TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Very helpful on line staff who made good suggestions and answered every question. Super impressed so far.”

Helpful Report

Posted 4 years ago

“Prompt service & confirmation of booking. Details given of what to bring.”

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Posted 4 years ago

“TourRadar was really fast to answer my questions and listenend to what I wanted and came with the perfect trip!”

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Posted 4 years ago

“Very easy to book. Great payment plan. Detailed itinerary received. Excellent communication.”

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Posted 4 years ago

“I would highly recommend this company. I was nervous booking my first ever tour but their customer service was great. They reply quickly and give great recommendations. I recently completed my second tour through them. Both went very well. Looking forward to my third tour.”

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Posted 4 years ago

“Process was easy and efficient. I had one question that was answered in immediately. Nice!”

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Posted 4 years ago

“Was a simple process and when we couldn't get our first choice of dates, they were very obliging in moving us to another date.”

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Posted 4 years ago

“This was the first time we used TourRadar. The booking process was simple. The prompts were easy to follow. The entire process took very little time to complete. They, obviously, have done a great job in making what, at times, can seem to be a painful process, quite painless.”

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Posted 4 years ago

“So easy to do and a couple of questions we had we answered the same day via email”

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Posted 4 years ago

“very pleased that Tourradar had someone actually phone me. I feel much more assured and relaxed . The personal, human contact is still important for some.”

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Posted 4 years ago

Hi there, Thanks for taking the time to leave a review of your booking experience. We're sorry to hear that you felt it was not easy to speak to someone over the phone. We do pride ourselves on being able to provide 24/7 customer support so please don't hesitate to reach out to us at https://www.tourradar.com/contact anytime. We likewise recognize that the tour operator has sent over many messages on your booking page so we will reach out to you directly to clarify any questions or concerns you may have before departure! We look forward to speaking with you soon. Kind Regards, The TourRadar Team

Posted 4 years ago

“Everyone was wonderful--knowledgable and helpful. The only thing I would recommend at this point is to remove the queston about pre-existing conditions re: travel insurance. We do not buy travel insurance until after the confirmation AND we do not have pre-existing conditions, but my answer to the question caused quite a long delay in confirmation. We are so excited to go on this trip thru TourRadar!”

Helpful Report

Posted 4 years ago

Hi Linda, Thank you for your review. We're delighted to hear that everyone who helped you with your booking was knowledgable and helpful! As per your correspondence, we likewise gathered that the tour operator may have missed your previous message about pre-existing conditions and decided to ask again just to be on the safe side. We're glad to see that this has since been sorted out and that you're now all confirmed. Kind Regards, The TourRadar Team

Posted 4 years ago

“The staff have all been very helpful in organising a cycling tour.”

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Posted 4 years ago

“Very helpful representative from Tour Radar. Some lack of communication between tour operator and Tour Radar caused some frustration but was resolved successfully”

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Posted 4 years ago

Hi Stephen, Thank you for sharing your booking experience with us. We’re happy to hear that any initial issues experienced with your booking were eventually resolved. Our 24/7 customer support team is always readily available to iron out any kinks to make the booking process as easy as possible. Kind regards, The TourRadar Team

Posted 4 years ago

“Prima esperienza con questa agenzia.Risposte rapide ed esustive. 24h/24h.”

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Posted 4 years ago

“Very prompt response to questions.”

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Posted 4 years ago

“We awaiting anxiously to enjoy Spain tour!”

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Posted 4 years ago

“would b nice if you sent me an email confirm ounce i booked this trip had to go out of my way to put the info in my files”

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Posted 4 years ago

Hey Brian, Thank you very much for booking another amazing tour with TourRadar as well as for taking the time to leave a review. We have taken a look at your booking and can see that your tour was automatically confirmed as soon as the booking was made. Remember, if you need any assistance with your booking, our Customer Support team is available 24/7 via email, live chat, and telephone! Kind Regards, The TourRadar Team

Posted 4 years ago

“Responsive and money saving.”

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Posted 4 years ago

“Never used TourRadar before, was a bit nervous, but booking went smooth and easy. So far so good.”

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Posted 4 years ago

“Very helpful and responsive staff. Fantastic experience, would highly recommend TourRadar”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews