TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Kerry

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Generally, the service was excellent, but the expected turnaround for booking confirmation was longer than expected (1 week, instead of 2 days). I was updated that still in progress after the 2 days. We are very much looking forward to the trip.”

Helpful Report

Posted 4 years ago

Hi there, We're so happy our Customer Service was worthy of 5-stars, and thank you for your feedback! As guidance, we advise that bookings may take 2-4 business days to confirm. However, unfortunately, tour operators may encounter slightly longer delays in awaiting confirmation of the services provided by their suppliers, such as hotels. We can only apologize on their behalf for this unusual wait, but we are very glad that they kept you informed on the progress! That being said, it's great to hear you were confirmed and you're excited about your upcoming trip. We sincerely wish you happy travels on this new adventure and thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“I call to book, as it is usually for myself and a friend that lives abroad, so I deal with the sometimes tedious "on-hold" music/info/wait times. It is hard, if not impossible, to ever talk to the same person with whom you've spoken before if you have follow-up questions or concerns. The same goes with when you email your questions. However, that being said, it is simple to sort out what they offer and what the itinerary is. What can be hard is to sort out what the optional tours that the underlying tour organizer is actually offering as far as the timing goes (fitting in with the included parts) so it's sometimes better to wait until you are there to better understand that part. So bring extra cash if you plan extra excursions NOT on the itinerary.”

Helpful Report

Posted 4 years ago

Hi Donna, Thank you for taking the time to leave a review of your booking experience. We work as a team here at TourRadar so travellers may find themselves communicating with different agents with each interaction. Despite this, you can rest assured that detailed notes are left for each interaction, so agents can pick up easily where we last left off. With respect to optional excursions, we always recommend that travellers consult any attached trip notes for further information. In the event, this is not made available, please don’t hesitate to contact us so we can request this from the tour operator on your behalf. Thank you for choosing TourRadar, we hope you have a wonderful trip! Kind Regards, The TourRadar Team

Posted 4 years ago

“Quite clear and quick”

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Posted 4 years ago

“There was a small misunderstanding before and after deposit, but was solved very quick.”

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Posted 4 years ago

“The good. The tour search engine is fantastic. There appears to be a small discount by booking via Tour Radar opposed to booking directly from the operator. According to Terms and Conditions, and assuming I read it correctly, your money are not paid to the tour provider until you are physically on the tour. Extra protection never hurts. It is likely that companies that advertise on Tour Radar are vetted to be somewhat reliable and offering basic quality at least. The payment system is flexible and done in local currency. Partial refunds. Full amount is taken closer to the tour date. The bad. Unable to find cheap 1- and 2-day tours from a listed operator. Has to go to the provider website directly. If booking multiple tours re-typing passport details, insurance details, emergency contact details, etc. for each booking is not fun.”

Helpful Report

Posted 4 years ago

Hey Ilya, Thank you very much for taking the time to leave a review and for leaving such great feedback. We are very glad to hear that you find our payment system flexible and reliable! Transparency when it comes to payment is very important to us! Here at TourRadar, we specialize in multi-day tours. For this reason, we only offer tours a minimum of 3 days in duration. As a loyal TourRadar traveler, we understand that it can be very time consuming having to re-enter all of your details for every tour you book! This is great feedback and something that we are currently looking into! Be sure to keep an out for any future update to the traveler details section! We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email Kind Regards, The TourRadar Team

Posted 4 years ago

“Our tour was as advertised and expected. will be taking a second tour arranged by this group.”

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Posted 4 years ago

“Easy to book and informative with helpful payment schemes.”

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Posted 4 years ago

“Booking was easy and got confirmation straight away. The operator also responded very quickly. The only issue was the deposit paid did not reflect in the voucher from the operator. May be it took time for Tour Radar to pass the deposit to the operator. Still waiting for more updated information from the operator.”

Helpful Report

Posted 4 years ago

Hi there Mary, Thank you for your review - We are happy to know that you received instant confirmation and that the booking process was easy for you! You definitely do not need to be concerned about the deposit not having applied as it is a case of each tour operator noting information differently in their internal systems. The only invoice you have to worry about is the one from TourRadar, so rest assured you have a confirmed booking for which the deposit has been paid! We will follow up with you to make sure we address any further concerns you might have and look forward to speaking with you. Best regards, The TourRadar Team

Posted 4 years ago

“Easy booking experience.”

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Posted 4 years ago

“We checked which tour we wanted and booked on-line. Our only query so far, we did with a phone call which promptly answered our question”

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Posted 4 years ago

“The program is simple to use. My only problem was that I ended up with two responses from the same company and it was hard to delete the duplicate - I almost mistakenly deleted the one I was purchasing.”

Helpful Report

Posted 4 years ago

Dear Susan, Thank you for your feedback and for taking the time to leave a review. We are glad you liked the simplicity of the booking process - we are working every day on making it easy for travellers to book life-enriching experiences! We are however sorry to hear about the confusion with duplicate enquiries. It is actually not possible to delete any enquiries, you will be able to find them all by logging in your TourRadar account. In case of any doubts, feel free to reach our team of Travel Experts. We are available 24/7 via phone and live chat, and always happy to help. We wish you an amazing time on your trip! Happy Travels, The TourRadar team

Posted 4 years ago

“Looking forward to a great cycling trip. Booked on the Tour Radar site. Website and support have been great”

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Posted 4 years ago

“The tour booking itself went fine, and I received confirmation of the booking within a few hours. However two days after the confirmation, and after i already had paid a deposit, I was surprised to receive a further email asking me if I still wanted to book this tour.”

Helpful Report

Posted 4 years ago

Hi Antonia, Thank you very much for your feedback! It's great to hear the booking process was smooth and your confirmation came quickly. In regards to the further email you received, we do apologize for any confusion this may have caused. We understand this was an automatic email sent in regard to the first inquiry you had set up for this tour. Our team have since closed this inquiry and you should now only receive emails in direct relation to your confirmed booking. We do hope you have a wonderful time on your tour and thank you for booking with TourRadar! Happy Travels, The TourRadar Team

Posted 4 years ago

“The site does have a wide variety of toursand a user friendly portal which enables one to choose a suitable tour. Will certainly visit for my next tour and recommend it to my friends. No complaints but constructive suggestions: Response Times to messages need to be improved. For an organisation that claims 24X7 service , delays of 4- 5 hours are a bit disconcerting. Repetitive clarifications are necessitated since different people attend to the messages . The last message is replied to but the ones which are pending before that one are left out . Confirmation of the tours can be quicker . Even after making payment , it takes a while to get confirmation . Thanks G Subramaniam”

Helpful Report

Posted 4 years ago

Hey G Subramaniam Thank you very much for taking the time to leave a review and for leaving such great feedback. We are very glad to hear that you found our site to be user-friendly and were able to book an amazing tour! Response times are very important to us here at TourRadar. There is always room for improvement in this field and we strive to not only respond back quickly but to provide thorough responses. We love instant confirmation! However, we want to make sure all aspects of the booking are 100% correct before confirming. This includes making sure all traveler's details are as per passport, which looks like was the case with your booking. However, as soon as this information was provided, we were able to confirm right away! We are sure that you will have a great time while on tour and please let us know if you would like any further information or have any questions! Our Customer Support team is here and ready to help you 24/7, via phone, email Kind Regards, The TourRadar Team

Posted 4 years ago

“Easy to do”

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Posted 4 years ago

“Very helpful as this present time.”

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Posted 4 years ago

“I stumbled upon this site whilst reaseaching tours in Egypt. I was very excited to see the discounts and various businesses offering the tours. The staff on the phone were helpful to clarify my questions. Just don't wait to long to book. I missed out on my original 2 for 1 offer as I delayed my decision for 3 hours waiting for my friend to decide too... Happy to have found another but lesson learnt... Very excited to now plan our trip.”

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Posted 4 years ago

“Nervous about the 48 hour wait to get confirmation but, it worked out ok.”

Helpful Report

Posted 4 years ago

Hi there Joan, Thank you so much for your review. Here at TourRadar, every effort is made to have as many instantly confirmable tours on our website as possible. However, there may be times where we have to wait for the tour operators to make a few necessary arrangements before we are able to confirm your space. We are glad to know everything worked out for you in the end and can't wait to send you on an adventure of a lifetime. Best regards, The TourRadar Team

Posted 4 years ago

“It was very easy to find tours to where I wanted to go and when. Site was well organized. Not enough information about the tour. (May be the tour company’s fault.) There were some surprise charges when checking out that weren’t explained beforehand. Wish there were more tours to choose from.”

Helpful Report

Posted 4 years ago

Hi there! Thank you for your review. We're very glad our website was easy to navigate! The information and pricing surrounding each tour on the TourRadar website are provided by the tour operator, and with over 2500+ tours, pricing can vary greatly. However, an operator will list any additional extras on the booking page, where a traveller may view them before making a decision. Further to this, we're always looking to expand the 2500+ tours offered on our website and we value your feedback. Sometimes specific requirements may limit travellers' options, however, should you require assistance with the search, our 24/7 Customer Support team are always happy to help! We thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“a tad more elaboration should have been given on accommodations, for one misconstrues what to expect. This case is fine and will ride out the unknown.”

Helpful Report

Posted 4 years ago

Hi Aalex, We thank you for your feedback! The information regarding each tour on the TourRadar website is provided by the tour operator, and we'll endeavour to pass this feedback over to them. However, should a customer have any concerns or questions, with a 24/7 Customer Support team we're always on hand and happy to answer these! On the rare occasion we are unable to locate the answer, we collaborate with the tour operator to provide the information required. It seems since your booking was confirmed, your tour operator was able to provide more information about the accommodation, on your booking page. We're very happy you are in good hands and are no longer riding out the unknown. We wish you happy travels! Kindest Regards, The TourRadar Team

Posted 4 years ago

TourRadar is rated 4.5 based on 6,721 reviews