TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,728 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,728 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I like that there are a ton of similar trips "under one roof" but finding multi-location trips can be tricky, and my discount code wouldn't work - the transaction errored the first time, and then it said that the code had already been used. I had to do the online chat to get the transaction through.”

Helpful Report

Posted 7 years ago

Hello Lydia, Thank you for taking the time to communicate your feedback on your booking experience with TourRadar. We'll be happy to help you through some tips and tricks to use the website, for example, listing 'must-see' cities and/or countries is a great way to narrow your results to find what you're looking for. Looking at your chat with us, it appears that your promo code may have expired, but we were happy to issue you with a new one of equal value which enabled you to book your tour. We look forward to having another opportunity in the not too distant future to offer you a seamless booking experience for your next adventure. Kind Regards, Leona

Posted 7 years ago

“Easy to navigate the website”

Helpful Report

Posted 7 years ago

Hello Fiona, Thank you for submitting your review. We're glad you find it easy to navigate the site. If there is anything further you'd like to offer in the way of feedback or suggestion for improvement, we would very much like to hear from you! Kind Regards, Leona

Posted 7 years ago

“Having choice consolidated is very useful; however, not having a guarantee that a listed tour will run is not helpful when planning needs this assurance.”

Helpful Report

Posted 7 years ago

Hello Mary, Thank you for your feedback. Due to the huge range of tour styles and their related requirements for operation (dictated by the tour operator themselves), it's difficult to consistently display this information across our site. We can, however, always tell you if a specific tour is guaranteed to depart - just send us a message or give us a call and we'll be more than happy to confirm the status of the tour departure date. We appreciate your feedback and are always working to improve our customer experience. We look forward to hearing from you! Regards, Leona

Posted 7 years ago

“An increase in the booking price prior to attempting to secure confirmation was not really acceptable”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your feedback, we're delighted you found the perfect trip on TourRadar and hope you're looking forward to your upcoming tour. We understand that you were not happy with the price changes, however, this was due to a Canadian tax that is applicable to all tours that are operated within Canada. The TourRadar site does not automatically calculate this tax as the amount is determined by the tour operated at the time of booking. I can see that our team did reach out to you before confirming the tour to advise on the 5% tax and to ensure that you approved this prior to confirmation. If at any time a price difference arises from the tour operator we will always advise our clients prior to processing any payment to ensure our clients are aware of the reason for any rate changes. If you have any questions, simply let us know in writing in your booking conversation or get in touch with our 24\/7 customer support team and we'll be happy to take care of the rest. Thanks again for your feedback, we look forward to checking the last few boxes to make sure your trip to the Historic Cities of Eastern Canada with Canada & New England Discovery Cruise in the Fall is completely seamless and everything you've been dreaming of all these years. We'll be in touch. Kind regards, Natasha

Posted 7 years ago

“after many requests my booking went through”

Helpful Report

Posted 7 years ago

Hi Jurgen, we appreciate you taking the time to provide us with your review. We are sorry to see that it took a little longer for your booking request to be confirmed by the TourRadar. We work very closely with the operators on our site to ensure accuracy and efficiency on all bookings and it's great to see that things worked out in your favor and you have a wonderful trip coming up. Please let us know if there is anything we can do further to assist and we look forward to working with your again in future. Cheers, Natasha

Posted 7 years ago

“very difficult to navigate”

Helpful Report

Posted 7 years ago

Hi there, thank you for taking the time to sending us your feedback. Our team of travel experts is available 24/7 to assist should there ever be any navigational difficulties on our site. We do strive to make the website as user-friendly as possible but we also understand that everyone traveler has different usability levels. I can see that our Customer Support team has been in contact with you regarding your booking and please let us know if there is anything we can do to assist you further. Kind regards, Natasha

Posted 7 years ago

“Their prices are good but they're asking me to submit a picture of my driver's license and credit to verify that the credit card used is actually mine because "the credit card used to pay for this booking does not correspond with any details of the passengers travelling on the tour" which is absolutely not true(my passenger details match my credit card details exactly). I like the prices but not sure I'd book with TourRadar again just to avoid going through this hassle again.”

Helpful Report

Posted 7 years ago

Hello there, Thank you for your feedback, we're glad you enjoy the competitive prices offered on TourRadar. Regarding your payment authorisation, it is our utmost priority to ensure the safety and security of our customers, both during booking and while travelling. You are absolutely correct, that under some rare circumstances where payment details are not aligned with the passenger details, we request payment authorisation which is a measure simply to protect the card-holder's funds. After a reassessment of your booking and related payment, we can see there has indeed been an oversight on our part and we'll be in touch to rectify this shortly. We also recommend for any issues pertaining to your booking, that you contact our 24/7 customer support. We apologise for any inconvenience caused and sincerely hope you understand that while we endeavour to always make the booking your vacation as hassle-free as possible, that your security is our priority. Kind Regards, Leona

Posted 7 years ago

“Let me in the trip I really wanted to go on ... even though it’s 18-39”

TourRadar 3 star review on 4th January 2018

Helpful Report

Posted 7 years ago

Hi Ram, we appreciate your feedback and really happy to see that you were able to get onto the tour of your choice! We hope you have a wonderful time on your upcoming holiday and please let us know if there is anything else we can do to help out. Cheers, Natasha

Posted 7 years ago

“Good selection of tours”

Helpful Report

Posted 7 years ago

Hi there, we very much appreciate your feedback. Glad to see that you enjoyed working with TourRadar. Our team of travel experts is available 24/7 should you ever have any questions about your tour are looking for more information on how to prepare for this wonderful upcoming vacation. We look forward to working with you again. Cheers, Natasha

Posted 7 years ago

“The tour looks good snd fits our timetable well. Easy to book and pay. The chat page is a good way of getting answers to queries.”

Helpful Report

Posted 7 years ago

Hello Paul, Thank you for your positive feedback. We're glad you found a tour to suit your travel plans and that TourRadar offers an easy booking experience. If there is anything more that we could be doing in order to offer a five star experience for you Paul, we'd love to hear more of your feedback. Feel free to get in touch with our Travel Experts at your convenience. Have a wonderful beginning to 2018! Regards, Leona

Posted 7 years ago

“The tour of 3 days in Iceland it’s pricey and sincerely it didn’t actually fulfill my expectations. You can do it all by yourself, spend less and don’t have to stand for such a terrible tour guide. Good luck!”

Helpful Report

Posted 7 years ago

Hello Maria, Thank you for your feedback. We regret that you don't feel you got value for your money on this tour. While Iceland certainly is not one of the more economic holiday destinations in the world, the tour operator you travelled with is an industry leader in Iceland and they offer a very competitive rate. While TourRadar cannot be held responsible for the prices of the tours on our site, as this is dictated by the tour operator themselves, we hope that you nevertheless, enjoyed your booking experience. We welcome you back to book your next adventure and remain available 24/7 should there be any details about the trip you would like to clarify before booking. Kind Regards, Leona

Posted 7 years ago

“Customer support is excellent but email notification is useless. I sent replies and updated my information on the website but still receive annoying notifications asking me to fill out information already provided. It is only about 5 weeks to go and I'm afraid I cannot get the trip voucher in time. I never had this bad experience with other tour providers. Imagine people who do not use the computer. How can they get things done? I urge you to take immediate action to complete my booking. All monies were paid a few weeks ago and still not final???”

Helpful Report

Posted 7 years ago

Hi there, Thank you for your feedback and for your compliments to our Customer Support team. We work hard to make your booking experience as seamless as possible and look forward to sending you your travel documents as soon as they are released by the particular operator of your tour, some 20 days before the trip departs, as outlined in the confirmation email sent to you at the time of booking. We also thank you for your feedback regarding the notifications you received to complete your passenger details. We are aware of this issue and understand the frustration it must have caused you. We are, however, pleased to say, that this error has been fixed and sincerely apologise for any inconvenience caused. We remind you our team is available 24/7 and encourage you to get in touch, should you be having any further issues receiving emails. Wishing you a joyous festive season! Kind Regards, Leona

Posted 7 years ago

“The tour I selected ended up sucking. I had made a far better touring agenda for the couple days before the tour began. So I'm not sure if the site didn't describe the tour well or what.”

Helpful Report

Posted 7 years ago

“Though we have made a booking, we have not yet even received any paperwork or vouchers, have not yet undertaken the tour and so prefer to write a review when we have something structural to submit. We will be happy to complete a review after the event.”

Helpful Report

Posted 7 years ago

Hi Raymond, thank you for providing your feedback on your booking process with TourRadar. I can see that all final tour documents and invoice have been provided for your wonderful upcoming holiday. If there is anything else we can do to help out, please let us know as our team of Travel Experts are available 24/7 via phone and live chat. Kind Regards, Natasha

Posted 7 years ago

“The tour that I was able to get in Japan is interesting and I hope good on the ground”

Helpful Report

Posted 7 years ago

Hi Patrick, thank you for your feedback, we really appreciate it! Japan is a beautiful country packed with so much history and hidden charm. We hope that you have a fantastic upcoming adventure and please let us know if you have any questions. Cheers, Natasha

Posted 7 years ago

“It has provide the type of tour that I was looking for .”

Helpful Report

Posted 7 years ago

Hi there, thank you for providing your feedback. We look forward to helping you on your next amazing adventure! Cheers, Natasha

Posted 7 years ago

“They were very good answering my questions until I finally booked then it was very difficult to get the answer I wanted out of them. One person told me I would get that answer when I booked but I had already booked. Ended up by not getting the answer I wanted from them for 4 days by that time the flight I wanted was fully booked and I had to pay £100 more. The flight I could get was for the following day and had to pay for an extra night in a hotel in Myanmar. Would help if you had a dedicated assistant.”

Helpful Report

Posted 7 years ago

“I found it a little annoying being called directly after I reserved a spot (48 hours), and then being emailed (even after officially booking) and not knowing that I had already booked. I was then asked "with who did I book?"...... Made it seem unorganized.”

Helpful Report

Posted 7 years ago

Hi Justin Thank you for taking the time to provide your feedback - we're constantly working to improve your booking experience and this info really helps us, so we appreciate you taking the time! TourRadar will always offer courtesy calls when you create a hold, however we can appreciate this may not be your preferred method of communication and will update this preference in your details. Regarding the emails, this will be investigated further as we do have systems in place to ensure you are not contacted in a disconnected way, so thank you for bringing this to our attention! We trust that you are looking forward to your trip and thank you for choosing TourRadar and taking the time to assist us in improving your booking experience. Kind Regards Carly

Posted 7 years ago

“good service but not happy with the international transcation fee charged to my credit card”

Helpful Report

Posted 7 years ago

Hi Mark Thank you for providing your feedback, and we are very sorry to hear that your bank has enforced a transaction fee on your booking. While we here at TourRadar have no control over what additional charges your bank makes, we are able to request with our Finance team to assist in this. As I'm sure you can appreciate we cannot impact what charges your bank makes, however we do reccommend you speak to them directly to query this charge to avoid any other undue charges in future! Thank you again for your feedback and we hope you are looking forward to your trip. Kind Regards Carly

Posted 7 years ago

“By not responding to emails... super happy”

Helpful Report

Posted 7 years ago

Hi there, thank you for providing your feedback. I am sorry to hear that you have received a delayed response via email. Having looked at your file I can see that you did indeed email our support inbox and we have since resolved your inquiry. While you are able to contact us via email, it is important to note that responses may be delayed depending on volume. In future, we encourage you to contact us instead via your booking conversation page as this will ensure a much faster response time and it is also a reliable source of prior discussions. I can see that, previously, each message we received from you in your booking conversation page was responded to within 24hours, if not much sooner. We hope you have a fantastic time away on your upcoming adventure! Kind Regards Samantha

Posted 7 years ago

TourRadar is rated 4.5 based on 6,728 reviews