TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

Visit Website

TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy and fast booking process. Great prompt response on any queries, well done guys! Thank you!!”

Helpful Report

Posted 5 years ago

“Very good info and when compared with the same tour on the tour website, STA etc it was the cheapest”

Helpful Report

Posted 5 years ago

“Quick answer to my questions and easy booking of the tour.”

Helpful Report

Posted 5 years ago

“I was very impressed and appreciative of the quick responses to my numerous inquiries. The website is great with allowing filter for cities and my kids age. I had a great experience with the booking. I hope the tour is as good!!”

Helpful Report

Posted 5 years ago

“Easy to find a nice travel and to book it!”

Helpful Report

Posted 5 years ago

“This was the first time that I made a reservation with TourRadar. When I was speaking to a representative to ask additional questions about the tour I was interested in they were very helpful. Although I could have completed the booking online, I elected to do so over the phone, the representative was very helpful in assisting me do the booking over the phone.”

Helpful Report

Posted 5 years ago

“Good experience. I was able to get my questions answered by both email and phone. I do have one complaint. The single supplement is too high. Maybe the tour company should look into having sharing for single persons.”

Helpful Report

Posted 5 years ago

Hi Jenny, We thank you for taking the time to leave us a review and are happy to hear that you had a great booking experience with us! Some operators do charge a mandatory single supplement for operational reasons, however, there are operators who allow for twin-share accommodation with a solo traveler of the same gender. The great thing about single supplements though, is that you will have your own room for the duration of the tour where you can relax in peace after a busy day exploring. We can see that the operator was very accommodating on this occasion, and was able to provide a 10% discount against the single supplement for you. We also have a dedicated Customer Service Team on hand to assist with finding a suitable tour where a single supplement is not mandatory, and we would be happy to provide these options for any future bookings with us. We do hope you a wonderful adventure on your upcoming trip! Kind Regards, The TourRadar Team

Posted 5 years ago

“15 stars for TourRadar. We were having trouble comparing tours across multiple sites. Having site with multiple tour companies in 1 location made it very easy to research and compare them. We used the chat feature and the rep was very responsive. We even asked the rep to find tours for us with specific criteria and budgets. The rep would respond quickly and then let us take our time reviewing each suggestion. We ultimately picked one that was suggested to us. We're very happy with the tour and the price.”

Helpful Report

Posted 5 years ago

“I have booked a fifteen day trip Kathmandu to Delhi, process was very easy all my questions were answered very promptly.”

Helpful Report

Posted 5 years ago

“Smooth and seamless experience! I was able to find the tour I wanted quickly, chat to the tour operator about further details (upgraded my room to private, added 2 nights at the hostel before the tour begins). Overall, very easy to book.”

Helpful Report

Posted 5 years ago

“I booked tour and notified them I would need to leave tour one day early and they responded with message saying a refund for one nights accommodation would be waiting for me. As I needed to arrive one day early I asked if it could pay my accommodation pre tour and they responded they would take care of it as well as airport transfer pre tour at no extra charge without me asking. What great service and responded within the hour of each request.. I couldn’t ask for anything better.”

Helpful Report

Posted 5 years ago

“Excellent fast and efficient service”

Helpful Report

Posted 5 years ago

“13 days langtang gosaikunda trek I booked my tour with TourRadar. TourRadar conveyed me to asian heritage treks. Immediately I had a contact person from TourRadar as well as from asian heritage treks, with whom I could write about all the details for the trek (package list, concerns about the altitude, required physical fitness, ...). I arrived at the airport in Kathmandu the 7. 9. 2019 and my guide (Nabaraj Ghimire, called „Noris“) was already waiting at the airport. Noris is guiding tourist since 17 years all over Nepal, speaks english very well, and knows how to treat his clients. Even I had problems with the altitude, Noris always knew how to manage the Situation, so that we finally could cross the gosaikunda (4610m). All in all it was a beautiful experience for me and I am really glad I have chosen asian heritage treks and was guided from my friend Noris.”

Helpful Report

Posted 5 years ago

“Staff were pleasant and prompt with responding to inquiries. Booking first time Rhone rivercruise was done with ease.”

Helpful Report

Posted 5 years ago

“Love that TourRadar honour deals that operators have on their direct websites, AND give you a discount on top! :)”

Helpful Report

Posted 5 years ago

“Representative was very helpful...walked me through the process as I am very computer illiterate. Had good personality and knowledgeable of the trip I was going on and even gave me a discount on top of my discount to seal the deal! I was very happy with all aspects of the process!”

Helpful Report

Posted 5 years ago

“Great site for having a quick snap shot of tours available in the city/country. I like that it has a preview of the travel route in the overview page of all tours available. However I had issues with making payment via credit card. I tried Chrome, Internet Explorer and even on my mobile phone and I couldn't fill in the credit card details as the sections were greyed out. Had to contact customer service to support payment and thankfully the customer service was very reactive and responsive.”

Helpful Report

Posted 5 years ago

Hello Maryanne, Thank you for taking the time to leave a review of your booking experience. We are delighted to learn that certain features on our platform have helped you with your travel plans. We are glad to hear you were able to be booked on your next life-enriching adventure with our assistance, despite the minor setback with the payment. From the screenshot provided, we’ve gathered that there was something on your browser, whether an extension or app that may have restricted access to your booking page. In situations similar to these, we recommend that travellers clear their cache and cookies and completely exit the browser before reopening the same page. We hope this helps and wish you a wonderful time on your upcoming trip! Kind Regards, The TourRadar Team

Posted 5 years ago

“i received all the information I needed, I hope I can call the number indicated if I have questions concerning the flights to Munich 2nd of September return 15 the of September , I also Need a hotel booking for September 3rd andseptember 14 th.”

Helpful Report

Posted 5 years ago

Hello Diana, Thank you very much for your review! You have booked a fantastic tour and we are sure that you will have a great time. We are very glad to hear that you have received all of the relevant information regarding your tour so far! If you are looking to add any additional services to your booking, be sure to reach out to our team of Travel Experts. They are available 24/7 via phone, email and live chat to help assist you with your upcoming tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“Tour Radar were extremely efficient in keeping me updated with the status of my booking request which was wait listed for 2 weeks prior to the final confirmation.”

Helpful Report

Posted 5 years ago

“Easy to book. Informative itinerary and details. Good prices thank you.”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews