TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,712 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,712 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“Website was very user friendly. Confirmation of our booking was promptly received, the secure payment process was easy to use. Follow up from tour operator was very prompt and offer of other services was well considered.”

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Posted 5 years ago

“Excellent customer service and incredibly fast responses to questions.”

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Posted 5 years ago

“This is my 3rd tour with Tourradar and always a great experience ❤️❤️”

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Posted 5 years ago

“I'm extremely pleased with the excellent service provided by the staff at TourRadar during the booking process. They have been warm, welcoming and supportive with prompt responses to any queries and very reassuring of any anxieties also. They have provided lots of advice and support in relation to obtaining a visa and made everything seem very efficient and quite simple! Very professional with a personal touch. I would definitely recommend booking with TourRadar and would use their services again in the future. Thank you.”

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Posted 5 years ago

“I find it takes a lot of time to get an answer when we write an email.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave a review. We regret to hear you have yet to receive a reply in your booking page. We have since chased the tour operator so please be on the lookout for that. As they are locally-operated, we generally advise travellers that they may take between 48-72 hours to get back with a reply. Thank you for understanding and we’ll be in touch soon. Kind Regards, The TourRadar Team

Posted 5 years ago

“Everything was perfect. It was very easy to use the websites and the tour operator Sunji was fantastic and answered all my questions. So far the experience has been wonderful.”

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Posted 5 years ago

“Great customer service and responded to all my questions quickly”

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Posted 5 years ago

“I have used TourRadar several times on all my Europe tours , great tours and great value for money”

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Posted 5 years ago

“I accidentally booked the incorrect date and realised minutes later. I sent an email and the correct date was amended . Thank you for that. Only problem is way too many emails , once a week would be interesting more than that too ,u h”

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Posted 5 years ago

“When I first asked about room availability, I was told that single occupancy was possible. Then when I made a booking, was told that there was no guarantee and I either had to cancel the booking or wait for 4 days to see if a single occupancy room could be arranged. But if I waited, if single rooms were unavailable I would not be able to cancel the booking and there was a possibility of not having a room for 1 person. When I said I could wait a few days to see if a room could be arranged and re book, they refused to do it. I’m not booking a holiday where there is no guarantee of appropriate rooms. I travel alone and do not think it’s acceptable to share rooms with people I don’t know. I cancelled my booking, but the money has not been returned yet. Very disappointed.”

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Posted 5 years ago

Hello Anna, Thank you for your feedback. We understand it’s disappointing when the trip you want to book turns out to be unavailable. Looking through our online chat correspondence, we can see that our Travel Expert had explained that there was an additional charge for single occupancy accommodation and that it was subject to availability. Unfortunately for the specific tour you booked, there was not an option to select single occupancy on the booking page, rather it needed to be added manually after booking confirmation. The operator of your tour was able to confirm your place in the tour group, but needed additional time (2-4 days) to ensure that a single room would be available for the entire duration of your tour. This is what’s known in the touring industry as “On Request”. We understand, especially when planning travel last minute that a situation like this is both frustrating and stressful and respect your decision to not proceed with the On Request process (to assess if your single accommodation could be confirmed). As such, we have offered for you to cancel your place on the tour, free of charge. Your cancellation is being processed as a matter of urgency, along with your full refund. We hope we’re able to offer you a more positive booking experience in the future and remain here for you 24/7 should you have any questions. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy to use, amazing list of tour options!”

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Posted 5 years ago

“User friendly and covers most of the tour operators”

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Posted 5 years ago

“Easy process, clear and excellent explanations to your. Your quick response to the questions is appreciated.”

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Posted 5 years ago

“Staff were very helpful and responsive and managed to find me a suitable river cruise at relatively short notice.”

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Posted 5 years ago

“Very good website and you can book easily”

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Posted 5 years ago

“I think everything in this website is good and i booked easily so lest see how the tour will be :)”

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Posted 5 years ago

“was easy to understand and very friendly”

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Posted 5 years ago

“Really helpful and friendly. Always had someone to help us when we asked”

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Posted 5 years ago

“Great, Love the way the tickets and tour was booked. It was easy and fast.”

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Posted 5 years ago

“So far so good. I have just paid my deposit.”

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Posted 5 years ago

TourRadar is rated 4.6 based on 6,712 reviews