TourRadar Reviews

Name: TourRadar
Address: Kärntner Ring 5-7 Top 201-203, ,, Vienna
Rating: 4.54

4.5 Rating 6,721 Reviews

91 %

of reviewers recommend TourRadar

Company Reviews

Metrics

Info

4.5

Based on 6,721 reviews

Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult

About TourRadar:

TourRadar is the Organized Adventure Platform, offering the world’s largest selection of multiday organized adventures worldwide. TourRadar’s intuitive online platform seamlessly connects travelers and travel agents with 2,500+ multi-day operators, offering 50,000+ adventures in more than 160 countries globally.

With offices in North America, Europe and Australia, TourRadar’s global Travel Experts are available online 24/7 to support the entire booking and travel experience. TourRadar promotes environmentally sustainable travel by enabling travellers to view and offset the carbon impact of their adventures, and the company works tirelessly with local operators to help protect and strengthen the communities that benefit from adventure tourism.

Vision

TourRadar’s vision is to connect travel enthusiasts, via our Organized Adventure Platform, with expert operators who curate memorable and sustainable multi-day journeys. We unleash exploration, redefine global discovery and leave decision fatigue behind through transformative organized adventure.

Mission

TourRadar’s mission is to democratize adventure travel, remove barriers, and positively impact people and the planet. As our Organized Adventure Platform evolves, we make curated travel experiences more sustainable and accessible, promoting diversity and a global mindset for future generations.

Organized Adventures: What are they?

A multi-day travel experience seamlessly organized by a trusted operator—everything from logistics to meals to experiences to friendly guides. All you have to do is choose your adventure, pack your bags and go. Embark on a transformative organized adventure today. Choose from more than 50,000 options via 2,500 trusted operators on our platform.

Learn more at TourRadar.com

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TourRadar 5 star review on 18th December 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very helpful,booking went through very well,explained it all to me”

Helpful Report

Posted 5 years ago

“After deciding which Historical East Coast trip to take the process of booking our excursion/travel was very simple. Any questions I had were answered courteously and quickly. Thanks.”

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Posted 5 years ago

“First time I’ve used this company and very impressed. Clear details and no hype,perfect!”

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Posted 5 years ago

“It was a delight booking the Rhine River Cruise Online, great website and easy booking steps to complete the process. Well done you guys, Bohdan and Ingrid.”

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Posted 5 years ago

“quite simple and quick response”

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Posted 5 years ago

“Easy to search tours with different filters A great number of tours available with many departure days Fast response on questions from customer support team”

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Posted 5 years ago

“I recently booked a tour in Sicily for next year, there were limited places available on the date I wanted but at the time I was unable to confirm if I would be a solo traveler or traveling with a friend, I sort advice and was told to book for two.. just in case. I paid the deposit for two and a couple of days later I knew that it was only me traveling. I know from past experience there is nothing that will spoil a holiday more then having to quibble about prices and worrying about prices changing. I quickly notified that it was only me, and was just as quickly advised of the cost for just me, and no hidden costs involved for cancelling my friends tour. So going forward I am very happy with booking process and looking forward to my tour of Sicily. I am also looking at a tour in Britain after Sicily and will have not problems if the tour is booked through TourRadar.”

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Posted 5 years ago

“It is very difficult communicating with Tourradar /Balkan tours . I have paid my deposit but have really not received any further details . my friend has also had a hard time . I have since been contacted by Christina from TourRadar in Toronto and she was very helpful and resolved many of my questions . Thank you .”

Helpful Report

Posted 5 years ago

Hi Audrey, Thank you for taking the time to share your feedback. We regret to hear that you feel it has been difficult communicating with us and the tour operator, Balkan Tours. At the start of each new booking, we set up a personalized booking platform for our customers. This platform contains all of the details of your booking and also an email-based system for us and/or the tour operator, to communicate directly through to our customers. Having looked at your file, we can see that members of our team and Balkan Tours have been in communication with you throughout the booking process, via this platform. We will, therefore, personally reach out to you as there could be a small issue with the email notifications not reaching you as they should. In regards to your friend's booking, we would also be more than happy to assist with any concerns she may have. We would invite her to reach out to our dedicated 24/7 customer service team, via her personal booking platform, our hotline or our online chat function. There will always be a dedicated expert on hand to help. We will be in touch to assist you further and provide an update on the progress of your booking! Wishing you a lovely day, Kind Regards, The TourRadar Team

Posted 5 years ago

“Easy. Technology took a minute but that may be my lack of experience. Hope the tour is as easy as the set-up.”

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Posted 5 years ago

“Kim was amazing!”

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Posted 5 years ago

“Many option and good choices”

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Posted 5 years ago

“Easy and informative booking process”

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Posted 5 years ago

“Good experience. Very helpful & quick reply.”

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Posted 5 years ago

“It was really easy to book and any questions were answered really fast .”

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Posted 5 years ago

“We were able to look for a tour in Japan that met our travel dates and our budget.”

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Posted 5 years ago

“It was quick & easy. 🙂”

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Posted 5 years ago

“Eventhough i booked the tour 2 days before the tour starts TourRadar made sure I got my confirmation in time and responded to all my questions very quickly. Great experience! Made my trip possible.”

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Posted 5 years ago

“Why do you force a single traveller to book a single room? You must offer several possibilitys to these people so more of them will choose to travel with you.”

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Posted 5 years ago

Hello there, Thank you for taking the time to share your feedback. TourRadar partners with over a thousand operators from all around the world, which do not always have the same policy when it comes to solo travellers. Some of them allow shared occupancy between different members from the group, while others do not and have a mandatory single supplement. Our Customer Support team will be glad to suggest tour options that match your requirements, and to recommend operators who allow room sharing if needed. You can contact our team at any time here: https://www.tourradar.com/contact Wishing you a lovely day, Kind Regards, The TourRadar Team

Posted 5 years ago

“I had a couple of questions about the tour. Their response came within minutes. Very pleased so far.”

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Posted 5 years ago

“Very easy to understand. Lots of information and very helpful staff”

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Posted 5 years ago

TourRadar is rated 4.5 based on 6,721 reviews