TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Easy, but slightly slow response times.”

Helpful Report

Posted 3 years ago

“My most recent booking was a Covid-effect reschedule. Appears original trip no longer available but found something similar. Still waiting for a response as to whether my original deposit will be transferred to the new booking. Travel credits seem to be new? The booking process is definitely easy. With regard to my original trip, my experience was that the Travel Radar staff were always available, with very quick e-mail response time. Am hoping for a positive group tour experience in Sept 2022. As always, the single rate appears excessive - taking my chances I will be matched with a good room-mate.”

Helpful Report

Posted 3 years ago

Hi there, Thank you for taking the time to leave a review and providing your valuable feedback on the booking process. We have reached out to you directly on your conversation page to answer any remaining questions you might have leading up to departure. We have no doubt you’ll have a great time on your adventure, and we are always available via email, phone and live chat for anything you may need! Happy Travels, The TourRadar Team

Posted 3 years ago

“Booking was simple enough, but we didn’t understand the process of also needing a confirmation number from tour operator, which we waited several days for. Otherwise good communication with Tour Radar.”

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Posted 3 years ago

“Booking tour is quick and easy”

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Posted 3 years ago

“Booking was easy and when I called for some clarifications Ben and Jennifer were very helpful.”

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Posted 3 years ago

“Post communications are below par. Currently another tour pending but lacks clarity. Unable to understand a 3 day tour is +$510 /day pp. Advise to my prior agreeing???”

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Posted 3 years ago

“I use TR a lot. They are responsive and easy to work with.”

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Posted 3 years ago

“I contacted " Joe " in Vienna who booked the tour " 10 day Ancient Egypt tour. He promised that he would email me information on travel insurance and the cancellation policy in 10 minutes. I am still waiting 24 hours later. Alan Stewart Joe followed thru today. I am very pleased.”

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Posted 3 years ago

“There is a bewildering amount of information to get onto that website, and because I booked two trips, it was rather confusing to make sure I gave all the correct information to both. Your agents, however, were very responsive and I think I got everything completed the way it needed to be.”

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Posted 3 years ago

“My booking representative was very helpful in making sure all my requests were promptly filled. However, due to time differences (6 hours) between Denver and Iceland negotiations took longer than expected. I would have found it more helpful to speak via telephone to get the answers to my questions. The direct contact phone numbers were not immediately visible on the initial pages I found for iceland.”

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Posted 3 years ago

“I need to know where and the time we are meeting the tour. I’ve asked before”

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Posted 3 years ago

Hi Susan, Thanks for booking with TourRadar and for leaving us a review! Your question has been forwarded to the operator of your tour through your personalised booking page, and you should receive a response within 2 business days with all the information you require. Have an amazing time on tour in September! Best regards The TourRadar Team

Posted 3 years ago

“Tour radar's customer service is great but some of the tour companies that tour radar deals with, have very strict policies with refunds, even if you change your mind same day.”

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Posted 3 years ago

“easy communication and good follow up”

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Posted 3 years ago

“Good communication and feedback on questions. Great selection of tours”

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Posted 3 years ago

“We had a wonderful tour in Italy Letizia was terrific”

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Posted 3 years ago

“I found them very quick to reply and very thorough. I would recommend this company for their efficiency. The tour sounds amazing hope it is as good a it sounds”

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Posted 3 years ago

“So far so good. We were able to trade several messages with Dilimar, and narrow down to the specifics we wanted for our trip. Looking forward to seeing all the things we agreed to come to reality!”

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Posted 3 years ago

“Overall it was easy to book the trip. I didn’t get an email verification. That would be nice.”

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Posted 3 years ago

“am very pleased with TourRadar”

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Posted 3 years ago

Hi there, We really appreciate your review and feedback within, although we're saddened to know you experienced difficulties when booking. Our Customer Relations Team will reach out to you directly, so we can further understand any issues that occurred and make sure we get this resolved for you as soon as we can. Best regards The TourRadar Team

Posted 3 years ago

“No problem”

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Posted 3 years ago

TourRadar is rated 4.5 based on 6,721 reviews