TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.55

4.6 Rating 6,711 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.6

Based on 6,711 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 17th May 2024

Gary

TourRadar 5 star review on 16th May 2024

There

TourRadar 5 star review on 14th November 2023

JOSE

Anonymous

Anonymous // 01/01/2019

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English

“I think one person should set up a tour because when you get too many people working on it, then mistakes happen. I requested right away that I wanted to arrive one day before the tour and stay one day after the tour at the same hotels the tour was at so I wouldn't have to change hotels or rooms. One person gave me a bid but the rest of the people involved in actually booking was not aware of this. Consequently I got a complete quote that was missing the extra hotel days. It took me a couple of days to get hold of someone and I am now waiting to hear if I can get these reservations. Very upsetting! Thanks, Shirley Cameron”

Helpful Report

Posted 4 years ago

Hi there Shirley, We thank you for your review! At TourRadar, our staff work together as a team to facilitate a smooth, fast and hassle-free booking process. While you may hear from a varying number of our Travel Experts during your booking process, we can assure you that each and every one of them will be able to provide the assistance you may require. Whichever medium you reach out on, you can rest assured that our Travel Experts leave detailed notes on a secure system and follow up on any customer requests as quickly as possible. TourRadar will always reach out wherever possible, with a quote for additional accommodation, ahead of a decision to place a booking. However, we simply require a booking to be placed before we can request extras in addition to the basic tour package. We are happy to see that our team put in this request the day you made the booking, however, it can take around 2-4 business days for these services to be confirmed with an operator’s suppliers. Rest assured, our Customer Support Team will reach out directly and will notify you once these have been confirmed and added to your booking! We thank you for using TourRadar! Kindest Regards, The TourRadar Team

Posted 4 years ago

“Thanks to Gabriela & Pablo they have been fantastic answering any queries about the tour , before I booked it. They made booking it so much easier”

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Posted 4 years ago

“I tried to book the night before (3rd Feb) and no acceptance came through, I wrote on the "Chat" and they told me the booking hadn't come through. I spent the night worrying as I had given my card details. I tried again the next morning and everything went through no problem so I don't know what went wrong the night before. I went onto Chat and they told me that if two payments are taken they will sort it out.”

Helpful Report

Posted 4 years ago

Hi there, Thank you for taking the time to send your feedback, we are sorry the booking did not seem to go through when you first tried. We will make sure to investigate what happened in order to prevent this kind of situations in the future. After checking our records, we could only find one booking under your name, so we can confirm there is no duplicate. If, however, you can see that your card was charged twice by TourRadar, please feel free to reach out at any time. Our team of Travel Experts is available 24/7 and can definitely look into this and rectify it for you! Kind Regards, The TourRadar Team

Posted 4 years ago

“It was very easy”

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Posted 4 years ago

“Easy booking service, great deals, immediate responses, simple to read and understand conditions. A booking service that gives you confidence that evrything will go smoothly with your trip.”

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Posted 4 years ago

“Marion was very understanding and got my reservation date changed. Thanks”

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Posted 4 years ago

“Terrible and slow customer service”

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Posted 4 years ago

Hi Peter, Thank you for taking the time to leave us with this review of your experiences. We can see that you have two written inquiries open with our team. The first was responded to within a few hours and the second was pending response for today, one day after the message was sent. Please be advised that the particular platform that you had messaged us on does not act as a live chat system, rather it works with a cue system. We do however have a team of travel experts who are available 24/7 via an online chat system and phone line. TourRadar values all of its customers and it is our highest intention to provide a seamless booking experience. A member of our team will be in contact with you to discuss your feedback further. Thank you for choosing TourRadar. Kind regards, The TourRadar Team.

Posted 4 years ago

“Booking was easy and questions were answers.”

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Posted 4 years ago

“I found it easy to call and talk to the tourrader sales consultant about the trip I was interested in. I had a question for the tour operator and it got answered in a very reasonable amount of time. As a result I have booked our tour.”

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Posted 4 years ago

“very helpful”

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Posted 4 years ago

“I had no problems making a reservation with Taylor. Thank you”

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Posted 4 years ago

“The on-line booking form was very easy to use.”

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Posted 4 years ago

“All agents were very helpful and prompt with e-mails. Booking got excellent in every way. Thanks to ALL .”

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Posted 4 years ago

“We were cancelling one tour and booking another trip with a one day turn around.We were well served by all and timing came together perfectly.The extra mile was greatly appreciated”

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Posted 4 years ago

“Prompt responses and easy to navigate.”

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Posted 4 years ago

“So quick and easy, excellent deal even better than booking directly through the tour operator. Very happy with the tours offered and the discount we were fortunate enough to get in on!”

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Posted 4 years ago

“Booking a tour through tour radar Was a Quick and straightforward process.”

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Posted 4 years ago

“Fast response times to asked questions made finding the right trip a lot easier. I really appreciate the help I received. The whole booking process was easy to select the perfect tour for the dates I wanted.”

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Posted 4 years ago

“Everything has friendly and easy, except payment that after various trials I achieved thru paypal.”

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Posted 4 years ago

Hello Mauricio, Thank you for your feedback regarding your booking and payment experience! Our Customer Service team are automatically alerted when a customer is having payment issues and will reach out with advice via our online chat function. Firstly we advise using a form of payment we accept, which is Mastercard, Visa Credit, PayPal or American Express. Sometimes it may be a block from your payment provider causing the issue. In that case, we advise customers to contact their bank and ask them to whitelist payments to TourRadar GmbH in Vienna, Austria. This is fairly normal and is just your bank’s way of protecting you. Should a payment continue to be unsuccessful we advise using another payment method to see if this helps. We are therefore very happy to see that by using PayPal, you were able to successfully submit your payment and booking request! However, to ensure that everything is working correctly, a member of our team will reach out to you directly to run through your feedback in more depth. Thanks for booking with TourRadar! Best regards, The TourRadar Team

Posted 4 years ago

“Very simple process and great support team for questions too. This was my second booking with them and everything always works seamlessly.”

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Posted 4 years ago

TourRadar is rated 4.6 based on 6,711 reviews