TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Found this tour by accident really. It is a short and sweet guided tour of classical Italy, very inexpensive. It was easy to book and they have payment plans to make it simple! Can’t wait for this trip!”

Helpful Report

Posted 5 years ago

Hi Karen, Thank you for taking the time to write your review! We are happy to hear that you not only enjoyed our tour selection (over 40,000 worldwide!), but also used our new option to pay by installment. We work hard to provide a wonderful booking process and help travellers discover the world. You have selected a great tour and we wish you an amazing time in Italy! Happy Travels, The TourRadar team

Posted 5 years ago

“Fast professional booking service”

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Posted 5 years ago

“They are very quick and responsive to the answer all the questions.”

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Posted 5 years ago

“I really loved how easy is it to choose and the clarity of information. I also loved the availability of customer service. It’s my first booking with tour radar. However I’m sure it won’t be the last”

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Posted 5 years ago

“Excellent selection of tours and very easy to book. Will definitely look at using again.”

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Posted 5 years ago

“Excellent as able to get information 24/7. If all tours can be confirmed straight away that would make tour radar even better.”

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Posted 5 years ago

“It is very easy to book the tour through online and the operator is also very helpful with answering all questions that I have.”

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Posted 5 years ago

“Really helpful in answering all of my questions 😊”

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Posted 5 years ago

“Very efficient and friendly staff. everything on the spot.”

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Posted 5 years ago

“I found the site very easy to navigate and the booking of the tours was also very easy.”

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Posted 5 years ago

“I booked two tours for Japan through you and both ending up being cancelled due to very basic and elemental issues caused by you. First one, reason cited was not enough travelers and the second one offered by Hanatours, was due to unavailable local guides. It appeared to me that the right hand does not know what the left hand is doing. Meaning you and whichever travel agencies offering the tours have no communication. As result of this very basic and elemental issue, I ended up having my credit card funds withheld unnecessarily and caused me not being able to use the funds to book other tours.”

Helpful Report

Posted 5 years ago

Hi Fong, Thank you for taking the time to write us a review. We sincerely apologise for the inconvenience that resulted from availability not being live for your particular departure date. Availability on our website must be manually updated by operators and as such, we will work with the operator to ensure that this information is updated as often as possible to reflect the most up-to-date availability at any given time. We do have the option to transfer funds to another booking in the event that the operator is not able to confirm a booking for any reason. We regret that we missed the opportunity to transfer your funds in this particular instance. We will be in touch with you directly via your booking page to provide further assistance. Kind Regards, The TourRadar Team

Posted 5 years ago

“After looking at many nice tours, I chose one and BANG, I was contacted and sent all needed information and all questions answered! Picking which tour to take was the most difficult part of the process.”

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Posted 5 years ago

“The experience was good in booking the tour.”

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Posted 5 years ago

“Quick and easy, questions answered very quickly.”

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Posted 5 years ago

“Booking online was easy and straightforward, however it’s been 2 days and I haven’t received any confirmation or any additional information on my email. Not really reassuring considering we paid for the trip.”

Helpful Report

Posted 5 years ago

Hello Preslava, Thank you for taking the time to share your feedback. While we are happy to hear that the booking process was easy, we are sorry you did not receive the booking confirmation. We can see that a confirmation email of the tour has been sent at the time of booking, and that your operator contacted you a few hours after that. So it seems that our emails may have ended up in your mailbox. We will be in touch with you shortly to direct you to your confirmed booking page. Should you have any question, feel free to give us a call - our Customer Support team is available 24/7. Kind Regards, The TourRadar Team

Posted 5 years ago

“I found booking with TourRadar hassle free and uncomplicated.”

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Posted 5 years ago

“Simple to navigate the site. The emailed brochure was very helpful. The 48 hour hold was helpful to allow us to explore the trip in more detail prior to booking. The tours offered are very appealing and provide an excellent approach to travel stress free.”

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Posted 5 years ago

“It was simple, everything was explained thoroughly and overall great service!”

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Posted 5 years ago

“Reply very soon”

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Posted 5 years ago

“We booked a Christmas Rhine River cruise with Tour Radar. The information provided about the tour enabled us to make a quick decision. The booking process was streamlined. Kristina, our reservations agent was available to answer all our questions in a professional, polite and timely manner. I would highly recommend Tour Radar.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews