TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,722 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,722 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

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English

“Good selection of trips. Selected a trip that met our needs and shows that there are 10 spaces left. Got an email the following day that website was erroneous and that there was only 1 space left and not 10 as advertised on the site..Very disappointed as the schedule and itinerary fit our vacation plans.”

Helpful Report

Posted 5 years ago

Hello Maria, Thank you very much for taking the time to leave a review. We understand how disappointing it is when you find the perfect tour only to find out that it cannot be confirmed. For this reason, we are continually working on showing the most up to date availability as possible. Fortunately, we don't see cases like this happen too often as the availability on our site is updated every 24 hours. Currently, our availability is only as accurate as of the information provided to us by our tour operator partners. We are glad to see that you were able to find and book a very similar tour. There is no doubt that you will have a fantastic time while on tour. If you need any assistance at all, our Customer Support team is available 24/7 via phone, email and live chat! Best Regards, The TourRadar Team

Posted 5 years ago

“The tour organizer was very slow at confirming my booking (and I couldn’t buy flights before the tour was confirmed) which put me in a bad spot, but Tour Radar went above and beyond in speeding the confirmation (including several messages and telephone calls to the tour organizer). I’m impressed with Tour Radar. Very friendly and approachable staff. I feel I’m in very good hands. Highly recommend to book tours with them to avoid unpleasant surprises in booking tours directly from tour organizers.”

Helpful Report

Posted 5 years ago

“Very well designed for each preference of traveller search, user friendly screens, easy to reach to different options, satisfactory comparison for a selection, simplified booking, fast and net returns of well selected tour operators, almost perfect web interface & service provider for any kind of traveller”

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Posted 5 years ago

“I was very impressed with the variety of tours available, personalised advice when asking about a particular tour and was even able to pay less than had I booked directly with the tour operator. Happy chappy.”

Helpful Report

Posted 5 years ago

“booking process is very easy. It was convenient to show the day by day schedule on the map”

Helpful Report

Posted 5 years ago

“in general the website offers easy infos about the different trips. Also the multiple choices for dates, regions and so on are helpful. the description of the trips can, however, be shortened. Why a new page for every day?”

Helpful Report

Posted 5 years ago

“Tour Radar's responses to questions were almost immediate. Although there was a change required to my tour planned date, this was highlighted and upon my re-confirmation, tour was then re-confirmed promptly.”

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Posted 5 years ago

“Easy to book online and pay online”

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Posted 5 years ago

“I booked on the phone and the representative was thorough and patient with all my questions!”

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Posted 5 years ago

“easy to book good site”

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Posted 5 years ago

“While I love the savings offered by TourRadar it still isn't as good as it should be for searching for tours. The drop down menu for Destinations gives you different areas and under that it has "see all". When I choose "see all" however I don't see all I see some, maybe even most but not all countries that TourRadar has tours available for. In the Asia option Uzbekistan isn't listed. When you do a search using the search bar for Uzbekistan the results I get is 51 holiday packages. All should mean all. However worse than that is those 51 holiday packages do not include the tour that I just booked which does go to Uzbekistan. It was my first choice of destination. When I didn't find what I wanted I moved on to the Caucasus region. It was only while searching for those that I looked into one of the trips and subsequently the tour operator and discovered that they also do trips to Uzbekistan. It was this trip that I just booked. Perhaps the issue is in categorization. I expect when I search a country to get all results of any tour that goes in that county, however it seems that the search results only provides tours that only go to that country and excludes multi-country tours.”

Helpful Report

Posted 5 years ago

Hello there, Thank you so much for your detailed feedback. We can see that you're an expert TourRadar.com user having already booked multiple tours and we genuinely appreciate your loyalty and constant feedback. As we continue to offer more and more tours and partner with more tour operators, our search filters are a key factor for travelers to find the perfect tour and we are always working to improve in this area. Thank you for your continued loyalty. We are sure that you will have a wonderful time on your upcoming tour. Thank you again for taking the time to leave us with such useful feedback. If there is anything we here at TourRadar can help you with, we are available by phone, email and online chat 24/7. Best regards, The TourRadar Team

Posted 5 years ago

“it was nice that you are working for 24 hours. As we have 6-7 hours time difference, I was worrying about quick reply. But is was done, thank you”

Helpful Report

Posted 5 years ago

Hey Vanchig, Thank you very much for taking the time to leave a review. We are happy to hear your booking process went smoothly. Responding to travelers in a timely manner is very important to us here at TourRadar. So important in fact, that as you mentioned, our Customer Support team work around the clock to offer 24/7 service via phone, email and live chat! You have booked a fantastic tour and there is no doubt that you will have a wonderful time while on this tour. Kind Regards, The TourRadar Team

Posted 5 years ago

“Extremely easy to use website and prompt replies to questions. Well priced tours.”

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Posted 5 years ago

“I thought tour operators were so kind, helpful and very knowledgable. This is our first trip to Europe so obviously a little apprehensive but the operators made me feel totally at ease. Thank you!!”

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Posted 5 years ago

“Cruise consultant was knowable polite and professional. We booked the cruise and within a short period of time there was a sale (lower price), which we were immediately given.”

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Posted 5 years ago

“Very good, had to cancel because of visa issues and were very expedient. Thank you”

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Posted 5 years ago

“absolutely horrible and disgusting! every single step was a problem. Tones of errors were made in the booking, quality of service is very poor. All staff are incompetant except the agent i dealt with last year natalia S. if price was the same would be best to book elsewhere its a shame because i referred many clients”

Helpful Report

Posted 5 years ago

Hello Olga, We're sorry to see you have been disappointed with the service we've offered you. Your complaint has been escalated to a Customer Relations agent who will reach out to you to understand how you would like to see your issues rectified. We're confident we can offer a suitable resolution and that you'll have a great time on your tour! Best Regards, The TourRadar Team

Posted 5 years ago

“I made 3 phone calls plus one message to ask from you for some information regarding Korea tour, didn't get any respond to my email or to my mobile. I was waiting for few days and nearly to give up. Eventually all the information I have to phone to USA Hana Tour ITC and Korea then got it. the only reason I still book with Tourradar is I can have some $ discount! I am not happy your information collecting is so slow and and not efficient.”

Helpful Report

Posted 5 years ago

Hello Heugo, Thank you for taking the time to share your feedback. We've had a closer look at your booking history and it appears your email provider has been blocking the emails we have been sending you, which naturally would have appeared to be that your questions were not being answered. On the contrary, your tour operator offered prompt responses to your questions via our platform, during their office hours. We'll reach out to you directly to make sure you have everything you need and confirm everything is in order for your trip! Best Regards, The TourRadar Team

Posted 5 years ago

“I am so glad that I found this website (TourRadar). It is well organised and easy to customise and navigate.”

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Posted 5 years ago

“Very easy and efficient service for booking our 8 day tour in Sicily. Thank you very much! Could not be more pleased:)”

Helpful Report

Posted 5 years ago

TourRadar is rated 4.5 based on 6,722 reviews