TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The best tour agency in Scotland!!!”

Helpful Report

Posted 4 years ago

Hi Elena, Thank you so much for your wonderful feedback! The team here at TourRadar is thrilled to hear such great feedback, and we’re proud to be your preferred tour booking website. We have three offices globally; in Austria, Australia and Canada. We are glad to see that our team were able to assist you in finding the perfect tour within Scotland. We look forward to assisting you up until your departure Happy Travels, The TourRadar Team

Posted 4 years ago

“I booked a trip to Cairo and all of my questions were answered fast as I did everything online . Toirradar were able to send me link to specific tours with me having to go through hundreds of tour online..ei... amount, place, month and price. All they did was sent me a link fast and efficient!!! Great online skills”

Helpful Report

Posted 4 years ago

“Quick and easy to book the tour of your choice with payment options.”

Helpful Report

Posted 4 years ago

“I am a single traveller and had difficulty booking for just one person. Although the website said there was a single person option for a supplement when I came to fill in the online form it would not accept just one person. I understand that Tourradar are aware of the problem and will fix it.”

Helpful Report

Posted 4 years ago

Hello Colin, Thank you very much for taking the time to leave a review and it was a pleasure speaking with you earlier! Having tried to add the single supplement to a mock booking, we also ran into the same issue. We are currently looking further into this matter to find the cause and make sure this does not continue to happen. Here at TourRadar, we want every aspect of booking a tour to be a flawless and smooth experience. This type of feedback helps us continue to help provide a wonderful booking experience for all travelers and for that, we thank you! We are glad that you were able to book this amazing tour and that we were able to add the single supplement on for you! Again, we truly thank you for your wonderful feedback and we have no doubt you’ll have a great time on your tour and remember if there is anything we here at TourRadar can help you with, we are available by phone and online chat 24/7. Kind Regards, The TourRadar Team

Posted 4 years ago

“This group is totally awesome. They had the almost perfect tour out of Vancouver for us. Unfortunately for me, I forgot to check out what time our cruise ship docked and found that we only had 15. min. from docking to get to the checkpoint for the tour. So, this tour is not happening this time around. Not to worry though, we still want to see Vancouver and will book them on the next round. Their tour looks amazing and visits all of the places that we had wanted to go.”

Helpful Report

Posted 4 years ago

Hi Kathryn, Thank you for your lovely feedback regarding the tour you were looking at! We're sorry to hear the cruise you had booked didn't align with the start of this tour, but we're delighted to know you still plan to take the tour in future. We'll still be here to help book your next dream trip when you're able to come back! Kind Regards, The TourRadar Team

Posted 4 years ago

“It was really easy to book. The price, including what was included/excluded was very clear which gave us the confidence to go for it. We also got prompt answers to our questions.”

Helpful Report

Posted 4 years ago

Hi Katherine, Thank you for your positive feedback regarding our website and content! As an online booking agent, our Development and Content team are always working hard to improve customer booking experiences, ensuring our website and the tour content is informative and user-friendly - so we're very happy to hear that we're on the right track! TourRadar are also delighted you received prompt and efficient Customer Service from our dedicated Support Team! We look forward to assisting you with any potential future bookings or inquiries! Best wishes, The TourRadar Team

Posted 4 years ago

“The whole experience has been great. Quirine has been very helpful and nothing was too hard for her. In this terrible time she has sorted everything to more than my expectations. I would certainly recommend Tour Radar to my friends”

Helpful Report

Posted 4 years ago

Hi Margaret, Thank you so much for your kind words during these uncertain times; they are wonderful to receive! TourRadar is very happy to hear of the exceptional Customer Service you received - we will be certain to pass on this feedback! We’re proud to be your preferred tour booking website and we thank you for your recommendations! We'll be happy to assist you again when you're ready to book your next life-changing adventure! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Quick helpful response from customer service, I used email, chat and phone all 3 lol”

Helpful Report

Posted 4 years ago

“Clear information”

Helpful Report

Posted 4 years ago

“One of the easiest websites to find a tour and book.”

Helpful Report

Posted 4 years ago

“There was an error in my payment and you resolved my problem swiftly and professionally!”

Helpful Report

Posted 4 years ago

“Every tour company was extremely helpful, always answered my questions and even made special accommodation for me during the booking process. TourRadar is an excellent way to connect to companies and find great tours. Would highly recommend.”

Helpful Report

Posted 4 years ago

Hi Danielle, Your review means the world to us! We pride ourselves on our wide tour selections and close partnerships with 2,500+ tour operators and are glad to hear that this has allowed you to find and book great tours. We can't wait to assist you with your next adventure on TourRadar! Kind regards, The TourRadar Team

Posted 4 years ago

“Lots of different tour options. Messaging feature is brilliant if you have any questions; with very quick responses.”

Helpful Report

Posted 4 years ago

“Efficient, you can get help online and through the phone.”

Helpful Report

Posted 4 years ago

“Super easy to book and received a confirmation message within 24 hours. The only difficulty was trying to choose from all the trips!”

Helpful Report

Posted 4 years ago

Hi there, Thank you for your review! We're happy to know you found the booking process easy and that your tour was confirmed quickly by your tour operator! With 2,500+ tour operators and over 40,000 tour selections, we ourselves are spoilt for choice! However, our 24/7 Customer Support Team are always happy to help narrow down those searches and pick out suitable tours if the choice is ever overwhelming! We wish you an amazing adventure and thank you for choosing TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“It is easy! Many options and styles of traveling.”

Helpful Report

Posted 4 years ago

“Bek was so very helpful .”

Helpful Report

Posted 4 years ago

“Tried to RIP me off for $800AUD and for that price have lost me as a customer for life. NEVER ever deal with these people. As shonkey as they come”

Helpful Report

Posted 4 years ago

Hi Lynton, Thanks for taking the time to leave a review, although we are very saddened to hear you feel this way. We of course understand this is a troubling time for many individuals affected by COVID-19, and we can see you cancelled your tour in June 2021 due to these concerns. TourRadar always strive to obtain the best possible outcome for our travellers wherever we can, however we must adhere to the operators terms and conditions when it comes to cancellations. We truly regret you are not satisfied and will have a member of our Customer Relations team will reach out to you directly, so we can address your concerns. Best regards The TourRadar Team

Posted 4 years ago

“Worked very hard to get me and my sister the right trip for us.”

Helpful Report

Posted 4 years ago

Hi Nancy, We’re delighted to hear this and we hope you are both looking forward to your dream adventure together. Thank you for choosing TourRadar and have a marvellous time on tour! Kind regards, The TourRadar Team

Posted 4 years ago

“Taylor was very helpful in establishing booking for trip in 2022 that has options for May instead of July. He exhibited professional expertise and was very courteous, which makes him a valuable asset for Tour Radar.”

Helpful Report

Posted 4 years ago

Hi John, We’re glad to hear that your booking experience has been pleasant and that Taylor has played a big role in that! We will pass on your thanks to him directly. Congratulations on booking your 2022 adventure and feel free to contact us again if you have any questions prior to departure! Kind regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews