TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Amazing!! All my queries were answered in detail by each and every consultant I dealt with. They were all most helpful, professional and responsive. I booked my river cruise within 24 hours of coming across the details of it.”

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Posted 5 years ago

“Always a quick response to any queries. Helpful with questions at all time”

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Posted 5 years ago

“Nice to have all the options in one location for different tours to be able to compare. Prompt replies when I booked. Great communication.”

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Posted 5 years ago

Hey Gwen, Thank you very much for taking the time to leave a review! Here at TourRadar, we have over 40,000 tours for you to select and compare! You have chosen a great tour and there is no doubt that you will have a wonderful time while on tour! If you need any assistance at all, our Customer Support team is available 24/7 via online chat, phone or email to help you! Thank you for booking with us here at TourRadar! The Customer Support Team

Posted 5 years ago

“Easy to book”

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Posted 5 years ago

“TourRadar's booking experience exceeded our expectations. The website was easy to navigate, equipped with useful filters searching for our ideal tour was quick. We're glad to have found this site thru a friend's recommendation. Presentation of various tours were also well organized that you truly get an idea of the itinerary and its inclusions. Very much impressed with their client service quick and knowledgeable response to our inquiries. Truly shows they care about fulfilling the travellers needs. They even connected us to one of their tour operators, Cultural Morocco, to whom, to date, have been very impressive in handling our travel needs. Amanar, from Cultural.. was very knowledgeable, quick and amazingly helpful in customizing the tour. We strongly recommend TourRadar and operator Cultural Morocco. Clear, easy navigation, prompt communication, pleasant & knowledgeable agents and operators, offering great value to the clients are the key factors that impressed us during the booking experience at TourRadar. Will write another review after we complete the tour. Our group's truly excited to experience Morocco. Thanks to TourRadar and Cultural Morocco for your service.”

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Posted 5 years ago

Hi there Diana, Thank you so much for your lovely review! We are so incredibly pleased that you understand exactly what we do and what we can offer our travellers as the largest online marketplace for multi-day tours - 37,000+ tour listings across 2,500+ operators, to be more exact! We are also so glad to hear your Moroccan operator has been helpful in creating the tour perfect for your travel needs and that our Customer Support team have been prompt in providing the best possible service. Here at TourRadar, we believe in providing 'mind-blowing' customer service - If the customer is happy, we thrive! Thank you so much for choosing TourRadar. Kind regards, The TourRadar Team

Posted 5 years ago

“I booked on-line. It was an easy process. When I had questions the various representatives were always very helpful.”

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Posted 5 years ago

“It was seamless and I saved some money. I had not heard about TourRadar so I was a bit skeptical that I could get the exact same booking at a lower price compared to the cruise site. I sent an email for a quote with my specifics and within an hour I had an email response.”

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Posted 5 years ago

Hi there, Thank you so much for taking the time to leave us a review! We totally understand the skepticism - After all, with the sheer number of travel websites and companies to choose from out there, it can be a hard decision! However, we are glad and grateful that you decided to take the leap and book with us. TourRadar always offers better pricing than if you were to book with the operator directly. However, should you ever find a better price elsewhere, whether that's with the operator or with another third-party website or company, we would be more than happy to apply a price match for you at the time of booking as part of our Best Price Guarantee. As a cruise passenger, our dedicated cruise team will be handling your booking and providing you with all the necessary information for your departure - You are in good hands! Kind regards, The TourRadar Team

Posted 5 years ago

“Helpful, quick responses. Thank you”

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Posted 5 years ago

“Simple and stress free. Staff answered electronic messages promptly and accurately.”

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Posted 5 years ago

“Found this tour by accident really. It is a short and sweet guided tour of classical Italy, very inexpensive. It was easy to book and they have payment plans to make it simple! Can’t wait for this trip!”

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Posted 5 years ago

Hi Karen, Thank you for taking the time to write your review! We are happy to hear that you not only enjoyed our tour selection (over 40,000 worldwide!), but also used our new option to pay by installment. We work hard to provide a wonderful booking process and help travellers discover the world. You have selected a great tour and we wish you an amazing time in Italy! Happy Travels, The TourRadar team

Posted 5 years ago

“Fast professional booking service”

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Posted 5 years ago

“They are very quick and responsive to the answer all the questions.”

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Posted 5 years ago

“I really loved how easy is it to choose and the clarity of information. I also loved the availability of customer service. It’s my first booking with tour radar. However I’m sure it won’t be the last”

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Posted 5 years ago

“Excellent selection of tours and very easy to book. Will definitely look at using again.”

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Posted 5 years ago

“Excellent as able to get information 24/7. If all tours can be confirmed straight away that would make tour radar even better.”

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Posted 5 years ago

“It is very easy to book the tour through online and the operator is also very helpful with answering all questions that I have.”

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Posted 5 years ago

“Really helpful in answering all of my questions 😊”

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Posted 5 years ago

“Very efficient and friendly staff. everything on the spot.”

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Posted 5 years ago

“I found the site very easy to navigate and the booking of the tours was also very easy.”

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Posted 5 years ago

“I booked two tours for Japan through you and both ending up being cancelled due to very basic and elemental issues caused by you. First one, reason cited was not enough travelers and the second one offered by Hanatours, was due to unavailable local guides. It appeared to me that the right hand does not know what the left hand is doing. Meaning you and whichever travel agencies offering the tours have no communication. As result of this very basic and elemental issue, I ended up having my credit card funds withheld unnecessarily and caused me not being able to use the funds to book other tours.”

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Posted 5 years ago

Hi Fong, Thank you for taking the time to write us a review. We sincerely apologise for the inconvenience that resulted from availability not being live for your particular departure date. Availability on our website must be manually updated by operators and as such, we will work with the operator to ensure that this information is updated as often as possible to reflect the most up-to-date availability at any given time. We do have the option to transfer funds to another booking in the event that the operator is not able to confirm a booking for any reason. We regret that we missed the opportunity to transfer your funds in this particular instance. We will be in touch with you directly via your booking page to provide further assistance. Kind Regards, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews