TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Followed up after an unpleasant surprise from the tour operator, and the customer service person explained things and rectified most of the worries.”

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Posted 6 years ago

“I am a new member of TourRadar and have to say, so far so good. It's great to compare so many tour operators in one go.”

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Posted 6 years ago

“The agent was very professional and pleasant to speak with.”

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Posted 6 years ago

“So easy to use. The filters were really helpful. I found what I wanted so quickly. It was much easier than the other websites”

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Posted 6 years ago

“quick response to both questions before booking my tour, as well as provision of all related tour docs. I booked within a week of departure and the online response has been great.looking fwd to see what my experience is like, next saturday”

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Posted 6 years ago

Hi Mayke, Thank you for your positive review. We are happy to see that you were able to be confirmed on this great trip to Egypt, especially when it was approaching so soon. Glad you enjoyed your booking experience with TourRadar and we can't wait to work with you again. Happy Travels! Cheers, The TourRadar Team

Posted 6 years ago

“The reps I spoke to on the phone were polite, enthusiastic and very helpful. I went on a trip to Cuba last year and it was well run with a fantastic tour guide and a wonderful driver.”

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Posted 6 years ago

“Great variety of choices of tours available; almost too many, and fact that you could see what spaces were available for each tour.”

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Posted 6 years ago

“Very efficient and quick to get back to me.”

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Posted 6 years ago

“easy website navigation, quick response to questions,”

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Posted 6 years ago

“They responded with information about the holidays.”

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Posted 6 years ago

“Very easy to use and very responsive to questions”

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Posted 6 years ago

“Some of the representatives appeared to be rushed and want to get you off the line. Since I did a live chat on the internet and was told that I could call and book a trip I thought this was unusual.”

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Posted 6 years ago

Hello Kathryn, We're very sorry to hear this is the impression you got from speaking with our Travel Experts. It's true that we are assisting a huge volume of travellers to book their next adventure, but we by no means mean to rush anyone through their booking or enquiry. We'll be revising your calls in order to understand how we might have handled your call differently. Thank you for choosing TourRadar and for sharing your feedback. Have a wonderful trip! Kind Regards, The TourRadar Team

Posted 6 years ago

“The booking process was easy. The only difficulty was that the dates for insurance are only covered for one calendar year. Thus, I was unable to calendar in the dates of the tours for 2019.”

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Posted 6 years ago

Hello Cynthia, You've booked an amazing trip to Patagonia! You've also done the right thing, by trying to book your travel insurance as soon as your booking is confirmed! This way you'll be covered for various emergencies that may interfere with your travel plans We checked out the World Nomads Travel Insurance site for you to understand the issue you raised, (the insurance provider we work in partnership with and highly recommend) and it appears you only need to scroll through to the 'next month' when requesting your quote. We were able to enter January 2019 dates by following these steps. Good luck and have a wonderful trip! Cheers, The TourRadar Team

Posted 6 years ago

“A great choice of holidays and an easy booking system.”

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Posted 6 years ago

“Very good customer service”

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Posted 6 years ago

“The personalized follow up by the TourRadar.com staff via emails.”

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Posted 6 years ago

“Enabled me to arrange for an interesting cruise”

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Posted 6 years ago

“QUICK AND CLEAR RESPONSE, TELEPHONE CALLS FOR CONFIRMATION OF FINALCIAL TRANSCATIONS”

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Posted 6 years ago

“good website to view the options”

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Posted 6 years ago

Hi there! Thanks for your feedback! We're glad our site gave you the opportunity to view all of your options before booking your perfect trip to Greece! Happy Travels! The TourRadar Team

Posted 6 years ago

“My calls were returned,constant contact while I was deciding weather to book my tour,unfortunately the tour cost me $1000 more than the original quote apparently because quad accomodation was booked out ,though an email was sent no one rang me to explain the price increase however the price was competitive so continued with the booking.”

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Posted 6 years ago

Hello Wayne, Thank you for your feedback. You've booked a trip of a lifetime to Antarctica with G Adventures! It's a shame the quad-share option was no longer available to place a hold for you, but we're glad we could hold you a triple share spot before you decided to book. We hope your our Travel Expert who called you, along with the information we sent you before booking, was useful in your decision-making process. If there is anything further we can help you with in preparation for your trip, please don't hesitate to get in touch! Happy Travels! The TourRadar Team

Posted 6 years ago

TourRadar is rated 4.5 based on 6,721 reviews