TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“It was very easy.”

Helpful Report

Posted 5 years ago

“My final inquiry to book my tour was fabulous. My first phone call only an earlier wasn’t the best almost $600 different.”

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Posted 5 years ago

“I received the detailed itinerary and after reading that realized I couldn't do the tour because of physical limitations.....I can not sleep on the floor and I can not walk up a lengthy path and steps to the monastery, I wrote immediately (like within the hour after reading the details) telling you I could not do this tour and would like help booking another that will work. It is disappointing to have been ignored and now several days later I still have heard from no one. My agent was Victoria. Thank you....karen wilson booking #427106”

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Posted 5 years ago

“The website is adequate. Easy to book a tour and give quick responses to my questions and concerns about the tour, about tour confirmation, receipts and important information about the tour. I did not have to call the customer service agent of Tour Radar. So far, I haven't encountered any problem in booking the tour.”

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Posted 5 years ago

Hello Mario, Thank you for your feedback, we're happy to hear your booking process went smoothly. If there is anything specific you'd like to see us improve, please don't hesitate to get in touch! Happy Travels, The TourRadar Team

Posted 5 years ago

“It was very good, but many times it is missing information from the tour companies, even so the tour radar agents, solve all the doubts or questions I had. It was difficult to choose due to the incredible amount of offers. It is important to read the small print an the optionals to get an accurate price. Over all it is a good website with tours for all budgets.”

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Posted 5 years ago

“I found it pretty easy to complete booking my tour and look forward to hearing more details soon”

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Posted 5 years ago

“Each tour is very self-explanatory and easy to understand... Also it was easy to sign up... I did not talk to anyone I just signed up”

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Posted 5 years ago

“Very quick and easy to use will definitely use TourRadar again”

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Posted 5 years ago

“Very helpful and quick response”

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Posted 5 years ago

“Website was very user friendly. Confirmation of our booking was promptly received, the secure payment process was easy to use. Follow up from tour operator was very prompt and offer of other services was well considered.”

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Posted 5 years ago

“Excellent customer service and incredibly fast responses to questions.”

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Posted 5 years ago

“This is my 3rd tour with Tourradar and always a great experience ❤️❤️”

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Posted 5 years ago

“I'm extremely pleased with the excellent service provided by the staff at TourRadar during the booking process. They have been warm, welcoming and supportive with prompt responses to any queries and very reassuring of any anxieties also. They have provided lots of advice and support in relation to obtaining a visa and made everything seem very efficient and quite simple! Very professional with a personal touch. I would definitely recommend booking with TourRadar and would use their services again in the future. Thank you.”

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Posted 5 years ago

“I find it takes a lot of time to get an answer when we write an email.”

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Posted 5 years ago

Hi there, Thank you for taking the time to leave a review. We regret to hear you have yet to receive a reply in your booking page. We have since chased the tour operator so please be on the lookout for that. As they are locally-operated, we generally advise travellers that they may take between 48-72 hours to get back with a reply. Thank you for understanding and we’ll be in touch soon. Kind Regards, The TourRadar Team

Posted 5 years ago

“Everything was perfect. It was very easy to use the websites and the tour operator Sunji was fantastic and answered all my questions. So far the experience has been wonderful.”

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Posted 5 years ago

“Great customer service and responded to all my questions quickly”

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Posted 5 years ago

“I have used TourRadar several times on all my Europe tours , great tours and great value for money”

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Posted 5 years ago

“I accidentally booked the incorrect date and realised minutes later. I sent an email and the correct date was amended . Thank you for that. Only problem is way too many emails , once a week would be interesting more than that too ,u h”

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Posted 5 years ago

“When I first asked about room availability, I was told that single occupancy was possible. Then when I made a booking, was told that there was no guarantee and I either had to cancel the booking or wait for 4 days to see if a single occupancy room could be arranged. But if I waited, if single rooms were unavailable I would not be able to cancel the booking and there was a possibility of not having a room for 1 person. When I said I could wait a few days to see if a room could be arranged and re book, they refused to do it. I’m not booking a holiday where there is no guarantee of appropriate rooms. I travel alone and do not think it’s acceptable to share rooms with people I don’t know. I cancelled my booking, but the money has not been returned yet. Very disappointed.”

Helpful Report

Posted 5 years ago

Hello Anna, Thank you for your feedback. We understand it’s disappointing when the trip you want to book turns out to be unavailable. Looking through our online chat correspondence, we can see that our Travel Expert had explained that there was an additional charge for single occupancy accommodation and that it was subject to availability. Unfortunately for the specific tour you booked, there was not an option to select single occupancy on the booking page, rather it needed to be added manually after booking confirmation. The operator of your tour was able to confirm your place in the tour group, but needed additional time (2-4 days) to ensure that a single room would be available for the entire duration of your tour. This is what’s known in the touring industry as “On Request”. We understand, especially when planning travel last minute that a situation like this is both frustrating and stressful and respect your decision to not proceed with the On Request process (to assess if your single accommodation could be confirmed). As such, we have offered for you to cancel your place on the tour, free of charge. Your cancellation is being processed as a matter of urgency, along with your full refund. We hope we’re able to offer you a more positive booking experience in the future and remain here for you 24/7 should you have any questions. Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy to use, amazing list of tour options!”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews