TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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Anonymous

Anonymous // 01/01/2019

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English

“No problems. Easy to book.”

Helpful Report

Posted 5 years ago

“I’m happy with my experience. Especially I liked a customer service. Finn was very professional and friendly. He provided nessesary information, answered my questions and walked me through all the steps. I will book my next trip with you guys! Thanks :)”

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Posted 5 years ago

“There weren't very many operators providing guided tours for a short vacation in Cuba. TourRadar itinerary was tailor-made for what I was looking for. It was easy to book.”

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Posted 5 years ago

“Our friends on FB had been promoting TourRadar. So we decided to book a trip to Egypt and Jordan, because our friends had invited us to join them. We had no problems booking exactly the same tour and coordinating everything with the same agent even though we didn't start until 3 weeks later than our friends. Ever text message was answered promptly and even issues that we hadn't anticipated were explained before them ever became a problem.”

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Posted 5 years ago

“TourRadar made it very easy to search for our ideal trip, and it was then also very easy to find our dates and book quickly. Would highly recommend for finding the best value tours!”

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Posted 5 years ago

“Booking through TourRadar was super easy. The tour I have booked is not cheap, but I feel well-supported in making this booking. My questions were answered and the team genuinely seem keen to ensure that I have a good experience.”

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Posted 5 years ago

Hello Adrian, Thank you for taking a moment to share your positive booking experience. It's been a pleasure assisting you with your travel plans and we have no doubt you'll have a fantastic trip! Happy Travels, The TourRadar Team

Posted 5 years ago

“Coordinator very good with clear answers but there should be more precise détails about what is included”

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Posted 5 years ago

Hello José, Thank you for your feedback, we'll be in touch to understand in more detail, what details you felt were unclear on the specific tour page you booked from. We value your feedback and are dedicated to providing you with a seamless booking experience. Happy Travels! The TourRadar Team

Posted 5 years ago

“Very happy with the website and the process. Booked 2 River Cruises for July 2020 and was pleased with the prompt and efficient response. will definitely use it again and also to keep up to date with my bookings.”

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Posted 5 years ago

Hi George, Thank you for submitting a review. We are pleased to hear that your booking experience was simple. Our cruise team at TourRadar is always pleased to hear such positive feedback. Wishing you and your family a memorable experience on your voyage, and thank you again for the kind words and for sharing your booking experience with us! Kind regards, The TourRadar Team

Posted 5 years ago

“Overall OK but the website contained inaccurate information. It showed that 5 spots were available for the tour that I was interested in, but when I booked the tour operator informed me that in reality only 3 were available (we are 4 in our party). The site still shows 5 available?????”

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Posted 5 years ago

Hello Daniel, Thanks for taking the time to leave a review. We regret to hear that the availability shown for the particular tour you were interested in, was not 100% accurate. Many operators on our website are responsible for manually adjusting the availability for each departure, so this may explain the delay. Rest assured, we will reach out directly to them to confirm that their availability is accurate per departure. When you placed your booking request for 4 travellers, it looks like the tour operator was unable to confirm this right away as they only had 3 spots available. However, upon consulting with their local operations team, they actually were able to reserve all 4 spots for you before providing you with booking confirmation. Thank you for bringing this to our attention and we will be in touch with the tour operator. Kind Regards, The TourRadar Team

Posted 5 years ago

“Website was very easy to use and very informative”

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Posted 5 years ago

“Nice website with lots of tour choices and detailed info on each tour. Easy to navigate and to book a tour.”

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Posted 5 years ago

“I had the pleasure of having Jelly as my tour manager for the Contiki Thai West trip and I have nothing but good things to say. She was absolutely amazing, making sure all our needs were taken care of, that we were safe at all times and that we were having the best time of our lives. She has made my contiki experience so memorable that I will definitely be booking more trips knowing how organised it was. So thank you thank you for the best time of my life.”

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Posted 5 years ago

“It is fantastic that tours from across the world are available to see on one website. I had very specific dates and was looking for two tours in two different countries during a month visit to Europe and I was able to find them on TourRadar. I also appreciated the nearly instant replies I received to queries and the friendliness of the customer service.”

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Posted 5 years ago

Hello Monique, What delightful feedback! We're pleased to hear your tour booking experience has been made easier by booking with TourRadar. Have a wonderful time on your tour and don't forget to share your on tour experience upon your return by writing a traveller tour review! Happy Travels and thank you for choosing TourRadar! The TourRadar Team

Posted 5 years ago

“The booking of the tour was a sort of "last minute" one and i can't praise both touradar and egypt tours enough... they made everything possible for me to thoroughly enjoy my trip... well done... the tour went on seamlessly from the moment i arrived at cairo airport untill the last day of my trip and returned back home... safety was the main topic and i must stay i felt safe troughout the tour... from cairo to alexandria, from aswan to luxor and back to cairo...”

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Posted 5 years ago

“TourRadar is absolutely wonderful. The website is super easy to use with so many options of tours all around the world which I love. They always have great sales and options and their customer service is really helpful. I was between a few tours and was really stressed and confused because a bunch of my plans fell through, but the TourRadar team helped me figure everything out over the phone. They also helped me with my booking and always answered me questions really fast. I love TourRadar and I will definitely be using them again for my next trip— thanks to them I’m now off to Greece in June:)”

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Posted 5 years ago

Hello Sophie, We're happy to have you as a part of our global TourRadar family and thank you for taking the time to share your positive experience over the years. Have a wonderful time in Greece and we look forward to hearing from you again in the not too distant future! Happy Travels, The TourRadar Team

Posted 5 years ago

“Staff very helpful. Good is selection of tours.”

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Posted 5 years ago

“Questions were answered promptly. Very easy to book and confirmation was quick. Thanks!”

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Posted 5 years ago

“the service was great, the person who dealt with me as was very helpful.”

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Posted 5 years ago

“well I found the website booking process relatively easy and even persuaded a friend to go with me on the Egypt tour she has booked today...so I would recommend the experience with you”

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Posted 5 years ago

“So far they seem professional . They respond quickly to all inquiries . The trip is two months away but I'm happy so far with the experience”

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Posted 5 years ago

Hello Noha, Thank you for your review, we're glad to hear you've had a positive booking experience so far. We're here for you 24/7 if there is anything at all that you need in the lead-up to your trip and invite you to share any further feedback you might have for us so we can work toward making your TourRadar experience even better! Happy Travels, The TourRadar Team

Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews