TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“The booking experience is so easy but the very best part is any questions are answered quickly, informatively with links to additional information. Simply awesome to deal with throughout the process.”

Helpful Report

Posted 5 years ago

“Great help from crew. Felt helped all the time, Thank you.”

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Posted 5 years ago

“TourRadar: easy to use, fast answers to my questions through the chat on the website, and at the end received a amazing discount! Loved it! Will definitely use next time!”

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Posted 5 years ago

“It was an absolute pleasure booking my tour with TourRadar, all of my queries/questions were answered promptly and making the booking was easy. Representatives responses were prompt and informative.”

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Posted 5 years ago

“All of the agents were extremely helpful. They helped me to book by phone when i was having difficulty on line. Kate Nadine Kristina and Joe as well as Stephanie went over and beyond It was much appreciated. Looking forward to the cruise.”

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Posted 5 years ago

“Excellent service. Answered all my questions quickly and tailored the tour to our personal needs. Came up with lots of suggestions. Communication was fantastic throughout the booking process.”

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Posted 5 years ago

“I just booked a tour to the Atacama Desert w Tourradar. The booking experience was easy very to do. I had a whole bunch of questions and Marilda who I communicated with provided excellent support. She answered all of my questions very quickly. Based on this booking experience, I expect that the actual tour will be excellent. DON”

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Posted 5 years ago

“everything was OK”

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Posted 5 years ago

“There was a problem in that when I booked a tour, I was not given confirmation for a day or so. Then the tour was full, so I had to cancel the flight I had booked. I booked another tour, and TourRadar was good enough to pay my flight cancellation fee. It would be helpful if they could confirm tours more quickly though. I am looking forward to my tour of Norway.”

Helpful Report

Posted 5 years ago

Hi Norman, We thank you for your valued feedback, however, we regret to hear that you were unable to secure a spot on your desired date and had to cancel your flights. When spaces on tours are limited, a booking will go on-request with the operator before we can officially confirm your spaces. At the time of making an on-request booking, each customer will receive a notification on their screen stating ‘Awaiting Confirmation’ meaning the spaces are yet to be confirmed. We do sincerely regret to hear that you had booked flights and then had to cancel when the operator confirmed there was only one space remaining. However, when any booking is awaiting confirmation, we do recommend not to book flights until the place on this tour is fully confirmed. Having looked into your file, we can see that the operator did reach out with an alternative option for you and are glad to see that this new date has since been confirmed! In light of this, we will have a member of our customer support team reach out personally to ensure you are all prepared for this exciting new adventure! Kind Regards, The TourRadar Team

Posted 5 years ago

“I have not taken the trip yet, but booking the tour was quick and easy. I got my questions answered timely so I could decide and pay for the tour.”

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Posted 5 years ago

“Everyone involved in my booking was wonderful...quick, responsive, helpful and accurate. They made the process a pleasure.”

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Posted 5 years ago

“Booked tour of Egypt. Booking was very smooth, was explained everything in detail . Very professional , helpful customer service with quick reply. overall very good. thanks”

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Posted 5 years ago

“Easy and quick.”

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Posted 5 years ago

“Very easy to find out about and compare different tours. Communication through the website was easy and very prompt. Very helpful staff.”

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Posted 5 years ago

“Very professional, answer immediately and care about personal interests/needs. Thanks”

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Posted 5 years ago

“Easy and fast way to book the perfect tour!”

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Posted 5 years ago

Hello Maria, Thank you very much for taking the time to leave a review. We are so glad to hear that you had a fast and easy booking experience! You have booked a wonderful tour and there is no doubt that you will have an amazing time! If you have any questions regarding your upcoming tour, please be sure to reach out to our team of Travel Experts that are available 24/7 via telephone, email and live chat! Best Regards, The TourRadar Team

Posted 5 years ago

“It was so easy to book and the payment options worked well because we are two students traveling on a budget, However, there were incorrect dates offered to us and after paying for our down payment and booking flights based on our tour dates we were told it was offered by accident and we could change to another tour. We are now dealing with the repercussions of having to change flights and dates of accommodation that were based around the tour. Other than that it was a simple process and all the information given was relevant and helpful.”

Helpful Report

Posted 5 years ago

Hello Georgia, Thank you for taking the time to leave a review. We're glad to hear that the booking process was easy and that all information provided was relevant and helpful. We're sorry to hear that incorrect dates were offered upon booking, which has directly affected your flights. As we were unable to locate any correspondence regarding this in your booking page, we will follow up with you directly for some insight. Kind Regards, The TourRadar Team

Posted 5 years ago

“good clear information, easy booking process, prompt follow up”

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Posted 5 years ago

“Response quickly.”

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Posted 5 years ago

“So far I have only made my booking to travel next year. The process to date was easy. They are Australian based for booking and they have payment options that suited me! I can’t wait to go on my adventure in 2020”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews