sit wherever I wanted to - all the other groups had reserved tables (numbered tables) and so the segregation proceeded (the ones from the banking groups are all American, the Bishvils are all Jewish and some Germans are participating but they’re being called “the German group.” My first night I was told I’d feel more comfortable with the Americans. I said to the waiter I don’t mind if I sit with Germans. I don’t have a problem. They made a German family sit with me. Then the next morning at breakfast another waiter is forcing me to sit with the same German family. I thought what if I want to sit alone and I can’t be this woman hanging around a poor German family 24/7. What if they want family time. I said this to the waiter. This was my complaint to Tour Radar in the email that was advertised by Jan to the guide on the excursion. I return from the excursion and the head Hungarian hotel manager says he needs to speak to me about sitting arrangement. At this point I thought I’m going to go crazy as I haven’t enjoyed a single moment and every person keeps bringing it up. I let him speak and said to him I don’t want to make a mountain out of a mole hill. Please just resolve it and move on. He said I could sit wherever I like and any person I wanted to sit and have dinner with me, whether it be him or the captain or anybody else, would be happy to. However the nightmare didn’t end here. I went to dinner and one particular Hungarian waiter forced me to sit at a table with Americans. I didn’t have a problem at that point as I thought maybe he hasn’t been told yet. However try having dinner or eating with four to five new people each time asking you about your life. Sometimes sitting alone is nice and welcomed. Or choosing where you want to sit at all. Another meal time (I think it was lunch and before the Hungarian Hotel Manager spoke to me) I got told by three other waiters tell me I’d feel comfortable sitting at another table with Americans because I speak the same language. I’ve never felt offended in my life. I asked “you’re telling me I should sit with Americans just because I speak English?” The reply was a simple “yes.” They didn’t know (or cared) that I am Armenian by nationality, born in Lebanon and my mother speaks in broken English (which I always tell her she speaks in perfect English to me). The icing on the cake was when at another lunch time I saw two sets of plate as I tried to sit there (feeling very uncomfortable about the whole table reservations based on language and culture) I was told two people had requested to sit alone. I thought how very accomodating for them. Is it because they’re German or become they have money? At one time I had an argument with Jan about how it’s not my fault if Tour Radar booked me for this trip if it’s meant to be a group trip. He said it’s Tour Radar’s fault because Tour Radar would have been told by Leuftner that they only accept group bookings. He tried to blame solely Tour Radar and I said to him that it really was Leuftner’s fault for taking my money and forcing me on a trip from hell. I said if it is Leuftner’s policy that there can’t be any individual travellers and only group bookings then Leuftner should have stood by its policy and morals and told Tour Radar “No sorry you have to go back and tell this individual we only accept group bookings” and not have taken my money. I said “either Lueftner should have stood by it’s principles and company policy or chosen to make money (profit).” It obviously chose to make money and didn’t care that an individual like myself would be faced with such distress and discomfort and have an extremely bad trip as long as the other “groups” are happy with their experiences. There is so much more I could tell you. I’ve been forced to sit potatoe chips and chocolate in my cabin so I don’t have to deal with the whole dinner situation and the seating. Yesterday I cancelled got on the D-Day trip with the “American group” and the “Israeli Group” as Jan calls them because of the bad experience of having to listen about stones and walls and being the only person on the tour. D-Day was important as a small amount of Australians were part of the British Navy/Army and also flew across the skies in the efforts to save their fellow American Army/Navy friends. A great day robbed because of a cruise director, ship and company policy that “languages” (in essence cultures) must be grouped. I have chronic pain and because I didn’t go on that bus trip I was forced to walk over an hour to the next town (tourist information said it was an easy 40minutes walk) to see Victor Hugo’s museum and then back an hour to the boat. If I was even told by the ship personnel that there is absolutely nothing to do in Caudebec en Caux and they don’t open cafes or restaurants (very little) until 3pm I wouldn’t have gone out. However if I had that comfortable bus trip to Normandy Beach and the other areas I wouldn’t have come to the ship and put heat pack, with huge blister underneath my feet and unbearable pain throughout the evening and then only to be brought to tears by a heartless cruise director. He changes his mind the way sails change in the wind. My final complaint yesterday was when I received a late brochure about today’s events. I was shocked that it was different from what the initial tour brochure stated, which was that guests we didn’t want to go on any excursion could get off at Les Andeleys and then get off at Vernon. The daily program (brochure) that was brought to me last night stated that if you don’t go on an excursion you cannot leave the boat. I was upset. When I phoned the front desk one cruise personnel told me a ridiculous reason. He said those tourists who aren’t on an excursion cannot leave the ship because the Mayor of Les Andeleys doesn’t allow it. Imagine telling a lawyer who has also worked alongside criminals such a ridiculous lie. I went along with it and then I phoned back and asked if I could speak to Jan but he said Jan was busy after I heated him speaking to someone. You see, one thing I discovered about Jan’s character is that he loves the sound of his voice. One evening he hurried the guests upstairs of where we were late to hear him speak. I looked at one waiter (as one intelligent American observed they are all Romanians because they’re cheap labour) with all these dishes he was picking up and I said can I have tea as it hadn’t been served (part of the supposedly free and available 24 hours as part of the package). He says yes you can go upstairs and have it there or here. I said I’ll go up as I felt sorry for him and then I ask for tea upstairs and I get hit with a bill of 2,50 euros. I was shocked! Nevertheless back to last night, so I was speaking to Jan and I asked him about daily brochure and if guests could not get off was this because the ship was going to go to Vernon to pick up the other guests on the excursion and he says yes. I replied to him that this was not what the initial brochure said, which would constitute false advertising by Tour Radar and Leuftner, and that I wanted to go complain to Lueftner management and I wanted an email. Jan says I can email him. I knew if I email him that email wouldn’t see the light of day and a very intelligent and switched on American tourist said the same thing to me before I brought it to his attention. Luckily there are highly intelligent guests on this ship. I tell Jan I don’t want to email him and I want to email Leuftner management and in an arrogant and angry voice he says “I am the cruise director and I am a the highest one here on the cruise ship.” What an arrogant person I thought! The highest one on the ship in terms of rank and management is the ship’s captain. Tonight we’re having a farewell dinner with the Captain but, again, I won’t be attending and I’ll be starving in my room with potato chips and chocolate. Jan then tells me to email Tour Radar and I said Tour Radar is only the sales agent and not the one responsible for this cruise or the experiences I’ve had to endure. I then said I need to get off this ship. I’ll go on the cruise and he says “no, you wrote a letter saying you don’t want to do the tour anymore. You can’t change your mind. You’re not going.” I was shocked and distressed given that he first tried to persuade me to go and because I said I was going to complain he then refused for me to go on the excursion. He has tried to talk to me several times today and I have not wanted to have anything to do with him. I have written to Tour Radar but not received a response. I’m literally on this ship and I can’t wait to get to Paris and go home. DO NOT BOOK THIS CRUISE OR BOOK ANY OF LEUFTNER OR AMADEUS. However, that being sad my heart goes out to the staff and crew who are so generous, hard working and have tried to been so supportive of me and my ordeal on this ship. As the American guest said, Jan only spoke in German when he was drawing the raffle tickets and on the day the majority of guests returned from Normandy Beach for the remembrance of D-Day. he didn’t realise that most of the guests were on the other side of where the gun was being pointed: down at the beach towards Americans (obviously the rest were Jewish who’s ancestors survived the holocaust. I’ve never come across such a toxic environment where guests are “grouped” and solo travellers are caused distress and money matters so much to a cruise director and to Lueftner obviously. I told Jan this morning he only cares about money and little does he know I have the admiration and respect of several Australian politicians and former Australian Prime Ministers. I said I don’t have money but I have their admiration and respect.”

Helpful Report

Posted 2 years ago

Hello Rose, We appreciate you taking the time to write us such a detailed review, though it deeply saddens us to see that you did not enjoy your cruise with Lueftner Cruises. After a check in our system, we can see that your complaint has been successfully handled by our Customer Relations team, and they liaised between you and Lueftner Cruises. We hope your communication with us at TourRadar and the dedicated agents who you´ve had contact with, offered you some form of resolution for the experience you had. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour and cruise operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Thank you. The TourRadar Team

Posted 1 year ago

“I am trying to book a tour through Tour Rader. I have contacted about 6 tour companies on the list and not one company has got in touch with me. I have made two or 3 attempts. What is wrong.”

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Posted 2 years ago

Hi there, We are happy to see you are interested in booking a tour through us but are sorry to see you encountering issues in doing so. As soon as you have found some particular tours to your liking, you can contact the tour operator directly, by clicking "Ask A Question" right below the photos. This way you get the most detailed information and answers, to open questions that may arise. Please bear in mind that due to different time zones, the operator might not get back to you immediately, and we kindly ask for patience for at least one business day. Our Vienna, Toronto, and Brisbane - TourRadar teams are organised in a way to cover support to customers 24/7 anywhere in the world. Our travel experts offer exceptional service, while providing an unbiased comparison of tours based on both personal and past customer experiences. We're available to answer any questions or concerns via online chat, phone or email, always happy to help: https://www.tourradar.com/contact Looking forward to hearing from you! The TourRadar Team

Posted 1 year ago

“Wij hebben “Het beste van Zwitserland 1-8 t/m 9-aug” geboekt. Reis organisator zou iemand aansturen & ons (4 mensen) laten oppikken bij treinstation Zurich ZB en zouden brengen naar hotel. Trein aankomst tijd heb ik eerder al doorgegeven aan reis organisator-Tourradar. Helaas op de eerste dag (1-aug) was er niemand van Tourradar aanwezig toen wij aangekomen waren in Zurich. Wij hebben gezocht, gewacht, en konden niemand vinden. Wij hebben gebeld. Het werd aan ons verteld dat wij daar nog ongeveer 15min-30min moeten blijven wachten. Na het bellen hebben we taxi genomen om zelf naar hotel te gaan. Omdat we op Zurich treinstation niet meer konden wachten. We waren al uitgeput na een lange reis van +/-10u lang (trein van Nederland naar Zurich). - Ophalen dag was voor ons beleving heel slecht geregeld. - Overnachting op de hele 9 dagen tour was op sommige plaats is ok, op andere plaats niet ok (kamer was klein, hotel was oud enz..) - ontbijt op enkele hotel is ok, en op andere hotel is waardeloos. Er stond weinig eten op de tafel. - Tourgids vertelde weinig over bezoekplaats in zwitserland, tijdens busreis. Kortom hele tour viel ons heel erg tegen.”

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Posted 2 years ago

Hello Jennifer, We appreciate your understanding that we will reply to your review in English. Firstly, we regret seeing that your tour in Switzerland did not meet your expectations. To clarify, TourRadar is simply the booking agent for your individual tour and we do not arrange any aspects of your adventure. This has all been done by your tour operator. As a booking platform for multi-day adventures, we offer trips from over 2,500 tour operators on our site, so valuable feedback such as yours means we can work with individual tour operators to provide insight on how to improve satisfaction levels in the future. Your feedback regarding this incident has been taken note off and will be looked into by our Customer Relations team. Thank you. The TourRadar Team

Posted 1 year ago

“Easy, helpful, with quick response. Makes your travel worry less and enjoyable.”

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Posted 2 years ago

Hi Ashfaq, Travel has so many aspects, and we can assure you booking with TourRadar makes it fast, easy, and secure. Our online platform hosts over 2,500+ tour operators and 40,000 adventures, each with their respective info pages and genuine reviews from other travelers. Thank you for your positive review, we highly appreciate it! The TourRadar Team

Posted 1 year ago

“Tourradar wildwest with Amadeo. Tour guides Roberto and steve cirello are excellent.Drivers are good except the one who drove us to LA with sprinter on Aug.5.He was impolite, irritable, disrespectful and practically yelling at us.We are with italians and french tourists and they were not impressed. This driver is ruining your reputation. When the Italian was begging to stop by nearest starbucks coz one of them needs to use the bathroom, he said , this is not Europe.He was practically yelling at my husband when he mistakenly stopped in 4pts sherraton in culver city which we did not asked for.While in Vegas , my husband asked Roberto if we can be dropped off our hotel in LAX 4 pts sherraton in Airport BLVD.and he said no, we dont do that.To begin with, farmers market and 4 pts sherraton CULVER city are the pick and drop off venues.”

Helpful Report

Posted 2 years ago

Hello Ofelia, We appreciate you taking the time to leave us a review about your last trip to the Wild West you went on with Amadeo. Despite your mentioned concerns with one driver, we truly hope that you had a wonderful time exploring! In case any travel-related questions may arise in the future, our 24/7 customer support team at TourRadar is always happy to help and guide you on our platform. Thank you! The TourRadar Team

Posted 1 year ago

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

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